Farfetch Reviews

1.5 Rating 278 Reviews

13 %

of reviewers recommend Farfetch

1.5

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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How long does Farfetch take to deliver?

(1 week ago)

Farfetch normally delivers over 7 Days.

(1 week ago)

50.00%

Industry Average

“ Farfetch's delivery policy with FedEX needs alternatives. ”

- N. Garrison

“ It was my partner's birthday and the gift date would be past 14 days of delivery. ”

- Anonymous

“ DHL Didn't follow my delivery instructions and left the package at the door instead and sent me a blurry picture as proof of delivery. ”

- Quincy