RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been members for over 10 years and have all ways had good service. We had 2 motor bikes to begin with. And now a car and tow a caravan.our latest call out was on Sunday on our way home from holiday towing the caravan, the car lost power and the engine management sign came on, not good. We called the rac and was asked if we were in a safe place as we had managed to pull of the road (a47)but not in a good place. We were told it could be 3to4 hours before someone could get to us, but after only 20 minutes the rac patrol text to say he would be 30to40 minutes and after a call 30 minutes later to check we were ok and were we were exactly he arrived 10 minutes later. He was very helpfull and put us at ease. We were told the car was ok to drive but to get it looked at Asap. He was very good at his job and gave us peace of mind to carry on as towing a caravan can be stressful sometimes. We would not hesitate to recommend the rac going on our own experience with the bikes and the car.”

Helpful Report

Posted 4 years ago

“Yesterday my wife’s car broke down in Colchester at 3pm. She was 2 hours away from home. It took 5.5 hours to get a recovery truck to her only for them to take the car but leave her there on the side of the road due to “Covid” . Despite multiple calls to RAC requesting to get her a taxi home none arrived . By 10 pm after 7 hours waiting for a recovery tow truck and then a taxi ( on Colchester high street) she was forced to find a hotel room for the night, walk to it and pay for it herself. You left a lone woman scared and worried by the roadside for 7 hours because you couldn’t manage to book a taxi for her ? Your disregard of any type of suitable service to your customers is only bested by your complete disregard for her their safety and well being . In other news the second tow truck was unable to collect the car from the transfer pick up spot because the keys were no where to be found . We will be taking this complaint to the highest authority available including the media . Your service is not only extremely inadequate but also a danger to your customers safety and well being . Shameful .”

Helpful Report

Posted 4 years ago

“Droke down today I'm our motorhome on the way to Norfolk. Tel at 2 & was told90 mins then a young girl rang back to tell us it would be 5hrs. What sort of service is that. I am now having to call a tow truck to get me off the side of the main road. Guess I will be switching to the AA come November”

Helpful Report

Posted 4 years ago

“Excellent service replaced flat battery with vata rac recondmendation 5 year guarantee for Nissan micra turned up within 18 minutes very polite and did full electrical check to find the problem thanks Scott staff number 2055 Heathrow area”

Helpful Report

Posted 4 years ago

“save a long story the rac damaged my engine. The cost of repair is over £10000 they have admitted to some damage and they shouldn't have jumpstart it on a tow bar which they did ( apparently the recovery driver told us the damage it might have cause if he did it and the what could happen) but the recovery did not tell us anything about it might cause damage and did it anyway. If they had told us the dangers it might cause and what could go wrong, then we would not have let him do it) all the recovery driver said was, I'm going to try jumping it and told us what to do. Nothing elsemThey've only offered £3500 that's not even half of what they should be paying. Will never go back to them. Don't bother wasting your time, they'll only make the issue worse.”

Helpful Report

Posted 4 years ago

“To save a long story the rac damaged my engine. The cost of repair is over £10000 they have admitted to some damage and they shouldn't have jumpstart it on a tow bar which they did ( apparently the recovery driver told us the damage it might have cause if he did it and the what could happen) but the recovery did not tell us anything about it might cause damage and did it anyway. If they had told us the dangers it might cause and what could go wrong, then we would not have let him do it) all the recovery driver said was, I'm going to try jumping it and told us what to do. Nothing elsemThey've only offered £3500 that's not even half of what they should be paying. Will never go back to them. Don't bother wasting your time, they'll only make the issue worse.”

Helpful Report

Posted 4 years ago

“Switched to RAC from AA while at Barclays Bank, who proudly sold me the idea, savings & simplicity of switching... more than a year later needed help for the first time with a flat battery. My partner had been waiting outside Yeovil hospital for four hours to take me home, but I was unexpectedly kept in for observation overnight. Called RAC explaining situation, long before I knew I’d be staying, they were going to prioritize as “medical emergency”. Just like many of the previous unsatisfied customers below, I had one 45 mins and 3 “arriving in 30 min texts”, last one being “arriving in 70 mins”! Eventually had a call exactly 4 hours later. Having lost confidence in their ability to coordinate their patrols after three hours, we arranged help from friends to jump start the car. My partner was home in bed when I had the call in hospital that the RAC was nearby. Bad, bad service, although I imagine the patrols are probably capable & professional - unlike the team of coordinators. I have to go back to the AA. Just why are Barclays actively promoting the RAC? That’s a rhetorical question.”

Helpful Report

Posted 4 years ago

“I had left my lights on and drained my battery so called RAC. The patrol man was rude to me saying it was "my fault" ...I know it was but these things happen and I was shocked that he was so rude, after all I didn't do it intentionally! He told me that because I'd left my lights on I'd damaged my battery and would need to replace it. He put it on charge for 15mins then told me it had failed the test. However I was suspicious and said no, I would not buy a new battery as mine was only a few months old - I've been driving nearly 40 years and have had flat batteries before in the past and just had a jump start with no further problems. I went back indoors after thinking he had finished, then 10 mins later he was still on my drive and rang me on my mobile asking me to go back outside and offered me 40% discount on a new battery. I once again said no ...I felt very uncomfortable to be honest. I then did a Google search after he'd gone and found that Watchdog had done a report on RAC a few years ago for getting people to buy a new battery when it wasn't necessary. Looks like they are still trying to do this!! My car is now running fine after taking it for a nice long drive straight after.”

Helpful Report

Posted 4 years ago

“Had a flat tyre while taking my 2 small grandkids away for week end. Unfortunately I havent learnt how to change the tyre ( I have since) rung at 3.30 told I was in luck someone would be there in 90 minutes. After waiting 90 minutes and 2 small grandkids wanting a wee got a text saying another 45 mins. Then after 30 mins I rung them explaining my situation they said would try to get someone there within next 90 mins. They suggested to knock on a door to see if my grandkids could use a loo.... der covid! I went to shop 10 mins away although they said I couldnt leave car. Luckily a young gent from local kwik fit store drove past and stopped and changed tyre for me. RAC man arrived as last bolt went in. Too be far the RAC chaps are lovely blokes. And last time I broke down I waited 10 hours ... yes you heard right. Going to cancel my membership right now and go back to green flag. If RAC are in that much demand how about employing more breakdown recovery men. Or risk losing people's money and membership”

Helpful Report

Posted 4 years ago

“6 hours ago i phoned and still no mechanic. I've been paying for this for years, over £20- a month and can't remember the last time i used them. I had a call over an hour ago from their special intervention team and they assured me that he would be with me in 34 minutes. He's just phoned to say that he's an hour away so she lied to me before?! I will definitely be cancelling and changing to another breakdown provider! If i could give zero stars i would!”

Helpful Report

Posted 4 years ago

“Do not use them! No help whatsoever! They didn’t even attempt to help me after I had a breakdown in the middle of the motorway with my 3 years old baby!”

Helpful Report

Posted 4 years ago

“Stranded for over 4hrs in early hours of the morning, with my car in a dangerous place, I was recommended by the RAC to abandon my car and find a way home. When I informed them it would be highly dangerous to leave my car across the road with no one to flag down oncoming traffic and guide them around my stationary car (already informed the previous three people I spoke to of this fact) I was once again left waiting for the never appearing tow truck. Luckily, through the amazing good will of passerbys I was able to move the car to a less dangerous position and get home. Not sure what im going to do with my abandoned car as at 4am in the morning I was fed up of listening to 'on-hold' music. Luckily I was only a few miles from home!”

Helpful Report

Posted 4 years ago

“Broke down in the middle of nowhere and RAC took 8 hours to come to us! No food, drink or toilets around. Absolutely disgusting service”

Helpful Report

Posted 4 years ago

“Took a little longer than originally said it would to get somebody to me. Although good communication via text messages and kept updated. When the patrol arrived the problem was diagnosed and sorted quickly and I was on my way home within 30mins.”

Helpful Report

Posted 4 years ago

“Well my car broke down in the middle of nowhere rang RAC they said someone will be you 1 to 4 hours. And so 4 hours past so I rang again only to be told it had been cancelled by this it's getting dark and my car dangerous position no food or water midnight came still no one so another phone call only to be told no one was coming that day and they would get a taxi and that I would have to ring again the next day. So the next morning arrived 7 am I rang the Rac who then informed me that someone will be with me at 0840 so i had to arrange a taxi £65 to get me back to my car 0840 came and went 10 am someone finally turned up only to be told he cant fix it and it will be recovered he then left me still in a very dangerous position and to get another taxi back to where I was staying and I asked the Rac to ring me 40 minutes before so I could meet the recovery agent at my car so I never received a call 36 hours later my car was recovered and they said the is on it's way to you're garage the next day little confidence in them it never arrived so another call only be told it's in a compound and they don't know when it will be with me. STAY CLEAR OF THIS COWBOY OUTFIT”

Helpful Report

Posted 4 years ago

“The RAC mechanic was excellent, but it means nothing when the relay service mess up the taxi booking, leaving me stranded with two small children 400 miles from home, are rude, refuse to pay for onward travel because 'it's a long way' when the service I signed up for stated UK-wide cover, and then keep my vehicle in storage for three days (so far), again because 'it's a long way'. Their customer service are not allowed to tell me anything, apparently, nor are they allowed to give a geographical location for my camper van nor which subcontractor it is in storage with (yes - 'storage'. I signed up for relay, not storage)!. They will not give out any other numbers and instead just say 'customer solutions will call you'. Which they never do. Just to be clear, this is MY CAMPER VAN which THEY HAVE but won't tell me where or when I'll get it back. It has all of my bank cards and most of my family's clothes plus fresh food rotting on board. This must be close to criminal - DO NOT USE THE RAC.”

Helpful Report

Posted 4 years ago

“I waited 7 hours and rac and never turned up... I had to pay to get car recovered..”

Helpful Report

Posted 4 years ago

“25 minutes wait before the call centre dealt with my call and then the agent had no idea of my location and recorded it wrongly - twice. The rescue vehicle finally arrived 2 hours later and the call centre had given him the wrong information as to the cause of the breakdown.”

Helpful Report

Posted 4 years ago

“Totally unprofessional and are only worried about taking money. RAC patrol man didn't know what he was doing and ruined my car. Save your money and go with the AA.”

Helpful Report

Posted 4 years ago

“had battery replacement by rac breakdown recovery. given no recipt .contacted customer service on three occasions not much help wont be renewing at any price”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 2,842 reviews