Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 615 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

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1.1

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

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“120 in a week on electric... Time to change supplier”

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Posted 3 years ago

“Absolutely shocking !! Can never get through to anyone, if you email they take no notice. Any appointments arranged via phone they change at last minute. My advice to anyone is do not bother ! An email them so you have a paper trail. Because funny enough notes go missing !!”

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Posted 3 years ago

“Godawful service, app doesn't work, guest payments rejected, top up on phone number doesn't work, complaints raised go nowhere, do not ever use this service”

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Posted 3 years ago

“The worst company ever for leaving you with no gas or electricity even when you’ve topped up more than enough! And you can’t even speak to anyone via phone”

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Posted 3 years ago

“Absolute shocking energy supplier , regret the day I was talking into switching there smart metres don’t ever top up ! I have to physically punch numbers into my main power board ,Can’t talk to anyone, contact number isn’t even the correct one on the App, I wouldn’t even rate this company 1 star it should be put out there it’s unreliable and a joke god forbid if you had a major emergency because you definitely wouldn’t be able to get in contact with these as soon As I can switch I will be off ! I actually don’t know how this company is getting away with treating customers like this !”

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Posted 3 years ago

“I am not sure how this company have managed any positive reviews, I’m baffled. This is the worst company ever. Con artists. I live alone, in a studio flat and never turn the heating on as it doesn’t work and was being charged £85-£150 p/m. Ridiculous. I never had any excessive use of electricity running but was still charged super high. They sent out an engineer when I voiced my depression but the engineer didn’t help the situation. They would promise to contact me to investigate the issue and high bill and supposed high usage but never would they would continuously lie. Very very expensive and disappointing. I have now swapped providers and I am only being charged £38 and I have not changed any habits.”

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Posted 3 years ago

“these are a joke the smart meter is robbing me i’m a single mum with 3 kids, 3 bed house and just using everyday items, on the 27th to the 3rd of nov i put 100 in my electric in one day there trying to say i used £10 no way on this earth i’ve contacted them numerous times as this has been happening for over a year and a half and they say there is no way the meter is faulty as it’s a smart meter and there accurate, ive asked for someone to come out and read the meter to be told no as the engineer as soon as he see’s the meter will refuse to do it as it a smart meter and accurate, i put in for winter warmer discount as i have a sister who has learning disability’s so i thought that having someone venerable in the house i would surely get it but noooppe it’s automatically selected so not everyone gets it, ive tried changing company 3 times only to have letters of refusal off utilita one was for owing them 50p i just dunno we’re to turn, WORST company ever”

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Posted 3 years ago

“Here i am a young mother of 3 with my youngest being only 6 months of age whilst this company withholds almost £70 of my money... moved house on the 2nd of Oct 2021 and was in credit on my meter and so far we have gone from 'sending me a cheque' to taking my bank details to do a transfer to npw saying i cant have a refund till i get access to the meter at my old property which sold a week after moving... asked to speak to a manager. Was given a 24/48hr time frame.. was never called... phoned back to see what was going on still no further forward... absolute joke of a company... avoid like the plague!!!”

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Posted 3 years ago

“Utilita STOLE my account!! Gas stopped working today (am on a pre payment meter) called my who i thought was my supplier to be told, utilita have taken my supply over almost 18 months ago!! i call utilita who tell me, not only do they have 3 accounts registered at my address but NONE of them have my name or my landladys name on it... they cannot speak o me as i am not registered!! had one agent called tracy who thought it was ok to constantly talk over me and when i finally lost my temper and asked her to listen for 5 seconds put the phone down on me and then called me back to say 'she had lost me' passed me through to the department who can definitely help, to be told, no i cant help you send your tenancy, tenancy sent 6 times and 'not recieved so cannot help me' passed me through to someone else! now i am being told you cant help me and i have no gas stole my account and then refuse to help. DO NOT go with this supplier but be careful you my actually get no choice!”

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Posted 3 years ago

“This is the worst company for the warm air discount , I am a pensioner and I am a pay as you go , I have been told the I may not get the discount until march 2022,, that's ok if on a bill and it is deducted , but it doesn't help those that are on a prepayment meter”

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Posted 3 years ago

“Customer service is shocking they never answer and you go round in circles with automated services topped up 40pound on the gas and it's not registered on the app or showing up but as come out of my bank and I can't speak to anyone absolutely shocking”

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Posted 3 years ago

“On the phone for 55 minutes got through to Yong lad said we would like to change meter he put back 40 minutes later some woman said need to change meter did not have a clue back on hold 15 minutes came back with a email for servicing no phone no for them reply might take 5 days this is a joke”

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Posted 3 years ago

“Very poor experience with this energy company. I have on going issues with their new smart meter. I spoke to a phone handler and requested to speak to a manager and was told no manager was available. I phone up a second and after waiting over an hour a phone handler said to me that the manager was busy and to call back. I was then told that I must log a complaint which I said no to and wanted a manager on the line. I could hear the phone handler speaking to someone who seemed to be a manager but that manager said that to put me on hold and log a complaint which I politely said no to. After so many tries I could to speak to someone but only this time it someone who a little higher than the call handler. Speaking to the call handler didn't do much favors and same for the person who tried to assist. It seems the managers are avoiding taking my call and this is down right poor from the side of utilita. I need these smart meters out and it has been eating away at any tops I put on.”

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Posted 3 years ago

“Topped up and payments still not registered leaving me in dark until it’s on , this is every other week now , on hold 30 minutes now , live chat doesn’t work after filling out forms and waiting 5 minutes , if your moving home u can speak to someone instantly but hold for everything else,the options calling up only basically allow u to speak to them if ur moving home it’s ridiculous this will be one of the last times”

Helpful Report

Posted 3 years ago

“AVOID AVOID THIS COMPANY AT ALL COSTS My mother was always with scottish power since 1999-2000 and would never change suppliers around 2016 utilita sales men where going door to door trying to get people to sign up to there supply with there Smart meter and apparently cheaper deals than other suppliers, my mum decline multiple times and then they left. In 2018-2019 a guy from utilita came to my mothers door told her he was there to install a new meter which he was installing a utilita meter he left her 1 utilita card to top up her meter and then left. No instructions or smart meter, my mother contacted the company for them to say they where out of stock of smart meters. My mother contacted scottish power and they said we switched to utilita in 2016 which we didn't as we declined the offer to the sales man, I her son contacted utilita to ask for the contract and signature that was required at the time when changing to utilita which we received no reply or call back. In 2020 my mother finally received her smart meter from utilita which is a hazard and not safe to use, the readings are also incorrect and always having problems or down. In 2020 without being told another guy came to our door to install utilita for our gas which he did then left a gas top-up card, I contacted utilita once again with no luck. Our gas meter became faulty so we had to contact utilita and we where told that a guy would be out sometime this month to replace the gas meter so they told our gas would be on 247 untill the maintenance guy has replaced the meter and the £10 odds we had already on the meter would be restored but after the 3 weeks it took for the guy the replace the gas meter utilita never replaced the £10 odds we already had on the meter and charged us over £100 for gas that they supplied us because of there faulty meter. THE NEW GAS METER THEY INSTALLED IS PLACED SO LOW U CANT EVEN READ THE SCREEN ON THE METER I'm currently in the battle with utilita to change back suppliers to scottish gas. Contacted my lawyer. SHOCKING.”

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Posted 3 years ago

“An absolute joke of a company . Customer service hung up when I got through . Took over my account from British Gas without my permission or had any contact prior to doing so . Felt like being scammed avoid this company at all costs”

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Posted 3 years ago

“After 4 years of fighting to have an incorrect bill on my account removed, and virtually all of the issues raised by other reviewers. Yesterday they finally advised that this debt had been removed from my old account and I would not be hearing from any further debt collectors. But this was only after a 2nd complaints to the Ombudsman Service, and copying my MP into an email of complaint (funny that they should resolve the issue after this). After reading these reviews I also contacted the Information commissioners Office (ICO) as they had incorrect information on my old account and had shared my details with the debt collection agency without my consent. Tomorrow I will be contacting Ofgem. I advise anyone who can’t get their problem resolved to contact the Ombudsman Service (you will have to prove that you raised the complaint with Utilita at least 8 weeks ago). They will need evidence of. Take a photo of emails you have sent to them and keep a screenshot of your calls to Utilita as this will evidence how long you were on the phone. The ICO is very similar. Putting complaints to these companies seem to bring resolution, so I’m encouraging anyone who has issues with Utilita to do this and hopefully the company will be investigated. Very easy to do online. You could do both in an hour if you are to the point.”

Helpful Report

Posted 3 years ago

“I sent an email in September informing Utilita that the smart meter was faulty with no response contacted them again this month as expected to enter a 60 diget number on the out side meter after topping up engineer came out 18 October (took day off work) engineer advised if it happened again Contact utilita as the meter is old and will need changing contacted them on Friday as yep same thing again even tried to enter the 60 digit number twice while on the phone with customer services. invalid 😟told engineer would attend my property the next day between 12 and 4 was really happy as I have health issues and need my heating. Low and behold no engineer turned up and on contacting them again told someone would call me back to arrange a further appointment guess what it's Tuesday haven't heard a thing meter ticking over nicely while I have credit that can not be added. So I have a smart meter which is not fit for purpose and a provider who couldn't give a toss about my quality of life which I am paying for. 🥺”

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Posted 3 years ago

“If i could give utilita no stars then i would. They absolutely rob your money. Say their going to get engineers out within a few hours but their engineers dont like to travel so they refuse to send one. Leaving little kids and babies with no heating hot water and unable to have cooked meals.”

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Posted 3 years ago

“Been waiting months for meter change. Cancelled in August and no update since. Then told I am not getting cold weather payment. Now I know why I should contact ombudsman. Disgraceful more so since you were recommended”

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Posted 3 years ago

Utilita Energy is rated 1.1 based on 615 reviews