Farfetch Reviews

1.5 Rating 305 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Farfetch deliver?

Helpful Report

(1 month ago)

Farfetch delivers items by Courier.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ 00, contacted customer service and they said they have proof of delivery with my name misspelled. ”

- melissa

“ The order process was easy and delivery quick. ”

- Anonymous

“ Given the circumstances, they should have at least offered a partial refund for this terrible experience, or give me back my free delivery option since I had to return the item. ”

- Anonymous

Farfetch Reviews

Delivery - Average