Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

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“Missed delivery, unapologetic customer service rearranged delivery unfortunately both sofas were damaged. I had to chase for updates multiple times as customer service do not bother to keep you updated and ignore emails. Eventually cancelled sofas and refunded as they do not inspire trust that furniture will be repaired to a high standard given initial experience with Sofology. Not a pleasant experience and not a very professional company to deal with so will unfortunately avoid in the future - on the plus side a work colleague has avoided Sofology based on my experience and purchased sofas elsewhere.”

Helpful Report

Posted 4 years ago

“Bought a sofa with 2 recliner mechanisms, after a year one side broke and it was fixed. Within a year the same side mechanism that was replaced last year has broken again. I was informed last year that i would not get a 2 year warranty on the part, however when i rang up again this year to get it fixed the assistant confirmed that as this part is only 1 year old its still under warranty. Perhaps avoid buying from sofology until they give 5 year warranties on mechanisms and fixed price repairs. The item was too expensive to break so soon. Also don't buy their cleaning liquid pack! its a waste of money, soapy water and dabbing with kitchen roll followed by warm water and dabbing with kitchen roll works just as well”

Helpful Report

Posted 4 years ago

“Avoid at all costs!! Having the sofa 3 years ago have already had out to fix 2 issues 1st was poor stitching on delivery 2nd was leather colour peeling off Now we are having same issue again with colour peeling off and refusing to cover under warranty. Not covered by the pointless sofashield 5 year protection we paid for. Very poor quality would avoid at all costs my last sofa from harveys never had any peeling after 12 years”

Helpful Report

Posted 4 years ago

“I would click no stars if there was an option! Avoid avoid avoid that is my review in a nutshell. I feel totally scammed and miss sold by this company. Their customers service skills and communication is nonexistent and you have to keep chasing them. Email, phone calls, DM’s , priority team emails, complaints don’t get answered. Your left just waiting for the estimated delivery date on your sofology app to change time again and again, wondering why. No one knows if your sofa has actually been made yet or what part of the process it’s at. So unprofessional giving excuses when you get through to them or they we chat you back after 4 days to say about annual leave and small team. As a customer your company staff issues should not be affecting my experience. I feel sorry for the staff working for such a cowboy company, a rogue trader who is scamming people with false hopes. Still waiting for sofas ordered in August and was told they would be with us early Nov now to be told Dec.”

Helpful Report

Posted 4 years ago

“Ordered and paid for settees in August 2020 to be delivered on 11/10/20 someone phoned to say it would be delivered as agreed so we got rid of our old settees o the 11th some one phoned to say it was a mistake so now we are sitting on dining room chairs SOFAOLOGY promised delivery on the 25/10 but again no delivery new date 6/11 not delivered definitely the 11/11 but sadly no delivery .have tried endless phone calls texts emails this has to be the most useless company going poor customer service all I want is my money back must be better companies out there Avoid Avoid Avoid like the plague they really don’t care about customers rubbish outfit”

Helpful Report

Posted 4 years ago

“Sharp Screws falling out from the leather sofas poor quality after paying for high quality very disappointed, I would have second thoughts buying furniture and think of health n safety of your home”

Helpful Report

Posted 4 years ago

“One base cushion is very firm, one is extremely soft. Technician assures me this is how the sofa is supposed to be without even feeling the cushion himself. Customer service want nothing to do with it anymore as a technician has confirmed that there is no fault. DO NOT BUY FROM SOFOLOGY.”

Helpful Report

Posted 4 years ago

“Horrendous customer service, 3 delivery dates later and fed up of being messed about. Please avoid buying as not customer centric at all”

Helpful Report

Posted 4 years ago

“Great sales staff, reassuringly expensive, AWFUL suite. Customer service not interested other than pointing me in the direction of a YouTube video on how to plump cushions.”

Helpful Report

Posted 4 years ago

“Well it looks by the reviews I am in the same boat, we ordered a sofa which was delivered in May 19, within 2 months stitching came apart, got a new seat cover and this lasted 6 weeks, in May 20 was given a refund against a new sofa, ordered it with 20 weeks wait time, now 27 weeks and not even an email, spoke to trading standards and now give them a week for resolution and then will take it further, you all need to start with CAB and they will assist you with any court proceedings”

Helpful Report

Posted 4 years ago

“Bought a leather suite from sofology which cost around £3000.00 pounds looked at it in the showromm and it looked nice ,but what was delivered was Chinese rubbish and looked nothing like the display model ,the frame creaked, the leather was multiple various skins and the stitching was abysmal ,tried to send it back and select another or a refund but just got fobbed off 11 emails and many phone calls later i had to give up as i was stressed beyond belief ,they even told me that one wrinkly arm was because it was made from cows belly leather and it looked natural ,i have been sold chinese tat and fobbed off by very rude dismissive staff ,do not buy any of their rubbish !!!!!!!”

Helpful Report

Posted 4 years ago

“Sofa ordered 4 months ago with an estimated delivery of four weeks, the sales team are very easy to get hold of and very keen to advise and help. Four months later still no sofa, no estimated delivery date and no response from customer services via email or the website after contacting several times. Have contacted sofology 3 times by phone, each time had a minimum of 30 minutes wait, to be told basically that I will be informed when it is available for delivery but until then they don't know a time scale. I would not recommend to buy from Sofology and would never use this company again”

Helpful Report

Posted 4 years ago

“I oredered a settee footstool and chair delivered 6 weeks late upon delivery the chair was missing. Found out it had been sold to someone else by mistake ? The settee arm leather padding was missing and the hole for the legs on the footstool didn't line up therefore legs couldn't be attached correctly. I was fuming sofology offered to repair both goods which I refused I didn't buy substandard furniture to have it repaired. The missing chair would be replaced by another random chair until a reorder of the entire suite could be delivered in 17 weeks. After spending what seems like forever on the phone to customer services I cancelled the order and have arranged a pick up of the substandard furniture. Luckily I bought this on interest free I would have been devastated to have paid cash. I wasn't told at the point of sale that the furniture was mass produced abroad I was naive to think it was handmade in Britain and quality was assured. I have never complained on a website however I have spent 2 days on the phone to sort out this horrific mess. BUYER BEWARE”

Helpful Report

Posted 4 years ago

“Please, please read the customer reviews before purchasing from them. The sales team and the store are fantastic and they lure you into purchasing a very expensive sofa because of this reassurance. Then the problems start. Delayed delivery, payment issues with the finance company and the worst part of all is the cheap Chinese junk they have sold you. Supposed to be a 20 year guarantee on the structure and springs but that guarantee really isn't worth the paper it's written on. They will do everything they can to wriggle out of repairing it. Despite written conformation that the springs and structure of the seat is covered for 20 years by there customer services, the repair guy was told by his Manager not to repair it and that the spring in my seat isn't covered under the warranty!! Apparently it's a different spring. Also I'm only just out of the 2 year warranty of everything else and despite being in a worldwide pandemic, they will not budge on the dates of the warranty. Sofology must be classed as key essential workers during this nationwide lockdown period! Once again, I cant stress enough, please read the reviews. What seems to be an amazing product in their lovely showroom is nothing more than cheap Chinese tat that is backed up with appalling customer services and false guarantees. You will regret buying from them.”

Helpful Report

Posted 4 years ago

“The in store staff are good and they send you a review request straight after that because their customer service is horrendous and if they sent the request when/if you receive your sofa their reviews would be terrible. Mine was ordered 4 and a half months ago, it still hasn't arrived and it has been delayed for a 2nd time for a further month without them even bothering to contact me”

Helpful Report

Posted 4 years ago

“So far not too happy. Ordered sofa in September based on their advertising of "Order now and sofa in time for Xmas, they draw you in, customer service very pleasant, you purchase and sign up, only then comes the phone call a few dsays later to advise they can't guarantee in time for Xmas but she said "you got your nhs discount though" meaning I should be happy with that. And yes I did get 15% off " if purchased instore", however the online price was the same price as my discounted price".”

Helpful Report

Posted 4 years ago

“If I could give 0 stars then I would, you don’t deserve 1 star. Ordered a sofa at beginning of January, waited nearly 8 months for it to be delivered, hardly any communication during this time. The sofa has several faults with it from the day it was delivered. 2 technician appointments cancelled your end at last minute. Now you are not responding to me. Over 10 months and we still do not have a working sofa. Awful customer service.”

Helpful Report

Posted 4 years ago

“After waiting over 3 month for delivery, we had an email informing us of a further delay. This is due to the shipping not able to dock. Well, I certainly was not made aware I was paying all this money for some cheap stuff manufactured in China”

Helpful Report

Posted 4 years ago

“Absolute shambles of a company! Have spent nearly 4K on my sofas only to firstly have another delayed delivery which nobody from Sofology had the decency to inform me about! Now having further issues which Sofology don’t seem to be interested in resolving. I spent hours on the phone trying to speak to someone in the customer service team and every time I get through to someone which would take around 20mins each time they seem to not be the right department! I’ve been transferred to 6 different people and can you believe it that I still haven’t got to speak to one person who can help me. Would NEVED recommend this company at all. The customer service team don’t seem to know anything and are just happy to transfer you to someone else and then someone else etc etc. It’s not 1 star that I give them it’s ZERO!!! Oh and still waiting for a response from my complaints email which was sent 3 weeks ago! Goes to show how serious this company takes their customers. DISGUSTING!”

Helpful Report

Posted 4 years ago

“Terrible after sales service can’t find out when my order will arrive .think I will be cancelling my order”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,647 reviews