RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,907 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect service Came in 15 mins Fixed within 5 mins”

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Posted 10 months ago

“The call centre staff were so helpful. Kept me updated and patrol was there in no time. My car couldn’t be fixed there a then as it was a dpf issue so they towed me to a local garage. Fantastic service all round !”

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Posted 10 months ago

“no facility for zero stars abysmal service. nearest van to sheffield was 92 miles away and had 3 other jobs first 6 hrs later he tried selling a new battery.said was dead.course its dead.the lights had bn on 2 days. the battery would have charged.it was 3 mths old snapped bonnet release handle off. total waste of space not enough vans ...leave u stranded way too long just scam u out of your money and cant provide a service”

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Posted 10 months ago

“Cancelling my membership with the rac was stranded on busy road side I'm 64 just had a heart op and diabetic just because I couldn't prove i tax the van that morning the refused to come out I pay for myself plus the car wanted 340 quid to come out so moving on to Britainia got best reviews”

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Posted 10 months ago

“My father died a few weeks ago, every single company and business I have dealt with have been excellent, understanding, and helpful at an obviously emotional and distressing time. Until it came to the RAC. His bank account was still active as he supported several charities and as each final payment was made the direct debit was cancelled. It wasn’t noticed that he had a card continual authorisation for the RAC, so when RAC Car Insurance popped up it was a little confusing, as he wasn’t with them. RAC car insurance confirmed he hadn’t been with them for years, and could offer no explanation. It turns out member breakdown service uses the same account details. Quick phonecall to them to explain the situation, okay they said, we’ll send him a cheque, err, think about what you’ve just said I told them. Oh we have to do that they told me, I asked them just to reverse the transaction, it seems they can’t do that, oh and there’s an admin fee, almost half the membership fees. I pointed out that as he had died weeks before they took the money, his authorisation wasn’t really valid, to think about what they were doing and surely this can’t be the first time a member has ever died. They suggested if I didn’t like it to make a complaint. So I did. The money, not even slightly interested in, the fact the RAC think they can do this to my dad, it’s going to cost them, I have REALLY good legal insurance, and I checked, it covers this as they’ll reclaim all their fees from the RAC. The RAC, they really will steal from the dead.”

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Posted 10 months ago

“Engineering replaced spring for left front drive, left with out test drive it then we check on it and he touch something in the system and now cause all the lights flashing!! Raise complaint and saying will get back to me within 8 weeks? So cannot drive the car for the whole time? Have to get someone else to look into the car now, this is ridiculous!”

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Posted 10 months ago

“8 hours wait to breakdown last year and still never turned up by 1am...I had to make other arrangements to get car home.... meaningless ETA's ignorant non caring call centre staff...arrogant reply to email just a total rip off company charging double the price of Start Rescue who where totally opposite ..caring staff and just a 2 hour wait for recovery truck for my daughter last month.”

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Posted 10 months ago

“This company are not fit for purpose. I couldn't believe the shocking rudeness and the lies. Basically, our family waited all evening and they didn't come out and lied that someone was on the way when they weren't. Then we were told that our call out had been refused (but we weren't told this until we chased them up) but we weren't given a reason, just that the decision was final! A sarcastic person put the phone down on me and sarcastically wished me a Merry Christmas!”

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Posted 10 months ago

“16 hours left at the roadside”

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Posted 10 months ago

“Dont have accident cover or Insurance from RAC. They auto renew and give you no stop grief trying to cancel. I am 70 years old and had to spend hours on this and all I got was frustrated and annoyed. NOT RIGHT”

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Posted 10 months ago

“Only giving 1 star because I couldn’t give 0! Absolute joke for the money you pay monthly! Broke down at a service station at 4pm, someone came to us in 20 mins but explained they could only drive 1hr down the road due to the equipment (trailer) and someone else would meet us at the next service station to take us the extra 1hr 10 home. Was dropped off at the next services at 6:45 and was told it wouldn’t be too long to wait. By 7.30 we called just to check that someone else was coming as the app showed the job as “completed” so no way of getting an update unless I called. Was told that they would be there at 7:45pm. Waited until 8.45 and called again. Was told the driver had actually cancelled but nobody told us and they have now passed it to a third party and they will call me to arrange direct and I will get a text with all the info. Text came through, very generic and no info. Waited until 9:45, he said he can see from the update the third party is on his way and is 28 mins to be exact away. Apologised for the delay but assured us to wait rather than staying at a hotel (that my policy covers) as this would be the quickest way. He advised due to all the messing around they would drop my car off at a friends garage (9 miles from my home) and pay for a taxi to get me home. The driver finally turned up at 11pm! He said he only received the order at 9:55 and came straight there so didn’t know where the 28 mins was told to them. Ended up getting home at 1am. Today I have called to discuss a hire car as part of my onward travel policy to be told because I accepted the “courtesy taxi” to get me home this voids any courtesy car as it’s one or the other. Been passed to 6 different people on the phone to then be cut off due to their lines closing! Absolute joke of a company! Save your money and go elsewhere”

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Posted 10 months ago

“USELESS AND UNSYMPATHETIC! sent the wrong collection vehicle so the police took my sons car away..total cost...£584 !!! Customer service JUST AS BAD!! Never ever again !”

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Posted 10 months ago

“I’m a disabled driver with a motorbility vehicle. I ran out of charge at a charging point, it would not take my car the only one I have . First of all was told by the patrol coming out to me rach cancelled it as it’s a 4 wheel drive and cannot be towed , I told them it is not 4 wheel drive. They told me to go home and someone will come out too me on the morning , they provided the taxis , got the the patrol man came and said there’s nothing I can do as you haven’t broke down and your at a charge point , when telling him it’s not taking my card he just got in his van and off he went not a care in the world left me stranded I’m female with disabilities. RAC don’t care disgusting if you ask me .”

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Posted 10 months ago

“Contacted RAC today spoke to Paulette at Bristol, very helpful and professional, would highly recommend”

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Posted 10 months ago

“The star is for the independent tow service. No stars for RAC. Two weeks ago- called RAC-eta constantly changing. I was on busy road, dark and no medications and low battery. I repeatedly rang for update- each time was as if new and having to explain. I added re mobility poor. Gentleman turned up at midnight. Changed £670 for injector and he also said he was sitting at services ages and unsure why they only just called him. Same issues with car yesterday. Broke down on slip road early evening. Lone female. No lights nor near a town. Have Parkinson’s. Difficult to get through to them, told at ten pm no RAC in area. Tow to compound only then get taxi home. They wanted me to leave key under car and it would be collected in next few days and dropped off to me-police even said to them invalidates insurance. RAC said tow 11.15pm and guaranteed to police by midnight. Five minutes later it was cancelled. I was told by tow company that rac made the decision but rac lied to me. They also tried to say I can only have one call out a year when I have unlimited. By one am they admitted there was no RaC nor tow services available and they would arrange hotel. They asked if I could walk at one am six miles to nearest hotel! They paid for taxi in the end and hotel, but only single room on third floor as cheaper for them. I can’t do the stairs and kind porter at hotel gave me accessible room. No breakfast included. Told I’d be informed in morning of new time. No contact- I called them at 9.30am and they said tow to home at 11.15am. I said will need a taxi. They thought I’d find my own way back! They reluctantly agreed to arrange. Got a call from tow person at my car 10.15 and he offered to collect me and we towed car back home. Once home ( 3jrs later) I realised there was no contact re taxi or update. I called rac and they were had it as still waiting for tow and they could see no one had arranged taxi. Absolutely disgusting and no empathy for anyone with a physical disability. Go with green flag or AA people. Horrendous. Added to everything, just been told by local garage that they could have done the injector for just over £350 including labour!!”

Helpful Report

Posted 10 months ago

“Last night 13/06/2024 while driving along M1 motorway on my way home my car dashboard sign went off and it had something to do with my engine oil, I do not have any experience or knowledge about cars and not so very sure what to do, so I pulled over on the hard shoulder next to a driver who was broken down as well. So I decided to contact my recovery service associated with my insurance (1st Central) at (09:00 pm) which is RAC and they have sent me a link to fill out what happened to my car and where is my location. Cut a story short I have waited for them till (23:30) on a freezing pouring rain in a very dangerous part of the M1 motorway. I have also contacted them six times (6x) and they keep passing me to different agents and the agents keep telling me that they are going to send a dispatch team. One of their dispatch team contacted me and he said that I was pass on to another dispatch team. Without any communication at all! They do not update you on what is going on! you need to keep calling them to get an update! A nice helpful gentleman from AA called Garry who came for the other motorist who is pictured here helped me to get my car fixed. This is RAC’s job but AA and Garry is very nice to help me because it is getting late and there is no sign or update from RAC about my recovery and its going to be 12 AM. They're service is very poor! I was with AA recovery on my recent insurance but I gave RAC a try. But oh I was not expecting a poor service from RAC. I have pictures and videos to prove this claim. I will never use RAC again please use AA recovery associated with your motor insurance company.”

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Posted 10 months ago

“Jack - ID number - 8477 Jack was polite and friendly with excellent communication throughout, keeping me informed of arrival time. Highly recommend Jack.”

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Posted 10 months ago

“I have just joined rac car insurance I'm having terrible experience with your customer service there not helping me resolve my issue I ihad good reviews about rac but I was wrong for past few days I have been going in circles I don't know how to deal with it cause I bought car insurance online your customer service can not help that is terrible”

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Posted 10 months ago

“Mistake joining”

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Posted 10 months ago

“On arriving at a site with my caravan had a problem with the jockey wheel and couldn't unhitch. Couldn't report on line but phone answered quickly and mechanic Kyle, arrived within 30 minutes and cured the problem within a few minutes. Couldn't have asked for better service! Thank you!”

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Posted 10 months ago

RAC is rated 1.4 based on 2,907 reviews