Name: Teletext Holidays
Rating: 1.75

“I have been trying to get a refund from teletext from may every time I ring it is impossible to get through. When holiday was cancelled in May they said I was getting a refund as I requested.The way I've been treated its an absolute disgrace. Easyjet has already refunded them flights to teletext but yet they won,t give me a refund.”

Helpful Report

Posted 4 years ago

Hi Cathy We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Booking Ref: TT777405 Do not book with this company, I have tried to contact on several occasions for long lengths of time to no avail. If they want to sell you a holiday they pick up straight away! Then put you through to amendments team only to be put on hold yet again! We cannot travel to Spain as per FCO and both of us have underlying health issues. I want my deposit back and will contact my credit card company for them to arrange this!”

Helpful Report

Posted 4 years ago

Hi Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“If I could leave a minus star review, I would. Disgraceful bunch of crooks! Holiday was cancelled by them in June. They do not reply to emails, they hang up on the phone, all the while costing you money in calling them. They are illegally keeping my money and earning interest on it. Absolute charlatans. Do not give them your money as if your trip is cancelled you will not get your money back. AVOID!!”

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Posted 4 years ago

Hi Sherena We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“If I could leave no stars I would. This company has quite simply stolen £2600 from me. No correspondence from them what so ever. I really don't know what to do!!”

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Posted 4 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Simply awful. Just refund what is rightly ours.”

Helpful Report

Posted 4 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Booking ref TT 769866, flight cancelled by ryanair in june because of virus flight booked through teletext Holidays ,Ryanair refunded cost of flight back to teletext on 5th of august but Teletext still refuse to refund to me, various e mails sent but no answer . please refund my money now or legal proceedings will be actioned.”

Helpful Report

Posted 4 years ago

Hi. Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly.

Posted 4 years ago

“Absolutely atrocious. Stand well clear of this company. Customer services below standard and emails not sent. I don't know how they can get away with it. Still waiting for a refund which they keep stalling. I wanted money back instead given a protected credit which I didn't want and apply for a refund end of September 20 bearing in mind it was a holiday I booked in January and cancelled in May. The protected credit note gave me the money back from the hotel but have had a refund from easyjet on July 14th but no correspondence regarding this. Please do not waste your money booking with these charlatans. I would give them half a star if I could”

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Posted 4 years ago

Hi Marc We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“If I could give them a minus score I would but alas. So two experience with teletext. In February booked a holiday the process of booking and getting there was fine but they serious misled me and sold a hotel package which was disgusting. The hotel itself was so filthy and did not help one bit. When I escalated the matter no one ever called me to resolve or help me and then ignored my complaint and never came back with a compromise or some form of a solution or compensation. Moving onto my next booking with them which I had booked in September 2019 so prior to the feb one. Got cancelled because of COVID. But I had to ring them to find that out as they never sent me any communication. When it came to the refund as I’m sure all customers are experiencing they give you the run around. So after several calls and a complaint which again I heard nothing I still don’t have my refund. It’s been 3.5 months. Now they have stated on 30th September any unused credit notes will be given a cash refund and to email a mailbox which only is active on the 30th. Now tbh prior to this I hand useless advisors telling me my refund is on the way lol. I mean seriously teletext need to be more honest and employ intelligent people. The lies you tell to keep our money and then to not even handle a complaint is disgusting. I don’t have any faith that even when I email I’ll get this refund and will be emailing the ceo as well as disputing with my bank. Because tbh you can’t get away with this disgusting unprofessional behaviour. I’m telling you guys don’t even bother booking with these people. They are quick to take your money but very unwilling to refund it. Absolute con and farce.”

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Posted 4 years ago

Hi Sofia We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Booked and paid fully in January 1500pounds to go to Spain in April as a family up today no refund. So many lies over the phone. At one time someone over the phone said your refund will be in the bank at the end of this working day,never saw it, after 7 days l called a again and l was told 7 working days it’s up to a month now nothing, can you imagine, l am becoming a beggar, don’t ever book with these people, you might become mentally disturbed becalmed l am now”

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Posted 4 years ago

Hi Harriet We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“We are due to go to Cyprus on 1st of October our booking reference is TT754468 Ryanair has informed us that the flights are cancelled and we tried to contact The Roman Hotel in Cyprus where we are meant to stay and it is closed until next year! You have all our money and haven’t even had the decency to inform us. Having travelled with you many times we are so shocked by the awful treatment. We have emailed you as requested to tell you the flights were cancelled but still not heard from you. A shocking experience John and Carol”

Helpful Report

Posted 4 years ago

Hi John Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“I booked a holiday to Egypt for August the 19th which was cancelled .l informed teletext several times that l wanted a refund for the hotel and airfare my ref no is TT773327 l had a confirmation with the airline that they refunded the airfare on the 27 /08/20 through teletext as l booked through them Up to now l am struggling financially when teletext are holding my £3699 .00 Of my hard earned money I will be liaising with various Media if my money is not refunded to create awareness to the others who might think of booking with them Please refund my money”

Helpful Report

Posted 4 years ago

Hi Jane Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“I booked a holiday last year to fly in April this year, it got cancelled because of COVID. I refused a credit note and have sent numerous e-mails to which I get the standard response. I am still waiting for a refund for my flights booked with Ryanair who refunded Teletext on 24 July, I have confirmed this with Ryanair and Teletext are still holding my money and now don't answer my e-mails. It is a disgrace they have my money and will not repay it to me. I will never use them again and I have complained to both the CMA and ATOL about them.”

Helpful Report

Posted 4 years ago

Hi Steve We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I have had my holiday cancelled due to Covid. Meant to be flying out 22/05/20. I've still not got my refund. I have sent 10 emails and had several phone calls. Still no money. They just fob you off every time. Teletext are by far the worst company I have ever dealt with in my whole life. On their website it says book with confidence. Ha that's a joke. All I'm asking for is my money back, it's not to much to ask for.”

Helpful Report

Posted 4 years ago

Hi Paul We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I had a holiday booked for 22/05/20. It got cancelled due to Covid. I'm still trying to get my refund. Tried 10 emails now and several phone calls. They just fob you off time after time. By far the worst company I have ever dealt with in my entire life. On the website it says book with confidence. Ha that's a joke. All I want is my money back it's not too much to ask for.”

Helpful Report

Posted 4 years ago

Hi Paul We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Right where do I start... I booked a holiday for me and my little brother we both just lost our dad to cancer so wanted to take a break .. booked with teletext first of all they advertise fake prices. I found and deal that was actually quiet expensive and booked it... the week after I called for my booking confirmation only to find out that they booked me the wrong day .. called for hours I was so stressed ... spoke to a manager he amended my booking after a couple days I rang up again for the itinerary only to find out my holiday had got cancelled .... I was non stop crying as how can they do this again ... again the manager rebooked it .... a month later which is today I am supposed to travel in 2 days have my bags packed only to find my flights had been cancelled again its absaloutly disgusting how I've been treated I've been calling for 3 hours now and getting passed around to different operators nobody is helping I'm soooo drained I will never ever book with them in my life and I will be reporting this it's made me sick and depressed”

Helpful Report

Posted 4 years ago

Hi Nadia We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Due to go on holiday on 29th September 2020 same as every one else emails phone calls never had so bad service teletext asked by text if we would like to change our hotel because not offering all inclusive Eventually some one contacted us to say just checking your all sorted now we’ll no flights are now cancelled don’t worry some one will be in contact with you in the next 24 to 72 hrs went on to our booking it has now disappeared after phone conversation that was 5 weeks ago What are you going to do teletext original booking no TT757785 paid in full last November !”

Helpful Report

Posted 4 years ago

Hi Diane Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Booked a holiday at the beginning of the year to fly in June. Still waiting for refund and everytime I ring the customer service department I get put on hold or get the phone cut on me. Disgusting customer service and complete scammers. AVOID AT ALL COSTS!!!!!!!”

Helpful Report

Posted 4 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Unfortunately I had my holiday cancelled due to covid back in the end of April this year. I am disgusted that nearly 6 months later I am still awaiting a partial refund as I was stupid enough to book another cheaper holiday with the credit note I got for accommodation. But have never recieved flight monies Disgusted will never use them again”

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Posted 4 years ago

Hi Toni We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I Have just received my full refund from Teletext Holidays, so there is hope for everyone out there. I paid my holiday in January, and was supposed to go to Tenerife on the 21.5.2020.”

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Posted 4 years ago

“Do not book with this company 19 weeks after cancellation still no refund”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews