Farfetch Reviews

1.5 Rating 278 Reviews

13 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How is Farfetch returns process?

Helpful Report

(1 week ago)

Greater than 90% of reviewers feedback is Farfetch returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ I read these reviews too late. I purchased a Balmain gents t-shirt.It arrived in a jiffy bag.Not what you expect when paying £200. I returned the item as I felt it looked fake. Filled in all the appropriate returns details. A month later the package was " returned to sender" it had been refused at customs . Cheated Never Shop with Farfetch Frauds. ”

- Julia Jones

“ This appears to be a fraudulent company, not only to the basic returns or cancellation policy mislead the customer but they indicate forms that need to be filled with no link to download the forms whatsover. ”

- Ted

“ PLEASE BEWARE OF THIS SITE!! I ordered 3 items from Farfetch and had issues with each one of them. The items purchased were supposed to be brand new since I paid full price. They came to me in used condition. scratch marks on all 3 bags! Customer service is terrible. They don’t support their customers. Returns are painful and difficult. Never purchasing from them again!! ”

- Anonymous

Farfetch Reviews

Returns - Difficult