Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 424 Reviews

4 %

of reviewers recommend Balsam Hill

Company Reviews

Questions

Metrics

1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Balsam Hill made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Balsam Hill 4 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Balsam hill trees are beautiful when they work. When they don’t, you’re screwed because their costumer service will IGNORE you. We’re over a year into our disputing battle and nothing has been resolved. Super frustrating - would definitely NOT recommend purchasing a product from them.”

Helpful Report

Posted 2 years ago

“Poor quality and customer service. The agents lie to you to stick you with a defective tree.”

Helpful Report

Posted 2 years ago

“TRASH - GARBAGE - I just threw out my 3 year old Balsam Hill Christmas Tree. Customer Service terrible. Suggested we change every light bulb? Our tree was a few months out of warranty and they offered us NOTHING? Never Again”

Helpful Report

Posted 2 years ago

“I purchased a tree from Balsam Hill in 2015. The tree branches do not spread like they advertise. After the first year the needles and branch tips started to fall off. I stored the tree in a cool dry basement with nothing stacked on it. The past two years the branches that are wire attached started to break off. After this year a total of 8 upper branches are broke off. I have a different tree from that is not Balsam Hill and it is over 11 years old and it has no broken branches and its not shedding plastic needles. I had to zip tie the branches to the center post for the tree to look halfway decent. Needless to say, after spending over $400 and thinking I was getting a quality tree from Balsam Hill, I am very disappointed on the longevity of this tree. The customer service basically said the tree is out of warranty too bad. So much for Balsam Hill taking pride in a quality product that can't even last more than 4 years! Will never buy or recommend Balsam Hill!”

Helpful Report

Posted 2 years ago

“Changed my order for a larger tree. Paid $1816 for new tree, returned old tree to FedEx driver that dropped off the new tree using balsam hills prepaid shipping label. Lost by FedEx. No refund as “tree hasn’t arrived in our warehouse” since balsam hill is the shipper I cannot raise a fraud claim with FedEx and from my conversions with BH they are not. So I am out $1232…terrible to treat customers like that.”

Helpful Report

Posted 2 years ago

“I am having the same issue of lights not working as many others. I purchased a pre-strung 9’ tree in 2015. Cost was approximately $1000. A couple of years ago multiple strands of lights stopped working. Balsam Hill sent me replacement lights. I re-strung the lights (a very tedious and time consuming job). Three more strands went out again (in 2021). By the looks of all of the bulbs on a strand, the wiring must be faulty and is shorting out. Very poor value for the price paid, very limited warranty period, and no customer service in the way of repairs. I would not recommend.”

Helpful Report

Posted 2 years ago

“Used four times and my tree looks worse then my 10 year old WalMart tree. I do not recommend this or any tree from Balsam Hill.”

Helpful Report

Posted 2 years ago

“We have purchased a 9ft tree and a battery powered wreath. The tree is beautiful and we enjoyed it for 4 years. However, on December 29, 2021 the tree suddenly started burning really bright in the top section for a few minutes and then two rows of lights went out. We attempted to replace bulbs, fuses, etc. to no avail. When I called customer service, I was hastily informed that the tree was out of warranty. I was also told I could not purchase just the top section of the tree. I would have to purchase a new tree or live with the one I have now. Honestly, I am afraid to use it after the episode. I fear it may burn my house down! Horrible customer service! I could have purchased a tree for half the price that would have lasted this well. I don't recommend.”

Helpful Report

Posted 2 years ago

“I wish I would have read these reviews before I spent my money on this expensive tree and kept my old Hobby Lobby tree. This tree smells like a musty old basement, right from the get go. Customer service is horrendous, they said no warranty, I had the tree a little over a month and this smell hasn't gone away. Also, agents obvously are not from the United States.”

Helpful Report

Posted 2 years ago

“It would be a zero if I could. Terrible customer service. Warranty is a joke. Two trees in 3 years. Weeks ago reached 3 year on ORIGINAL purchase. One year old tree out in two sections. CAN ONLY OFFER $50 towards new purchase. Stay away!”

Helpful Report

Posted 2 years ago

“I bought an artificial tree with fitted lights a year ago. Very happy with the tree until the lights failed after a year and balsam hill said it would take 9 months to receive a transformer that should resolve the issue! Very disappointed that I had to separate lights for this expensive item that didn’t last several weeks of being used AND the resolution will occur in 9 months time. Obviously a company that cares for profits and not customers”

Helpful Report

Posted 2 years ago

“Terrible customer service. Expensive tree and they didn't honor warranty. DO NOT BUY FROM THEM, definitely not worth the price”

Helpful Report

Posted 2 years ago

“This is the most awful company I’ve ever dealt with! I ordered battery operated wreaths and garland… $1,200.00 worth. They sent me the plug in type. I called them numerous times regarding this matter and they weren’t willing to give any money back- not even a credit. They are DISGUSTING!!!!!!!!! DO NOT BUY FROM THEM!!!”

Helpful Report

Posted 2 years ago

“We have 4 artificial Christmas trees and the Balsam Hill tree has not seen the outside of the box in 2 years. The three trees that we display are each >25 years old when we paid $25-$35 each for them in an after Christmas sale. They work fine. The Balsam Hill tree is junk. A source of frustration as lights don't work so I don't bother with it anymore.”

Helpful Report

Posted 2 years ago

“Bought a number of garlands and wreaths and one $179 garland stopped working after less than 60 days. You refused to replace since it was 30 days past. I will never buy your products again. Buyer beware”

Helpful Report

Posted 2 years ago

“I’ve had a Balsam hill tree for 3 months and the lights are burning out strand by strand I’m cheap tree lasts must longer”

Helpful Report

Posted 2 years ago

“After wrestling with real trees for many years I was seduced by the promotions to consider buying a Balsam Hills tree. Unusually for me I actually read many reviews. Thank you all for warning me against these products. I will keep using the real trees..”

Helpful Report

Posted 2 years ago

“I ordered my Christmas tree on December 12, it was supposed to have been here by December 20. It arrived on the 21st of December, in two boxes which is what we had anticipated. Unfortunately both boxes were filled with the same parts of the tree which make it impossible to put together. They will send the right box but now it might make it here by the 24, if we are lucky. They offered absolutely no compensation for their mistake. "There is literally nothing I can do for you," said the customer service representative.”

Helpful Report

Posted 2 years ago

“I have spent thousands of dollars with this company & they have officially lost me as a customer & will let others know. A store credit would have been nice, but the girl Jeanne was terrible to work with.”

Helpful Report

Posted 2 years ago

“Basically they will try to steal from you. Delivered a box with the product missing. Opened on birthday but they claim it is outside their "premium warranty"!”

Helpful Report

Posted 2 years ago

Balsam Hill is rated 1.3 based on 424 reviews