Farfetch Reviews

1.5 Rating 305 Reviews

12 %

of reviewers recommend Farfetch

1.5

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How quickly does Farfetch resolve customer queries?

(1 month ago)

Greater than 58% of reviewers feedback is Farfetch takes over a week to resolve customer queries.

(1 month ago)

78.43%

Industry Average

“ Top service all round and extremely well packaged 5 stars Farfetch thank you ! ”

- Peter

“ This is the best website to buy the best brands around. Always a great service. Never any hassle. ”

- Anonymous

“ Great service, very quick shipping ”

- Christopher Pearson