UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PACKAGES RETURNING TO THE SENDER WITHOUT NOTIFY THE RECEIVER Last week I checked online to see where my parcel was, the information showed: in the warehouse. So I waited. After one week, I didn't get any notification, and suddenly the parcel is going back to the sender. I called UPS, they told me that they could not delivery it and now is going back to the sender. AMAZON SHOULD CHOSE ANOTHER PROVIDED Amazon notified me the following: ¨Unfortunately, UPS couldn't complete your delivery and is holding it for you to pick up. We're very sorry for the inconvenience.¨ Could I know where I should pick up my parcel? There are unprecise information in the tracking and it shows that it attempted to deliver the item while it´s not true, I didn´t get any notification of attempted delivery. The whole UPS system is not well organized. LOSING ITEMS AND MESSY NOTIFICATION SYSTEM They have lost one of my parcels and they are even messing up with notifications: I first get a notification for an item which they lost, and after a week I get another notification telling me that that item was in the dispatch center and I was supposed to go and pick it up. This happened several times now. NOTIFICATIONS WITHOUT PICK UP POINT I get notifications that my parcel is arrived at the pick up point, but it does not say where it is. WEBSITE WITH ERRORS I get errors on the website, when adding an email for notifications for example. Also the login is not really straightforward and it´s buggy.”

Helpful Report

Posted 3 years ago

“2 parcels sent to Germany. Both have been at UPS Germany depot for over a month according to tracking. Clearly they are in total chaos. Customer service useless. Avoid !!”

Helpful Report

Posted 3 years ago

“Today I was expected to receive important order. Was waiting for delivery at home and receive that my parcel is delivered. I check the delivery details and there was notice that my item is left 11:15 residential. But where? I rung to customer service and explained that I was at home and nobody came to do delivery to my address. Even if I would’ve been home I signed online to leave my parcel in safe place. Adviser took my phone number and said that delivery man will contact me . I was waited. 12:28 I received email that my package is in collection point. Now I need to pick up for my self, not enough I paid for delivery now I need to pay for taxi to go there and back because of that man who even not tried to deliver to my address . I’m really disappointed of this service.”

Helpful Report

Posted 3 years ago

“Package sent 2 weeks ago from US to U.K. for 72 hour delivery. U.K. customs paid upfront. Package has been held up for 11 days and counting. Customer service is useless and when we did get hold of someone sensible, he explained that he could do nothing. The East Midlands Hub is a law unto itself and no one dare challenge the mess. Do not use UPS outside of the US. Their U.K. head needs firing!”

Helpful Report

Posted 3 years ago

“Have been waiting for over a month to receive my package. It just says it's sitting in a warehouse somewhere. Zero customer service and zero help. The worst carrier service, avoid at all costs.”

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Posted 3 years ago

“I have been waiting for one mouth for a parcel and the shipper has used UPS what a joke they are just keep saying it’s on it’s way please don’t use this company”

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Posted 3 years ago

“Consistently the worse courier company I have ever experienced. Every single time the service is slow and unreliable. The customer service is terrible (non-existent even). Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Never ending uselessness with this company. We have paid for and you have lost 7y of our parcels. We have explained to our customers and tried to contact you over 20+ and nothing ever happens. We left you a Trustpilot review and you promised to help, you didn’t. Facebook, twitter nothing. You have so many angry customers and you can never get any help. After having to refund our customers who have been waiting since JANUARY to receive items and them being told items did not have invoices WHICH I PUT ON MYSELF!!!! Also, we have an account with you so you could call or email. NOTHING! We now have a very odd bill for items that you have lost, we have paid for the shipping AND had to refund them to customers. We have a £44 for a weight adjustment for an item that we shipped in January and never arrived??!! And £22 on another item, also not arrived for “peak charges” we already paid? The item was not worth the £35 total shipping you are trying to charge us, and the item NEVER ARRIVED!! STAY WELL AWAY. THIS COMPANY IS A TOTAL JOKE. ONLY DECENT SERVICE IS WITHIN THE USA. DO NOT USE FOR UK AND EUROPE, THEY HAVE NO CUSTOMER SERVICE OR HELP.”

Helpful Report

Posted 3 years ago

“Terrible experience, would give zero stars if I could. We attempted to send some important documents from Edinburgh to Barcelona via UPS on 4th January 2021. Well over 3 months later they still have not arrived…. The first we knew of an issue was an email from UPS on 23rd February asking for a receipt for customs. I understand that Brexit has caused issues but the communication from UPS has been atrocious and it is unclear why it took 7 weeks to request this. Back and forth emails followed for a fortnight with me explaining I don’t have a receipt since the package contained only documents, and them insisting a receipt was required. Eventually they gave me a form to fill in, in lieu of a receipt which I did. No further correspondence was received so I assumed the matter had been resolved. Another fortnight passed before I discovered the package still had not been delivered. I tried making contact with UPS again, but they are no longer responding to my emails. My husband managed to get through on the phone and was told someone would call back within an hour, they never did. He called again and was told he would receive an email in a few minutes, he did not. According to UPS’s online tracker, our package seems to be going back and forth between depots in various Spanish cities. It has reached Barcelona 3 times, but delivery has never been attempted. Since the 8th of April it’s been in Madrid according to the tracker and apparently “UPS is preparing your parcel for clearance. We will notify you if additional information is needed.” Absolutely terrible experience, will be urging everyone I know never to use UPS.”

Helpful Report

Posted 3 years ago

“Ups I sent the package a few weeks ago, the package has been in Poland DOBRS STRYKOW for 4 weeks and nothing moves. I only have 28 days to return this £200 rip off T Shirt I received I call ups poland and ups england everyday”

Helpful Report

Posted 3 years ago

“I ordered an Apple watch direct from Apple, unfortunately they used UPS as the courier, when the watch arrived in the UK I received an Email from UPS stating that my parcel would be delivered the next day, Monday 12th April. I waited at home all day but the parcel did not arrive, I checked tracking info which said parcel on its way. I emailed and telephoned UPS customer support and eventually had a reply on Friday 16th April: Dear John, Thank you for your email. I truly apologize for your parcel not being delivered on the date that you were expecting. We are experiencing some unexpected delays, which have caused a backlog. Our records show that your concern has been forwarded to our local depot. They state that they will pull the parcel for Saturday delivery. It will be delivered tomorrow, by the end of the day. I truly apologize for any inconvenience and undue stress that this has caused you. Sincerely, Edwin UPS Customer Support So I waited in again all day on Saturday 17th April and Guess what. Still no delivery. This is not the first time that this has happened with deliveries from UPS, in fact I have had issues with every delivery. I would highly recommend that you do not use this company, their customer support is non existent. If you do manage to contact them, they will just lie to get rid of you. they don't care. that you have wasted your time waiting for them to arrive. Personally, I will never make a purchase again from any company that uses UPS as their courier.”

Helpful Report

Posted 3 years ago

“Hello it's a pity you can't add 0 I sent the package a few weeks ago, the package has been in Poland for 4 weeks and nothing moves. I call ups poland and ups england everyday in England they say that I have to talk to Poland because the package is there, in Poland they say that the package is sent from England so you have to call there. UPS england doesn't even have a complaint line. defeat. worst company I've ever dealt with. I call them literally every day and the same every day. we found a problem should go now. or we will send a notification about posting this case, etc. where no one knows anything for the next day. in addition, because the package goes 6 weeks and has not yet arrived, I had to pay a fine of PLN 1000 in Poland, because the old equipment that I am sending back for return, the value of PLN 0, has not yet arrived. and I had 30 days to send back. So the courier 75 PLN, about 15 pounds PLN 1000 penalty to be paid and the package continues in DOBRA STRYKOW POLSKA”

Helpful Report

Posted 3 years ago

“Everyone please report them to BBC Watchdog. It seems an enormous amount of people’s parcels are not being delivered (see TrustPilot) and just left at warehouses with no follow up (mine included) - they need to be exposed for how they are being run.”

Helpful Report

Posted 3 years ago

“On the first shipment only two of three parcels arrived. Two weeks later UPS returned an empty packaging to the sender saying the parcel had been destroyed. Sender despatched a replacement to me. UOS changed my delivery date four times then said it had been delivered. Unfortunately it was delivered to a wrong address the other side of town. Appalling service.”

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Posted 3 years ago

“Never ever use this service. They sent my parcel to the wrong address, they accepted the signature of someone that I don't know and that was not mentioned anywhere and they have never returned the parcel to my address. Customer service is ridiculous, after more than ten calls they told me that the manager was coming to bring it to me so I stayed at home the whole day and nobody showed up. Just a waste of money and time, a lot of time.”

Helpful Report

Posted 3 years ago

“I waited all day for the parcel collection only to receive a phone call at 6pm telling me the driver rang and had no answer. I was in all day! Lying and unprofessional driver reflecting the rubbish service offered.”

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Posted 3 years ago

“Idiotic website is a total waste of time and effort. Wanted to change delivery location to ups access point. Called ups and ended up in Asia call center with poor language skills. I usually ask who the shipper is. Did not for this package. Big mistake.”

Helpful Report

Posted 3 years ago

“I order a pair of shoes from Nike on the 27th of March. My order says it was delivered on the 7th of April. I really believe the driver stole my $200 pair of shoes because where the order was delivered to you are to receive a QR code to open the box. Never got the code and the only think that was left by the driver was “left at parcel”. I even got the front office worker to roll the camera back. Guess what he never bring the package in the front door. I made a claim on the 8th and UPS is giving me the run around. When I go online to check the claim, it is erased like I never made one. How about on the 11th I seen the same driver come and deliver more packages. Why did he have an open orange Nike box in his hand. When I came into see if it was my package be hurried up and jump in the truck and left. Anyone who has ordered anything from Nike knows that you order is in the original orange box and that box is placed in a brown box. You never get your order in its original box. The thing that the driver seems to forget is the cameras in the office is every where and they can roll them back and see everything he has did from the day of delivery until the day he tried to drop off the open used package. I would hate to go up there and find out those was my shoes he threw in the office on the 11th. He had to leave that box up front with one of the ladies cause he ripped up the original ship box.”

Helpful Report

Posted 3 years ago

“UPS delivery service is very terrible, I have been expecting a package form the US for about 7 days and it hasn’t been delivered because they claim to have delivered my package but the driver never showed up. I took a day off work so I will be home when the delivery driver shows up, and I was extremely surprised when I was told that my package had been delivered but no one showed up and I was home all day. I have called UPS customer service 5 times, they promised to call me back and look into the situation but no one reached out or give a positive response. They claim the driver dropped my package in my mail box but that is impossible because my mail box is inside my building and before you get to it you need a code, also my mail box is a letter box there is no way any package can fit into the mail box. They also said I need to start a claim for the missing item for them to start an investigation. However, the link sent doesn’t work! when I try to fill the form I get an error message saying I cannot start a claim at the time. I am very disappointed and dissatisfied with UPS’s service. I don’t want your money I just want my package and the items in them. If the driver truly delivered the item to my apartment why can’t he prove that he dropped it off! Why can’t UPS Check the gps location of the driver as at the time he claimed to have delivered my items. Why do I have to call several times and no one has given a feedback! This is totally unacceptable and I can never put my trust in this company. UPS I NEED MY PACAKAGE ASAP!”

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Posted 3 years ago

“I ordered from balenciaga, my parcel stated it was signed by ups id so not me and also I have high cctv and there’s no record of his arrival. I’m so annoyed and ups haven’t been helpful at all I’ve been sitting in for hours waiting for yet another theaf on the streets”

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Posted 3 years ago

UPS is rated 1.2 based on 2,137 reviews