Turo Reviews

Name: Turo
Rating: 1.26

1.3 Rating 816 Reviews

6 %

of reviewers recommend Turo

Company Reviews

Questions

Metrics

1.3

Based on 816 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Turo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Turo 5 star review on 11th December 2024

"I feel compelled to share my extremely disturbing experience with Turo to warn others about the risks of using this platform.\r\nI rented two vehicles through Turo, and both were in deplorable condition. The first car I rented had a nail in the tire. When I contacted the car owner about it, they told me to simply \"add air\" and continue my trip. This is completely unacceptable, especially when it comes to something as important as a tire. But the real nightmare began with the second vehicle.\r\nWhile driving, the tire on the second car fell off entirely. This was not only terrifying but incredibly dangerous. The car swerved, and I narrowly avoided falling off a mountain cliff on a narrow, single-lane road. To make matters worse, this happened at night, in the rain, in a desolate area with no phone signal. I was stranded in an unsafe place, with the nearest town being two hours away. I was forced to stay in this isolated, hazardous area, putting myself at risk of further harm. During this time, cars were nearly hitting me as I tried to move the car to the side of the road\u2014this situation was literally a matter of life and death.\r\nDespite following all instructions from both Turo and the car owner, I was blamed and held responsible for the damages. The tire issue, which should never have happened in the first place, was clearly due to the owner\u2019s negligence in maintaining the car. Turo\u2019s response to my concerns was dismissive and unhelpful, providing no meaningful support when I needed it most.\r\nTuro claims to be a platform for renting cars, but they clearly do not prioritize the safety of their customers. Instead of holding the owner accountable for renting a clearly unsafe vehicle, they placed the burden on me. I will be seeking legal advice and sharing my experience with news outlets to expose how dangerous and negligent Turo\u2019s practices can be.\r\nI strongly advise against using this service if you value your safety. There are far safer and more responsible car rental options out there. Turo needs to drastically improve its vetting process and ensure that the cars on its platform are safe and properly maintained."

Turo 1 star review on 26th November 2024

Anonymous

348

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great car. Very comfortable”

Helpful Report

Posted 2 months ago

“Don’t DO IT…there are charges not in the description that you will be billed for weeks after you return the car CLEAN , in same condition( Brian white 2016 Corolla do not trust. Go with Enterprise, Avis at least you know what you are paying for.”

Turo 1 star review on 12th September 2024

Helpful Report

Posted 3 months ago

“Worst customer service imaginable. They don’t really care about either side”

Helpful Report

Posted 3 months ago

“I've been using Turo for a few years and have made several trips with their cars. Years ago, it was definitely a cheaper alternative to traditional car rental companies but it's no longer the case. As a matter of fact, I now find it worse. You're at the mercy of the car owners who will ding you for every tiny detail (much like traditional companies) except that this company will never give the benefit of the doubt to the customer AND, worse, your credit card won't cover any damage done to one of these cars like they will with a traditional rental agency. I had an awful experience recently where I incurred MINOR damage to a car's bumper and was charged $2500 to replace the whole thing. I total ripoff.... beware!”

Helpful Report

Posted 3 months ago

“Had one experience where things worked out OK , had to cancel a traditional rental, due a a flight issue and they came through with a car although the car was not as nice as what l had lined up and was more money it was fine, got me out of the pinch. Decided to give them another try when l had to do last-minute trip for a funeral , prepaid for the rental which is normal with Turo. There was confusion over the pick-up time (am/pm) no big deal, so I thought, I communicated with the host and explained that I would pick the car up at midnight not noon , received a text saying " no worries" landed to make my connecting flight and noticed an email from Turo, my rental was canceled, called Customer Service which is anything but, was given a few cars that were available last-minute and upon choosing one of those was informed that my account had been suspended for a "no show" , argued my way to a refund but the suspension made it impossible to rent any of the cars offered. This rental was pre-paid yet I was still suspended , thank God Phoenix had one 24 hr. Counter open and I was able to rent a car from Alamo and make the funeral. Never again will I use this sub par company that wouldn't know Customer service if it bit them in the butt! They expect me to convince them that I shouldn't be suspended. I prefer to warn others of this joke of a company that I wouldn't do business with again regardless of how desperate the situation may be!”

Helpful Report

Posted 3 months ago

“Let me start by saying at the beginning. I absolutely love turo un tell it was time to return the car. Not only was I ripped off by tero but they also didn't explain to me that when I picked up the car from the airport that I'd be charged to exit . Also, when the host lied about me and where I picked up the car, they charged me a penalty for something that had nothing to do with me. So I tried to rent a car again through turo And to my amazement I couldn't rent it until I paid that fee so I paid the fee but guess what? 8 hours later, after trying and trying and trying I was not able to rent the car but they not only didn't rent me the car, but they took the money out of my account. Now when trying to get reimbursed. I can't even tell you how many ups and Downs. It's been since I've been told that I'm not going to receive my money for another 10 days. So not only do you steal my money? But you're going to give it back but in 10 days, so that leaves me screwed for anything else that I needed to do because they took not only one trip but 2 trips. So, you tell me if I did that to somebody, I would be. Jail how is it that they're allowed to do this to people and nothing happens.i could go on with all the bs I've Ben put through but really it's guns do nothing . So if I can make a negative 5 star I would . Saying I'm lieing when it's the host so disappointed so disappointed”

Helpful Report

Posted 3 months ago

“Turo was absolutely horrible. Their customer service does not work with you. Their policy is all over the place. They don’t help you if something goes wrong with the vehicle incident I was in Myrtle Beach and the check engine light came on in one of the vehicles I had rented through Turo I contact support to assist with it, and they said I could drop the car anywhere and they would put me in something new but they would not be able to let me drop it off at my pick up location and they refused to pay for a plane ticket or any other means of getting back home so I had to drive a vehicle that was unsafe for 8 hours highly do not recommend.”

Helpful Report

Posted 3 months ago

“Total scam that you return the vehicle back to the owner who drives off without inspecting the vehicle then later claims scratches no one else can see or pre-existed with charges you cannot defend after the event. Perceived saving versus standard rental companies is lost, spoiling your holiday. Stick to the mainstream, where they inspect on return with you present, probably cost less without frustration and annoying follow ups. Would NOT entertain using them again.”

Helpful Report

Posted 3 months ago

“I was charged a late return fee and not returning to the correct location in the Mass airport. The airport is one of the smallest airports in the country. The host can makeup fees too increase their income.”

Helpful Report

Posted 3 months ago

“1. Turo showed me the car pick up is from airport but I realize later that they provide shuttle to the place where car parked which is outside of airport. I waited for long time for shuttle 2. They asked me to pay parking fee when i picked the car and now they asking me to pay parking fee for dropping the car to their shuttle location- $70 usd together. I book cars using many other apps but they charge only if car is parked in airport. also they usually dont charge in and out but just once even if car parked in airport. Its two day i took car and parking they charged is almost the rent charge. Very disappointing.. me or neither anyone of my friends will be taking Turo.. also considering what other steps i can take here”

Helpful Report

Posted 3 months ago

“Costumer service is the reason why I'm giving 5 stars the agent was super nice and helpful rebooked me and covered additional fees. My first host was Evan's Mazda in Honolulu and he was rude and arrogant this was my first time and I had questions I have screen shot of his response to all my questions”

Turo 5 star review on 5th September 2024

Helpful Report

Posted 3 months ago

“Vidas J is a total scam artist! DO NOT RENT FROM HIM. He submits false pictures in order to get money from violations! I’ve submitted my proof to turo and they decided not to charge me. He planted trash, and waited almost 3 days to report anything and tried to tell me I had an animal in the car when I did not. He messaged me saying there was significant brown dog hair but then the pics he posted had white dog hair, meanwhile I have a dog that has zero white on her and all brown so I messaged back I was sorry and that it must have came from my daughters blanket but my pics did not show dog hair and plus I would have never left hair on the seats. He managed to have me fined 150 for significant dog hair and all done after I left his review that he messaged me about non stop for 2 days. And as soon as I left it he did that charge so that I wouldn’t be able to leave the truth about him on a review. In the pics the clean was how I left it and the mess was what he posted 3 days later.”

Turo 1 star review on 5th September 2024

Helpful Report

Posted 3 months ago

“I used Turo quite a few times in the past. I didn't have any issues up until this past rental. I had an issue with the company that rented me the car. After a few calls and repeating myself over and over, I still have no answers. The several agents that I spoke to all promised me an immediate refund. The refund has not been honored yet. I am still waiting and it's been a week. None of the agents helped me completely. I spoke to an "investigator" who I have been trying to reach back. I have left several messages for her with no return call back. They closed my account unexpectedly as well with no rhyme or reason.”

Helpful Report

Posted 3 months ago

“tour don't care about host.”

Helpful Report

Posted 3 months ago

“I used Turo a few times and kept telling everyone how great Turo is and they should use them, but after my experience with customer service and them not helping or explaining why they closed my account I will never be using Turo again or tell my friends and family to use them. Instead of trying to help me resolve the problem they just said there was nothing they could do and they are not changing their mind. They kept asking why I want to use Turo so badly and for me to just use other car rentals. Well after today and not have them help me I will be using other rentals”

Helpful Report

Posted 3 months ago

“The customer service is horrible. The system glitched and overcharged me and they claim that the issue is on the customer if that happens. So be prepared that if the system messes up its your fault and you will have to cover whatever charges it gives you. The customer service gave me no help at all and refused to give me any sort of refund.”

Helpful Report

Posted 3 months ago

“Extremely Disappointing Experience I rented a car from Turo for a trip from Montreal to Quebec, and it turned into a nightmare on the very first day. The car broke down in the middle of our journey, leaving us stranded on the highway. It was so bad that the police had to come to our aid. Despite this major inconvenience and the safety risk we faced, Turo assured us they would reimburse us for the trouble. Unfortunately, they never followed through with their promise. This lack of responsibility and customer care is unacceptable. I would not recommend using Turo, as their lack of reliability and failure to honor their commitments made our experience extremely stressful and frustrating. Zero stars”

Turo 1 star review on 1st September 2024

Helpful Report

Posted 3 months ago

“This was my first time renting never hit anything got accused of putting a mark on a car told me I had to pay almost 1000 do to damages I will never rent with them again they scam you out of money”

Helpful Report

Posted 3 months ago

“This car rental company is very more expensive than the big car rentals. Cars are very old and prices are too high. Never going to rent the car from Turo.”

Helpful Report

Posted 3 months ago

“In a reservation, the user rented the car to sell or smoke marijuana. You did nothing and did not even answer the expenses that I claimed for cleaning and breaking a wheel with 5 nails. I need you to tell me if you are going to give me a solution, otherwise I will have to make a report to the police and also obviously leave the review of everything that happened on all platforms and make videos on tiktok and all networks showing what happened. The user is reported by me and the 3 people who rented from him before and you do nothing about it. IN ADDITION, you deleted the rating that I gave him.”

Helpful Report

Posted 3 months ago

Turo is rated 1.3 based on 816 reviews