“I purchased a ticket from trip.com through emirates and I had a connection flight to Dubai but they didn’t board me. They said the gate was closed even though I was still waiting for my items. so I contacted trip.com and was advised to purchase these tickets. They said that they’re going to refund me since it’s their fault !
And then they never refunded me after purchasing the tickets. Which I was advised by their agents to do so
After spending the 400$ for the tickets. They then proceeded to want to charge me another 163$ for my luggage So I contacted trip.com again and they said pay it we’ll refund you. Never did
All conversations were recorded they just lied to me I never purchase a ticket from trip.com”
“DO NOT BOOK THROUGH TRIP.COM!!!!!! They massively messed us up with flights in Mexico. They booked us a connecting flight with 30mins in between. We were told at the airport that we needed to collect baggage and re check in which is impossible. When you book a flight, they should factor in if this is even possible to get to your next flight. Greedy, money hungry company who do not give a care about their customers. DO NOT USE THEM!”
“AVOID AVOID AVOID
Total “Bait and Switch”
They advertise one price and AFTER you out in all your personal information…they tell you the price went up ($40/ticket in our case)”
“A very rigid and completely not compassionate extremely not professional attitude for special situation!
I clicked on a fly by mistake because was near to my fly, I've payed and after I received the itinerary and I saw the mistake I called to explain the situation and request to change the payment to the right fly but they refused saying that the policy say if you buy you cannot receive the refund or change the fly. I explained that was a mistake because I didn't saw the difference between the both flights but still didn't accept any explanation. Then I had to pay another ticket for the right fly....I am extremely disappointed by Trip.com inflexibility and lack of understanding in special situations. I consider this a abuse and unprofessional attitude!”
“I have purchased transfer flights to Italy for years and never and ever had a bad experience till now.
I purchased a flight to Milan Malpensa from Gatwick to transfer to Lamezia from Trip.com, only to learn the transfer flight was actually from Milan Linate, nearly a 100 kilometres away,
I had to pay €124 taxi to Linate airport which took an hour because of Trip.coms incompetence.
To add insult to injury, Trip.com, after complaining, said they couldn't find any errors on their part and offered me a insulting €24 trip coins as a gesture of good will. I am absolutely disgusted and will never use them again but will not let this go. Shame on you Trip.com.”
“This booking service will find any possible way to give you a flight that does not take you where you want to do, just to scrape cheap business from you for what looks like cheaper itinerary flights. We tried to book a flight to LAX. We chose Los Angeles as our destination. Of course this scheming business would send us to Ontario, 2 hours drive from where literally ANY other flight goes into Los Angeles. On top of that, they have absolutely no way of refunding a flight within 24 hours of having booked it, so we just lost 1750 USD to this thieving business. I tried to request a refund within 24 hours and we were stuck waiting for their response. I disputed the charge from my credit card company and of course, since trip.com is a 3rd party, there was nothing that my bank could do about it.
Do not use this company. They need to simply fail and let other legitimate business take over their space.”
“This company is a scam! They tried to get my personal banking information from me to issue me a refund. And when I refused they just kept pushing for it. I asked them to put the refund onto my credit card since they already had that number but they insisted on taking my banking information. I do not recommend using this site. Scan artists!”
“After reversing a refund from my account these guys ruined my credit score, prevented me from being able to buy my epilepsy medication putting me at risk of having a seizure. I was unable to pay bills, rent or buy food and petrol after they reversed a refund from my account with NO notice leaving me to be negative $1800 all while I was recovering from shingles and in-between jobs. They are STILL refusing to refund me.
I cancelled my flight seconds after booking and well within the specified time frame as stated on your website, when I received no notification of my refund or confirmation for the booking even though you had taken the money from my account I contacted your team via phone and was told that the refund has been confirmed and processed. After a couple weeks and no refund or email to confirm the refund was indeed processed I contacted your team again to which they informed me that the refund was processed but my bank put an authorization hold on the payment. I contacted my bank and it turns out that the claims your company made are false and not even possible. When I called you again, your team again said they sent the money and it's the bank who are holding it. At this point you had no issues in refunding the money but it seems you were lying to me that the refund had been processed.
After receiving nothing from you my bank opened an investigation and within weeks I finally received the refund. BUT a month later you reversed the refund from my account without giving me any heads up or reason for your decision. My bank investigated again and within 24 hours I had the money back only for your company to again reverse the refund 2 weeks later and sending my bank FALSE information using a whole new booking number and itinerary that I have never seen. The booking number was completely different to what both trip.com and I were using for the past 4 months.
Trip.com have now come back to me stating that they can't actually locate my booking or transaction in their system. So how is it that you have submitted this 'evidence' to my bank and took a large sum of money all while not being able to locate my booking?? After all these months how does my booking all the sudden 'disappear'?
I bought a second lot of tickets straight after cancelling the previous flights and had no issues with this booking. I don't understand why you would not give me a refund when I still bought tickets straight after spending over $2000. Trip.com is another greedy large corp company that couldn't care less about their customers and their wellbeing, only here to extort as much money as possible. There are thousands of reviews from other customers speaking about Trip.com giving false information and refusing refunds. Please stay the heck away from this company.”
“They refuse to give the money refunded for my cancelled flight cancelled by the airline.
Every few days they excuse themselves with an automatic reply, but on the phone, claim to not see the refund from American by their system. According to American, it is a common practice of theirs to withhold (read-steal) funds refunded by the airline for customers.
Date of experience: October 24, 2023”
“Very bad service and want to sell you insurance but when it’s time to use it it’s good for nothing and they want to hag you around and give you the wrong info. I talk to the airline and they told me that the dates are available and there should be no charge but they want to charge me 400 and not even give me the dates i want. On top of it they blocked the ticket so the airline can’t even help me”
“I would give negative star if possible!
Booked 3 flights using the app. Filled in the passengers details, they issued the ticket Messing up my names, put first name as last name and vice versa!
I even have a screenshot on how it appears on the app and how it was completed! Refused to admit any issue on their end and trying to charge more money to change the name, when it's their fault.
Avoid at all cost”
“Totally a misleading company .when you…
Totally a misleading company .when you rent the car they promise a car or like that same car .when we went to collect it the car was very small compared to what we booked .Be true to your customers.
Please look their review on other platforms before booking .”
“WARNING!! DO NOT BOOK FLIGHTS ON TRIP.COM - SCRUPULOUS and TERRIBLE SERVICE
Our Air Asia flight bookings made via Trip.com had incorrect details . Air Asia albeit a budget airline was willing to provide credit refund with cancellation fee for the booking amendment . But however TRIP COM rejected air asia kind gesture of credit refund and informed us that no money will be refunded instead . We forwarded written evidence of airasia ‘s willingness to assist in this case , staff from Trip.com refused to oblige and cooperate with the airline . See attached evidence of AirAsia confirmation given for the credit refund
After countless telephone calls and stressful emails , Trip.com offered to return airport tqx which is utterly ridiculous and also NOT in line with Airasia offer .
THiS IS A WARNING TO ALL TRIP.COM MEMBERS.
Do not get TRICK by this website .
The site is scrupulous and not honest . Once you have made payment on their site , they will not help customers anymore .”
“He comprado vuelos con ellos dos veces. Las dos veces he tenido problemas con los vuelos. Y desde trip.com me han dejado tirada como una colilla. La última vez fue a 20 horas del vuelo por un vuelo que había costado mucho dinero. Atención pésima. Nunca más vuelvo a comprar nada con ellos.”
“DO NOT USE THIS COMPANY! Everything is good until there is an issue with one of your bookings, in my case a cancelled flight in June. I have now spent 3 months trying to get the funds back. They promised me the money returned by 26th August, then when it wasn’t returned they they said they were going to escalate it..but they have promised to escalated it about ten times. I’m just stuck in a loop speaking to their hapless support staff. If the airline won’t return the funds then they should themselves, they are the booking agent!
I am in the process of cancelling every single refundable booking and I have 10s of thousands of pounds worth of bookings and booking them directly with the hotel/airline instead. I would highl”
“I booked a hotel on trip.com website long time ago and for medical reasons couldn’t travel. I contacted the hotel and they told me that they don’t mind to refund me and that I have to talk to xpedia team and they should be able to do it for me. I gave them almost 3 weeks notice and explained all the situation and they told me to contact hotel and ask them for refund as they wouldn’t do it. After almost a week talking to both ends xpedia team weren’t helpful at all they were asking me for my private medical documents and after they told me that they won’t refund me at all and there is nothing that they could do about it. I would never recommend this website to anyone as it is very hard to deal with them the support is really poor and not helpful, just a waste of money and time. Will never use they services again. Very disappointed with this company. Better use booking.com or any other platform but not trip.comfor sure!”
“I just bought the airplane tickets from trip.com which was my big mistake. I shouldn’t rely on their information on the website at all. I contacted customer service for help. At first they accepted that it was their fault for misleading information that they put on the website and offered me some coin US$50, but I ask them for alternative options. They replied that they will contact me back… then they just ignore me… This website is NOT reliable as advertised.
I thought it’s better that other websites. You don’t have to search for more information.. you can get it from their website BUT it’s totally wrong. I regret that I trusted them. I bought most of my family airplanes tickets from them for a long, but I won’t trust them anymore. Other websites are better because they tell you to check for more information before buying.”
“Very bad costumer service.
The order of round trip is consumerism of the company.
I order round trip from TLV to Catania and back. Unfortunately our flight to Catania was canceled by Wizz due Vulcan activity.
Trip company told us that the will return only one way ticket because the tickets not recognized as round trip tickets.
Very very bad costumer supporter !!”
“Trip.com are liars they are very frustrating company to deal with I sent all documents regarding my ticket name change they said they are processing still 3 weeks on going I contract virgin they said it's free of charge but as I booked through trip.com I have to wait virgin promptly sent trip.com all details regarding the name change but trip.com are dragging this out they said it be resolved in 72 hours then another 24 hours then another 72 hours then another 48 hours I fly soon what a horrendous DISGUSTING treatment from them lies and more lies this company as cause nothing but stress and anxiety to me think twice before booking”
