Farfetch Reviews

1.5 Rating 278 Reviews

13 %

of reviewers recommend Farfetch

1.5

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How quickly does Farfetch resolve customer queries?

(1 week ago)

Greater than 56% of reviewers feedback is Farfetch takes over a week to resolve customer queries.

(1 week ago)

82.86%

Industry Average

“ This is the best website to buy the best brands around. Always a great service. Never any hassle. ”

- Anonymous

“ Great service, very quick shipping ”

- Christopher Pearson