Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

“Unaccountable Thieves!!! You cant talk to a representative about your concerns. I travel a bit & have been overcharged every time I go to Europe. I get a message about the 'free' roaming zones but still get ripped off. I have left my phone off when I've been away & still have over charged. They've ripped me off enough now. Time to go. Have had problems getting away from them as they want to keep charging. Are going to go out of my way to expose Vodafone now!!!!”

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Posted 5 years ago

“Worst service ever experienced with vodaphone customer care and their service.”

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Posted 5 years ago

“Currently on hold to your excuse of a customer service team. Overseas call centres with rude staff! who has so far given the wrong information several times, complained about my confusion because he has given, complained about the amount of time he has had to spend on the phone to me and now just told me he is putting me on hold because he is going round in circles. You can add this call that I am still sat on hold with to my existing SARs request which he has confirmed you have received. It should make for a piece of interesting evidence in my defence claim. If this is how you treat your business customers I suggest you have some serious retraining. Looking forward to receiving copies of my calls showing your abysmal customer service”

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Posted 5 years ago

“Phone contract ran out in May but its now September they are still charging me the same cost even though my phone is paid off. Went into store to sort out and was told its my responsibility to cancel it. Tried to there and then and what a surprise their system was 'down'. They told me to try and online so i did and couldn't do it. I went to live chat and spoke to a man who said he couldn't help me but he would get someone to ring me but hey its over a week later and still no reply. i also have broadband with them on the promise that it would be a certain performance but guess what its a lot lower. going in this weekend to cancel everything. Bye Bye Vodafone”

Helpful Report

Posted 5 years ago

“Have been trying to renew my vodafone broadband since the 12th August 2019, have made several phone calls lasting in excess of three hours including being placed on hold or being passed on to someone else. Cannot believe it is so difficult, don't vodafone want the business??”

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Posted 5 years ago

“This company is a joke a can't believe they still exist. Never use them for home or office broadband”

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Posted 5 years ago

“Terrible only joined them other day rang twice now been on hold for 56mins before someone answerd the phone and when they did answer the phone didnt have the time for me trying to explain my problem and all i got was let me speak 😡 looking for different provider now cant be dealing with arrogant prople not what i singed up for!!!!!”

Helpful Report

Posted 5 years ago

“Terrible service and i’ve hated every month of my 18 months with them so far. Cannot wait for my contract to end so I can get shot of them. Where do I start... Vodafone charges me nearly every single month for something they shouldn’t. Each time I spend at least 45 minutes on live chats trying to get money back that was stolen from me. I went away to Miami turned off my data and used the hotels wifi. Yet Vodafone still found a way of charging me £15. Another time I ran out of data and they automatically starting charging me for using data out of my allowance. I didn’t ask for this service to be added to my account in the first place. After spending ages on a live chat I was told that this function was switched off and that I should not be charged, only for it to happen again. And there’s soooo many more similar occurrences... I WANT OUT AND NEVER AGAIN!!!! O2 I’m sorry I ever left you but rest assured I’m coming back soon.”

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Posted 5 years ago

“I spoke to two women over the phone from customer service called Maria and Jenny. They were both so lovely, understanding and helpful. They also offered me a great deal which i did not expect. Thank you guys! Keep up the good work”

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Posted 5 years ago

“I wish I could leave a negative star review. Absolutely appalling company to deal with. The service level is none existent. We had a family member who became long term seriously ill in hospital to the point of not being able to communicate so we contacted Vodaphone with all the evidence of this and requested to cancel the monthly phone subscription as they obviously were not able to use it. We were prepared to pay early cancellation fees, send the phone back, anything at all to make it a smooth transaction as we didn't need hassle at this very difficult family time. Vodaphone constantly refused to deal with us as they had to speak to the registered customer only. We explained (with evidence) that this was not physically possible due to illness but they said they could do nothing and would keep just taking the monthly payment. We sent letters from the hospital, a copy of a power of attorney, everything and still they would not cancel the agreement or even let us pay it off as they wanted to speak to the account holder (who is in a coma). They promised us calls back that never happened, they didn't keep records of the conversations and requests we made, they gave us totally incorrect information each time we spoke. Absolutely no understanding for our difficult position. Eventually after literally months and months of this (with the payment being taken all the time for a phone that is not being used) they eventually agreed to cancel the contract when we threatened legal action. We paid early cancellation fees etc and did everything correctly. We thought this was finally the end of it until we received a threatening letter from them saying the monthly payments weren't being met as the direct debit had been cancelled and they were going to take legal action. When we phoned they said there was no record of the account ever being closed even though we have all of the payment receipts, records of the time and date and staff member who did it etc. They are genuinely the worst company I have ever had the misfortune of dealing with. Avoid them like the plague if you can. Appalling.”

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Posted 5 years ago

“Was on pay as you go to try it. Then tried to move to pay monthly with 6 gig data. Put in new sim it only had 3 gig. So cancelled contract. They then said it was 6 gig. then said to get 5 gig it would another £3. gave up after that spent 4 hours on customer service at various times being transferred around different advisers. In the end. Did not get contract will try a different net work.”

Helpful Report

Posted 5 years ago

“I have been with Vodafone for years but they could not match or better a deal from Mobiles.co.uk but still using the Vodafone network so I switched & wanted to keep my numbers. This was ok on a Phone & Sim upgrade although only after I visited my nearest store in Inverness (a 100 mile round trip for me) The online team were diabolical & only wanted to sell me a different & more expensive contract. My other phone was changing from a SIM only to SIM only still with Vodafone but the Online team is a Retensions team & said they could only cancel my current account which took 30 days after which I could ask for a code to get my number back. Diabolical but after 3 hours and escalating up the chain the manager 'thinks' he has sorted it by 'Trying his luck' . The moral is, if you are changing within Vodafone, go into a store & if you are a business take a printed letterhead & forms of ID!”

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Posted 5 years ago

“They have been so helpful and I have a great discount”

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Posted 5 years ago

“As said in a text to you (but not sure if will get to you) I have been a very loyal customer of you. The coverage is very good but I still wonder (especially after recommding your company to several other people) after also a promise of a call back from one of your advisors, I'm still paying a (in my opinion) far too much to stay with you”

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Posted 5 years ago

“Avoid Vodafone. They will steal money from your account and when you call they know they had taken the money but refuse to help. You have to avoid this company by any means necessary.”

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Posted 5 years ago

“Vodafone are an awefull broadband provider. My internet service was knocked out by a storm, and i fought their customer support hard to get them to send and engineer, they continually promised to but never did, after 3 weeks of no service i changed providers. 2 days before my new service was about to start they sent an engineer who found out the problem was a storm damaged router, they said Vodafone would send a new one but i said not to bother because in 2 day i would be receiving internet from a new provider. Now Vodafone has the audacity to say i owe them £170 for leaving when its their fault and they are refusing to waive the bill because of their terrible service, how can i be expected to pay £170 for being mistreated this way? Avoid Vodafone.”

Helpful Report

Posted 5 years ago

“this has to be the worst company i have ever dealt with. i have been a customer since they launched the trial of gigafast and was/is 1 of the first ever trialists. there was a few problems to strat with but now problems most months being cut off for no reason or system goes down or over billing. and now the fibre to my home is down again so far i am comming to the 3rd day on no internet at all. i was told they done a system update a week ago and any that loses connection WILL NOT GET IT BACK as there not sure how to repair this yet so no eta on it working again. (i have picture and phone call proof of this) when you do call them you have to wait atleast 45 mins for some1 to answer (usually the wrong person then on hold again) but im waiting upto 2 hrs at a time. my lights are run by alexa so cant turn them ones on at all. i have a 1000 meg line up and a 1000 meg line download and now running off my phones hotspot signal lmao. vodafone run as a 3rd rate company and i would like to say i aim to go to the press with this very shortly as enough is enough. also city fibre who supply there fibre to the home have been spoken to and they assured me and vodafone everything is ok there end and vodafone have also said it is all vodafones fault. please avoid this company at all costs. i will also be going to the local council as they are part venture in this with city fibre and vodafone.”

Helpful Report

Posted 5 years ago

“this has to be the worst company i have ever dealt with. i have been a customer since they launched the trial of gigafast and was/is 1 of the first ever trialists. there was a few problems to strat with but now problems most months being cut off for no reason or system goes down or over billing. and now the fibre to my home is down again so far i am comming to the 3rd day on no internet at all. i was told they done a system update a week ago and any that loses connection WILL NOT GET IT BACK as there not sure how to repair this yet so no eta on it working again. (i have picture and phone call proof of this) when you do call them you have to wait atleast 45 mins for some1 to answer (usually the wrong person then on hold again) but im waiting upto 2 hrs at a time. my lights are run by alexa so cant turn them ones on at all. i have a 1000 meg line up and a 1000 meg line download and now running off my phones hotspot signal lmao. vodafone run as a 3rd rate company and i would like to say i aim to go to the press with this very shortly as enough is enough. also city fibre who supply there fibre to the home have been spoken to and they assured me and vodafone everything is ok there end and vodafone have also said it is all vodafones fault. please avoid this company at all costs. i will also be going to the local council as they are part venture in this with city fibre and vodafone.”

Helpful Report

Posted 5 years ago

“I received a sales call in the week from vodafone asking whether I wanted to add the landline and broadband to my mobile package. When the salesman was going through my mobile account with me, we realised that I had been charged £20 per month from March for a bolt on for Broadband that I had requested as a once off- and yet Vodafone had continued to charge me £20 for the bolt on as an additional monthly charge. He told me that to get the money refunded since I had not requested an ongoing bolt on, then I should ring customer services. Which I did today- Well after being on the phone with a representative for over 35 minutes all she managed to do was cancel the bolt an and offer me a compensation of £30 in credit- despite the fact that I had been charged almost £100 for a bolt on, that I had not requested. She tried to insinuate that it was actually my fault that it had been ongoing because I should have checked my bill! I have been with vodafone for over 20 years and to receive this kind of unhelpful and unapologetic treatment from them is entirely unacceptable. I have now cancelled my broadband and my landline and as soon as the contract for my mobile expires, I will cancel and take my business elsewhere. I cannot believe that they have not seen fit to reimburse me in full when the error was theirs and they can clearly see from my usage that the bolt on was only purchased at a time that my landline/ home broadband was not working, and waiting for BT to repair it which was in fact less than one month. The fact that they continued to charge me £20 per month after that and will now not refund me is disgusting and entirely unacceptable and reeks of daylight robbery!”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with the service. MISLEADING INFORMATION & VERY POOR SERVICE Have spoken to various people, filed several complaints, tweeted, not sure what more to do. Stay away from Vodafone , unhelpful after over 6 years with them I cannot wait to swap to another supplier....Stay away people. Trust me”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vodafone Reviews