UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,066 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It seems no matter where I order from from in the states out the states if UPS is involved it’s ridiculous time even take longer than USPS FedEx DHL anything honestly it’s ridiculous how long this place takes a snail can bring it faster i’m surprised anybody even uses UPs anymore I honestly don’t even order from places if it states that they use UPS”

Helpful Report

Posted 2 years ago

“Worst customer service ever, I’ve been waiting 5 days for pickup! I leave my house 12:15 for work come back after midnight, this huge box is still here, I mind you there’s a time limit on when to return this washer, I’ve made several complaints they keep lying and telling me to put on porch it will be picked up, day 5 today, the representative tells me to drop it off! It a scheduled and paid pickup!!! I hate this company! Last month they left my 55 inch flat screen on sidewalk, I reported missing because my neighbor seen two guys pushing it down the street! I live in a house with 3 steps! Is it gonna kill you to put it there? Nothing was done!! Worst customer service”

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Posted 2 years ago

“No Stars sent a forgotten charger for my disabled fathers buggy to Spain. It is now lost in customs asking for an importer number…. Why would I have one as I’m not a business? Absolutely nothing has happened for over a week. All robotic and automated replies. Happy to take the money. No more reviews allowed on Trust Pilot as they are so bad. If I had spoken to a human and they had explained the situation I might have been more sympathetic. My poor father will be unable to get about now.”

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Posted 2 years ago

“Was sitting at my address waiting for a package when I got a notification stating “it could not be delivered due to signature requirement”. No truck in sight. Just pure laziness and incompetence at this point. Worse than fedex if that’s even possible.”

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Posted 2 years ago

“Worst customer service line in the entirety of human history. I'm sure the Pharaohs had better customer service.”

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Posted 2 years ago

“Horror office! How do companies like amazon use their services and make fun of their customers ?! UPS sends an SMS that the shipment will be delivered during the working day, the courier calls and when the customer says that half an hour will be in place, the courier refuses to deliver!”

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Posted 2 years ago

“UPS Greece. 0/5 I had to put one star which was the lowest I could. Bad manners, bad drivers, bad customer service. They deliver whenever they want, they can not give ANY notice in advance, the driver can not wait for you even for 10' in order to rush from YOUR WORK (since they do not inform) and when you call them to complain, they repeat "we do not offer this service" (to call even a few minutes earlier). Ridiculous, stay away!!! Use them ONLY if you have a person who stays at home the whole day!! But if you can avoid them, then do it!”

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Posted 2 years ago

“very bad service-. The deliverer did not deliver the package and said nobody was at home.”

Helpful Report

Posted 2 years ago

“the customer support is 100% useless cant even tell me where the package was last scanned in at but is claiming it was delivered despite my camera saying otherwise... guess ill just need to contact the general postmaster”

Helpful Report

Posted 2 years ago

“On May 10, 2022 I went to this UPS #365 at 6045 Creditview RD, Mississauga, to get 2 photo for Canadian passport. While driving to Service Canada I noticed the photo on top of my forehead there was a yellow glare. I called and spoke to Ashley, who took my picture, and explained if these were be ok. She said the computer would not print if not ok. After waiting for about 2 hours in queue at Service Canada, the officer said these were not acceptable due to the yellow glare on my forehead as it did not match my skin colour. Afterwards I went to local Shoppers to get them done. On May 13, I went back to Service Canada and lined up for 2.5 hours. With the new photos at Shoppers all went well. Today, May 17 I finally found the time to go On May 10, 2022 I went to this UPS #365 to get 2 photo for Canadian passport. While driving to Service Canada I noticed the photo on top of my forehead there was a yellow glare. I called and spoke to Ashley, who took my picture, and explained if these were be ok. She said the computer would not print if not ok. After waiting for about 2 hours in queue at Service Canada, the officer said these were not acceptable due to the yellow glare on my forehead as it did not match my skin colour. Afterwards I went to local Shoppers to get them done. On May 13, I weback to the UPS and asked for the refund. Although the other female employee served me, Ashley was there and claimed she did not speak to me May 10. They demanded the rejection letter to prove the photos were not accepted. She showed me a box filled with rejection letters. Wow, so many complaints already. I wasn't aware Service Canada would issue such letter in person. Maybe if you mail the passport application. Now do they think I would line up again at Service Canada and request such letter? After leaving without a refund. the other customer told me she had the same issue with photo with her young daughter on the side of hair with yellow glare. She said she would never go back to that store for photos. Very disappointed for poor quality of the photos. See the attached picture and photo instruction from Service Canada re glare.”

Helpful Report

Posted 2 years ago

“Keep lying to customers on their delivery dates, pathetic service”

Helpful Report

Posted 2 years ago

“Went into the Milton Park customer centre and treated with disdain and contempt by the girl behind the counter, I have used their services before and it was good and efficient, thankfully I have the option of other delivery companies. The counter rep behaviour was appalling and extremely distasteful. I had to go online to get the information and when I relayed it to her, she said, sounds about right. Imagine being the face of a company and don’t know anything and apart from that, you wasn’t even friendly??? I visited UPS on the 17/05/2022 between the hours or 12:00-13:00”

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Posted 2 years ago

“Somebody need to report UPS to the BBB or their local news. I swear the employees is taking the packages. This company has to be accountable for their bull$^#t. Seriously......!”

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Posted 2 years ago

“Horrible customer service you’ll never get a live person to address a problem”

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Posted 2 years ago

“UPS is now charging $8 just to allow me to pick up a package that I was not home when they attempted to deliver it and the package required a signature. They would not have charged if I just let them attempt to re-deliver but I work full-time and will probably not be home when they try to deliver it tomorrow (Mon.). I am picking it up at the UPS center down the street which is likely where they are keeping the package anyway. This is just a racket and should not be allowed!”

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Posted 2 years ago

“my package was supposed to be delivered last week keeps sayin delayed called today and now there saying my package has been lost never ever shippin with ups they are the worst shipment company”

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Posted 2 years ago

“Shocking service avoid at all costs, honestly hermes is a better option. Paid for next day delivery and arrives to the buyer 4 days late and to top it off they have the cheek to charge a sly 4.99 overcharge fee through packlink with no given reason or explanation. Dispute opened, will never use again.”

Helpful Report

Posted 2 years ago

“Dreadful service, we sent a parcel on 5th April to a customer in Switzerland who had an event on 25th April. The parcel was delivered on 9th May. We were not compensated for the loss of our goods as the customer naturally did not pay us. We were told on 13th April that the parcel was in Europe in fact it did not leave the UK till 5th May after the event took place. We must have spent 100 hours on this and are £95 out of pocket. UPS do not pay out for this, only if the goods are 'lost' They did lose then but unfortunately managed to find them so got out of that one, though effectively they lost the goods and lost us our reputatoin and a customer. 09/05/2022 11:48 Delivered DELIVERED ROLLE, CH 07/05/2022 2:30 On the Way Departed from Facility Arlesheim, Switzerland 06/05/2022 17:00 Arrived at Facility Meyrin, Switzerland 06/05/2022 13:15 Departed from Facility Arlesheim, Switzerland 06/05/2022 11:35 Import Scan Arlesheim, Switzerland 06/05/2022 6:48 Arrived at Facility Arlesheim, Switzerland 05/05/2022 22:30 Departed from Facility Herne-Boernig, Germany 05/05/2022 20:55 Arrived at Facility Herne-Boernig, Germany 05/05/2022 7:43 Departed from Facility Stanford Le Hope, United Kingdom 04/05/2022 11:00 Due to operating conditions, your package may be delayed. 04/05/2022 6:16 Export Scan Stanford Le Hope, United Kingdom 27/04/2022 6:56 Export Scan Stanford Le Hope, United Kingdom 23/04/2022 5:01 Export Scan Stanford Le Hope, United Kingdom 22/04/2022 12:45 Export Scan Stanford Le Hope, United Kingdom 19/04/2022 11:17 Investigation Opened We've begun an investigation to locate the parcel. Meyrin, Switzerland 13/04/2022 23:07 Export Scan Stanford Le Hope, United Kingdom 10/04/2022 16:42 Import C.O.D. (ICOD) charges have been paid or billed. 09/04/2022 6:25 Export Scan Stanford Le Hope, United Kingdom 09/04/2022 4:50 Arrived at Facility Stanford Le Hope, United Kingdom 09/04/2022 1:52 Departed from Facility Tamworth, United Kingdom 08/04/2022 12:08 Import charges are due for this parcel. Select Pay Now (where available) or pay at delivery. 08/04/2022 12:08 UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. 08/04/2022 10:40 Your parcel is on the way 08/04/2022 3:39 Due to operating conditions, your package may be delayed. 07/04/2022 2:38 Origin Scan Tamworth, United Kingdom 06/04/2022 17:36 Warehouse Scan Edinburgh, United Kingdom 06/04/2022 13:15 Collection Scan Edinburgh, United Kingdom 06/04/2022 12:04 Your parcel is currently at the UPS Access Point™ and is scheduled to be tendered to UPS. Edinburgh, United Kingdom 06/04/2022 12:04 Drop-Off Edinburgh, United Kingdom 05/04/2022 18:44 Label Created Shipper created a label, UPS has not received the package yet. United Kingdom”

Helpful Report

Posted 2 years ago

“Good Lord! UPS will not make the smallest of attempts to get your package to you. We will insist on other delivery options when we order product in the future.”

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Posted 2 years ago

“UPS store in Pennington New Jersey gets a 5 star review for their excellent customer service I received today. She was very professional and extremely helpful. 5/19/2022.”

Helpful Report

Posted 2 years ago

UPS is rated 1.2 based on 2,066 reviews