The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous customer service from customer services online. (I would say almost non-existent) Never order online. Ordered bedroom furniture in high gloss white. One drawer had a fault with the lacquer - contacted customer service 7 times on hold over 20 mins each time - gave up in the end. Assembled furniture since the only issue was a drawer front -and completed customer service form with photos. I waited 6 days for any response. I was told they would not be replacing anything because it was assembled, yet unable to get through to customer service on numerous occasions. They kept calling it damage. I made it clear it was faulty and that I had rights under consumer goods act. Extremely rude advisor - pretty much cut me off, telling me that nobody in customer service or instore would be able to replace the drawer front. In the end I approached the store directly who were brilliant - they took one look at the drawer front, could easily see it was a lacquer fault and that I hadn't dented or damaged it and replaced the front with a new one.”

Helpful Report

Posted 3 years ago

“Bought Non- Slip mats. Priced at £ 1/piece. At the till it rang £ 1.29. Queried with Customer Service, she showed me that despite the item having the same name on the shelf ticket and the product, the reference code was not the same. Said human error....ha ha. Now, they expect customers to read and check the bar code. I reminded her of the law, that if the price is written for a product, the store must sell it at that price. The reply was, it’s not law but our GOODWILL if we refund. Very rude approach. Written to their office., besides a SORRY as customary, a para from the reply “I would like to assure you that I have passed the points raised to our Senior Management Team at Head Office, where they will be investigated and the appropriate action taken - unfortunately, as this may involve an internal investigation, I would be unable to provide you with the outcome”. So, the customer does not know if any investigation is done or stops at the first secretary-level who replied. Very pathetic approach. A similar incident with my neighbour. Picked item priced on the shelf at £ 3.99, but at the till it rang £ 6.99. Seems like their business ethics and practices are very devious.”

Helpful Report

Posted 3 years ago

“After one week of attempting to contact customer service, why bother when there is so much competition out there with retailers who value customers calls. There is no excuse for placing a potential customer on hold for 10-45 minutes without updating them. Or why else would one be ringing for their calls to be disregarded? Mine is an experience over almost a dozen calls until today when I decided never to try again...and thank God I wasn’t chasing a refund or order🤗”

Helpful Report

Posted 3 years ago

“Paid£60 for a light fitting supposed to be delivered on 2nd December fair enough if they are going to be late text or email customers don't ignore them I paid £5 for delivery won't be ordering from them again”

Helpful Report

Posted 3 years ago

“Awful! Delivery is now nearly two weeks late. Took my money straight away. No reply to emails and no one answers the phone!”

Helpful Report

Posted 3 years ago

“Ordered on 22nd November and still showing as processing, can't get through on the phone and can't cancel online asxits too late now. Shockingly bad customer service. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Diabolical. Dont answer phone, email, tweets, facebook, online forms... dont deliver your orders... what they do do is take your money. Disgusting. At christmas time aswell. You should be ashamed.”

Helpful Report

Posted 3 years ago

“Surely this company can't survive much longer! Can't keep up with orders, can't deal with refunds, can't answer phonecalls or emails! I'm another customer who will never shop here again after they took my money, didn't deliver my goods and then made it nigh on impossible to contact them. Thank goodness my bank agreed to do a charge back on my debit card payment.”

Helpful Report

Posted 3 years ago

“Thank goodness it's going to be delivered at last but how do I know when to be in no indication on email of delivery day or courtier firm you use won't be pleased if I'm out and it's delayed again asked query on your contact form on phone forty minutes to customer service it looks by the write ups as though my review as a Google guide was accurate I give fair reviews for good service and when art is literally your lifeline it's not been a good experience you despatched it in time as tomorrow I was going to phone your head office .”

Helpful Report

Posted 3 years ago

“I ordered something and I've not heard from them, no delivery info. Just spent 45 mins on the phone with no answer. I should have looked more closely at reviews, this company has incredibly poor customer service, best avoided. Now trying to get my money back”

Helpful Report

Posted 3 years ago

“Was lovely to see the cafe open today lovely ladies”

Helpful Report

Posted 3 years ago

“My mirror arrived broken in a skimpy broken box. I cut my hand on the shards of glass. Repeated calls have gone unanswered. I've waited 5 days and still no answer to emails. Appalling service.”

Helpful Report

Posted 3 years ago

“Delivery, customer service”

Helpful Report

Posted 3 years ago

“If I could put less I would, utter disgrace I ordered a Christmas tree to be delivered to my home only to changed to my nearest store where I had to pay £10 extra than the price in store and £4.95 for delivery and I have tried for 5 days solid to call to discuss this and also left messages on Facebook with not one response . No customer service at all I will be contacting my credit card company asap .”

Helpful Report

Posted 3 years ago

“Me and my husband placed an order on 22.11 and we have no update about delivery. The status is.... still processing. What a disappointment! It was meant to be a present for a child. Now I have to quckly buy something somewhere else.”

Helpful Report

Posted 3 years ago

“I woul give them 0 stars if that would be possible. Placed a order 13/11/2020 told the delivery would be 19/11/2020 stayed in all day no delivery. Today is 01/12/2020 and I still have not get my order.”

Helpful Report

Posted 3 years ago

“I am disabled and thought my item would be delivered to my home address having paid for delivery.I can’t get to your store so can you deliver to my house or can you cancel order and reimburse my payment Yours Mrs C Dunn”

Helpful Report

Posted 3 years ago

“Absolute shambles of a company , ordered item 11 days ago , money taken from my bank instantly, delivery should have been 6 days ago, no contact, impossible to get it touch with customer services , no answer on any social media platforms....Get a dispatch notice with no delivery time or date and no idea which courier is bringing the item..........Not a place i will ever spend money in again .....i gave a 1 star review only because 0 wasn't an option.”

Helpful Report

Posted 3 years ago

“Placed a order 17/11/2020 told the delivery would be 21/11/2020 stayed in all day no delivery!!!! Another message saying delivery 24th still no delivery !!!! Where is my order !!!😡”

Helpful Report

Posted 3 years ago

“placed an online order with them 10 days ago now. was meant to be delivered friday, but the order is still 'processing' apparently? e-mailed them, but still awaiting a response. i know companies are stretched at the moment but the least they could do is keep their customers updated! won't be ordering again!”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,082 reviews