MADE.COM Reviews

Name: MADE.COM
Rating: 1.38

1.4 Rating 634 Reviews

8 %

of reviewers recommend MADE.COM

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Metrics

1.4

Based on 634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MADE.COM 1 star review on 25th October 2022

Edward Stock

MADE.COM 1 star review on 14th October 2022

Lhamo Bos

MADE.COM 1 star review on 22nd August 2022

Anonymous

MADE.COM 1 star review on 15th August 2022

Anonymous

Anonymous // 01/01/2019

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“Bought a light fitting and a light bulb. They light bulb arrived, the light fitting never arrived. I contacted customer support through chat - they only way to contact them - but each time I get another answer: the light fitting is on its way, the currier had lost your parcel, the light fitting has not arrive in the warehouse yet... Each customer support personnel promises to check and get back to me, but nobody got back to me. and they won't refund because according to the currier tracking the parcel is on its way... for 4 weeks! madness!”

Helpful Report

Posted 3 years ago

“Just awful. Ordered a bed and should have been dispatched within 3 working days. 3 weeks later I was told it was stuck in the warehouse as someone forgot to add it to the shipping list. When it finally arrived it had no instructions at all so had to contact the customer service and they eventually emailed the correct ones. It took 4 hours instead of 45 mins to build and at the very end it turned out the parts were missing!! I contacted made and their advise was they will re deliver the entire thing since 2 drawers panels were missing and out of stock, we will open the box, take the kissing parts out and return everything else.. who in this day and age recommends something like that??? Absolutely terrible customer service, kept on getting cut of on the chat as their phones are not longer working. The entire experience has been extremely painful. We have ordered several items from made.com but never again! Just bad.”

Helpful Report

Posted 3 years ago

“SCAM I ordered 2 Halloween decorations totaling just under $ 50. Both were decorations to go in the yard. I never received either item. They did send me two cheap 18 inch skeletons. My emails that I've sent them have received zero response. DO NOT ORDER FROM THEM. SCAM”

Helpful Report

Posted 3 years ago

“We ordered a tv stand and a chest of drawers early July, it was to be delivered on 18th August. It is now 3rd November and they are still not here. All we were offered was a £15 voucher as compensation. Would never buy from here again.”

Helpful Report

Posted 3 years ago

“poor customer service. received the email that it said the parcel has been dispatched for 2-3 times but never arrived. I had a live chat with them but all they did , just apologised and kept lying but never say when the item will be delivered. Can't believe that it takes more than 4-5 months + to receive a small item ( a pendant light) Totally wasting my time and now still waiting for it!!!! Avoid !!!! Do not buy anything from them”

Helpful Report

Posted 3 years ago

“Ordered 2 x Novak teal and grey sideboards on 5th January 3021with 4-6 week lead time. Order number 103638091 various delays on delivery which we accepted, then they offered the same sideboards in the summer sale with 3-4 weeks delivery at £100 cheaper. After 3 contacts through live chat (another experience entirely) they eventually refunded the additional money but said don’t cancel the original order as that still had an August delivery. Next day delivery put back to September then again to November 18th. Then a surprise email on 8th October saying dispatched to courier, who would be in touch shortly. Waited a week or so, contacted Courier who were still waiting for delivery from Made.Com. Then I got a review request asking how the furniture was? Contacted Courier again still waiting on Made. Live chat again and Made said the courier had lost them and they would send a refund. I queried with the courier and they said they have only received one but not the second one, they couldn’t deliver until they have both. I sourced a second one from eBay so emailed Made.com to please change the order from two sideboards to one and deliver the one the courier had in hand. Made.com cancelled the complete order and refunded all the money. I immediately contacted 3 different people through email and live chat, nobody could do anything as the item is now out of stock and no longer available (it’s still at the couriers). I have asked this to be escalated to somebody who can do something about it as I now have one sideboard from eBay but nothing to match from Made.Com and after 3 hours nothing. I will never buy from these again and I recommend that nobody does (unless someone from Made.Com who may be reading this can actually fix this). At the moment they have wasted 11 months of my time, held my money for 11 months, have now completely thrown my sitting room design and colour scheme and left me with one odd sideboard that I purchased from a dealer who got the display one from Made.coms Bradford showroom. Please don’t waste your time, money or energy buy from somewhere else.”

Helpful Report

Posted 3 years ago

“Recieved a part that was faulty and had thrown away the packaging. Was told to go to the supermarket and get stuff to send it back. This was for a mirror i expressed my concern at not being able to package it right and they said if its come back more damaged its my fault. So I refused to return it and asked for a refund after nearly 2 hours on the chat I got £30 back for a mirror that was over £120 and is absolutely worthless to them because it is damaged. The whole process dragged on that much that i gave up and took the offer but I'm not happy at all. Will never use made.com ever again.”

Helpful Report

Posted 3 years ago

“Delay for more than 4 months”

Helpful Report

Posted 3 years ago

“After huge delays, when they finally came they left my £2600 6 seater sofa in pieces all over the room. Never using again, absolute cheapskates refusing to put it together. Am disabled, have to hire someone to assemble it now and meanwhile can't use my living room.”

Helpful Report

Posted 3 years ago

“We got the worst customer service experience ever, by far. Lots of stress and anxiety and for what? If only we knew before placing the order. - After long enough awaiting time for them to deliver anything (and I mean literally anything, even a small lamp or a small carpet), every order gets delayed at least 4-5 times. You never know when your order is being delayed OR when it will come in fact. - We were waiting for a couch for almost 3 months and then it got delayed again with almost one month. At that point we were thinking to maybe cancel the order. So I asked in the chat what is the process for the cancellation. They took the liberty to CANCEL the order and send the refund without confirming it!! This is unacceptable!! They sent their sincere apologies for their mistake and for missunderstanding and wished me a good day. What an awful experience! We will never buy anything from Made again, it gives you nothing but stress and stomach pain, and that after you pay quite some money for these products.”

Helpful Report

Posted 3 years ago

“If you consider buying from Made.com, please read this before. In many years, this is possibly the worst company from which we bought anything online. In early July 2021, we made the great mistake of ordering lots of furniture for our new house, with a completion date end of September. There was a dispatch in 3-5 weeks, which worked more than fine for us. We also got guaranteed from Made staff that if something was ready before, the delivery company could have waited, and worst-case scenario Made was able to send things back straight away. Well, this wasn't the case: a chest of drawers and shoe storage are stuck with the delivery company since August, it's almost November now. The bedside tables we ordered have now an updated dispatch date of 11th of February 2022! We never had the chance to speak to someone on the phone, or a senior manager, all this time. In all of this, the worst has been the completely embarrassing costumer support: it is impossible to speak to someone on the phone, everyone says something different (via chat!) and problems are always getting worse. A simple thing like just changing the colour and sending to us anything available in their UK stock is a fantasy for them. They have also been lying most of the time, which I believe is unacceptable. For example, the chest of drawers and shoe storage was easily traceable first, then there was no way to tell the delivery company to send them to us (because it was impossible to track them), then when I started mentioning that our lawyers were on the case magically they were in contact with BJS, located the furniture and most likely able to send back. After a month of waiting, today I asked for updates: they asked me again for my order number from the beginning, completely ignoring the BJS situation and giving me late dispatch dates for everything we are still waiting for. In the meantime, we have slept for weeks on the floor, all our stuff is still in boxes...and they play with customers. The funniest thing is that if you go today on their website, Elona bedside tables have a "dispatch in 3-4 weeks" if you order today, the 21st of November...or they are lying to new customers, or we from July purchases have some kind of guilt that we need to atone. Overall, it's a disgraceful way of doing business and tricking customers, we do hope that our story will be useful to some reading this post!”

Helpful Report

Posted 3 years ago

“I bought the Penn Multi-Drawer Bedside Table in Oak. I already have the Penn Dressing Table which I am delighted with and have ordered the Tall Multi Chest of Drawers too. I love this design. Simple, elegant and I am delighted with my new Bedside Table. Delivery was spot on too. I would like to upload a photo but there is no way to do this.”

Helpful Report

Posted 3 years ago

“We ordered 2 sets of plates from Made.com which were delivered promptly. After a few month of usage some of them were chipped on the sides so we requested to have replacements for them. They actually sent us 2 new sets where we could swap out the chipped plates with new ones, the rest we had to send back to Made.com using their shipping labels. After a few weeks more of them were chipped as well so we requested a full refund. They have sent us shipping labels for the return and refunded us the full amount. All in all, great customer service, thanks a lot Made.com!”

Helpful Report

Posted 3 years ago

“PLEASE AVOID THIS COMPANY I ordered a sofa, an ottoman and a chair bed from Made.com. I was prepared for the long wait times and so that did not bother me. However, I spoke with them before ordering as I was concerned about the quality of the products. I was told not to worry and that they offered hassle-free returns if I was not satisfied. I received my ottoman first. It was a velvet fabric with very deep marks on it. I have several pieces of velvet furniture in my house and I know marks resolve over time but these were very deep and they were all over the top of the ottoman. This was clearly a damaged product. However, when I made contact with Made.com they said they would not offer me a hassle-free return because they disagreed that the product was faulty. They told me to just brush the ottoman, even though I told them I had done so and the marks were very deep and would not come off with brushing. It was in a horrendous shape. I paid £199 for it, which to me is a lot of money. They initially said they would charge me £120 for the return, although their website says that for a product in this price range they charge £20 for return. I argued about it with them and they ended up saying they would return £159 for the product, so £40 in return cost. I am so appalled by this as it's clearly a faulty product. I cancelled the remaining items I had ordered and I was told I would get a return for them. I am lucky I paid with a credit card so I can take it up with the credit card company still. I am yet to receive any money back from them but I will give it another week - I'll edit this review with an update on how it goes. I would like to add photos to this review but cannot figure out how.”

Helpful Report

Posted 3 years ago

“Website looks very nice, but what you get is damaged, cheap looking and VERY badly made. Our order was postponed by 7 weeks, which I can’t really criticise because of the current supply chain issues, but… communication was very poor. We kept being told that it was delayed. Once it finally arrived, I couldn’t believe my eyes. It was so badly damaged! We were offered 10% discount for something that was in pieces. Of course we refused the offer and ordered collection. 60 working days after that we were still waiting for a refund. We ended up with out credit card claim to get the money back!”

Helpful Report

Posted 3 years ago

“With MADE.Com all good as far as you don't have a problem. It's when you have a problem that it's a NIGHTMARE. I ordered a bed, paid almost 500£, which took 3 weeks to be delivered (all good - I was aware of the delivery time). When I unpacked the boxes, the bed arrived with the wrong pieces - they sent me two bedframes instead of other pieces needed to assemble it. I reached out to the customer care team which checked if they could send the missing pieces, but they had no pieces left in the warehouse, which is ridiculous. So they offered me 4 options: 1) Receive a new bed in 18 weeks (!) 2) Keep the pieces and receive a partial refund of 90£ (!!) 3) Keep the pieces and receive a voucher of 90£ (!!!) 4) Being refunded and send the items back, which I have to re-package as I have received them. I am SPEECHLESS. I had planned to receive the bed on a specific day, getting rid of the old one, so I am now sleeping on the ground, and these are the options that I get offered!! Options 2 and 3 are EMBARASSING!! Why on earth I should receive money back for 1/5 of what I paid to keep random pieces of a bed I can't use!? And to dispose of the pieces on my own?? And if I go for option one, what do I do? Do I sleep on the floor for 6 MONTHS?? It's RIDICULOUS. No attention to the client whatsoever, no problem solving specific to each case - just a pre-formatted solving process which is UTTERLY POINTLESS in my case. And they praise themselves to work with high standards!! If you buy from them, just hope not to have any problem and everything goes alright.”

Helpful Report

Posted 3 years ago

“Avoid. This company dont mind taking orders when they are completely overwhelmed. They advertise delivery times that are completely unrealistic. I have never received anything on time. So are I am expecting a couple of things ordered in June and August respectively to be delivered in November. Who knows if they will actually deliver in November. I will never order anything from MADE.com again. Everyone I have ever spoke to about them have said the same. Wish I'd spoke to other people or read reviews before ordering.”

Helpful Report

Posted 3 years ago

“Terrible customer service and company! After an issue with their delivery partner, I was told they needed to reorder and reschedule delivery which would take 4 weeks. After 3 weeks I got in touch and was told the order was now with their delivery partner again and I should receive it within days. I have had to contact them again today to be told that the reorder was never actually processed - I was lied to and delivery will take a further 3 weeks. I was offered a £10 voucher as compensation... Avoid this company!!!”

Helpful Report

Posted 3 years ago

“Appalling website and company. Delivery has been delayed for 5+ months and seems endless. No partial refund nor gestures. Everything is made far abroad and keeps get delayed. AVOID.”

Helpful Report

Posted 3 years ago

“First contacted made.com in June by chat by in relation to a problem with a malix wardrobe and sinking cushion on a couch. Followed up again with an email on 28/7... sent videos of the issue twice (the last time on 22/8 - no response. Emailed again then received a response from Sidmira on 6/9 to say a query had been raised with probuild re the wardrobe. I have heard nothing since despite sending 2 more emails. I spent thousands with this company when I moved to my new home, endured long wait times and can honestly say I will not be giving this company any more of my business. Their phone lines are not in use clearly because they care nothing about customer service and 100% about obtaining your money. AVOID them at all costs! Made.com - I have copies of all these emails. After posting on another review site with details of my order numbers and having explained that I was not getting anywhere with email or chat (as described above), I received a standard response to that post asking me to email them! Absolutely shocking!”

Helpful Report

Posted 3 years ago

MADE.COM is rated 1.4 based on 634 reviews