Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,011 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over the last two months I have been unable to watch TV for more than 3-seconds as it continually freezes than shuts down. I have logged this and been told a multitude of different things: it is my fault, the router is broken, there is nothing wrong, we will call you back, we will send a new router, we will call at an agreed time. Almost two months later the issue is worse, no router has been sent. I have been called during working hours and again 20-minutes later, still not at the agreed time. I have had my calls disconnected every single time.I have had every email ignored and now I have just received a message to say they are closing my case as there is no problem. They happily take payment for services that are not fit for purpose and do nothing to put it right except expend a vast amount of time dodging customer enquiries and feedback. This Company is the worst I have ever dealt with, EVER. You are better burning your money than taking a contract with Vodaphone.”

Helpful Report

Posted 5 years ago

“I got along with Vodafone OK for nearly 10 years but every now and then I would notice their direct debit get bigger on my bank statement - they don't tell you when your contract expires and apply 'standard' (read rip-off) charges. Normally I would phone up and shout at them and things would go back to normal. Not this time. Several hours of being kept on hold and going around in circles with arrogant half-wits in Egyptian call centres was too much for me. I got a new, cheaper, contract with Tesco. Even then Vodafone made it very difficult for me to transport my number until I drove 10 miles to a shop. Absolutely shambolic organisation: I can't believe anyone is coordinating it.”

Helpful Report

Posted 5 years ago

“Shocking customer service been around the houses for 2 days just to get the info to send my phone back via dpd provider. Spoke to 6 different advisers, told different things each time. Not only that, if I hadnt gone in to query a bill I would not have known I had been overcharged for a new contract by more than £10, which was not agreed at the time of the courtesy call. Plus I was charged an extra £25 without my knowledge for an apparent upgrade which i was told wasnt actually an upgrade! Still not received info to send phone back (within 14 days) now told I can go into the store and they will return the item for me, and if any issues they can call customer services as a note has been put on their system. Refund is being sorted, supposedly! Dont feel confident that this isnt the end of the matter. hmm frustrating to say the least when it is costing me money and my time for something that is soooooooooooooooooo simple. Feel like they are just saying whatever to keep me quiet. Didnt work as I said if this is sorted i would make a complaint etc. Anyway watch this space.”

Helpful Report

Posted 5 years ago

“Absolutely shocking customer service. I have spoken to 6 different advisers in the last 24-36 hours all in relation to them sending me the information for the dpd provider to return my phone. I was told: 1. I would get this via email yesterday (17th) didnt receive it, 2. rang 8am today (18th) told i would absolutely get it today, information hasnt materialised again. After being put through to 4 different advisers today (18th) each time having to explain over and over the reason for the call, frustrating to say the least)) I was told an email had been sent and that a pack had been sent out in the post with info to return the item. I mean how difficult is it to send an email and put something in the post? Not that difficult. Why would I waste time and money calling if I had received the appropriate information. Just to add I was sold an item at an agreed price, but as there had been an issue with that device and went into a store, I then found out that the price for the new device was more than had been agreed. Disappointing to be honest as I have been with Vodafone for a long time now, hence the reason for changing provider who have been absolutely great this far, no issues at all and even helped me set up the phone in store and sorted out another issue. I have just been told that I can now return the item by going into my local store and they will send it back for me and if there is an issue to call Customer Services. humm we shall see what materialises.”

Helpful Report

Posted 5 years ago

“Absolutely shocking . Over an hour on hold ! . Left plus net because of price but they always answered in minutes! Vodafone are useless every time to try to contact them”

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Posted 5 years ago

“What is this service when it comes to take money from you they are really fast but when it comes to solve your problem it’s impossible to talk them i have a 57 minutes of hold just to talk to support team”

Helpful Report

Posted 5 years ago

“Absolutely disgusting company. Hundred years behind the times. Staff in shop very helpful. Customer service on the phone and online, incompetent and unable to solve problems. Vodafone company is a con and thieving Organisation. Don’t ever trust them with your money.”

Helpful Report

Posted 5 years ago

“absolutely disgusting company to deal with. no one in the yeovil store, online customer services team or customer services complaints team (when phoning 03333040191) was even willing to help. never ever will i be a vodafone customer and i advise anyone and everyone reading this to stay well clear and simply go with three instead”

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Posted 5 years ago

“Your sim card doesn't work? And vodafone store is nearby? They will solve the issue, but only if you have British Passport or Driving Licence with you... If not? You need to give a call to customer service... Wait a minute, but your sim card doesnt work... Find another phone... Time wasters..”

Helpful Report

Posted 5 years ago

“I was told a new sim card would be sent out in 2 days. Its been a week and a half and still no sim card. Apparently Royal Mail declined it because it was a small piece of metal, so i now have to wait another 4 days to be sent out another sim card that could yet again be declined off Royal Mail. What a joke! I can't wait for my contact to be up in June! On top of that, I get a text message what seems like everyday off Vodafone which is very irritating.”

Helpful Report

Posted 5 years ago

“Vodafone is a nightmare to deal with! DO NOT USE THIS COMPANY! Unorganised, incompetent, lack of empathy those are the only words to describe this company. I was eligible for an upgrade, called vodafone was talked into getting the iphone 11. Called up 5 mins later to cancel, this took 5 days to get sorted! 17 calls later and 6 promises to be called back I was finally able to order the iphone 11 pro. Was told on the phone that with a nearly new phone the only thing that would be missing was the headphones due to hygienic reasons, which I agreed to. Phone came with a nasty hair on it (hoping that it was a hair from someone's head) fingerprints everywhere, no original box and not protected in the box. I could hear the phone moving around even before opening the box. Not even a charger delivered with the phone! Called up to try and return the phone was told that I have to take time off work (shop closes before I finish work) to go to the vodafone shop where I could then return the phone. Asked for a new phone was quoted 30 pounds more than last night!!! I am so done with vodafone. Honestly the worst company I have ever dealt with and customer service should be renamed to stress service!”

Helpful Report

Posted 5 years ago

“Worst customer service I have experienced in 20 years. I sincerely hope that Vodafone go out of business as I'm clearly not the only person affected by the horrendous customer service and have also be blatantly lied to to coerce me into upgrading with them. Told 3 times that after my upgrade, my account was in credit, then told via text message that I owed them money. I have been cut off 4 times in 3 weeks after assurances that the issue would be resolved, once they even blocked me calling their freephone number. Imagine if I had been a vulnerable female with not access to another phone or another way to call them! Keep away, absolutely disgusted with this joke of a company.”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Great place to get phones always save me money have used for many years”

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Posted 5 years ago

“I was with sky mobile for two years they didn’t offer me an upgrade , however vodaphone was happy to assist , customer services most wishes are granted”

Helpful Report

Posted 5 years ago

“Ended contract and paid requisite amount. Subsequently hounded by 5 different debt collection agencies requesting monies that were not owed, I received a default on my credit record as a consequence, oddly I am no longer being hounded but have received no apology and no correction to my credit record. Vodafone are a disgrace!!!”

Helpful Report

Posted 5 years ago

“Simply the worst. I went to their store in liverpool one last week to buy a monthly paid number, data sim and portable wifi device, the sales person said all I need is an active UK bank account. I came back in a week with my credit and debit cards, and the sales person there told me 99% it is not possible to have what I have asked for, because I have recently opened my bank account, and I have to have my account open for at least a year. He did not even bother to do the checks on his system !!! They never mentioned this on the first time, so I had to come to them twice for nothing . What a waste of time!!! Anyways I got what I want from EE, which has a better coverage anyway.”

Helpful Report

Posted 5 years ago

“I had to cancel my contract with vodaphoe because they spell my name wrong in the original order, customer service staff Hannah refused to talk to me over the phone because my name was not same as in their record, she said I had to go to Vodafone shop with my passport to prove my self despite Vodaphone setup direct debit in my bank account. When I am the Vodaphone shop the staff told me that they can not cancel contract in shop and I had to call customer service. I made calls to customer service whilst I was in shop. Two weeks later I was shocked at Vodaphone still taken money from my bank account. Worst company I have ever experienced.”

Helpful Report

Posted 5 years ago

“If I could leave a review with 0 stars I would, I took a contract out with vodafone in August 2015 after around a month my internet stopped working on my contract although I was paying for internet, I was in store many different times and got many different sim cards, this didn't resolve the issue, I was told to be without a phone for nearly 2 weeks or cancel my contract with no further bills & I got my upfront cost refunded to me, to this day it is still showing on my credit file as outstanding although I have been in contact a good 15 times and being told my balance would be removed, I was told for 2 weeks I would get a good will credit and I could get this refunded into my bank, I waited 2 weeks of people telling me over and over again they will get it fast tracked it will be in my bank in 3-5 days, this is including discussing this with a manager, I was then transferred to a manager on a different occasion who then told me he couldn't refund me any money as they are unable to refund a goodwill credit. He stated he would fill out an ADR form and I would get a call from customer relations within 24-48 hours, This was 8 days ago today and I still have NO CALL! I have contacted them twice within this time period and advised to wait a further 24 hours and again still waiting, I will be taking this matter up with CICAS as its absolutely appalling as a business.”

Helpful Report

Posted 5 years ago

“I Purchased 2 Apple iPhone's on contract on black Friday as a Christmas gift for my Grandchildren. Unfortunately Vodafone activated the Sim card immediately upon delivery without the cards even being put into the phones. Therefore the contract was started and unused, for nearly a month wasting money. I contacted customer support who refused to help saying that it was "Company Policy" In short if you want to buy a phone as a gift then DONT BUY VODAFONE. Even the Customer Service agent agreed that you shouldn't buy from Vodafone in this case.”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,011 reviews