Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give this company zero stars I would. I am not a person to complain but this company are by far am absolute joke. Please anybody who has not shopped with them do not waste your time. They have no loyalty to customers and will add charges onto your account which are impossible to remove. Stay clear!”

Helpful Report

Posted 9 years ago

“Absolutely appalling customer service!! 1 day EARLY paying so didn't show on statement, instead of just adjusting payment, now have a late fee that can't possibly be taken off my account, offered refund of 'over payment' but will take 2 weeks and will be issued in a cheque and still expect an additional payment in the mean time!!! Asked to speak to a manager, put on hold for and hour and 20 mins then cut off!! Completely incompetent staff with no idea of good customer service....avoid avoid avoid!!!”

Helpful Report

Posted 9 years ago

Helpful Report

Posted 9 years ago

“The whole company is a joke. The customer service is a disgrace. You cant trust the delivery to arrive and they will blame you if it goes missing. I received abuse and accusations because a neighbour kept a parcel for six weeks, I didn't know it had arrived. They refunded the amounts but then called me accusing me, added the funds back and made out I was some sort of criminal. I have spent £10k with them ha! Completely stupid. I closed the account.”

Helpful Report

Posted 9 years ago

“Not a lie when I say all the bad reviews are right, very disappointed.”

Helpful Report

Posted 9 years ago

“i put an order in on Sunday for 2 sets of bedding that the value had come to £64.50 i had an email confirming my order would arrive at Asda on 08/06/15 my order never arrived I called at 4pm on Tuesday 09/06/15 don't know who i spoke to as she never gave her name. She said normally i would advise you to re-order as these are sale items nut you don't have enough credit so you can't do that!!! Then she argued with me that Monday was only a scheduled delivery however Very have all over the television and website if you use collect+ and order before 9pm its free next day delivery your staff need training on this!! the adviser than passed me through to someone else never had her name again who advised me track and trace had finished for the day and someone would call me back the following day. This never happened so I then called again at 12:40 on the 10/06/15 i was then passed through to track and trace to be told "i don't know why this as happened it may be a label has come off of something wrong with the bag i really don't know" So now i am wondering why am i calling an 0844 number on my mobile and not getting anywhere. I told the guy on the phone i want to register a complaint he said someone will call me back within 4 hours yep you guessed it i never got a call. on the 11/06/15 i called at 9.05am and said i wanted to speak to a customer relations department i was put on hold then the lad come back and said they haven't started work yet someone will call me back i replied with i'm already waiting for someone to call me back i said its 9.10 why are they not in work? Then i was put through to Shanti well what can i say about her?? I don't know if she was sleeping or stoned!! not at any time did she apologise she just sat there repeating and repeating herself after i told her she clearly cant help me and i want to speak to a manager in the end i was telling her what she should be doing in her job please someone listen to the call this person is supposed to resolve a complaint not make it worse right??? in the end i put the phone down and called the 0844 number off my mobile again spoke to a really nice girl and good at her job she put me through to kyle who was very nice and sympathetic who advised me i would have a call back and he would send me a confirmation email of my complaint THIS DID NOT HAPPEN AGAIN after an hour on the phone this morning i still haven't got anywhere.”

Helpful Report

Posted 9 years ago

“Customer service at very is a joke, I ordered 3 pairs of tracksuit bottoms, had 7 phone calls, with 7 different advisors to get these delivered. The order was cancelled twice, then one of the items was sold to someone else. I was told a different story by each advisor, not a single person knew what they were talking about. I asked to be put through to a manager, they said one would call back, didn't get a call back. I've just cancelled the order now because I'm not going to spend any more time chasing tracksuit bottoms. Would highly recommend not ordering from them as you'll end up losing money from the amount of calls you'll make chasing up the items.”

Helpful Report

Posted 9 years ago

“Ordered furniture nearly 3 months ago and still waiting for it to arrive. I have received items in dribs and drabs: 2 boxes of 3 on one occasion for a wardrobe, and a chest of draws and no side tables after 6 weeks of waiting! The customer service are rude and not empathetic. They state in stock online but when the order is placed its another story - waiting months for parts to arrive. They are a joke.”

Helpful Report

Posted 9 years ago

“Very (company registered as part of Shop Direct Group and formerly known as Littlewoods Direct (headquarters in Liverpool) SALES and OFFERS are absolute CON… This is a method this company uses to get customer to buy product making them think they on for a bargain. It’s all just a con. Please DO NOT make any purchase whatsoever, trust me, if you have not experience their before I can guarantee it will happen and it not a nice experience especially the company customer service. Products are advertised as bargains only to get customer to place orders and not receive the complete product ordered. Murad product for men was advertised which was advertised to have free gifts, even stated on the receipt that I have to show proof of purchase. Product was ordered and delivered but without free gifts… Made a phone to customer services (Very customer service is the worst ever) asking why this the case.. Then I was told offer code is not included in the detail I provided when my order was place. This is absolute LIE. After I have proved that was not the case, the discount code is clearly shown on my receipt. After I have proving that is not the case, customer services representative I spoke to changed their story to be that the free gift is finished.. WHAT A CON…….I was so angry and disappointed. I should have known as similar issue has happened to me before with this same so called company called Very. Then, I bought a Lenovo Laptop costing about £400, again that has an offer of a discount amount of the cost refund to you buy the product, I ordered the laptop, get it delivered but Very refused to refund me discounted amount as advertised, yet another CON….. After endless and series of phones and a huge cost on my side and taking almost a years, I got discount amount refunded back to me from this useless so call company called Very.”

Helpful Report

Posted 9 years ago

“Ordered an item for my daughter on the basis that next day delivery was advertised. I was trying to pay from Australia where I live. The payment was accepted, showed on my credit card statement, and the order to her in the UK placed. She then found an email saying they could not process the order. She contacted them, told all was fine, then again message saying could not be processed. I contacted Very, initially helpful chat person, but the second person would not talk to me as the order was in her name not mine. They would not release the order to her as it was paid for in my name. Numerous attempts to email and talk to people, but just blocked all the time with the same arguments. VERY POOR CUSTOMER SERVICE. DO NOT BOTHER USING THIS COMPANY”

Helpful Report

Posted 9 years ago

“Awful! Waited in all day for 2 bedside tables which did not turn up, when I called, the adviser was useless. One of them arrived 2 days later which was left on my door step. 2 weeks later and I am still waiting on the other one and not one person at very can give me any answers! I will not be ordering again”

Helpful Report

Posted 9 years ago

“Awful. I ordered a set of dining chairs and a table. The table was correct but the chairs were the wrong colour. As I had already opened the table I was told that I could not return the item. The chairs remain boxed and all I wanted to do was exchange them. Very.co.uk have appalling customer service, their call centres are noisy with one person complaining that I had to speak louder as her colleagues were messing around in the background. I got passed between departments, some of whom could see the stupidity of the position and said it was fine to exchange just the chairs. Still no, I have to accept what I was sent. Utterly appalling.”

Helpful Report

Posted 9 years ago

“Having been a customer of very for quite some time I placed an order for a wardrobe and chest of drawers on buy now pay later to the value of £552.99. After loggin in a few days later, I found that the prices had dropped and the order value would be £445.39. On calling to have the price adjusted, I was told that i would have to cancel the order and replace. When I tried to reorder as instructed, a message showed that my order had been declined. When I called to speak to very, a lady called Denise informed me that because I had only cancelled my order to get the lower price, that I was now not allowed buy now pay later. When I then asked to speak to a manager, Denise passed on a message to me that they could not do anything and that the manager would not speak to me. When I asked for his name, she would only tell me that it was Ryan. She would not give me surnames when I requested them. Overall, the worst customer service I have ever experienced from a company. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 9 years ago

“Great shop”

Helpful Report

Posted 9 years ago

“Worst company ever! A month ago I placed an order on-line, few hours later it had been reduced so I contacted them to cancel my order. I was told there would be too much paperwork involved cancelling it but if I kept the order they would refund me the price difference. Despite numerous phone calls, emails and on-line chats chasing my refund, I still have not received it. Last week I sent another email in a final attempt to get my refund and was yet again promised it by a certain date - needless to say, the deadline has passed and still no refund! I doubt I ever will get it and have realised they never had any intention of refunding me the difference. This was the first time I used them and it is my last. Very awful, Very bad, Very frustrating!”

Helpful Report

Posted 9 years ago

“Absolute disgusting service. My delivery should have came yesterday but was delayed until today. I tracked the delivery for the second day and it wasn't until 4.05pm that they decided to ring the delivery company and request my packages be sent BACK TO Them because they changed their mind about my account balance on this time. They did not inform me of this at all,it was the courier that advised me. I rang them and they were so rude I swear they must get training in how to be obnoxious.”

Helpful Report

Posted 9 years ago

“Worst customer service I have ever had, ordered 2 bedroom packages one was out of stock was informed this would be delivered when back in stock....fair enough that's fine, first bedroom package delivered no problems, I then receive a text a week later to ring and arrange delivery for second package as back in stock, ring and get the rudest member of staff telling me to pay another delivery charge or I don't receive my delivery, pointed out I had already paid delivery and was asked "do you want it or not?" Needless to say emailed very.co.uk demanding my delivery charge back and about the rudeness they apologised for the rude staff member but never even mentioned the refund, terrible company avoid if you can!”

Helpful Report

Posted 9 years ago

“i barely know where to begin. Avoid VERY.CO.UK A friend recommended them but oh how wrong she was. Customer service team tell you want you want to hear but no follow up. They promise a collection but do not turn up. They promise to call back but they do not call. All I want is for someone to call me and take back their goods and return my money. HELP!!!!!! Oh did I mention that this has been going on since December 2014. So Mr Stuart Johnson CEO of VERY.CO.UK prove me wrong and contact me. Help me to resolve the collection of table and chairs. Refund the £34 I paid for packaging, the numerous phone calls made to your organisation, the time I have wasted staying at home awaiting collection and the general distress caused by your organisation all need to be compensated.”

Helpful Report

Posted 9 years ago

“Basically arranged a delivery slot for which I paid extra for. The delivery was never made, the delivery company they use claimed to have put a card through the door, which they did not. Spoke to Customer Services (for what good it did) they promised that they would call me back to arrange a delivery time convenient to myself. This never happened (didn't really expect it to) and delivery has been attempted 2 times since without prior arrangement and I have been at work now they expect me to do a 70 mile round trip to collect the goods. I don't think so! Appalling communication from Very, basically calling me a liar! There are other catalog companies out there. Stay away from Very unless you like to me messed about and accused of lying!”

Helpful Report

Posted 9 years ago

“Very high APR and not a great service. Packing is the main issue for me, as 2 of the apple products I have bought through Very have suffered from damaged corners during transport. If you are buying a gift or thinking of selling your product later, DO NOT BUY through Very.”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,686 reviews