Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,646 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

Visit Website

Write Your review

Tell us how Sofology made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the sofas months ago. We were contacted by sofology on 12 November to say our sofas had arrived and to book for the removal service to make room for our new purchase. (We paid for the removal service organised by Sofology -Clearbee). We were also asked to arrange for a delivery date. We organised 26 November for the clearance and 27th November for delivery. We are an elderly couple and I am disabled. So the sofas were cleared yesterday. I tried calling Sofology but kept getting the engaged signal or was cut off once I got through. Very concerned we had not had a delivery time I started ringing at 8.am today. I eventually got through at 10.12 am to be told that our sofas hadn't even reached the dispatch centre yet and there was even a suggestion we would have nothing until after Christmas. When I asked what they could do "Jenny" said she couldn't do anything - whats the point of the poor girl's job - she must hate it This is disgusting. We are sat on a floor with no alternative because they didn't tell us of the delay and let us arrange perfectly good sofas to be taken away knowing that ours were actually probably not even in the country. When you pay £4k for sofas you do not expect to be sitting on a floor - I feel we have paid to be robbed. Tweeted and put on fcbk and emailed MD - of course no response. Now reading other reviews very worried that when they do arrive they won't be right. Don't use this company.”

Sofology 1 star review on 27th November 2021

Helpful Report

Posted 3 years ago

“Terrible company. Do not buy from here. Waited over 7 months for a sofa and chair. Had the delivery date changed multiple times. Eventually brought the sofa but said they had ‘lost’ the chair. No contact from them on the missing item, I had to chase a number of times. Was sent another delivery date. On the day I called to check when they would arrive and was told I was first on their list of delivery. No show. I had to chase and was told it was my fault for not being in (when we were and have video evidence of no delivery). After waiting another 3 days for answers am finally told it was ‘lost’! Utterly ridiculous - either the chair arrived from supplier or it didn’t. No explanation and only empty apologies. Incredibly fed up and given other reviews feel thankful that at least I got the sofa. Never want to deal with this company again and will recommend the same to all friends and family. These are expensive items and the least we should expect is honesty.”

Helpful Report

Posted 3 years ago

“Waiting for a chair they said was British made since July which they now say has not arrived in the country yet? Three piece on order same time promise delivery but never arrives. I would recommend that people don’t buy from them . Today just cancelled delivery yet again disgusting!”

Helpful Report

Posted 3 years ago

“The delivery date was changed 3 times after 4 months waiting for the sofa and footstool and my order is still not delivered (order 2967614) Yesterday the delivery team in Belfast brought me only an electric reclined sofa without adapter and footstool. When asked where are the missing items, the driver told me that the adapter is in the van but he does not have time to look for it because has a mess and the footstool is somewhere in the warehouse but they can't find it. I called customer service many times but each time they cut off the conversation when they told me to stay on the line because they need to consult someone. Sofology is the worst company I have ever deal with it. I'm sure the owner of this company has the most blushing face man in the UK. Sofology is the best example of how not to do business.”

Helpful Report

Posted 3 years ago

“Ordered settee early july, finally received it today, 26th november, delivery men werea piece of work, left it dumped in the garden of a disabled woman with parkinsons, admittedly given a 10% compensation fee, like sometging out of a laurel and hardy film, will never use again, how these people trade is a joke, avoid at all costs, customer service is none existent, no updates by them, had to do all the leg work to find out what the hold ups were...would give negative stars.....”

Helpful Report

Posted 3 years ago

“Got my sofa delivered on Sunday but it’s the wrong sofa it has recliner chairs in it and the headrests are on the wrong way round so stick out. Tried calling customer service and to be told they could only speak to him. Did a 50 mile round trip where we bought it to be told nothing to do with them call customer service avoid this place at all cost. Absolutely shocking”

Helpful Report

Posted 3 years ago

“Ordered a couch 6 months ago ok told us take 14 weeks or could be earlier so got email for september then October no delivery then gets email to say pay balance pick a slot which we picked 12th nov got email saying be here between 7 to 1030 make sure everywere is clear so got rid of the couch smashed up in garden waited all day no sign finally after two hrs got thru on phone to be told couch not even in warehouse but will send a loan couch out on the Thursday week later never arrived then gets phone call saying it will be getting delivered today we went on site were you can chat live they said yes be getting delivered but had no email to say what time can honestly say this is not coming today there fobbing us of all the time,going to shop tomorrow because nor putting up with this no more want your money but dont deliver your goods fuming,been sitting on fold up chairs for two weeks ,”

Helpful Report

Posted 3 years ago

“Terrible experience!!! Was given a date for a sofa delivery and the evening before I had a call to say the sofa wouldn’t arrive as it had gone to the wrong depot. This was a message left on my voice mail but I still received emails and texts to say the sofa would be coming so tried to contact customer services to find out what was happening. Was in a queue for 1 hour 53 mins before I spoke to anyone just to be told my sofa was indeed in the wrong place. Another delivery was arranged so I booked a second day off work and this time there was no emails or texts with time schedules so I just had to wait in. The sofa arrived and when the delivery men unwrapped it it turns out to be completely the wrong sofa just labelled as mine!! Another 43 mins in the queue to customer service and I was informed they have no idea where my sofa is and they will “send some emails and someone will get back to me”. I don’t hold out much hope after reading some of the reviews on other review sites recently!! During this process I have filled out two contact forms and am yet to have anyone contact me. So currently I have taken two days off work, have disposed of my old sofa and have started paying for something that I have no idea where it is or when it will arrive! Avoid if at all possible!”

Helpful Report

Posted 3 years ago

“What an absolute shambles ! I’m sat here waiting patiently for a sofa promised delivery before Christmas ordered one August. Today when I called to chase up after 12 weeks was told it wasn’t ever due in until the end of January. Same staff that took our money also said they would have to refer me to customer services but she’s not sure how long it will take them to call me . Again amazing customer service from The Chester store. No apology and bad attitude I won’t hold my breath for delivery in January judging these other reviews !”

Helpful Report

Posted 3 years ago

“Absoloute scam of a company - had 5 missed deliveries, wait times on phones over 2 hours. Never respond to any emails. Multiple people on instagram, facebook and other social media platforms describing similar things. Never order from here. Will be pursuing chargeback from credit card.”

Helpful Report

Posted 3 years ago

“Went into store today and got a refund.... ordered 2 sofas 6minths ago.... three failed delivery’s sat waiting no phone call or apology had enough! AVOID”

Helpful Report

Posted 3 years ago

“Worst customer service ever! Miss sold finance, now have a refund and will go elsewhere! Take a look at the fb page sofology angry customers! Says it all! Avoid, Avoid,Avoid!”

Helpful Report

Posted 3 years ago

“Absolutely horrific service. Waited 6 months for a delivery. Date pushed back 4 times. Offered a temporary sofa which never turned up. Offered compensation which I was never given. Slot for delivery booked and we waited in all day and it was never delivered. Then delayed for 10 days again. Still haven't received the sofa even though it has been paid for in full. Phone queue takes minimum of 1.5 hours to get through to someone, they promise to call back and they never do. Don't order from Sofology would be my only advice.”

Helpful Report

Posted 3 years ago

“Ordered a lamp July, didnt arrive by expected delivery date. After approx 10 calls I spoke to someone who said they could order another lamp but wouldnt receive it until well after Christmas, I said no I'd like a refund as I dont want to be waiting nearly 7 months for a lamp, said he'd sort refund never received it. I did approx 15 online call back forms due to receive call back within 2 hrs only 2 were o ly ever answered and they didnt deal with the refund either even though they said they would. Wrote approx 15 emails all of which were ignored. Sent a letter to head office complaining about the service and requesting me refund no response. Made at least 15 telephone calls got through twice they didnt deal with refund either even though it was promised, all other calls in a queue for over an hour and on 2 occasions in queue for over 2hr and got cut off when I was number 11 and 32 in the queue. In the end I had to do a charge back claim through my bank which I received the refund from the bank and they're now pursuing the money from sofology. Worst company I have ever dealt with. I'm just glad it was a £179 lamp not an expensive sofa. I was looking at purchasing a sofa after christmas but I wont be buying off this company again. Up to you if you take a chance with them but beware if you need to speak to them about anything to do with your order after you've paid over your hard earned cash you wont get an answer.”

Helpful Report

Posted 3 years ago

“Absolutely awful customer service! The show room and sales experience was great but then it goes down hill! Sofa expected date keeps getting pushed back. Then they tell you your sofa is coming and you get actual delivery dates only they either cancel last minute or just don't turn up leaving you with no sofa! After waiting in a telephone queue for 2hrs+ they promise loan sofas which again don't turn up! Lies after lies. Even people who try and getva refund have to fight for it. They are definitely a company I wish I had never known about. AVOJD AVOID AVOID”

Helpful Report

Posted 3 years ago

“Read Reviews Before You Buy - AWFUL CUSTOMER SERVICE very bad customer service, false promises , they took my deposit in July with delivery date in October , than missing chair . spoke with lady over the phone hardly understand her because of her back noise, ended up she cancelled my order without even having full conversation with me. they made you to cancel your orders so that they can take your 30percent away. looks like you are dealing with dead people. think twice before going to sofology.”

Helpful Report

Posted 3 years ago

“Please people do not use this company. Missed delivery dates, hours on end on hold to customer service, broken damaged sofas when they did arrive. Still waiting for them to be picked up and refund given, Dreadful all round . Give old sofas away the day before the first delivery date, now we face Christmas without anything to sit on apart from garden furniture.”

Helpful Report

Posted 3 years ago

“Multiple promised and missed deliveries, no communication. Hold for hours on the line to their Customer Service, the chat bot goes into the ether! Furniture finally arrived. One arm of the sofa grubby, no legs for one sofa, no cleaning kit which was paid for. Then to cap it all the £89 we paid to have old sofas removed had not been arranged & delivery guys are not insured to move the old furniture outside. You can’t shout at them as they are lovely, but what conditions to work under. At one stage compensation was mentioned. I want to know who is going to resolve all these issues. When are the old sofas being collected, currently outside my house? when are the missing items coming? You really are left feeling very helpless. It looks like we will need to go into the store again and will keep doing so until everything is sorted. If this business continues to operate in this way there won’t be a business left 2 years from now.”

Helpful Report

Posted 3 years ago

“Still no sofa after 6 months... finally received a delivery date only for the date to come and go with no sofa and no word from Sofology all whilst my living room window was taken out for the delivery. Spent 2 hours on hold and each time the phone was put down. Now advised the sofa won't be here for another 3 weeks after another hour and 50 mins on hold. AVOID Sofology and DFS who are all the same group. You will be left on your own and down £1700.”

Helpful Report

Posted 3 years ago

“We have been waiting for our sofa since June. We opted to have a loan sofa in the time being, after waiting on hold for 4 hours on the phone. They have cancelled our sofa's without notifying us, while we have taken days off work to wait for it. Then they sent us one sofa too large for the corridor, we notified them on the size (bearing in mind the sofa we actually ordered are the correct dimensions) and the following week sent ANOTHER sofa too large. We have received no updates on when our actual sofa will arrive, no responses from complaints and customer service do not seem to know why/when/what is happening with our sofa. 7 months, and I imagine we won't be receiving before Christmas. Unprofessional company, especially when spending so much money on a sofa, I would expect much better.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,646 reviews