The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t order from the range! Awful company! Ordered 5 items, only 4 arrived but the box was big enough for 5. Invoice in the box also stated my order was 5 items. The range refusing to refund because the weight at warehouse matched the weight at DHL. Of course the weight is going to match if the warehouse didn’t pack my order correctly. The range now refusing to investigate it further with warehouse or check cctv! Disgusting excuse from such a high up company! I want my refund! Will be going to trading standards!”

Helpful Report

Posted 3 years ago

“I bought three door mirror wardrobe… I bought three door mirror wardrobe waited three weeks to be delivered when it came the glass mirror door was broken the hinges were unbalanced the doors wouldn’t close. Rang them up spoke to management they said send pictures and will get back to you. They haven’t got none in stock left they would give me 10% off or to dismantle everything and they will pick it up with a refund I thought that was disgusting as I had already thrown away my old one and they weren’t helpful at all I tried to speak to someone but they said I can’t just write an email Order number -W4094457-1A-V”

Helpful Report

Posted 3 years ago

“Customer service terrible.”

Helpful Report

Posted 3 years ago

“I’m a frequent visitor to The Range in the Rhyl store in North Wales and went in on 18th January 2021 to pick up some essential items before I went back to work. When I visited The Range in Rhyl I was met by a very rude middle aged women staff member who wanted to discuss the rules with me about one way etc. I started to walk off as I was in a rush due to being due at work and said I know the rules as I’m always in this store but thanks anyway and she said just stop now so I can tell you the rules. So i stopped and said ok please can you tell me the store rules then and then she sworn at me twice. I said something along the lines saying that it was wrong to speak to a customer like that and there was no need to swear. She then said I was thick which is very insulting. I was shocked and felt she was displaying angry and threatening behaviour so started to walk off for my safety and she started shouting at me saying I was an utter disgrace and was stupid. I then said that I was going to speak to a manager about her shocking behaviour. She then started mouthing off things which I could not understand but she did call me a vile human being. She then carried on mouthing off things to which I could not understand and walked away from the entrance to the store back inside of the store. I am shocked and utter disgusted at being treated like this. I’ve never been so threatened and insulted by someone who represents a store in my life. I spoke to a helpful person at the customer service desk and they ended up getting the Manager who was somewhat helpful and did apologise for this staff member’s behaviour however I do not feel that this is enough. The manger did say that things are tough at the moment with COVID. I understand that things are tough at the moment and I understand the strain this puts on people however I will not have someone think it is ok to speak, shout, swear and insult me in the manner that this staff member did. I ended up leaving the store and didn’t buy the items I needed. I ended up going to a supermarket to purchase my essential items and was treated with respect at this supermarket. I visit the Rhyl store frequently since it has opened and since the lockdown restrictions and every time I have respected the rules and every time I have entered the store the person at the door has always been professional and friendly except for this one staff member. I am saddened by the way that this staff member from the Rhyl store felt it was ok to shout, insult and swear at me in this manner. It takes two seconds to be nice to someone. I will never return to the Rhyl store again after this horrible experience. A staff member insulting and shouting at a customer is not ok and is very unprofessional indeed. This staff member seriously needs speaking to about the way they treat and talk to people. Shocking and disgraceful service from this staff member.”

Helpful Report

Posted 3 years ago

“Customer service is almost non-existant, they haven’t yet found the telephone and email is slower than post by stagecoach. The Range delivered a broken mirror to me on Dec. 18 2020, they haven’t yet arranged to collect the damaged item or deliver a replacement and it is now Jan 18. They have accepted responsibility.”

Helpful Report

Posted 3 years ago

“My wife bought a can of black chalkboard paint which was damaged but the saleswoman said that the paint is okay inside. But when opening the can, the can lid exploded which caused damage to my clothes, my eye aches and damage to my walls and ceiling. The case will be reported to the agency's standard”

Helpful Report

Posted 3 years ago

“I will have to contact stranding standards because this company does nothing about warrantys”

Helpful Report

Posted 3 years ago

“Things come damaged and I explained that I had to leave it up for my kids because I got rid of my old set with the new one coming even though I explained I took pictures with the date and time of the damage so after waiting 45 minutes on the phone to tell them he said email him the pictures and he will see about getting a new one sent out if they could but I explained to him I can’t live without it till it gets sorted then he couldn’t wait to get rid of me ( so mad with range don’t think I will shop there again £1400 big mistake hope no one as the same experience)”

Helpful Report

Posted 4 years ago

“I bought a casserole dish from The Range online. When I receive it and opened it up this had a ADVISORY label which states it cannot be used on a stove / hob etc pretty much no direct heat. This does not suit my purpose. This was not stated on the description online either. So I contacted customer services via chat. their response was they will refund only the item cost. I as a customer has to pay for the postage. When I asked them why as this is not a customer fault, the item restrictions have not been listed on the description. The customer service agents response was "we don't state you can use it on a stove". So going by that if they don't say what the item can do on their description be warned. It didn't say I can serve food into it and the temp of the food, so I assume that's also not possible. So I hope you get my point. Next I decided it's ok I have no choice but reduce my losses so I agreed to send it back. They have included a return label with the address printed. Now I have checked with all courier companies (I mean all) of UK bar Royal Mail as its costly. using the postcode on the label. But non of the companies recognise the address. So I have no option to send it back except for Royal Mail. So I have tried to contact The Range customer services again to find out my options but they do not respond. Chat is also not available now and I sent a email. Its over 4 days and no response. Personally avoid The Range online. You will fall into the same problem as I have. I will only recommend going to a store (when COVID-19 permits) and buying items as you can check all the details including ADVISORY labels before buying. If not online you will get a mis represented item from them. To back up what I have written I have a copy of the chat that the agent says if its not stated that it CAN, then you must take it as you CANT" #Brilliant”

Helpful Report

Posted 4 years ago

“Good afternoon I was served today by a lovely young woman till 13.54 on till 2 she was called Ayesha her customer service was priceless very polite”

Helpful Report

Posted 4 years ago

“Worst customer service, had ordered floral ceiling light that never arrived and upon complaining no one cared to even answer. I am never shopping here . Horrible service”

Helpful Report

Posted 4 years ago

“Following a purchase of outdoor lights I was ill and was unable to use them. I returned the items to the store unopened by the fat on my receipt but was informed that as they were Xmas products the return date was only 14 days not the date on my receipt. When I pointed this out they said there were signs around the store stating this. There was 1 sign at customer services but NOT near where the lights were still being displayed and still being sold at full price not reduced. I was also told that the server should have told me this on purchase which they clearly did not. The store flatly refused to refund or even exchange the items despite the obvious shortcomings with their customer service. The supervisor was extremely unhelpful, dismissive and adamant that they were correct to act in this way. Not a way to encourage customer loyalty! Definitely shop elsewhere!”

Helpful Report

Posted 4 years ago

“I visited the store in Enfield to return an item I was not happy with. I was appalled at the customer service I received. Member of staff referred to a supervisor who insisted I couldn’t return it just because I was not happy with it. When I said I was well within my rights to return it,(it was within the time frame)she just waved her hand at me and walked off. I was finally refunded but the staff attitude was appalling. I do enjoy shopping at The Range but would not recommend the Enfield branch due to bad customer service.”

Helpful Report

Posted 4 years ago

“No customer service let alone a bad one, order placed 5/12/2020 a roll of wallpaper, a delivery card was left on doorstep outside download the app as advised to rearrange a new delivery slot to be told my parcel was being returned to seller still waiting for the wallpaper or refund disgraceful service no one bothers to answer the phone or emails back get told someone will be in touch within 4 days never order online again with this company Dpd delivery service is a disgrace also not able to contact them they didn't even knock on the door let alone post the delivery card through the letter box. thankfully I used PayPal hopefully get my money back lessons learnt never again trust their online shopping system.”

Helpful Report

Posted 4 years ago

“Dreadful customer service. Never again.”

Helpful Report

Posted 4 years ago

“Ordered from the Range and paid for quicker delivery and it came exactly at the time they said. Opening my purchase of 4 cushions they were perfect and just what I wanted really pleased they are gorgeous. Thank you all at the range and Merry Christmas”

Helpful Report

Posted 4 years ago

“Dissgusting customer service.. went in and picked up 3 tins of tomatoes..3 for 1.20.or 50p each. And a unicorn fluffy writing pad.on sale for 2 39p .got to checkout .the girl said.7.50p please . No i explained to her book on sale and toms 3 for 1.20p. She walks off comes back said book not on sale i should of read ticket. I explained i did. But asked her to remove it if i cant have it for the price it was. She disappeared again come back with another lady who took book off transactions. Then said that will be 1.50p .no i said its 3 for 1.20. She walks off again another long wait.come back with 2 ladies. Didn't apologise or speak to me just all trying to work out the till.. after another wait she picked up my 1 20p.and gave me my receipt. Didnt speak or look at me . Very rude staff. And prices need sorting out.. very unhappy customer. Made me feel really awkward”

Helpful Report

Posted 4 years ago

“Placed a order online Thursday 17th paid the expensive price for next day delivery. Had a sms to say order had been dispatched and will be arriving Friday 18th it is now saturday and i still have not had my order nor have i had any response from the range or whoever the company are who do the deliveries the number i been given just constantly rings out and the actual store which is the West Bromwich one has not answered any calls and except to pick it up and put it straight back down!!!! I am disgusted by this poor service and lack of regard for customers my advice and opinion is never never never order anything from the range never !!!”

Helpful Report

Posted 4 years ago

“Never ever order online from these rip off merchants! Due to a glitch in the website "i" somehow managed to order wrong wallpaper not a problem you would think until you try to return it to store get terrible customer service that give you a number to obtain a code and come back with the code.only to ring the number for hours on end over 3 days with no luck.so emailed them takes ages to get back to you , only to be told there's no such thing as a code it states online it's from partner supplier and I will have to pay for a return at my cost despite it saying most items can be returned to store for free and considering all i wanted was to exchange for a different wallpaper apparently thats impossible despite them currently selling it instore ? So I've lost my £24 all together now as I would only get back £12 of it minus the cost of delivery and return delivery and that's if it reached them by 24th Dec which I nigh on impossible given the time of year and how busy the postal system is. Given the current climate and people struggling with money this could be the difference of a child getting a meal or not ,lucky for me I'm not in that circumstance but I hope it never happens to someone who is, very dissapointed”

Helpful Report

Posted 4 years ago

“Simple order, the confirmation said they would contact me once it has been dispatched. 6 days later, no contact. I sent a question via their online form and got a reply saying they will try to reply in about 4 days! Fortunately I used Paypal so I complained to them, the parcel was sent 2 days later! There is no excuse for such slack trading, the world is full of quality online shops, this is clearly not one of them, there appears to be no attempt the look after their customers”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,131 reviews