Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The foam used in my delta / coco sofa was absolutely awful and sagged within days , the technician agreed and so I waited 4 months for replacement foam, which was just as bad so sofa had to be returned and refunded WHY OH WHY are sofology selling such beautiful looking sofas and using such substandard fillings ?? I actually paid extra to have foam rather than fibre! Will never use this company again”

Helpful Report

Posted 3 years ago

“Had to be repaired twice as badly fitted feet.Cushions sagged after less than six months ,customer service not interested.Technician came out said there was a fault ,then when we phoned to see what the response was apparently there report was no fault.Don’t waste your time and money!”

Helpful Report

Posted 3 years ago

“My leather sofa began peeling after one year. Although it was within warranty Sofology said it was my fault. They refused to repair, replace or refund me. My sofa is in a disgusting state. It’s unbelievable they treat their customers with such contempt and provide such shoddy products.”

Helpful Report

Posted 3 years ago

“I was so happy as I thought I had found the perfect sofas in Sofology, the in store staff were unable to help me obtain samples and told me I had to call the customer service helpline, even though they were not busy and just standing around looking bored. I tried calling the customer service number - 03444 818181 but was in a queue for over one hour waiting to be connected. I finally got through, only to be told I was through to the wrong extension and I could be transferred. I was quite annoyed but agreed to be transferred as I really wanted to buy the sofas, but after being transferred I only go an option to leave a voicemail. It seems that it is impossible to get to speak to anyone at Sofology and no one wants to take any responsibility. I have since read so many appalling customer experiences, I think I had a lucky escape and saved myself a lot of money and stress!!”

Helpful Report

Posted 3 years ago

“Never received anything at all from them and lost the will trying to contact them and get an explanation. In the end, the only way was to raise a court action on MCOL. BEFORE you buy check out the sofology angry customers page on Facebook and read about the real problems customers have. Do not trust the phoney 5* ones on trustpilot.”

Helpful Report

Posted 3 years ago

“Really poor - Sofa didn't arrive on the due date - no correspondence whatsoever. I had to chase. This took 2 hours of phone calls! I contacted the CEO Sally Hopson in the end and the head of customer services rearranged the delivery for a week later. No compensation was offered, instead, our leather sofa arrived damaged! Still haven't received any notification on how this will be rectified. Been 5 days and have chased and nothing! When it goes wrong it goes wrong. Shame.”

Helpful Report

Posted 3 years ago

“Ordered sofas 4 months ago and like the reviews they could not be more helpful. Fast forward 3 months later i was receiving a text to arrange delivery for my new sofas and didnt arrange delivery until i had a completion date on my new house. Once i knew i attempted to book a delivery time in, only the website doesn't show i have an order as there is a problem on there website. Luckily they rang me and i booked a slot in on a Friday 7am-1030am and booked the day off, and no surprise we got a text at 10.30am saying please call this number there has been a problem. 3 hours later we got through to someone and they didn't load the sofas on the van and would let me know a next available date... The following week i get a phone call telling me they have lost both sofas and i would have to start a brand new order which is up to 10 week lead time. Absolute joke, brand new house and no sofas! No responsibility for there actions and customer services is the worst i have ever seen, always in a Q to get to speak to someone and they dont care at the other end. Don't know when we will receive the sofas, i have emailed sofology complaints twice and yet to hear anything. Worst company i have dealt with, please avoid at all costs!”

Helpful Report

Posted 3 years ago

“We paid 2.000£ for corner sofa 1,5 years ago, rubished quality never again buy from this company.”

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Posted 3 years ago

“Everything. Took my money, no Sofa. Scammer, fraudsters, And liars. Steer well clear at all costs. You have been warned.!!!!!!!!”

Helpful Report

Posted 3 years ago

“These people are a joke!!! They have been extremely efficient at selling to us, taking our deposit and then our money, but after over 4 hours on the phone and 2 changes to the delivery dates we can't talk to anyone and they are cutting us off. Don't touch with a barge pole!!”

Helpful Report

Posted 3 years ago

“I originally put 5 stars ..when I bought my sofa...couldn't do enough for me..however.....soon as I paid in full nobody has contacted me regards any concerns or about when my delivery date is which has been and gone twice!! All I get is a standard generated letter saying they will contact me in 3 days which tbey dont!! Why cant I cancel without loosing my money?? Especially if they are not adhering to thei side if the contractWe are both nhs shift workers and have had no sofa since January...(sitting on my outside sofa) I honestly will never reccomend this company!! Absutley gutted!! Why are they allowed to dobthis???”

Helpful Report

Posted 3 years ago

“I could score 0 stars I would if I could score 0 stars I would, first off the wrong sofa was originally delivered, it then took several weeks to get a loan sofa delivered and the wrong sofa picked up, now the correct sofa is available for delivery, it was booked in for Thursday, no one showed up, no phone call to advise it would not be delivered, 2 hours on hold on the phone later it was arranged for Sunday, exact same happened again, after another 2 hours on call, still no update. phoned again today 2 hours on hold, still cant locate my sofa. I have gave them until the end of the day for an update before I demand a full refund. total incompetence from the whole company.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Absolutely shocking customer service... nice as pie and happily take the money for the sofa and promised how seamless delivery would be, was given delivery time slot, took the morning off work... no delivery or even a phone call. I've sent emails, made phone calls, I'm now waiting on a reply from their 'live chat'... 2 hours ago and still nothing.. I would never EVER buy / recommend anything from this company. Look at their recent reviews.. all 1 star, says it all.”

Helpful Report

Posted 3 years ago

“Awaiting delivery today which I paid £40 extra 4 hrs late no explanation, 3 hrs 48 mins on phone got through to be cut off no delivery while on hold waiting to talk to someone as I left a unhappy email got a call to say not arrived in warehouse so why arrange delivery and give a time slot then! Now no sofa at all for me and my children to sit on and unsure when my sofa will arrive”

Helpful Report

Posted 3 years ago

“I spent £4,500 on three leather sofas before Christmas and the delivery date of 26th April eventually arrived, but the sofas did not. Apparently the driver could not get to our property! Since then, I have probably spent fifteen hours on the phone in various queues (the quickest of which was an hour and a half, the slowest nearly three hours!) trying to rearrange my delivery. I have requested managers to return my call (which has not happened) and have emailed the Director of Customer Services - Iain Hayes, who has not deigned to reply! Clearly the shoddy service comes from the very top!! After two hours on the phone yesterday I was told my delivery had been rearranged for today and I would receive an email that evening with a timeslot. As the email did not arrive I spent another 2 hours on the phone this morning (at opening time at 8:30 I was 29th in the queue!) and I was told the sofas were on their way. At 13:00 the delivery arrived. One sofa and not the three I had ordered and for which I had paid. I rang customer services and was 48th in the queue. I lost heart! I have now emailed the CEO. Sadly I do not expect an answer! I have been buying goods of all descriptions for over 30 years and this is CATEGORICALLY the worst experience I have ever had!”

Helpful Report

Posted 3 years ago

“We ordered our sofas at the beginning of February. We booked to take delivery today, 7th May. Excitedly sold our previous sofas, got the room set for the delivery - they turned up almost as the last slot on the delivery run - and they failed to load our order, over £2,500 of sofas onto the truck! Delivery driver was rude... made me feel guilty for the sofas not being on the back of the truck! So, there I am, no sofas, no furniture in the house... the driver said he would try to get them out to us over the weekend but couldn't promise anything... tried to call his boss - no luck there - tried to call his boss' boss - not luck there either. I tried to call sofology - the phones just went dead at 5pm - no thought to the people waiting in the queue, who may be pretty upset that their furniture may not have been delivered and they may now be sitting on the floor - and they even warn you when you phone up: you will be queuing for over 1 hour waiting to speak to someone. Sofology - if you read this - you need to do the following: 1) Train your drivers to care about your customers - trust me - you're not winning brownie points there. 2) Get more call centre staff - and take the live chat feature off your website if you cannot be arsed to man it. 3) Communicate better... we waited months for our sofas, you didn't once communicate with us or send and form of update. We felt like we fell into a black hole - remember: your customers have paid a lot of money to buy your products - treat them with a little respect - it's not that difficult. and 4) Remember: without customers you will not have a business - so put them at the heart of everything that you do and don't treat them with the contempt that you have treated me.”

Helpful Report

Posted 3 years ago

“I have been traumatised by the appalling bad service that I have received from sofology that I have developed high blood pressure. No one warned me. The company needs to be fined.”

Helpful Report

Posted 3 years ago

“Simply appalling customer service by Sofology We ordered our Miidas paid and duly waited, the delivery day came and sofology had sent the wrong sofa. Tried for numerous hours to call customer services, finally got through and they reluctantly agreed to take back. Thid despite the one delivered not fitting in our front room. Was were then promised a temporary sofa whilst we wait for our Midas sofa. At this stage we had disposed of our old sofa and sofology advised that we would have to wait a further 7 weeks. The temporary sofa finally turned up, a week late and stinking of smoke and clearly not having been cleaned. This js clearly an issue considering we are in the midst of a pandemic. Called sofology to explain that we have asthmatic children and they couldn't sit on it due to the over powering stench and that we needed to swap as a matter of urgency. Sofology said that they would replace, again. So after a further week we took a call to collect the temporary sofa but they had no other sofa on board. Again contacted saofology customer services another 3 hours wasted to be advised that they would again organise a replacement, well that was a month ago. We have had to have the temporary sofa cleaned, at our cost, due to the stench in our house and families health. I couldn't describe the utter incompetence of this company, they fail to call back, follow through on any promises and won't even pass us to a manager or department to discuss costs and compensation. We have had numerous days off work for failed deliveries and If we hadnt paid we'd simple cancel. We are in discussions with resolver and the furniture ombudsmen. I highly advise against anyone from using this company. They are beyind terrible”

Helpful Report

Posted 3 years ago

“To everyone having a bad experience with Sofology. I will share my appalling experience here and also how to approach it. This applies if you are a UK customer and bought from Sofology online (so consumer rights & distance selling regulation applies). I bought from sofology online - 2 settees, approx ~£3500 in December 2020 (part deposit, part finance). Delivery date in April came around, but on the day only 1 settee arrived. 2 hours on hold on the phone, live chats open for days with no response. No indication of what happened to my 2nd settee. As of today (05/05/2021) I at least have all of my money back and am awaiting Sofology to contact me (ha ha) to collect the 1 settee in pristine unused condition. Here is how to approach this: 1. From the date of delivery, you have 14 days to cancel the order in its entirety without reason. This is part of UK distance selling regulation (your statutory rights). Ensure that you write a recorded, signed-for letter to Sofology (and any finance company involved in the purchase) explaining the cancellation immediately. 2. If you paid for any part of the transaction using a credit card, you are also protected by Visa / Mastercard (for transactions over £100). Contact your card issuing bank, and request to raise a dispute enclosing the details of the transaction and any correspondence with Sofology. If Sofology fail to respond adequately, your bank can uphold the dispute against them and refund you directly. I hope this helps. I recommend everyone takes this direct action as the only way to stop incompetent businesses like Sofology is simply, to put them out of business. Full disclaimer: This is my own personal experience, I am not versed in law or the legal profession in any way.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,647 reviews