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Argos Reviews

2.7 Rating 4,004 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 4,004 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 7th March 2025
Mark King
Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 3rd January 2024
Anonymous
105
Anonymous
Anonymous  // 01/01/2019
Argos customer service is shockingly bad you can't speak to anyone you have to go on live chat. They just cut you off or pretend to be transferring you. I have spent hours on live chat. I bought a washing machine in April. I paid to have it installed the man who installed it left a leaking pipe under the sink. Argos refuse to take any responsibility. Just terrible service.
Helpful Report
Posted 4 years ago
I'm having exactly same problem as previous people. Try to phone and told that they cant help and please use live chat. But can't connect to live chat! Is this some sort of argos ploy to avoid talking to people or because they cant cope with all queries. I was calm before i rang but blood is boiling now. I just want refund! Are they hoping we all give up !!! I cant even choose below that I tried phoning and live chat.
Helpful Report
Posted 4 years ago
I bout a £103.99 MAxi climber July 2019, it broke after 2 months rang Argos they changed it the next day. March 2020the same break happened on the replacement MAxi climber, stores and phone lines now closed due to COVID went to Argos pick up point in Argos told Argos would stand to date when stores opened again. Went to Argos Kilner way today, told to call number 03456004408, number told me to go on live chat, waited 25 minutes on live chat for someone called Oceana. Explained in chat, she said I was out of year warranty, tried to explain I'm not, Oceana sent same message out of warranty. Oceana did not read what I'd put properly and went on to add a sarcastic smiley face and waste my time being facetious. No further forward. Apparently my only option now is to write an official complaint which I will do. Don't buy a maxi climber they break very easily and the you can't get them replaced, ending up with a big piece of equipment gathering dust.
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Posted 4 years ago
Avoid collecting anything from Argos at all costs. Dreadful experience, beyond appalling customer service. Nobody takes any responsibility for your item, the customer has to do all the chasing and if it is lost you have to spend hours on the phone....
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Posted 4 years ago
Bought a laptop on the Argos website to help with home schooling. Realised once it had arrived I didn't need it. Whilst I opened the box to inspect it, it was never switched on. Tried to return it post-lockdown and Argos are saying I can't because the security seal is broken (i.e. I opened the box...). Thought I had the right to inspect (and return) goods sold online (distance selling), but apparently not with Argos...
Helpful Report
Posted 4 years ago
Beyond appalling. Phone help line always ends with prerecorded message "we're sorry, we're unable to help... use live chat". But live chat never connects, the number of minutes to wait never changes then emails with a blank 'transcript' of the conversation you never had. Also, the phone line always begins with "we're really busy at the moment..." - but of course they can't be busy at any time because the help line is not accepting calls. On another occasion, unrelated to the help line, an order was accepted, a delivery date given, a confirmation text sent and credit card debited, then a few days later the order was cancelled by Argos - no notification, nothing.
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Posted 4 years ago
Argos lost my order - an expensive TV. Getting through to their customer services was awful and took ages. They kept cutting me off the chat. They wouldn't accept my evidence about what had happened - insinuating that I was trying to pull a fast one. I always had to contact them - they even said that they were unable to contact me via email (?!). Basically, the customer has to do all the running when they mess up - spending hours on a customer service chat facility that is simply not fit for purpose. Terrible experience. Never again.
Helpful Report
Posted 4 years ago
Washing machine arrived on Friday, nice guys and no problem connecting machine. Checked machine on rinse/spin cycle and no problem. Turned machine off and left door open to air. Saturday morning floor flooded. Checked machine again and all OK. Did wash on Sunday and again drum started to fill with water when cycle was finished and machine switched off. Couldn't get through to after sales at w/e so went on chat line. After a very long wait got a 'helper' and was told she couldn't deal with me as my partner had ordered it and would need to speak to her as per Data Protection. I told her she was unavailable at this time and we were chatting online so how could she speak to her and it was a fault I wanted to report on 2 day old machine. She said she could not deal with problem. Three hours later, contacted chat line as my partner was now available and got a very nice lady and I explained about previous call. No problem to her, replacement machine would be sent out but as it would take 3 weeks she gave me engineer's phone number for it to be repaired meantime. I have given one star due to very uncooperative first so called helper. Five stars to the second lady. Ps I explained my partner was NHS hospital worker and needed machine to wash her uniform, especially in the climate she is working in. Still no help from first lady helper. Absolutely shocking and Argos should be ashamed of themselves.
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Posted 4 years ago
I ordered a fridge and paid for it, received confirmation message and awaited the delivery. I didn't receive the item and I called the customer care team and they advised me to go for live chat. I waited for about 2 hours to get someone online and got a reply that the delivery man called to the given number and no one answered. I haven't received any calls and I awaited the delivery since morning. Their customer service is disgusting. Im still awaiting my money to credit to my account.
Helpful Report
Posted 4 years ago
I’ve never written a bad review in my life.. I order a tv a week ago through the Argos app went to check out and the payment wouldn’t accept and I cancelled it and tried again and the same thing happened.. but both payments were pending in my bank account which was deducted from my account.. I went to my local Argos ( Camborne Cornwall) and ask for the customer service number and a member of staff told me that they can’t even get through to customer service and believed they had be blocked. I got the number and tried even option and got cut off each time. Whilst waiting for this number from staff several customers came to the store will the same issue. After seven days on got the money credited back to my account. This is not acceptable service.. I understand there is a high demand for online shopping but when you take our money but we are not receiving the goods.. we should be able to contact someone to resolve these issues.. this is causing stress to people in a time that’s difficult enough.. take responsibility for this poor service and sort it or don’t continue this to advertise your goods..
Helpful Report
Posted 4 years ago
Argos are liars and they do anything they can to scam people out of refunds, including making false police reports to get people out of the store if they ask too many questions. It happened to me. Bought a phone in lockdown, it was delivered faulty, their website said take it back for a refund but when I got there I was refused. They told me to get it repaired myself and they would take no further responsibility for it. Absolutely shockingly rude staff and managers. After been a customer for 10 years I’m never going back again, this has truly been the worst experience I have ever had with a store.
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Posted 4 years ago
Appalling service!! Just cancelled my delivery at the last minute despite receiving an email to confirm my expected delivery 2 days ago. Tried to contact them via the helpline but have been told I have to go on live chat 20mins into live chat and still no answer. Never shopping with them again!!!
Helpful Report
Posted 4 years ago
Argos Gypsy lane Luton Lu2 area in Luton Retail Park. Never ever buy fromArgos as I bought vaccume cleaner and it was faulty so I asked for replacement and Argos store manager said we will contact to company and Type no did contact after 2 months. then again after 3 months and then Argos told me you don’t need to contact us and When we will get reply back we will contact to you, it’s been 2 years and when I called back and asked them with the receipt and then they said we don’t have any record and why did you done after 2 years. What a lier Argos Manager and staffS are.
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Posted 4 years ago
USED bicycle sold as NEW! Don't trust them. Complained to customer service, they told me to travel 3 miles to a store to get a replacement. NO remorse or responsibility, not acceptable! Order 6384154701.
Argos 1 star review on 8th July 2020
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Posted 4 years ago
It's understandable that things need to change due to COVID but Argos easily has the worst customer service setup on the market right now! The 'live chat' takes hours to get through (if it ever does), the people on the other end have cut me off multiple times and the one time I did get on and discuss the issue, the person did not send the chat on to my email. Then trying to phone to discuss it with someone you get taken down a tunnel of options to only then be hung up on and saying that nothing can be done. Pathetic.
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Posted 4 years ago
Have been trying to get a VAT receipt (which the advisor said they would send but have still not received). I have tried to contact them and cannot - the live chat did just kept spinning and received a message to say that I must have been cut off so tried again live chat connected at 10.33 and it said that I would be dealt with within 28 minutes. It is now 11.25 and I have still not been dealt with. - Service is absolutely appaling.
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Posted 4 years ago
Ordered an exercise bike 24th March 2020 was told it was on the way - have had no delivery and cannot contact them in any way.
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Posted 4 years ago
I recently purchased a new washing machine from argos but only three weeksin it has stopped working, I have spent the last hour trying to speak to someone about this, it's not good customers service at all, I cannot get to speak to anyone about this.
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Posted 4 years ago
Ordered a bed waited all day even though told by text and email it would be with me between 10 and 12 now have tried by email live chat and phone for 2 days to contact anyone but FAILED
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Posted 4 years ago
You took £400 from my bank for a item that was in stock to then cancel it even though I had paid for same day delivery
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Posted 4 years ago
Argos is rated 2.7 based on 4,004 reviews