Farfetch Reviews

1.5 Rating 278 Reviews

13 %

of reviewers recommend Farfetch

1.5

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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Does Farfetch deliver on time?

(1 week ago)

Greater than 48% of reviewers feedback is Farfetch normally delivers on time.

(1 week ago)

50.00%

Industry Average

“ On the day of the pickup came the delivery man who picked up the parcel for return. ”

- Crystal