Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,003 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Vodafone 1 star review on 27th December 2022

Kevin-Anthony O'Neill

Vodafone 1 star review on 21st October 2022

Vadym Shcherbakov

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most shocking customer service ever received. Ongoing issue where i have constantly had to explain myself due to no notes on the system or wrong notes on the system. Took 45 mins to actually register a complaint due to language barrier. Lost days work due to issue as had to go to branch. can i be reimbursed ? ‘No, we can only credit your account’. If patient enough to wait on the line you will get through to someone in Egypt or India. They dont understand you and constantly speak over and antagonise you. Will not extend my contract which unfortunately has 20 months still to run.”

Helpful Report

Posted 5 years ago

“If you want to close an account with them, be prepared to be on hold for at LEAST TWO hours and they will still CONSTANTLY put you on hold while trying to close your account. I've managed to close my mobile account fine, but the people handling the NBN department couldn't be worse! Firstly, their English speaking is incomprehensible and they are inefficient in handling and understanding how to deal with issues. And at the end the guy (Amid), hung up on me even after I ask to be transferred to customer survey. That aside, I try to call again and when it reached their department, I was put on hold for 30 mins and they hung up on me. Consider yourself WARNED! WORST customer service EVER! They just want your MONEY!!”

Helpful Report

Posted 5 years ago

“The experience I have just had with Vodafone is so unbelievably bad and I don't have time to write about the whole thing but I will never buy from them again. In short: Bought a 30 day unlimited SIM Arrived unactivated Tried to call but couldn't get through Used the online chat Connected to someone in an Egyptian call centre Said give it 24 hours, did that / no fix Back on live chat, give it two hours / did that no fix Back on live chat - give it another 24 hours, trust us he said / 24 hours later no fix. Called to cancel, after many hours on chat they agreed to cancel. Though that was the end until a bill for £32 arrived. Called back, explained I had been told it was cancelled, he said no it was still live. Shocking as I had been lied to. He said yes but you need to pay on advance, I said no because I haven't been able to use the SIM as it's never worked. His answer was, ok I'll cancel it, is it the number you are calling from now? Lol couldn't believe it, I said no how can it be the SIM doesn't work, never has. He said ok I will cancel, I said good because I have cancelled the direct debit so.you want get the money even if you try. I said as I have been lied to how do I know that what you are saying is true? He said I'll send you a text confirmation. I got the text and the spelling was terrible and he signed it "regards" with no name. This is where I am at now, and I'm not convinced it's cancelled and I'm expecting them to chase me for money at some point. It took nearly 5 days to fix this and that's if its fixed. I asked what has happened to Vodafone as it used to be great, from what he said it sounds like they have outsourced their customer service to some cheap labour call center in Egypt where they have had little training and nobody knows what they are doing. They can't deviate from a script they have been given and have no.power outside of the script. If they find themselves.in a situation outside of the script they will tell you anything to get you off of their case. Well Vodafone if you are reading this..... I have three other Vodafone contracts in my home and none of these will be renewed when the time comes. We have a family business with 27 employees all running mobiles on Vodafone, guess what, all those will be ended too when the time comes. This situation and stress you have caused me has cost you 30 contracts at an estimated value of £1,500 per month. Sort yourselves out, whoever is running your business is driving it down the gutter.”

Helpful Report

Posted 5 years ago

“I have been a customer for over 20 years, the customer service I received today (5/11/19) was dreadful.”

Helpful Report

Posted 5 years ago

“Please consider other providers before this one, for a communication company, communicating with them is best described as a joke, but a very unfunny one. If i could have given zero stars i could. I spent three hours of my life trying to deal with these people last night, an hour and a half on hold then by instant chat. Initially i wanted to see what they could offer me by way of changing my broadband and phone deal as i am no longer in contract (but still a customer) as i have seen a great deal by Nowtv. and to see if they could match it, but by the time i got a reply on instant chat, my message to them was to terminate my account. After three agents and many many times asking them to terminate my account, them asking me to verify my identity for the account too i was told that they were unable to but have somehow made it possible for me to contact Vodafone by calling them on the anniversary of my bill the next being 25th November. I was unhappy that i would have to call as been on hold unsuccessfully for such a time and the prospect of being again made me want to throw up! i asked them why after such a long time they had not told me the chat team could not do this and after me being repeatedly asking to cancel and proving my identity. The agent said she had told me first thing, this is a lie and i asked her to stop lying, to be told to to look through the transcript, which proved she lied!!!! I then asked for an email so i could make a complaint for her to refer me to the vodaphone website, rather than an email addy. remember this is a comms company??? then she put me onto her manager who may have well been a brick wall. dealing with this company has been an utter shambles and they are a worldwide communication company who cannot communicate. Who do not have an email address to communicate your grievance to and tell you that the complaint you want to make is an internal matter (its not due to the fact you are external to the company) and the best i can hope for is a call anywhere from 2 to three days time., maybe. Best i can describe these in my own words are disingenuous, poorly trained devious people. please, please consider other companies as your communication providers, even if you have to put some string in between to plastic cups it would be better than these clowns, in my own opinion.”

Helpful Report

Posted 5 years ago

“I advise everyone to keep away from… I advise everyone to keep away from Vodafone, at the beginning they all nice to you and give you offers until they get you To signed a contract or any thing you accept, after That your A forgotten Costmer, so my situation with Vodafone, I referred 4 members of my family to Vodafone to get contracts from them, and they all got contract as i prised Vodafone, wich I deeply regret, and one contract for my self , I keep having problems with my bills they keep charging Me extra I had to call them all The time to resolve them , at the End they charged me £30 extra from June 2019 until know is not being resolved I’ve Called them over 50 times but still no one is willing to resolve,Very rude no respect, I’ve never experienced a costumer service like this before, this is my reward for referring 4 people to Vodafone,they just don’t care and listen to you, And they report me to credit report,shame on Vodafone and Vodafone costumer service!!!”

Helpful Report

Posted 5 years ago

“Not only are their tariffs extremely expensive, Vodafone also over charge me all the time. I've set up a spending cap to £0 in order not to get ripped off any longer and what did they do? They've charged me £13 for having upgraded my contract (from Sim Only to a bundle) and I was never made aware of the existence of the charge. Then I applied for a discount because of the company I work for and they charged me another £10 as a "one-off" fee. Keep well away.”

Helpful Report

Posted 5 years ago

“The worst service ever... Very good at advertising the plans etc, after you are connected with then that it... what a pain They spend millions in photos advert, looks good on TV/internet but doesn't look like they train their staff to care about clients”

Helpful Report

Posted 5 years ago

“Signal is rubbish”

Helpful Report

Posted 5 years ago

“I signed up for broadband due to promises of fast speeds for a good price. I am in an area that supports fast download speed etc and live in a small 2 bed house. Literally the internet doesn’t stop dropping out when watching any TV that requires internet access. We regularly have 2bars whereas our neighbours Sky WiFi has 6. Needless to say I’ve spent time speaking with Vodafone but still no better connection has been achieved so I’ve switched to BT after nearly 4 months. I was able to get out of my contact as they wanted to raise the price by £2.50. As if! Sorry Vodafone won’t be back and will warn as many people not to bother as possible!”

Helpful Report

Posted 5 years ago

“unbelievable. The call center is a joke, 2 and a half hours and they don't know how to take off the call forwarding from my account. This company is not serious and doesn't care about its customer”

Helpful Report

Posted 5 years ago

“I have been using vodafone for about 4 or so months and all I can say is awful isn't the word! I have rang them numerous times to discuss my dreadful phone signal. They told me to do certain settings on my phone to see if that's the problem, and gave me 20 pounds off my next bill. I have received nothing that they offered to me and my signal didn't get any better. When i ring anyone or if they ring me all of a sudden the phone will cut off for no reason or it will constantly break up during the phone call. I have asked to speak to a manager but no luck so far! I am not paying x amount per month for a rubbish signal (might as well get myself a house phone if this carries on..) I wouldnt recommend this network to my enemies let alone a friend. They spend so much money on their advertisement to bring new customers in, but they can't upgrade their signals boosters? Vodafone UKs number 1 network???? Nope it's not you can tell by the amount of people giving them an overall rating of 1.5 stars out of 8755 people”

Helpful Report

Posted 5 years ago

“Avoid I had problem with network and called customer service I had to wait 34 minutes and then they didn’t wanted to help me”

Helpful Report

Posted 5 years ago

“I'm with Vadfoun one year but the… I'm with Vadfoun one year but the internet too slow the download its 1.2 its low he give Me headache i lost to many job because the single i can hear costumers but know i see vadfoun same Three the be not good because i cancel from three because was-it the single rubbish for call and internet I’m really absent for vadfoun”

Helpful Report

Posted 5 years ago

“I have been with Vodafone years, but their customer service has drastically deteriorated! After many issues, they agreed to reduce my bill by £40, then took the full amount and, while they agree that they owe me it, they will only credit it on my next bill, not refund me! Meaning I have to wait for a month to effectively get my money back. The 'Team Manager' was rude and laughed down the phone saying he found it funny. Every phone call takes at least 30 minutes as they insist on making small talk rather than resolving the issue. Stay away from them! I will be moving to another provider ASAP”

Helpful Report

Posted 5 years ago

“Vodafone is a disgrace had my contract for 5+years, had a IPhone 7 for one and an half years it was cracked, I dropped it down toilet 😲 asked for early upgrade it was due in may, was told I had to pay £189 which is fair enough but told my upgrade!! Was to a 6s and my bill was going to be £10 a month more 😲 fair to say I won’t be renewing my contract. Total rip offs. Just to add I have 7 phones on my contract as well.”

Helpful Report

Posted 5 years ago

“1 Star is still too high in terms of rating. I had the worst experience in terms of dealing with TV/BB/LL services so far in my life. /i signed up with Vodafone in Ireland, received the equipment, then the tech was supposed to come out, but when I called Vodafone they said that there is no tech scheduled. Then on the same day while being at work a tech called me saying that he's outside of my house waiting for me. I added my gf on my acc so she can re-schedule the tech. but she gave them a call, the employee said there is no authorisation on the acc and she can't talk to my gf about my acc. Later on I called them and another employee said that the note is there and my gf is able to deal with such simple matters on my behalf. Finally when the tech came out, he informed that I will not be able to receive any services from Vodafone as there is no appropriate cable connection from the street to my house. I called cust support to close my acc as I was aware of the 14d cooling off period (once you start using their services) explained the matter and the employee told me that the acc will be closed and all I need to do is to return the equipment to a local shop. I had to ask the employee for any confirmation of the equipment returned (ridiculous). Then 2 weeks later I found out that they charged me for their "services" and my account is still open. I'm currently dealing with them to close my account, credit my money back and erase my personal data from their database. DO NOT RECOMMEND THIS COMPANY. STAY AWAY FROM THEM!!!!!”

Helpful Report

Posted 5 years ago

“If I could give you Zero stars, I would have. Where do I begin!! Miss sold a new contract, told that there would be items within that were as good as or "better" than my previous plan. (I was fortunate enough to realise before the 14 day cooling off period so was able to cancel) I have recently switched banks and Vodafone did not take the money from the new account, then sent me a "late payment" text (which will now my on my previously perfect credit file. When you call to discuss anything, it is very "Hit" or "Miss" that you will get a service advisor that is actually helpful. Sometimes when calling them, they appear to disconnect you! I have had nothing but trouble with the Vodafone, yet all I have been is a loyal customer of many years (20 to be exact) I think that any other telecommunications company would do a better job than they have provided to me. I have really had enough of them!”

Helpful Report

Posted 5 years ago

“DO NOT USE VODAFONE IF YOU VALUE YOUR MONEY, YOUR TIME OR YOUR PATIENCE – BY FAR THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE I’m going to walk through my experience of Vodafone to date. - Dec/Jan several weeks before I moved into a new central London property, I booked and paid for installation of a Vodafone Broadband service – receiving a confirmation email etc. I took a day annual leave to be home for installation day, installation did not happen. - I phoned, and spent approx. 3hrs+ on several phone calls that evening to various people at Vodafone – from extremely rude and unhelpful agents who advised me that ‘all I can do is put another order through’ for installation in several weeks with no explanation and no ability to expedite my installation given that it was Vodafone at fault for not installing as expected, without even as much as a notification call. - Eventually I managed to speak to a manager – who on the face of it was able to help. The manager agreed that as a gesture of goodwill, they would: o Rebook my installation as urgently as possible o In the meantime, provide me with mobile WIFI with all the necessary GB and passes to tide me over until another installation was booked entirely free of charge – that I should simply go to the Brixton store to pick up my free of charge modem, use it during the period of having no broadband, and then I could ‘do what I want with the device’ afterwards as this was a goodwill gesture given the circumstances. - When I went to the Brixton store to collect the free of charge mobile WIFI broadband, the sales advisor told me that no, I would need to pay £35 for the device and ‘call customer service for a refund’ – he then proceeded to spend 1hr on the phone with somebody (no explanation given) while he processed the device and charged me for something that should have been free of charge. - I then called customer service once again, to make sure that I would be given a refund for the device that was supposed to be an interim measure because of the failure to install my broadband as expected. They assured me I would be credited. - My broadband was eventually installed and I stopped using the mobile WIFI device provided. - Many months later I am reviewing my bills bank account, only to find I have been billed approx. £100 per month for the mobile broadband service that I never signed up to and was purely provided as an interim measure and all covered by customer service as goodwill. This I feel is an absolute joke, and I am yet again calling customer service for yet more lengthy phonecalls. - October - I call to complain and am assured that yes this is a mistake, all notes on the account verify that the device and the service was a goodwill gesture and should not be billed the £600 that has been taken from my account without my permission. I would be refunded for the full amount within 10 days, as well as credited as a goodwill gesture to cover 3 months of my service given the terrible experience I have had to date. I specifically ask the agent for assurance that I will not need to phone again, and that she guarantees the billing will be corrected and I would receive a full refund and credits as promised – I was assured this would all happen and I would not need to call again. - Around 3 weeks pass of checking my bank account frequently for sign of the refund of £600 of my money which has been unlawfully taken for something that was a goodwill gesture for an already terrible experience. The refund never comes, I gear myself up for more hours on the phone to Vodafone. - I call customer service again to complain about where my refund is, and spend 1.5hrs on the phone to an extremely rude agent who tells me that I have to send the device back (which I no longer have and was told I could ‘do what I want with it’ as it’s written off as a good will gesture) in order to have my money refunded. The agent disagrees that it was offered as a goodwill gesture which I try to explain, and states there are apparently notes on my account saying I called in to arrange a return of the device – which I never did, I have never discussed returning the device with anyone or had any contact about this – presumably there is full call recording to verify this. I tell him that the note he is referring to is a lie, as I have never discussed returning the device as this was promised as goodwill. He aggressively repeats that I am ‘calling him a liar’ over and over, and refuses to speak reasonably or listen to my complaint. I ask to speak to his manager, he refuses, puts me on hold for the majority of the phone call and is extremely rude. - Eventually I am put through to the Broadband team – I explain my complaint start to finish and by this point I simply want my money back that has been unlawfully taken and I want to leave Vodafone altogether as the service is beyond despicable. I ask to speak to a manager and am assured of a call back, this was on Sunday evening (13th) and it is now Thursday 17th and I have had no call back, no voicemails, no emails or other contact from anyone at Vodafone. Currently Vodafone have: - Failed to install as promised. - Wasted many hours of my time on phone calls, largely on hold, and with extremely rude members of the contact centre team. - Unlawfully holding £600 of my money, charging me for a goodwill gesture which was only provided because of the extremely poor experience from Vodafone in the first place. - Failing to deal with the problem. My next step is to take this to the financial ombudsman as I cannot get anywhere with employees of the company, and I am beyond exasperated. I never ever want to have any Vodafone products in my lifetime, and I will certainly be sharing my experience to warn others as at every stage, every promise is broken and I am met with incompetence, aggression and rudeness from the team who are supposed to help its customers – and even more so when Vodafone are consistently making errors amounting to several hundred pounds. One way or another, I want to leave the company and terminate all services – and ensure I am refunded what I am owed. Vodafone are a total disgrace.”

Helpful Report

Posted 5 years ago

“Worst company I have ever dealt with. Awful customer service, ridiculously difficult to contact and get anything resolved, different answer every time you speak to someone. Avoid like the plague.”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,003 reviews