Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,641 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocked with the service we have received from this company. We ordered a sofa and love seat in mid January. The clerk advised us they had the sofa in the clearance section, which was a great help, we got a good saving. We then ordered the matching love seat. However, when the love seat has been delivered it has a trim on the arms which the sofa doesn't have and we said at the time of ordering we wanted it matching. Meaning wooden legs, cushion back and no trim on the arms. Pointed it out to the delivery driver who said someone would be in touch within 48 hours. No one got in touch. Rang customer services who said they couldn't do anything and had to come in to store. So go in to store, speak to the clerk who originally served us who says nothing he can do have to ring customer services. He rings them as we tell him customer services said to come in to the store. Half an hour in the clerk is at the end of his shift so leaves putting my husband on the phone to customer services. We are there for another half an hour to be told we have to pay a 20% restock charge even though they admit it's probably part the clerk's fault putting the order through wrong. The chair they delivered has a flat arm on one end, which is emphasised by the trim and which my husband has already emailed photos of to customer services. So even if it was the correct order the seat is faulty. We are then told someone will ring us tomorrow about the fault, think it was the end of his shift too. We were in store for an hour and no further forward. We would just like a seat to match the sofa we ordered. Very different attitude from when we were placing a three thousand pound order with them. The footstool is nice and we also ordered another chair which is fine. For a huge company like this I am shocked they are wanting to us to pay 20%. That must be nothing to them, especially when it's due to a human error on both parts (why would we login to check an order we sat through? And why would we order an un-matching seat?!) I'm 36 weeks pregnant so waiting in store for an hour wasn't ideal as well as dealing with the stress of this. No one in store even asked if all okay when returned phone! Very disappointed and won't be using sofology again. Only hoping someone will actually ring tomorrow and help us resolve the issue.”

Helpful Report

Posted 2 years ago

“Ordered a footstool in early August 2021 and I am still waiting for it, infact we dont even want it now its taken so long, we were advised 13 weeks! I would just like my deposit back and to shop elsewhere but I am not able to cancel as it falls outside of the 14 day period.”

Helpful Report

Posted 2 years ago

“Poor service from purchase to a year on. Big delivery delays. Sofa seat does not stay in the sofa 8 months on… it moves forward - their technician has said it’s not defective. Expensive buy - sofa not fit for purpose…and poorly made - cannot sit on it without discomfort! Will never use again!”

Helpful Report

Posted 2 years ago

“Dreadful customer service - no matter how good a price it may appear, avoid dealing with this company at all costs.”

Helpful Report

Posted 2 years ago

“Purchased a Sofa, Delivery Guys couldn't get it in my Livingroom despite them managing to get it in my House and now charging an absolute fortune for me to replace and even more if I want my money back and I wasn't told this at time of purchase instore! Ibwas told they would send it back to depot to modify which then I had to call days later(yet again, they never kept up communication) to say they couldn't do this anymore. This was my Mum's money she gave me before she died last yr and I am sat with nothing and now I have to pay to exchange or money back. I told instore I was on the spectrum too and that they need to tell me what I need to know about the purchase. They didn't tell me about charges nor told me the Sofa dosn't break down, (I didn't know that) but they told customer service they did, I have a witness too as I need someone with me incase I don't undeestand what is bei g said”

Helpful Report

Posted 2 years ago

“The worst experience I have received from a company. During delivery of my sofa the delivery men damaged my property and also the sofa. Sofa returned to warehouse. I have spent hours on the phone trying to resolve issues, unable to speak to anyone in complaint department as I was told they don't speak to customers. I've now asked for a refund as the company is a disgrace and I would not want to spend a penny in their shops.”

Sofology 1 star review on 16th March 2022

Helpful Report

Posted 2 years ago

“After reading all the negative reviews, I was very concerned. However a very positive review from me. My sofas arrived 2 weeks earlier than originally told. Advised last night before Re my 3 hour delivery slot. Phone call this morning from Jamie saying half an hour away. 2 delivery guys Martin and Jamie excellent. Sofas look beautiful. Very very pleased. Thankyou Sofology.”

Helpful Report

Posted 2 years ago

“Terrible useless delivery service and customer service. If you buy a sofa off these lot make sure you have plenty of days of work to account for numerous cancelled deliveries. Absolute saga wouldn’t buy anything off them again. Delivery drivers and depot operatives are absolute wage thieves.”

Helpful Report

Posted 2 years ago

“Misled by sales team and advised I’m not eligible for a full refund. Shocking”

Helpful Report

Posted 2 years ago

“ality £3500 sofa. Just I year on and Moreno sofa already sagging. Told we are not sitting properly on It and we could pay to get new inserts etc. a joke. Will be pushing all the way and twitter/Facebook/all social media platforms I will be advising not to buy from this company. The customer service person was a disgrace and just said it’s your fault the seat sagging. a joke. Who is the head of customer service - they should sort this out. The service girl carol said she was closing complaint and email said resolved. How can it be resolved if customer issue has not been dealt with. Asked to escalate and have manager call and she just closes complaint saying they will just say the same. Told us to go to ombudsman.”

Helpful Report

Posted 2 years ago

“Happy to take the money but slow to arrange delivery , part of the order missed altogether and glibly suggest a further 18 weeks to complete , unacceptable . Shop elsewhere”

Helpful Report

Posted 2 years ago

“My laurence sofa has had issues with 1 part of the seating the leather flaking I have e the insurance through sofology whi refuse to take liability and sofology saying my warranty is out and I'd need to pay for someone to come look at it for a £3000 sofa ot 2 years old is ridiculous it's hay even used which is more frustrating.I am extremely disappointed in the after care and customer service and the quality of the sofa it's absolutely shocking especially for the amount I paid.”

Sofology 1 star review on 11th March 2022

Helpful Report

Posted 2 years ago

“We ordered a sofa from the Doncaster store I think in 2019 and the sales team were great (of course as they always are) the delivery team we’re great and fitted it quickly and professionally but unfortunately only a short months after sitting on it it started to go extremely flat despite us plumping it’s every night before bed. Now it is completely flat and we are still paying for it!! I contacted the company and they were absolutely atrocious. Kept sending emails saying this case is now closed yet I hadn’t spoken to anyone. When I finally did get in touch with someone they told me to pay to replace the parts… so basically the whole sofa then? DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 2 years ago

“I had a sofa delivered 20 months ago will never purchase again from this company , seat cushions have already been replaced on small sofa now looks like we will have to replace on the large sofa absolute rubbish don't buy from here”

Helpful Report

Posted 2 years ago

“Please don't buy from this company. It's an absolute shambles and i should have listened to others before i purchased furniture from them! I ordered the midsummer sofa and footstool last May and was told it would take 13 weeks. This time then got delayed 4 times and i didn't receive it until December. Every time i called customer services i waited 3 hours and some to be able to speak to someone! Once you get to the 3 hour point on hold, the phone then cuts you off and you have start all over again. My delivery was FINALLY booked in and the delivery guys were nice enough although they did chip my wooden floor. The sofa was exactly what i ordered, the footstool however was made in completely the wrong colour and material so not only have i waited 7 months for it, it was wrong! They left the footstool there and told me to contact customer services and arrange for it to be collected and have the right one delivered. Another few hours sitting on hold to get through to them, they advised me that they would come and collect it in a couple of days. i took a day off from work when the collection was booked and NOBODY turned up! They then apologised and booked in another collection for which i had to take ANOTHER day off from work! They collected the footstool and customer services advised me that if i wanted the correct one, i would have to wait another 7 months. i told them i wanted a refund instead. They said that because i paid a big deposit, they would be able to refund the full £500 into my bank so that i could go and buy another footstool. This again, didn't happen as they took it off my finance. They are an APPALLING company! It went wrong through every step of the way and you couldn't pay me enough to deal with them again! AVOID!”

Helpful Report

Posted 2 years ago

“Corporate bullying. Misleading. Mis-selling of products and poor sales practices. My parents ordered a sofa "made to order" and paid in full without finance. Their delivery was scheduled for the 16th February 2022, but failed to arrive. No notifications/emails/updates were made to let them know why it did not arrive as per scheduled, which already goes against their own "Delays and Prolonged Delays" section on their terms and conditions. My parents continually tried to contact via phone to see what was happening and shortly realised the best option was to cancel the order as it was early March (almost 3 weeks later) and still no sofa. Now my mother tried to cancel this order over the phone and was told a 30% charge would be applied = £1046. This obviously would put anybody off canceling their order. However here are some things to consider: 1. The contract says the 30% charge is applied for cancelling if you cancel within 14 days of a scheduled delivery. 2. This clause in the contract was never stipulated nor mentioned when my parents purchased the sofa. 3. The contract also says that any delays will be notified to the customer. My parents made this purchase in-store, and was not given the chance to read any terms and conditions. This is poor sales practice and complete mis-selling of products, as the 30% charge acts as an insurance for Sofology, and therefore should always be made aware to customers. *As the scheduled delivery was for 16th February, if my parents were to cancel on or after the 2nd February (within 14 days) then the 30% charge applies, accordingly. HOWEVER, it is now March, and Sofology has completely failed to deliver, it has been 14 days AFTER scheduled delivery with no updates, no notifications, and no reason. Additionally, according to their delays terms, a £50 reduction is due. In light of this, my parents should be given a complete refund, and not bullied into accepting another delivery date, to be again, disappointed. IF it does not arrive by this Thursday, you can expect further complaints, and another request for a refund.”

Helpful Report

Posted 2 years ago

“Terrible delivery service and communication.”

Helpful Report

Posted 2 years ago

“Sofa seats lose padding quite quickly. Considering the high cost of the leather sofas they should use higher quality materials that last longer!”

Helpful Report

Posted 2 years ago

“Despite of all this negative reviews I have to say that may sofa was delivered today, untouched and lovely. Guys who delivered it were very helpful and took all the packaging away. I was patiently waiting 7 months but was well worth it.”

Helpful Report

Posted 2 years ago

“I’ve just spent an afternoon replacing the foam in a Sofology linea sofa. This involved taking it apart with a socket set. The foam that was in it was cheap rubbish. It cost £120 for 2 pieces of quality foam. The technician who inspected mine said it was top quality leather but the cheapest foam so after 2 years use I had to replace the foam with decent stuff. Sofology and the furniture ombudsman said it was “wear n tear “ so £1500 sofa only lasts 2 years. Absolute chancers never buy from Sofology!”

Sofology 1 star review on 26th February 2022

Helpful Report

Posted 2 years ago

Sofology is rated 1.2 based on 1,641 reviews