Farfetch Reviews

1.5 Rating 305 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How is Farfetch returns process?

Helpful Report

(1 month ago)

Greater than 92% of reviewers feedback is Farfetch returns process could be better.

Helpful Report

(1 month ago)

0.00%

Industry Average

“ Deceitful company that will not allow returns and claim final sale although final sale was not included anywhere on or before purchase of item. ”

- Kw

“ I read these reviews too late. I purchased a Balmain gents t-shirt.It arrived in a jiffy bag.Not what you expect when paying £200. I returned the item as I felt it looked fake. Filled in all the appropriate returns details. A month later the package was " returned to sender" it had been refused at customs . Cheated Never Shop with Farfetch Frauds. ”

- Julia Jones

“ This appears to be a fraudulent company, not only to the basic returns or cancellation policy mislead the customer but they indicate forms that need to be filled with no link to download the forms whatsover. ”

- Ted

Farfetch Reviews

Returns - Difficult