Teletext Holidays Reviews

Name: Teletext Holidays
Rating: 1.75

1.8 Rating 1,621 Reviews

19 %

of reviewers recommend Teletext Holidays

Company Reviews

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Metrics

1.8

Based on 1,621 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0192 376 8857

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but I will never book with them again. Owe me £3,700 for a cancelled holiday. Fobbed off, sent a credit note which I don't want. I want my money back! So dissapointed as had several holidays with them. If they had done the right thing and refunded cash I would have booked with them in the future.”

Helpful Report

Posted 4 years ago

“My Boyfriend booked a holiday for my birthday and him getting all clear of prostate cancer.We were supposed to be going to Tenerife April 23Rd. Rang numerous times to be told the airline we were going with had not sent them refund contacted airline company and they had.Got back in touch with teletext asked to speak to manager they hung up.Rang again and was told the same Rubbish would never book with this company will be contacting Martin Lewis and Ombudsman The stress this company has caused is unbelievable . I think something needs done ASAP as there quick to take your money off you...”

Helpful Report

Posted 4 years ago

“Worst shower of con artist’s and liars it has ever been my misfortune to deal with as a taxi driver I will make sure to let everyone know about this shower of gangsters”

Helpful Report

Posted 4 years ago

“was supposed to on holiday 23rd of April was cancelled due to covid 19 which was not teletexts fault but i have phoned them many times the last time i phoned i explained my situation to them that the holiday that i was going on was because i had just finished radiotherapy for prostate cancer and that i needed my money back as i could not work as i was a high risk they said they would get back to me within 24 hours that was 7 days ago but before then phoned on many occasions and got hung up on 3 times so in future i will never use them again”

Helpful Report

Posted 4 years ago

“I still haven't received my rufund or credit note. Keep being fobbed off. I will not use or recommend this company again. If i could give no stars i would”

Helpful Report

Posted 4 years ago

“All very friendly and helpful when booking your holiday. Trying to get hold of them to arrange a refund is near on impossible. Have never come across such poor customer service. Don't book with Teletext Holiday”

Helpful Report

Posted 4 years ago

“YOU HAVE STOLEN £506.60 FROM MY ACCOUNT AND I WANT IT BACK! I PROVIDED PROOF IN THE FORM OF SCREENSHOTS OF MY BANK ACCOUNT, REFERENCE NUMBER AND AUTHORISATION CODE! YOU HAVE MADE AN ERROR AND TAKEN A DUPLICATE PAYMENT NEARLY 3 WEEKS AGO, YET YOU STILL REFUSED TO ACKNOWLEDGE IT OR HELP ME! GIVE ME MY MONEY BACK!!!!”

Helpful Report

Posted 4 years ago

“Hello everyone i was supposed to go to gran canaria on 27/6/20. And cancelled by teletext. I know jet 2 refunded for the flights in full and its been held by teletext. I have phoned them on many occassions and asked for arefund and they are using covid 19 as excuses. The law us correct that they have to refund in 14 days. Try chargeback through your banks on debit or credit cards and they will have to pay large fees. These companies are taking bookings and millions of pounds are been paid by customers. No company can hold onto your money and not offer what you have paid for,if they dont offer what you pay for then you always have optitions. Card company,insurance and a last resort,talk to a solictor to start a civil claim. Good luck”

Helpful Report

Posted 4 years ago

“AVOID LIKE THE PLAGUE THIS ARE CON MERCHANTS AT BEST”

Helpful Report

Posted 4 years ago

“If you are due for a refund, don’t even bother contacting Teletext Holidays as I have their official excuse as follows: “There is a delay from the suppliers in cancelling the holiday and refunding the money through to us as there are high volume of transactions involved, ince we get the refund from the suppliers we will contact you”’ My flights have already been cancelled. Teletext Holidays have basically admitted they don’t have the money so I’m going to get it back through my credit card company. It’s up to Teletext Holidays to deal with them. If you “chat” with them, ensure you screen shot the conversation so that you have proof of your consumer rights being denied. Teletext Holidays are acting against the law and they know it. Interestingly, I was asked if I’d consider using them again! Umm! I really would never, ever use them again! I’ve didn’t hours and hours in the phone to customer services who actually cannot help! DO NOT EVER USE THIS BUNCH IF COWBOYS!”

Helpful Report

Posted 4 years ago

“Everything went wrong holiday cancelled to Tenerife on 1st may to 5th may due to coronavirus been trying to get a refund ever since I'm an oap and used my savings to pay for the holiday for my grandaughter hen weekend which has now been and i get offered credit notes this is unacceptable as due to illness I'll not be able to travel in the near future I'm not alone in this teletext has been unfair to all their customers holding on to people money I'll never use teletext again I thought they were a really good company but this pandemic has shown their true colours I've now went down chargeback from my bank fraud squad i gave teletext plenty of opportunity to resolve this to no avail I'm in a group with over 1.000 who have been treated in the same manner”

Helpful Report

Posted 4 years ago

“Teletext holidays fully protected holiday refunds are a joke the should be investigated full stop still waiting for my cash refund have sent complaint https://www.coronavirus-business-complaint.service.gov.uk/”

Helpful Report

Posted 4 years ago

“These are a complete bunch of cowboys. I have been waiting nearly 80 days for a refund from them, and all I get are automated drivel e mails about a poxy credit note. I tried using the online Resolver to complain to them about my refund, all I got in return were again were automated e Mail tripe about a credit note. The case got escalated after so long and I got a reply saying they would look into the complaint and get back to me in 14 days. That was nearly 28 days ago and still no reply from the Bandits. They stole the money from my account for the payment of the holiday,I did not give them permission to take the funds. This company deserve to go down the toilet forever after the way they have treated me and many others. I RECCOMEND YOU NEVER BOOK WITH TELETEXT OR TRULY HOLIDAYS EVER.”

Helpful Report

Posted 4 years ago

“Waiting for my full refund”

Helpful Report

Posted 4 years ago

“Scammers who have left me in financial despair. Stole my money.”

Helpful Report

Posted 4 years ago

“I have booked holidays with Teletext over the past 25 years. I booked and paid for our holiday in January for our holiday at the end of March. Teletext cancelled the booking understandably due to the corona virus. I had several conversations with them where they said I get a refund when they received the monies back from the other parties. I contacted Jet 2 and established that they had refunded Teletext the money. On contacting Teletext again armed with this information, they initially claimed not to have the money then when I quoted the refund reference from Jet 2 they then claimed to have only received a partial payment. I was told I had to accept a credit note and I would be refunded the money at the end of July, I stated I didn't want a credit note just an immediate refund. I then received an email to say my credit voucher was valid for a year and after which I would be refunded any amount not used. Follow up calls and emails were made and I got no further forward. I fortunately paid by Credit Card and contacted my card provider who following a written request from me I got a refund from my credit card and they are taking the case up with Teletext directly. I would advise people not to book through Teletext Holidays and people hoping to get their money back should contact their bank or credit company directly as Teletext are clearly attempting to avoid refunding and pushing people into accepting credit notes (which are worthless if the company goes under even though the holiday is ABTA protected the credit notes aren't”

Helpful Report

Posted 4 years ago

“: TT-BQ-1017491 Was supposed to go on a holiday in May booked through teletext holidays, obviously was cancelled due to covid 19. We paid over £1700 and have not seen a penny of it back! They are just putting everyone off with lies! I have reported them to trading standards and CMA ! Disgusting from a well known company!!!”

Helpful Report

Posted 4 years ago

“We just got our credit card refunded in full. I tend to think it was because I contacted the top which was the Department of Transport and I received a quick response from the Aviation Directorate Department of Transport giving me a link which was https://www.coronavirus-business-complaint.service.gov.uk/. The reason I think that is because I went direct to the top that I got the refund because it was only a week or so later that I got the refund. As I had been sending teletext/truly travel around 50 emails over the past 12 weeks telling them I only wanted a full cash refund NOT their pathetic voucher or credit note which they had sent and then it was only for the accommodation part as they said they were awaiting easy Jet to refund them. So hope this information maybe of some use to all awaiting Cash refunds. But it may just be that I got our refund because they were actually just working down their list and it wasn’t because of my contacting the government department or my bombardment of emails to them telling them I was going to be contacting companies house about them being criminal by not adhering to the law that they had to refund within 14 days, as I would imagine directors and secretaries should not be allowed to be such when they have broken laws, but at the end of the day I don’t care just why all of a sudden they have paid the refund after all their excuses they gave me I am just very glad I have the refund and I hope all reviewers on this site get their refunds and don’t ever use teletext /truly travel again or any other name they may in the future trade under as before I book any holiday in future I will check out the company name through companies house to see if any of the directors and secretary is the same as teletext/truly travel.”

Helpful Report

Posted 4 years ago

“Ref TT729706 I paid holiday 2.910 in full on 3rd of April teletext cancelled holiday to Tenerife on 1st may to 5th may due to coronavirus now they are refusing to refund my money offering credit notes this is unacceptable as I demand a full refund I'm 66 years old and used my savings to pay for the holiday for my grandaughter hen weekend which has now been and gone plus due to my illness I'll not be able to travel in the near future i really need this money as I'm trying to get by on state pension disgraceful way teletext is treating people keeping our money at end of the day it's our Money not theirs never again will i trust teletext I'll be going down the legal route now already reported to ombudsman cma martin Lewis money show and watchdog do the decent thing and pay up”

Helpful Report

Posted 4 years ago

“Absolutely disgusted at how they are treating customers including myself. Have only given them 1 star but would have given them zero if possible! I contacted them weeks ago knowing my holiday would be cancelled as the hotel is closed and do not know when they are opening as well as Easyjet not currently flying to the Canaries. I asked in writing several times for a payment extension so I would only pay nearer the time if the holiday were to suddenly go ahead. They refused and took my money (over £2000 for a family holiday.) My flights have now been cancelled and Teletext finally admitted in writing the holiday 30th june was now cancelled. I told them weeks ago, and 2 days ago I would not accept a credit note and would like a cash refund. 2 days ago Pooja in India spent half and hour trying to assure me the best option was the credit note but I insisted on a refund. She told me she was putting in the request and I didn't need to do anything else. Then last night I receive a credit note (less flights at Easyjet haven't refunded them yet- booked a package holiday??!) The note says If I haven't used it by 29th September, I then may apply for a refund!! This is both immoral and illegal!! If they were using the money from new balances payments to refund people they owe, I could understand it but apparently not, people from March are still awaiting refunds! Last night Mehender told me they are following FCO and TTA rules, another lie! So avoid them at all costs. They were a 5 star company when we booked, you only have to read the reviews on here to see how much they have let down their customers their rating is dropping rapidly. Booking ref 773738”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 1.8 based on 1,621 reviews