Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,650 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Answering a customer who wrote 2 days ago YES I think this company should be looked into. Over 3weeks ago I had a delivery minus a recliner chair. I have heard nothing from them. I reported it to the Plymouth store they said someone would get in touch in 5 days. 3 weeks now I have heard nothing. I have sent about 5 emails several attempts at phoning them without success reported to customers service no reply. I have been in touch with rip off britain also my mp. Not sure what else to do. I might go to store and sit in one of their sofas until they sort this problem out. It’s disgusting to be treated like this especially when I paid for it in full. I would never recommend this company. I have never known this sort of treatment before from any company and I have dealt with a few in my time as I am 75 years old . It is giving me so much stress. No one should be treated like this.”

Helpful Report

Posted 3 years ago

“I was waiting on our sofa to come on the 22nd of October but no sofa arrived,no phone call I emailed them a few times even emailed the manager of the Peterborough store but no answer .Can’t get anyone on the phone ! We already got rid of our old sofa when we knew ours was getting delivered,so now we have no sofa and no one to talk too .We don’t even know when it is supposed to come now !! We are so angry and disappointed . We don’t even want the sofa now ! .”

Helpful Report

Posted 3 years ago

“My wife and I bought a sofa from sofology in May 2021 at the Reading shop.Initially time of delivery was 3 months from the date of making our order. We have been waiting for the delivery 6 months gone by now. Sofology have been pressuring us to complete our payment whilst they are busy extending the delivery date. We were specifically told last week that we would be able to book a delivery on the 23rd October 2021, once we pay full amount. We paid the money in full on 22nd October and booked our delivery for 1st November. I just got another phone call now from them saying they will deliver on the 4th instead of the 1st November. They are unreliable, just poor service. I fully understand Covid-19 affected a lot of things but sofology are a let down in our case.”

Helpful Report

Posted 3 years ago

“Took a day off work and had my old sofa removed to make way. Delivery did not turn up. Waited 2 hours on phone before getting cut off. Live chat is a joke, waited 16 hours before my chat was read for them to then close it as I did not respond. Several emails sent. The most frustrating company I have ever come across. Their contempt for their customers says it all. Do not go near them.”

Helpful Report

Posted 3 years ago

“Cushions were missing on delivery have managed to get through to customer services after four hours . Was told we will phone back with an update that day . Three weeks later no update and have spent hours on phone unable to get through and emails not being answered. Don’t buy from here and save yourself the stress .”

Helpful Report

Posted 3 years ago

“Does anyone else want to bring this to the attention of trading standards? They were investigated on BBC Watchdog some time ago. We were in the same position as many of you regarding delivery issues and subsequent 'appalling' customer service and now have a 'faux' peeling leather sofa and no one is interested. Trust Pilot reviews seem to me to be faked too. This site tells the real story of consumers that have had the Dick Turpin treatment. And here starts the long, laborious process of getting our money back. We need to make a stand here!”

Helpful Report

Posted 3 years ago

“Poor service 3 failed deliveries Order now 3 months over due Avoid like the plague”

Helpful Report

Posted 3 years ago

“Nightmare from when order was placed. Sofa delivered with a hole in the back of fabric in June and still waiting to get the replacement fabric. Every time I call I have start explaining from the beginning - nobody knows what they are doing. Absolute shambles of a company will NEVER use again do not use!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Complete joke. Happy to take my money but then not deliver my sofas. Impossible to contact them - lines hang up or you wait on hold for 2-4 hours. Webchat and emails go unanswered. When you do eventually get to speak to someone they are quick to say they’re sorry and understand but are completely unable to help. They just say a ticket has been raised and they have escalated it. Well they have done that every day and nothing ever changes. Still no sofas. Have raised with trading standards.”

Helpful Report

Posted 3 years ago

“Can I not award a zero? Cannot make contact with this company. Website takes you round in circles and gets you nowhere. Eventually got a delivery date after weeks of trying and guess what? Yup it did not arrive and again no contact from them to rebook so need to start again. Maybe sitting on the carpet is not so bad??”

Helpful Report

Posted 3 years ago

“I would advise any/all of those who have paid a deposit to Sofology and have had one or more delivery dates changed and/or altered without any communication and/or have had damaged goods delivered and/or have paid in full and not recieved same goods and/or products to jointly serve class action litigation as no other method or form of protest will ever alter the method and/or process they employ to deny you your consumer rights under the Consumer Rights Act 2015. It is pointless moaning, take action together in strength, that will definitely get their attention.”

Helpful Report

Posted 3 years ago

“This saga goes on and on and on. We ordered a suite on Dec 7 2020. It arrived May 20 2021. It was faulty - the feet of two items were light wood, and the third was black. So replacements were requested. Twice by e mail and twice by phone we have chased this. Promises were made that we we would be phoned within 24 hours with news - nothing. They have still not arrived. Today the excuse was made that they have been lost. So why did it need us to chase them again in order for them to realise this? So we were offered £50 to accept the faulty ones - £50 on a £2,400 Suite - it's a complete insult. We have told them we want the correct feet - and they have told us it will be another 12-14 weeks - that will be over a year since we ordered the item! Surely they could make 4 correct feet and get them over by whatever means (courier? aircraft?) in days. But they don't care. We were 40 minutes getting to talk to an advisor today - our previous contact with an advisor produced no action. E mailed complaints produced no response. This company is utterly appalling in its product quality, attention to detail and customer service and one star is more than it deserves. I have asked them to collect the suite as they are clearly in breach of their contract sale terms. After over a month they haven't responded.”

Sofology 1 star review on 20th October 2021

Helpful Report

Posted 3 years ago

“Ordered a sofa, paid £500 deposit. Took £1800 finance. Was a given a delivery date, booked my old sofa to be faken away the day before. Logged in and notice the date had been changed. So changed the date to when my old sofa would be collected. Old sofa collected the day before my sofa due. Sofology txt me to tell me to book a delivery the day before it was due to be delivered. Even tho i had email confirmation. Sofology then tells me its not in the county. So rebooked again for friday that week. Guys turns up, apparently guys were inexperienced and couldnt get it through the door, even tho the back and arms and feet all simply click off. So called, went to store, still no help. Evently called the customer service team and was assured that it would be delivered the saturday and i was a priority. Got a call saturday and guess what, my sofa will not be delivered. So on the phone to customer service again. She rebooked and assured me tuesday the folllwing week...i recieved email confirmation. I called tuesday morning to confirm, yip its out for delivery however they cant give me a time slot. Guess what, no sofa...called again and apprently it hadnt been booked for delivery. Sofology has managed to forward my details for the finace as ive recieved emails to say they will start to take payments. I called yesterday and was assured that the lady would call me back....no call back. I have had no sofa for a week now. Waiting times on the phones are hours, no one calls back, every single staff member blames the previous staff memeber. No accountabilty, total lies form each person I have spome with. I have no idea if ill ever get my sofa, and i now wonder if there is anypoi t trying to call because ive called many times and its total.pointless. i will never buy anything from here again. Please stay away from this company.”

Helpful Report

Posted 3 years ago

“Absolutely diabolical from start to finish. Silly cow on the phone had the ordacity to offer me £75 off of my sofa after they had delayed it twice by over 3 months of the original estimated date of arrival. I wouldnt even let my worst enemy order from these inadequate, incompetent, robbing bastards. Avoid at absolutely every cost.”

Helpful Report

Posted 3 years ago

“The sofa we ordered (Clarence 3) is extremely uncomfortable and hard, you can feel the metal support beneath the seating. It started squeaking and grinding after a week since the delivery. It's very annoying everything time when we sit down on it. Not recommended at all.”

Helpful Report

Posted 3 years ago

“Terrible service! Can’t get through to complain as always over an hour wait time and they never reply to my emails! Paying for a chair that I ordered in May and still haven’t received! Disgraceful!”

Helpful Report

Posted 3 years ago

“Ordered our sofa back in March! Waiting time extended. Booked delivery 2 weeks ago and received an email to say that the sofa would be delivered today between 0730 and 0830. No delivery! 4 hours in a queue on the phone to get told it was an error and would be a further 2 weeks! Literally no furniture in the living room so the kids now have nothing to sit on at all! Offered a pathetic amount of compensation and told it may take five days to provide us with loan furniture. Simply not good enough from this company. I’ll never use this firm again and recommend customers looking for furniture to take a wide birth! As things stand we are still waiting for a resolution.”

Helpful Report

Posted 3 years ago

“Is it possible to give zero? Tragically bad. In store, over email and on the phone. Got address wrong. Do not respond to emails and over 3 hour waits on the phone. Ordered sofa in late July. We may have it for late October. Except the delivery slot we had may have now disappeared and the link they sent to book gives no option to rebook. So i could email (and get no reply) or wait on the phone for 3 hours. Shockingly bad.”

Helpful Report

Posted 3 years ago

“Would give zero stars ! Customer service absolutely shocking ! Been waiting on suite and footstool from July should have only taken 2 weeks to deliver it as it was bought from online clearance. Impossible to reach them on phone and when I finally did I was told lies . After chats online and loads of calls I was told today I wouldn’t be getting sofa as it was in mock shop so something must be up with it but they could send me out footstool. Didn’t know they made footstools big enough for 5 bums to sit on . Absolutely shocking Tht I only found this out after waiting 2 hrs trying to get through to them . Definitely something going on with this company!”

Helpful Report

Posted 3 years ago

“I wish I had read reviews before buying my sofa and chair so I feel I must write this to deter at least one person from wasting their hard earned money with this company. Delivery was on time and I was happy with the furniture. However after 1 day the leather started to stretch and sag. I was told to leave it for 4-6 weeks to allow it to settle and adjust. After that time it looked worse if anything. They agreed to send an engineer and I was sure we would get the problem rectified. It was a shock when he said this was normal, and this soft leather aged this way.....after 1 day?? The next day I had an email to say that the technician had made a report to say that there wasn't a problem. I was shocked. I rang and waited over an hour to speak to someone who told me that our problem was resolved as far as they were concerned. I wasn't rude or anything, it's not the employees fault, they just follow a generic scrip. I asked why our leather was different to the 1 in the showroom and was told the seat fillings were dressed and plumped regularly. Even I if I could do that to mine it wouldn't make any difference, after all the technician says it's down to normal leather stretch. So why doesn't the leather in the showroom stretch and sag.....mmmm funny that! I feel I was mis-sold, I have ended up with a chair and sofa that isn't as good as the 14 year old one I got rid of. I'm going to take this further and am taking advice. Sofology has told me the case is closed. Next time I will be paying extra and going to an independent company that takes some pride and skill in the way they make furniture and deal with customers. Please think on before using Sofology....the showrooms are tempting and the sales staff persuasive but what you pay for is not always what you get!”

Sofology 1 star review on 15th October 2021

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,650 reviews