Farfetch Reviews

1.5 Rating 305 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How long does Farfetch take to deliver?

Helpful Report

(1 month ago)

Farfetch normally delivers over 7 Days.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ Consequently, I finalized my purchase on December 17th, with a promised delivery date of December 27th, a 10-day delivery window that seemed reasonable for European shipping. ”

- Ali

“ Farfetch's delivery policy with FedEX needs alternatives. ”

- N. Garrison

“ It was my partner's birthday and the gift date would be past 14 days of delivery. ”

- Anonymous

Farfetch Reviews

Delivery - Average