UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 7,838 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 7,838 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 24th November 2024

Ikea

Anonymous

1087

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order for Firehouse Subs a few days ago which is a couple blocks away. They were running a BOGO special (which I ordered), but I only got one sandwich. So I requested a partial refund for the missing sandwich and the said I would receive a credit for half what it should have been. To make things worse they actually only issued me a credit for $1.88! Like an idiot, I placed an identical order yesterday to try again. Once the tracking map appeared, it showed the order was sent to another Firehouse Subs in another city this time!!! So, I immediately cancelled the order (in less than one minute), but they charged me anyway. I call the restaurant immediately (in the other city) and they said they had not started the order as they do not deliver to my city. Manager said this has happened before, but that I would have to call UBER to fix it. So I finally found a Uber Support Phone Number (not shown on the website of course), and they said there was nothing they could do, so I just donated $20 to them. I also went through the steps again without actually placing an order and there was no indication that they would send it to another Firehouse 20 miles away. So I had to actually place an order to see that it was routed to the wrong restaurant.”

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Posted 4 months ago

“If there was a way to rate you zero i would. Uber eats is sucks and it's service is trash. Just go to doordash not that they that much better but uber eats like to double charge you for no reason talking about a hold on your account. For what ? Makes no sense when they already got paid I'm About to erase they bs app.”

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Posted 4 months ago

“Last night, June 13th an order was placed on my phone in error. It was cancelled immediately - within 5 seconds and I was charged the full amount. I contacted support and explained that it was a mistake and to please reverse the charges and they said it couldn’t be refunded because the restaurant was already preparing the order. I said if I can’t get a refund please reverse the cancellation and just send me the food. That apparently wasn’t an option either. I asked to escalate my situation to a manager and I was ignored. Unacceptable.”

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Posted 4 months ago

“Ordered mcdonalds and it arrived cold and inedible so had to throw it away. Complained to customer services, was only offered a pre typed apology, they closed the complaint without resolving it at all and I was left angry, hungry and without a refund. Absolute waste of £15 - I'm going to not renew uber one and find an alternative service that actually cares about the customers and not lining pockets.”

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Posted 4 months ago

“Worst deceitful app I’ve ever used the 25 off promo is a scam can’t go past the placed order part without it saying ERROR ERROR ERROR THERES BEEN AN ERROR. With no customer service number that’s wild and evil right there over just trying to save a buck lol. Don’t get screwed over stay away from the app. Not worth the time.”

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Posted 4 months ago

“I placed a late night order through Uber eats a few nights ago and suddenly realized I needed to cancel the order due to the restaurant closing minutes before I placed the order. Unfortunately, I have placed late night orders before and never received my food or compensation for canceled orders, no failure of my own. So when I canceled the order it was a couple minutes after I placed the order. Uber eats is saying they REFUSE to give me a refund for my $80 order due to, “the restaurant accepting the order and beginning preparations. It is out of our jurisdiction to give you a refund, we will not give you a refund for the cancellation fee.” However, my cancellation fee was still $54 and I paid about $80. Where did the rest of my money go?? I’m still being shorted at the end of the day. While I’ve tried to contact customer service, their representatives have been nothing but rude by cutting me off mid sentence or just closing or hanging up mid conversations. And now the are RECHARGING ME ANOTHER FEE ON MY ACCOUNT”

UberEATS 1 star review on 15th July 2024

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Posted 4 months ago

“I placed an order for pickup and needed to cancel it. I immediately called the restaurant and they told me it was no problem and to cancel the order on the app. I then contacted UberEats Support and requested a refund and they refused. I asked them to make a one time exception as my account is in good standing and I have never requested this before and they send pre-typed automated responses and then close the chat, not allowing me to respond. I then tried to re-initiate the chat and it was closed again without them saying anything to me.”

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Posted 4 months ago

“We had the restaurant call us to say the driver was inpatient and took off without waiting for the full order. We called the driver who said that he couldn't go back and it was upto the restaurant to resolve the issue. This left us stuck in the middle. We ended up with 1 Entree between 2 people. We had just been at the hospital for 2 long days and we were way too exhausted to deal with the issue.”

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Posted 4 months ago

“Absolutely disgusting service. Driver Nida contacted me for directions, so i waited at the garden gate so he could see me, 10 minutes later I receive a message to say my order had been delivered. At the wrong address. By the time I found the house at which the order had been delivered, the person living at the house had taken the order inside and wouldn't answer the door, curtains drawn, lights on but no answer. Uber refused to refund £30 A bunch of thieves, and uneducated not to be trusted drivers.”

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Posted 4 months ago

“Low tips not worth the drive. $12 tips for almost an hour commute when people are using their own gas and putting mileage on their cars is not worth it. Apart from that, customers know the parking situation but want deliveries to be made at their apartment doors. Get real!! They adjust their tips if we do not deliver to their door when it could cost us a tow. Man… it’s not worth the trouble. I hope Uber Eats goes out of business.”

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Posted 4 months ago

“I ordered from a local restaurant and noticed at the last minute that it was going to my old address as I just moved. Within 30-60 seconds I canceled my order. No, the restaurant had not accepted or confirmed my order. At this point I changed my address and proceeded to make another order. All within 5 min. Everything went well until 4 days later. I checked my bank account and noticed I was charged for the order the next day. Well I was also charged for my cancelled order. I understand all the pop ups and what not to contact the call center within 48hrs. But how is that possible when you’re charged 4 days later?? Also the restaurant didn’t confirm even though they said they did on the system. I contacted the customer service and the lady agreed with me with every single point I had made. Said she knows it would is impossible for the restaurant to confirm that quickly. However, it’s outside the 48hr rule and she is sticking to the rule. Regardless of the bank statement showing 4 days later. She blamed the bank. She also refused me to talk to a manager. This is not how customer service should be. I’m disgusted in a multi-million dollar company.”

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Posted 4 months ago

“First and likely last time using Uber eats. Ordered over an hour ago and still nothing. Constantly looking for a driver. Used door dash numerous times no problems. Will return to door dash.”

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Posted 4 months ago

“I hate Ubereats”

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Posted 4 months ago

“Your customer service bots suck ! You guys rude !! There’s no other way to word this ! This is the worsest services I ever had !”

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Posted 4 months ago

“Horrible, siempre lo mismo o falta algo o mandar algo mal y está última vez se pasaron . Me mandaron un combo de MacDonals sin bebida y sin papas!! Solo las hamburguesas. Un horror lo que hacen!”

UberEATS 1 star review on 14th July 2024

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Posted 4 months ago

“Uber Eats won't let you chat with customer service as it claims . What it does when you click on the order you need help with it'll keep in looping over and over back to the order, never transferring you to a chat rep. No more Uber Eats for me.”

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Posted 4 months ago

“I placed my order at 12:25pm and cancelled that same second at 12:25pm order was cancelled because I noticed the food was going to my house and not my work address Uber decided to charge me full amount for the food of 54.00 even after I placed an order for the food with the correct address after. Uber is refusing to provide me with a refund claiming the restaurant already accepted my order. I also called the restaurant and they did not start making my food so this is completely FRAUD!! UBEREATS IS STEALING PEOPLE MONEY WITH THIS BS POLICY AND REFUSED TO CALL THE RESTAURANT THEMSELVES. IVE REQUESTED SEVERAL TIMES FOR A MANAGER TO REACH OUT TO ME NO ONE CALLED ME IN THE PAST 4 FREAKIN DAYS!!!!!! THIEFS!!!”

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Posted 4 months ago

“I can’t even search for what I might want without starting an order and putting in my address. I’m done with Uber eats, I’m going to door dash”

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Posted 4 months ago

“The delivery was issued to fake address. I have used this app before and I never used the address. I tried to change the delivery address, but the only option that was available chat didn’t work. It was freezing up. I had no choice but to cancel order that was going to the scam account , but their customer service refused to give me a refund back.”

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Posted 4 months ago

“Ordered food from Uber eats. Waited an hour for the food to be delivered to have the driver cancel the order saying he couldn't deliver it. The order was never picked up. The driver that cancelled the order was the 6th one to go to pick it up for delivery. We tried to reorder the food but this time as a pick up and the Wendy's never received the order (was charged for both) Reached out to customer service to try to resolve the issue and find out what exactly happened. The customer service agents (had to keep trying several times to get it resolved) only stated that it should return to account in a few days and to reach out if it didn't. Yet they offer zero explanation about the issues of an hour waiting for a delivery that the driver took upon themselves to just cancel. The customer service reps, if you can call them that, just stated to basically wait for the funds to be credited back and said oh well we will make a note about the delivery issue and then just ended the conversation. I would give them a zero rating if it allowed me too.”

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Posted 4 months ago

UberEATS is rated 1.1 based on 7,838 reviews