Farfetch Reviews

1.5 Rating 305 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Farfetch deliver? How long does Farfetch take to deliver? Does Farfetch deliver on time? How is accuracy and good condition of items delivered by Farfetch?

Returns

How is Farfetch returns process?

Customer Service

How can I contact Farfetch? How quickly does Farfetch resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Farfetch.

Visit Website

How do I contact Farfetch?

Helpful Report

(1 month ago)

You can contact Farfetch by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

78.43%

Industry Average

“ I don't know why there are so many negative reviews! I have made more than 5 orders from Farfetch ever since 2018, I've never had a problem. Customer service is excellent. It's one of the best luxurious shopping websites out there and I used it the most. They partnered with boutiques around the world and all their stuff is legit. Please take negative reviews with a grain of salt! ”

- Anonymous

“ Really good, professional service. Fast Delivery. Perfect packing. ”

- Eduard Rylskov

“ Good service, fast delivery, perfect discounts! 5+ ”

- Edward

Farfetch Reviews

Customer Service - Good