Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.52

1.5 Rating 1,349 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 29th January 2025

364

Anonymous

Anonymous // 01/01/2019

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“Truly appalled with Vestiaire. Shocking customer service, when my parcel didn’t arrive they would not help me even though I’d chased it numerous times. Still fighting for a full refund from November 2021. Will never use them again. DO NOT USE VESTIAIRE!!!”

Helpful Report

Posted 3 years ago

“I have made 5 purchases on VC. 3 of them were fine, despite one of them being a bag that was scratched when the listing didn’t say so. I just ignored it thinking I loved the bag too much to care. The remaining 2 purchases were nightmares, with my most recent one still undergoing bank and PayPal disputes. I purchased a wallet after the seller said on the listing that it was excellent condition with normal darkening at corners and no damage. I even left a comment on the page asking the seller to confirm if there are scuffs or damages, to which she said no, it’s got no sign of use. Pictures didn’t show damage either. Then the product arrived after a quick DHL shipping and what?! Peeled leather at the front. Corners scratched, showing the white under layer (this isn’t normal darkening?!) I emailed and did a live chat with Vestiaire on the same day and they promised full refund on both occasions. I even have the email proof that they confirmed full refund. All these happened within 72 hours of their golden period of relisting without commission btw, so one might think the nightmare is sorted. I shipped the product back to their hub the next business day. By then it was beyond 72 hours, catering for an additional 3 days of international shipping. It finally arrived at their hub today. Guess what? They then issued an email saying the product is compliant and now I can either 1) have the product back by requesting it within 24 hours 2) relist with commission fee. I almost wish I made more damages before I returned the product so they have no chance of saying it’s compliant. I emailed them for a proper, formal quality control report. As usual, I got no answer. Their customer service team is also hard to get so 24 hours = ridiculously chasing time zone difference trying to get in touch with their team while making quick decisions to compromise because a big company like that is nothing but money hungry. I’m in Australia. This is not compliant with the Consumer Law. So Aussie customers, beware!”

Helpful Report

Posted 3 years ago

“Not to be trusted!!!! All is great until something goes wrong. Lost my items, noone is even trying to get my money back. I been emailing back and forth for 2months now without resolution..they are keeping over 200 pounds of money as currier they chose lost my items. Do not buy from them cos of something goes wrong you will not be looked after ....”

Helpful Report

Posted 3 years ago

“BE WARNED... This site is run by trained monkeys. It is slow, dumb founded and simply trash. Stay away at all cost as you will regret it!”

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Posted 3 years ago

“It's been two months that I've been trying to get my item back from Vestiaire Collective USA. I've been receiving the same trivial answer: 'Good day. Thank you for reaching out to Vestiaire Collective. I will coordinate this matter to our Experts to have it check and assess thoroughly. Rest assured that we will take this matter seriously in our end and we will do our best to resolve this matter. I will get back to you within 3 business days or as quickly as possible once I receive feedback from our Experts. I am humbly asking for your patience as we wait for our Experts response. Thank you very much and keep safe!' Our account manager is no longer with the company and none of the management in the USA is replying.... The item is worth $400!”

Helpful Report

Posted 3 years ago

“I bought a pair of Victoria Beckham trousers on 30 December. Vestiaire sent an email after 3 days that the seller has got covid and was therefore unable to send them. I replied that it of course can wait a little but this is now 3 weeks ago and I haven’t heard from them since. When I look at the status it says that the item would be sent within 7 days. It’s impossible to contact Vestiaire by email. They just send you back to their robot driven chatbox which is not helpful at all as you have to choose the specific issue. And this issue of missed delivery is not on the list. I’ve three items to sell and sold one already but I will not sell the other items. I bought two items, a miu miu bag which was excellent and a Bulgari make-up purse which was not as I expected. I will not use Vestiaire anymore and I’m telling anyone who asks me not to either. Be prepared for a lot of hustle if you get a problem.”

Helpful Report

Posted 3 years ago

“Not a good site at all, mainly let down by dishonest sellers (avoid eve813001) that wont wvwn give your money back after you send the item back! Wont use Vestaire again”

Helpful Report

Posted 3 years ago

“It's ridiculous, I live in London, in a high rise, there are about 50 apartments, Vestiaire decided that because somebody else has the same address (remember this is a high rise where over 50 people share the address) I have multiple accounts, heaven help the people who might house share, welcome to the 21st century, VC obviously isn't there yet, oddly enough I had to sent them scans of my driving license and a utility bill previously, because their awful (they go for the cheapest one) delivery service lost one of my items. It's a joke....”

Helpful Report

Posted 3 years ago

“Unpredictable, Untrustworthy, Dysfunctional they lost my Helmut Lang Skirt over a month ago the customer service here is terrible they have lost 2 of the 14 items I have sold as compared to Poshmark which has lost none of 90 and the "help desk" is useless they just give you the runaround. I sold a Helmut Lang skirt over a month ago have not gotten paid they won't look into where it is won't do anything but tell me”

Vestiaire Collective 1 star review on 19th January 2022

Helpful Report

Posted 3 years ago

“If I could give this website a MINUS 100 I would! Worse selling experience of my life! I sold them a authentic delvaux bag tagged with the serial number booklet receipts and all and they still knocked it back telling me it's fake! Now it's stuck at customs as they want me to pay duty and tax again!!! This company and the people who work in it are an absolute joke! Takes them so long to reply to emails and you can't contact them directly either now I wonder why that is lol. STAY AWAY PEOPLE THIS COMPANY IS A FRAUD THEY HAVE NO IDEA ABOUT DESIGNER AUTHENTICATION AS THEY WILL NO ANSWER MY QUESTION OF HOW ARE THEY QUALIFIED TO ASSESS AND AUTHENTICATE BRANDS! STAY AWAY!!!!”

Helpful Report

Posted 3 years ago

“Absolute Crooks! I would give zero stars if I could . I first tried to help a buyer with a delayed parcel by contacting Hermes for her- but Vestiaire banned permanently from the chat (!) for doing this! The parcel has been delivered , the Hermes tracking shows this but Vestiaire have not marked it as so, and refuse to do so despite the tracking information - this means will not get paid because it says it has not arrived when it had and Ivan not contact the buyer because I am banned. I advise all potential buyers to avoid at all costs , I wish I had read all the reviews first.”

Vestiaire Collective 1 star review on 15th January 2022

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Posted 3 years ago

“Disappointing experience! I purchased a pair of boots through them, which weren’t the verified size and now I’ve spent almost a month trying to get a refund. It’s been such a pain!”

Vestiaire Collective 1 star review on 13th January 2022

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Posted 3 years ago

“This company is horrible and I will never purchase from them again. The qc team checked a Chanel bag that I purchased and didn’t notice that the hologram serial number was missing. There was also trash in the bag. How do you inspect a bag and miss that? Trying to get a refund issued is a nightmare. They told me to send the bag back so that they can do another qc check. If they missed these things the first time they’ll miss them again. I am done with purchasing anything else from this company.”

Helpful Report

Posted 3 years ago

“After I made my first sale the buyer claimed the bag wasn’t legit. Totally untrue according to entrupy and the vendor I got it from who has been in the business for 25 years! They withheld my payment but the buyer never sent the bag to be checked by vestaire “experts” I’ve tried and tried, but after over half a coven text exchanges with agents who deliberately make conversations go in circles: I would say what my issue was and they would. Follow up with a statement or question that keeps the dialogue from moving further . Or they just lie, one agent said my bag was on its way to vestaire, 8 days later I try another agent and they tell me the buyer must send my bag but has 7 days to do so… I was like, “it’s been over 8!days!!! The whole time I was able to communicate with the buyer, she acted as though nothing was wrong. Claimed she asked for a shipping label, never got one so she just held onto the bag without following up. That doesn’t sound like the action of someone who just bought a “fake” bag. Those actions are of a shady thief who made a claim in order to stop payment, they kept the merchandise and enjoyed it without paying. I can no longer reach vestaire, my chat function in app does Nothing when I open it. Vestaire supports buyers who stiff a seller and then cut communication. I have no recourse, my property is in the hands of a liar and thief. And the platform is running business as usual. They are awful, no one should try selling there, too much Risk bc this could happen to anyone”

Vestiaire Collective 1 star review on 10th January 2022

Helpful Report

Posted 3 years ago

“I send my Chanel to VC - the item was sold Then i got a cencellation - i had the Recive for tracnumber Now my item again on their website with wrong information I want my CHANEL timeless back!! How?? There dont exist a contact anywhere- only robot help that stops Can somone Tell me how to get my Chanel back from them???”

Helpful Report

Posted 3 years ago

“I have had the worst experience in this site 3 times and I am done!!! The REAL REAL, The Luxury Closet are far more better, cheaper and nicer to deal with. On vestiaire vestiaire I made 3 attempts to purchase shoes they took my money 3 times and after 2 weeks just when I thought I was getting them delivered (same shoes) they would cancel the order and refund me but made money on the actual checking of item 3 times and will not refund even though they say it was a technical fault. Terrible!!! TERRIBLE!!! They deduct also over $100 in fees on each item. I have never dealt with such crooks! Please be careful!!!! They give you a tracking number and then cancel the order! Absolute waste of time. The staff was extremely unhelpful and rude! Check out the orders below. It has happened with everything I have ordered! Time to move on.”

Vestiaire Collective 1 star review on 3rd January 2022

Helpful Report

Posted 3 years ago

“DO NOT BUY/SELL on Vestiaire Collective. I sold my item on 10/30/21. VC emailed me and I sent the item to the Buyer 11/1/21 using the address provided to me from VC. On VCs website I notified them that the package had been sent and provided the USPS Tracking No. I contacted the Buyer on 11/9/21 to let them know their package was on it's way. For some unknown reason from the date the package was picked up at the P.O. 11/1/21 it was held in NJ for 8 days. I received another email that the item had been Authenticated. The buyer did not receive the package until 11/10/21. I asked VC when would I receive payment. They told me after they rec'd confirmation from the Buyer, I would receive payment, but I should wait to hear from them. They contacted the Buyer who said they had no problems with the item. The next email said that payment had been triggered and to expect any day. After waiting several days, I contacted VC again to find out the status of payment. They said the Buyer had cancelled the order and had been refunded the money owed to me. I have sent attachments of my usps tracking receipts, copies of emails from Customer Service, chats conversations. They have not sent me back my Balenciaga Boots worth $400 to me. Nor paid me because the Buyer decided to keep the boots. All I've gotten from VC is they are working on returning the item to me or getting back the refund they sent to the Buyer. I don't care what they do, all I want is either payment for my sale; or return my merchandise to me. I wish I had known there were so many complaints against this consignment site. I will NEVER use them again, and I advise you to go elsewhere. You'll never be compensated!!!!”

Helpful Report

Posted 3 years ago

“i used their platform to sell my shoes, i shipped my shoes for the authenticity check but they canceled my order and never returned my shoes. it was $700 Christine Louboutin shoes. i have been begging them to return my shoes but no luck from the past 6 months. its a big SCAM”

Vestiaire Collective 1 star review on 29th December 2021

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Posted 3 years ago

“At first, I loved shopping on Vestiaire - they have good product options over a variety of sellers and types of products. But BEWARE, they have the worst customer service out of any platform I have ever seen. I purchased a product that, shortly after purchasing I realized was gravely misrepresented in the listing (I basically thought I was buying a purse and it was in fact the size of my palm”. I reached out to Vestiaire immediately about the issue to see if we could cancel the order before the item was shipped. I was told that, although they agree that the item was misrepresented, the Seller is the only one that can cancel the order. I reached out to the seller and she refused to cancel in order not to hurt her “selling reputation”. Once I actually received the item, I reached out to Vestiaire again. I have been tossed around with about 5 representatives for a complaint that I filed. Finally after days, they just told me that they agree the item is misrepresented but I didn’t reach out within 72 hours of receiving the item so there’s nothing that they can do. Plus, I reached out before the item was even shipped. Many other sites will give you a one time leeway but not here! Anyways, what I am saying is you can find some good stuff on this site. There’s also a chance that you will pay $300 for a keychain that fits absolutely nothing. If you have money to waste, go for it.”

Helpful Report

Posted 3 years ago

“I bought coat from them, item was listed the wrong size (French size given when the size was Italian, as a result it was too small and I couldn't close the coat, measurements also wrong) it went through their authentication, they should have picked up the size problem and the wrong measurements, they didn't and I couldn't return, only relist, which I did but I had to use the original description (horrible as I could not alert a buyer, so I mentioned it in the comments as I didn't want anybody else to get stung), with relisting they use the same text, exactly the same and the same measurements, same pictures, I tried to upload new pictures they were not approved, apparently duplicates (they weren’t), I could only request that they change the measurements later but it was still listed as a French size, so when somebody who needs a French 38 sees the Italian measurements of an Italian 38 it doesn't fit, an Italian 38 is like a French 34, a UK 6 or smaller), somebody bought it eventually (after I had reduced it to a fraction of what I paid for) and had it sent to a drop off point, then I got told it will be returned to me for non compliance, buyer alerted them. I wanted to know what was wrong as it was the coat I had bought from them earlier (and sold for much much less as a coat that doesn't fit is no good) I was told it is not compliant and a picture which I thought must be a mistake because it didn't show the coat I sold, not even the same colour, which I told them. Reply the picture the buyer provided shows it is non compliant. I tell them again the picture that they showed is not the item I sent out, same reply "Buyer returned because item is not compliant" - robotic to the extreme. You can imagine how pleased I was to get a ripped old anorak back, my coat was dark grey and Bottega Veneta, what I got back is a no name washed out khaki and in a state that it is only fit for the bin - but the return is now closed... I can't even get the buyer as the drop off shop was a Tesco Express. I won't use them again, I heard similar stories when people bought bags that turned out fake, they just told them to re-list. I bought the coat for £680 including sending and authentication, pre Brexit so luckily no other charges, sold it for £120 (after a year I just wanted to get rid of it) which stung but that way I thought I didn't make a total loss, only I did! They spam you with mails to lower your price, lower your price, they take their commission but as a buyer and a seller, you can’t expect any help! I will NEVER use the website again, on Trustpilot they replied with a standard text, to get in touch with them as they are there to help - when I did, I was told the issue is closed and then Trustpilot removed my review despite me showing them evidence that I contacted Vestiaire and the replies from them, screen shots of my profile with item number and all, but then Vestiaire pays Trustpilot, so trusting Trustpilot is about as good as trusting Vestiaire, both are not trustworthy! Oh best thing was when I said "If you keep continuing to act like this, the company will suffer" the reply was "We are doing more business than before" - yes, on the backs of people who trust you and who get screwed over. Bye Vestiaire, I trust in "What goes around comes around" you got a lot coming!”

Vestiaire Collective 1 star review on 23rd December 2021

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Posted 3 years ago

Vestiaire Collective is rated 1.5 based on 1,349 reviews