Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a day off work and had my old sofa removed to make way. Delivery did not turn up. Waited 2 hours on phone before getting cut off. Live chat is a joke, waited 16 hours before my chat was read for them to then close it as I did not respond. Several emails sent. The most frustrating company I have ever come across. Their contempt for their customers says it all. Do not go near them.”

Helpful Report

Posted 3 years ago

“Cushions were missing on delivery have managed to get through to customer services after four hours . Was told we will phone back with an update that day . Three weeks later no update and have spent hours on phone unable to get through and emails not being answered. Don’t buy from here and save yourself the stress .”

Helpful Report

Posted 3 years ago

“Does anyone else want to bring this to the attention of trading standards? They were investigated on BBC Watchdog some time ago. We were in the same position as many of you regarding delivery issues and subsequent 'appalling' customer service and now have a 'faux' peeling leather sofa and no one is interested. Trust Pilot reviews seem to me to be faked too. This site tells the real story of consumers that have had the Dick Turpin treatment. And here starts the long, laborious process of getting our money back. We need to make a stand here!”

Helpful Report

Posted 3 years ago

“Poor service 3 failed deliveries Order now 3 months over due Avoid like the plague”

Helpful Report

Posted 3 years ago

“Nightmare from when order was placed. Sofa delivered with a hole in the back of fabric in June and still waiting to get the replacement fabric. Every time I call I have start explaining from the beginning - nobody knows what they are doing. Absolute shambles of a company will NEVER use again do not use!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Complete joke. Happy to take my money but then not deliver my sofas. Impossible to contact them - lines hang up or you wait on hold for 2-4 hours. Webchat and emails go unanswered. When you do eventually get to speak to someone they are quick to say they’re sorry and understand but are completely unable to help. They just say a ticket has been raised and they have escalated it. Well they have done that every day and nothing ever changes. Still no sofas. Have raised with trading standards.”

Helpful Report

Posted 3 years ago

“Can I not award a zero? Cannot make contact with this company. Website takes you round in circles and gets you nowhere. Eventually got a delivery date after weeks of trying and guess what? Yup it did not arrive and again no contact from them to rebook so need to start again. Maybe sitting on the carpet is not so bad??”

Helpful Report

Posted 3 years ago

“I would advise any/all of those who have paid a deposit to Sofology and have had one or more delivery dates changed and/or altered without any communication and/or have had damaged goods delivered and/or have paid in full and not recieved same goods and/or products to jointly serve class action litigation as no other method or form of protest will ever alter the method and/or process they employ to deny you your consumer rights under the Consumer Rights Act 2015. It is pointless moaning, take action together in strength, that will definitely get their attention.”

Helpful Report

Posted 3 years ago

“This saga goes on and on and on. We ordered a suite on Dec 7 2020. It arrived May 20 2021. It was faulty - the feet of two items were light wood, and the third was black. So replacements were requested. Twice by e mail and twice by phone we have chased this. Promises were made that we we would be phoned within 24 hours with news - nothing. They have still not arrived. Today the excuse was made that they have been lost. So why did it need us to chase them again in order for them to realise this? So we were offered £50 to accept the faulty ones - £50 on a £2,400 Suite - it's a complete insult. We have told them we want the correct feet - and they have told us it will be another 12-14 weeks - that will be over a year since we ordered the item! Surely they could make 4 correct feet and get them over by whatever means (courier? aircraft?) in days. But they don't care. We were 40 minutes getting to talk to an advisor today - our previous contact with an advisor produced no action. E mailed complaints produced no response. This company is utterly appalling in its product quality, attention to detail and customer service and one star is more than it deserves. I have asked them to collect the suite as they are clearly in breach of their contract sale terms. After over a month they haven't responded.”

Sofology 1 star review on 20th October 2021

Helpful Report

Posted 3 years ago

“Ordered a sofa, paid £500 deposit. Took £1800 finance. Was a given a delivery date, booked my old sofa to be faken away the day before. Logged in and notice the date had been changed. So changed the date to when my old sofa would be collected. Old sofa collected the day before my sofa due. Sofology txt me to tell me to book a delivery the day before it was due to be delivered. Even tho i had email confirmation. Sofology then tells me its not in the county. So rebooked again for friday that week. Guys turns up, apparently guys were inexperienced and couldnt get it through the door, even tho the back and arms and feet all simply click off. So called, went to store, still no help. Evently called the customer service team and was assured that it would be delivered the saturday and i was a priority. Got a call saturday and guess what, my sofa will not be delivered. So on the phone to customer service again. She rebooked and assured me tuesday the folllwing week...i recieved email confirmation. I called tuesday morning to confirm, yip its out for delivery however they cant give me a time slot. Guess what, no sofa...called again and apprently it hadnt been booked for delivery. Sofology has managed to forward my details for the finace as ive recieved emails to say they will start to take payments. I called yesterday and was assured that the lady would call me back....no call back. I have had no sofa for a week now. Waiting times on the phones are hours, no one calls back, every single staff member blames the previous staff memeber. No accountabilty, total lies form each person I have spome with. I have no idea if ill ever get my sofa, and i now wonder if there is anypoi t trying to call because ive called many times and its total.pointless. i will never buy anything from here again. Please stay away from this company.”

Helpful Report

Posted 3 years ago

“Absolutely diabolical from start to finish. Silly cow on the phone had the ordacity to offer me £75 off of my sofa after they had delayed it twice by over 3 months of the original estimated date of arrival. I wouldnt even let my worst enemy order from these inadequate, incompetent, robbing bastards. Avoid at absolutely every cost.”

Helpful Report

Posted 3 years ago

“The sofa we ordered (Clarence 3) is extremely uncomfortable and hard, you can feel the metal support beneath the seating. It started squeaking and grinding after a week since the delivery. It's very annoying everything time when we sit down on it. Not recommended at all.”

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Posted 3 years ago

“Terrible service! Can’t get through to complain as always over an hour wait time and they never reply to my emails! Paying for a chair that I ordered in May and still haven’t received! Disgraceful!”

Helpful Report

Posted 3 years ago

“Ordered our sofa back in March! Waiting time extended. Booked delivery 2 weeks ago and received an email to say that the sofa would be delivered today between 0730 and 0830. No delivery! 4 hours in a queue on the phone to get told it was an error and would be a further 2 weeks! Literally no furniture in the living room so the kids now have nothing to sit on at all! Offered a pathetic amount of compensation and told it may take five days to provide us with loan furniture. Simply not good enough from this company. I’ll never use this firm again and recommend customers looking for furniture to take a wide birth! As things stand we are still waiting for a resolution.”

Helpful Report

Posted 3 years ago

“Is it possible to give zero? Tragically bad. In store, over email and on the phone. Got address wrong. Do not respond to emails and over 3 hour waits on the phone. Ordered sofa in late July. We may have it for late October. Except the delivery slot we had may have now disappeared and the link they sent to book gives no option to rebook. So i could email (and get no reply) or wait on the phone for 3 hours. Shockingly bad.”

Helpful Report

Posted 3 years ago

“Would give zero stars ! Customer service absolutely shocking ! Been waiting on suite and footstool from July should have only taken 2 weeks to deliver it as it was bought from online clearance. Impossible to reach them on phone and when I finally did I was told lies . After chats online and loads of calls I was told today I wouldn’t be getting sofa as it was in mock shop so something must be up with it but they could send me out footstool. Didn’t know they made footstools big enough for 5 bums to sit on . Absolutely shocking Tht I only found this out after waiting 2 hrs trying to get through to them . Definitely something going on with this company!”

Helpful Report

Posted 3 years ago

“I wish I had read reviews before buying my sofa and chair so I feel I must write this to deter at least one person from wasting their hard earned money with this company. Delivery was on time and I was happy with the furniture. However after 1 day the leather started to stretch and sag. I was told to leave it for 4-6 weeks to allow it to settle and adjust. After that time it looked worse if anything. They agreed to send an engineer and I was sure we would get the problem rectified. It was a shock when he said this was normal, and this soft leather aged this way.....after 1 day?? The next day I had an email to say that the technician had made a report to say that there wasn't a problem. I was shocked. I rang and waited over an hour to speak to someone who told me that our problem was resolved as far as they were concerned. I wasn't rude or anything, it's not the employees fault, they just follow a generic scrip. I asked why our leather was different to the 1 in the showroom and was told the seat fillings were dressed and plumped regularly. Even I if I could do that to mine it wouldn't make any difference, after all the technician says it's down to normal leather stretch. So why doesn't the leather in the showroom stretch and sag.....mmmm funny that! I feel I was mis-sold, I have ended up with a chair and sofa that isn't as good as the 14 year old one I got rid of. I'm going to take this further and am taking advice. Sofology has told me the case is closed. Next time I will be paying extra and going to an independent company that takes some pride and skill in the way they make furniture and deal with customers. Please think on before using Sofology....the showrooms are tempting and the sales staff persuasive but what you pay for is not always what you get!”

Sofology 1 star review on 15th October 2021

Helpful Report

Posted 3 years ago

“You delivered the incorrect sofa to me on Monday, the delivery guys called the internal line to report and I received a fault email from yourselves saying you aimed to be in touch within 24 hrs. Heard nothing by Wednesday afternoon so I contacted you, an hour long phonecall due to the wait in queue!! The lady I spoke to said she had made notes on my file and leave it with her, she would call me yesterday. Despite giving both my personal and work numbers heard nothing!!! I have now been on the phone to you waiting to be put through for 20mins and am only number 34!!!+ Terrible customer service when it is SOFOLGY mistake!!!!”

Helpful Report

Posted 3 years ago

“Terrible service , had my suite delivered July . One of the chairs broken , they wouldn’t take the chair away left it . We needed a new wheel and the arm repaired. Haven’t had it mended the firm either send the wrong wheel or or just ignore our phone calls, or does not acknowledge our emails .They then said they will get someone to call me . No way . Like everyone else we paid cash . Took out the extra insurance . It’s not worth it . I would not recommend this company at all terrible service . Don’t waste your time on the 0800 number you would never get through . The number to contact them 01942 463018 Wigan, England.”

Helpful Report

Posted 3 years ago

“Today is the second time that our sofa has failed to turn up! We ordered it on July 5 and paid in full on September 11 yet still no sofa. Trying to contact them is nigh on impossible with wait times of up to 1 hour!! This is the worst company I have ever had the misfortune to deal with. Take my advice and buy from John Lewis.”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,647 reviews