RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RAC cancelled my car insurance on the grounds that the black box was not fitted before 31/08. But it was fitted on 29/08! Even worse: they forgot to communicate it to me. Now they refuse to acknowledge their mistake and take responsability! Insane. They can't be trusted.”

Helpful Report

Posted 4 years ago

“I have a commercial recovery with RAC paying substantial amount for my vans. Probably only using once or twice a year. Waiting time is 4-5 hours for engineer to turn up and 4-5 hours for recovery to turn up. Absolutely disgusting and shame on this company. 9-10 hours just to recover your vehicle is not acceptable but disgrace. I would not recommend anyone to use RAC.”

Helpful Report

Posted 4 years ago

“3hours 30mins and no show but got emails about E,cars and insurance shame on you don't wast your money with them thay all so will take 1 years payment out of your account when the renewal is up at a lot more money vary underhanded”

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Posted 4 years ago

“My daughter has been waiting 4 hours keeps getting the same text every 30 minutes but still nothing is being sorted. Disgusting service”

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Posted 4 years ago

“What a bunch of liars and bad professionals. They left me 3.5 hours at the cold freezing and rainny night with a motorbike breakdown. I had to leave my bike on the road all night and get a taxi home. Cancelled it next day of course. I hope one day they will go through the same to see how it is. RAC not even for free!!! They should start to sell burguers abd kebabs because they have no idea how to provide this service.”

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Posted 4 years ago

“Not the company they once were. 20 minutes to get through and so far a 3 hr wait with automatic texts every 30 minutes. After 20 years with them will try another next year.”

Helpful Report

Posted 4 years ago

“Broke down with a baby and toddler in the car, took 20 mins to get through to talk to someone, then got passed arround, then was told someone should be with me in 45 mins, after an hour no text to update me, called again, hadn't even been booked in to send help, re-arranged, we all went home in a cab, after 2 hours still no update, some will be with me in an hour, 2 hours later still no updates, went to bed, woke up at 6am with the kids, then got a text to say he will be arriving soon, - never ever use RAC”

Helpful Report

Posted 4 years ago

“Called at 6pm for breakdown and was told be about 90mins with traffic ect. After that had constant texts every half hour saying delay will be with you asap. Now its almost midnight sat in the dark and its -1 outside i have rang twice and have just said they will call me back after rasing an issue and still waiting.”

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Posted 4 years ago

“Really rating should be nil!!! I called to ask for assistance at 12.44pm and was told it will be approx 4-5 hours before they could send anyone out. I am a woman in the car on my own, okay I was sat in a car park at the petrol station with nothing else around remote area just over an hour from home. Kept getting texts saying they are busy, delayed, due to the current situation, traffic very busy. But after 4 hours waiting I rang to ask what was going on, I was then told that they estimated that someone would be with me at 19.55!!!!!!! Nearly 7 hours waiting for help absolutely appalling, I did check that they were aware that I was not at home and that I was a woman on my own, the answer I got was there is nothing more they can do to help me they are just the call centre. After a few exchange of words I was offered a taxi to take me home , over an hour away and come back in the morning!!! What an absolute Joke. At 4.45 I had had enough and sorted it out my self. I got home at 19.00 and had a text saying that someone will be with me in 20 mins depending on traffic, I rang the number the mechanic gave me he said that he had only just been given the job 10 minutes ago....... what more can I say???”

Helpful Report

Posted 4 years ago

“1.I broke down in MAGOR near Newport @ Thurs 19/11/20 and call RAC. 2. TIME 21:43 pm. 3. ASAP ON TEXT. 4. next 45 min. 5. 12:04 am text from celtic recovery. 6. message with you within 90 min. 7. I made a number of calls and they RAC informed i have not registered my car when in june I call them for service they fixed. 8. there was also a eastern europe person accent in previous call and could not communicate. 9.I called again and no show and called at 1:09am 10. CELTIC recovery came just after 2:44am 11. call the RAC and said CR only can max 10 miles and left me on A48 MARSHFIELD-COLD and DARK. I am 61 age. 12. extra 7 min from my house and had to walk nearly 3 miles and reached home 4.13AM. WHAT about BROWN LIFE MATTERS.”

Helpful Report

Posted 4 years ago

“I've been a loyal customer of the RAC since I was 19. I'm now 64. I used to always have both my car insurance and breakdown assistance with them. The insurance cover I cancelled a couple of years ago because I became fed up with the premiums rocketing up each year despite me never once making a claim - so much for years being a loyal customer. Just where was your loyalty to me RAC? The breakdown cover I kept. I've renewed it every year over the years despite only ever calling them out twice. Having it gave me peace of mind. However all this changed a couple of weeks ago. My car wouldn't start. No warning just suddenly refused to go. Called out RAC. Arrived promptly. Lovely chap both helpful and friendly. Run tests and announced car needed new battery. Fair enough I thought however a bit staggered when told cost would be £215. I was in a bit of a fix really because if I turned the engine off the knackered battery wouldn't re-start it. So I bit the bullet and coughed up. Whilst the battery was being replaced I took the opportunity to go on line and check the prices of stop-start batteries supplied and fitted by RAC patrolmen. The same make and type suitable for my car was advertised at £70 less. I queried this with the patrolman who could offer no explanation why this was so. With a sigh of reluctant resignation I had no choice but to suffer the misery of pursuing the matter through the RAC Customer Services route. What a waste of time that was. Endless hours of waiting for calls to be answered that never were and composing emails that nobody ever replied to either. All I wanted to know was why their was such a difference in the price I was charged for the battery fitted to my car versus prices advertised on line. But I got no where and the more RAC Customer Services blanked me the more annoyed I got. My query soon became a complaint. After 2 weeks trying I did eventually get to correspond (by email) with some officious woman who simply dismissed my query without neither answering it or indeed offering any kind of tangible explanation. To me it was clearly a bluff to cover up a scam. I felt I was deliberately sold the more expensive model of a manufacturers battery when a cheaper model made by the same Company could have sufficed and been fitted. And if I'm wrong and it were a case that the Patrolman only had the more expensive model in stock on board his breakdown van then why could someone at the RAC just admit that and say so? The experience has just left me feeling I can't trust the RAC.”

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Posted 4 years ago

“My car would not start so rang RAC at 4.00pm and they said someone should be with you in 90 minutes was stuck in my cold car with my daughter. After 90 minutes kept getting texts to say another half an hour after 4 hours got someone to jump start my car the service is appalling and I would never never ring for assistance from them. It took 4 minutes to jump start car . I would advise anyone using them to cancel the service id beyond believe.don’t think they would have turned up at all.”

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Posted 4 years ago

“I waited six hours for recovery yesterday. I broke down at 8 and he didn't arrive untill 2pm. The recovery driver, when unstrapping the bike from the truck ripped the front headlight off when he unstrapped the bike and the strap got caught. He then told me he didn't damage it when I literally watched him do it as I was steadying the bike to help him.”

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Posted 4 years ago

“I broke down in a dangerous part of the road and called my recovery. Waited nearly an hour only to be told that the adviser had set up recovery for a postcode 40+ miles away. Had to reschedule a recovery and was left waiting hours, all in all 3 hours. Car started when I was recovered but I was left without any information of what had happened after no breakdown report or checks were made. Did it again 2 days in a row so had to get to the garage myself for repairs. Really unhappy with the service even after complaining. Customer service is appalling. Avoid.”

Helpful Report

Posted 4 years ago

“I broke down yesterday, 15/11/2020 on the M1, just past junction 34 heading north. This is four lanes now so no hard shoulder. I knew it was a serious electric fault because all the dials suddenly stopped working, Alternator, a known fault on triumph motorcycles of this age,2005. So inside lane, no hazards,battery completely fried, I'm scared. call the RAC, explain the situation,I tell the operative no point sending a mechanic, I need a flat bed truck to get me home. Highways arrived, cordoned off the lane and we waited. About 30 minutes later Simon arrived, a mechanic in his little van. He can't start it so he rings for a flat bed. grrr. Another 30 minutes a third party company, Richford recovery ring, and say they've been given the job. But they won't get there for another 60 to 90 minutes. At this point the Highways agency chap says he can't keep the lane closed off for that length of time. He sent for a flat bed from them, saying to me whichever comes first will get me off. The Highways flat bed arrives first and takes me and the bike to the nearest services. £150 thank you very much. Richford arrived about 30 minutes later and took me home. Rang RAC today and asked for reimbursement. Not their policy. If you're looking for breakdown cover, look elsewhere.”

Helpful Report

Posted 4 years ago

“Broke down not far from home early hours Sunday 15th so left the car and walked home, went back at 7am to see if the car would start, no good!! Notified RAC of my breakdown on line as the 'rescue me' wasnt working on the app, 20 mins later Iain I think he was called was there, no gargon, no bull shitting, showed me exactly what was wrong and what needed done, hooked up his battery booster to my battery so I could drive the 8 miles to the RAC approved garage while he followed, got me in for the next day and my car was made a priority job as I needed it for work. He then brought me home and explained all the advantages of my membership some of which I didnt know. Class service all round”

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Posted 4 years ago

“Today I had call rac came quickly but luke was the man he was more interested on selling me battery £100 I said it’s too expensive than he told me I’m not allowed to call again if I do i will get £100 charge what was not my policy then he said may be problems with alternator or wiring he not find out what is problem in case I break down again what shall I do buy another break down from different company”

Helpful Report

Posted 4 years ago

“Hi my name is FIAZ ASHRAF I live in Worcester and needed breakdown service a man named JOHN MOFFAT came to my rescue within a hour of phoning them he was really helpful put air in my tyre and jump started my car he is a asset to the company would recommend John Moffat for recovery thanks RAC”

Helpful Report

Posted 4 years ago

“First time with rac and the experience we had was terrible found out we we're only covered 10 miles from home but the garage i was getting towed to was 20miles they wanted to charge me £7 a mile so would cost me £70extra with my cover.and thats with the top cover worth it if you breakdown 10 miles from your front door so avoid this company”

Helpful Report

Posted 4 years ago

“Pleased to say have received a great service from RAC breakdown when needed help especially from the mobile patrol/mechanics. Customer Service on the other hand are a different kettle of fish entirely and absolutely appalling. Worse of all as a department they: 1) Don't answer their phones 2) Don't reply to emails 3) Don't respond to correspondence. Consequently submitting (or even trying) is futile. The RAC website is full of the usual hype and bull about being 'caring' and 'delivering a great service'. What utter rubbish. It smacks to me of a department under staffed and under resourced and simply can't cope. Address these issues RAC and sort yourselves out. The alternative is to haemorrhage customers. And I feel sad to say this having been a loyal member for over 30 years.”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 2,842 reviews