RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,770 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to come out and rescue me when my van broke down”

Helpful Report

Posted 7 months ago

“January of this year 2024 my son reported his van would not start at 7.20pm it took them till 1.45 am of the following morning to get someone to him and they said this acceptable well by by RAC Hello AA When renewal is due .”

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Posted 7 months ago

“Response time was pretty fast however I was told that I had a cracked coolant tank when it was in fact a burst water pipe, the guy told me anyone with a mechanical brain would see that the issue was that the lid wasn’t screwed on the coolant tank properly or that the tank had a crack, I was then told later by a mechanic that I should not have drove home after being told to by the RAC, there was a red warning light and said do not drive however this guy told me to ignore it, was very condescending and wasn’t a pleasant experience”

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Posted 7 months ago

“Just spoke to a Customer Service officer named Gabriel located, I think, in the RAC office in Perth. Such a pleasure talking to her and she was so helpful and eager to help me in my difficulty. I had absolutely no problem addressing my issue and I am so grateful to her. A symbol of how a customer service officer should be. GREAT!”

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Posted 7 months ago

“I've been with them maybe 10 years now and I don't think I've had one call out. I got a punchure by hitting a stone and was told that it's driver error so your not covered. This is despite thier T&C saying that they do come out for punchures. Grim!!”

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Posted 7 months ago

“Very happy with Chris from Cardiff very nice man, told me exactly what was wrong with the car, couldn't fix it so took me home, excellent service can't fault you when I needed you most. Thanks Chris, keep up the good work! 👍”

Helpful Report

Posted 7 months ago

“If u could give zero I would! 14 hours and 4 seperate waits and 3 seperate vehicles. I felt like a parcel in DPD distribution system being moved around the country! In one case I waited 3 hours to be taken from Watford gap services to donnington park services on the M1 a distance of 35 miles but not home. When I got there I got a message to say my recovery was complete and if I rang them about the same problem I would be charged! Had to wait another 3.5 hours for the next vehicle to get me back home in Sheffield. Finally got back at 2.30am. I would like to cancel but unfortunately it’s with the bank”

Helpful Report

Posted 7 months ago

“Been a member for years . Left me and my 42 yr old xr3 by the road side for hours today . Originally called at 11.50 am and the app kept on moving the times so we went from 1.50pm to 1740 pm in this heat sitting by a busy round about . Never again . Will take my chances with the AA now . Clearly the rac only had staff who can plug a laptop in to find the problem . Not a proper mechanic who can work on old cars and fix the issue . Waste of time . 0 out of 10 .”

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Posted 7 months ago

“Wonderful response to our call today in the Forest of Dean x The young man who answered our call, but was originally from Romford as is my friend, who sadly we didn’t catch his name, was absolutely wonderful, waited while I ran to nearest house for postcode & after an hour and half our Knight in shining armour Clarke appeared, took us back to our holiday cottage & took our van back home, as we’re here for a wedding tomorrow x Were now now relaxing with a glass of wine after organising a lift to wedding tomorrow & family coming to fetch us on Monday x”

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Posted 7 months ago

“Not a customer but our van had no battery so we were using jump leads from the side (no other parking) others on this small side road were great, we got a bit more charge, disconnected and then moved so they could get through. The 3rd driver was RAC so you'd think he'd understand. Absolutely NOT!!! He said move it now or I'm calling the police. At that point we managed to get the engine started so moved out of the way. He was rude and just plain nasty. I certainly wouldn't want him turning up to my car if I broke down alone at night. Someone was either having a bad day or has no idea how to deal with people.”

Helpful Report

Posted 7 months ago

“Learn customer service first,Then open a business to give people Excellent customer service, otherswise you can't stay in the Business for a long time.Thanks RAC for giving me a very Bad headache.”

Helpful Report

Posted 7 months ago

“This is the 3rd time I’ve called them. Have to wait up to 5 hours 1st time they the bolts came loose. On my drive shaft didn’t do them up properly. And it came off. Called them again it will be 3 hour on a dangerous road had 2 police cars. Help in the end they had it recovered. And today I would have to wait 4-7 hours. For them. I managed to sort it with a AA guy. I will be canceling rac never again”

Helpful Report

Posted 7 months ago

“The RAC are the worst breakdown service in the UK. Avoid this shower and use the alternative. I made the mistake of trying them and it was a joke. Now back with the competition. They are purely a profit outfit. AVOID the RAC”

Helpful Report

Posted 7 months ago

“May husband broke down on a slip road on the A21. He couldn’t get through to the RAC despite holding for a very long time, he was in no position to send an email so wanted to hold for an advisor. He was cut off and prior to that the automated message told him to refer to the police. He ended up holding up the rush hour traffic and causing serious delays. The RAC were no help whatsoever. He was lucky enough to be able to flag down a passing tow truck. We would like to end our membership with immediate effects, but unsurprisingly we cannot get through on the phone to do so.”

Helpful Report

Posted 7 months ago

“Suppose to wait 7 hours for a tire change First time with RAC nevar again End up calling a private company 45 minutes later I was on the road again”

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Posted 7 months ago

“Extremely disappointed with the service. I had called someone out for fix my car and he was unable to fix it so he arranged to send out RAC Mobile Mechanic. Before booking he confirmed a set price with me and never once said it will go up so I agreed with having that and I paid. I called them day before they were going to come out (even though they said they would get in contact with me) and it took me over a hour to get a hold of them and when they finally did answer the phone within 5 min they hung up and I had to call again and that took a hour again when I finally got a hold of them they were very rude and then changed the price of what I had already been quoted. While on the call they even admitted fault saying it is something that has been going on for some time now. They were going to order the part the night before but how would they know if the part was in stock? I had to pay within 24hr after the booking so you would have thought they would have ordered the part asap. I gave 1 star but if I could give lower I would. I really do not recommend using this service.”

Helpful Report

Posted 7 months ago

“We broke down yesterday on the A607 it’s was teeming down with rain and it was 12.15. The car was in a dangerous position and we had to stand in the rain until a car stopped and 2 very kind people help us push the car into a nearby lay by. There were no facilities at all no toilets no where to get a drink. I rang RAC at about 12.30 pm and we got home at 10 pm we were 18 miles from home. Wet through very cold and very dehydrated. We are both in our late 70 ‘s so RAC thank you for nothing.”

Helpful Report

Posted 7 months ago

“I bought a 3 year warranty with RAC when buying my used Audi Q5 from Fords of Winsford, Trafford. I paid £1000 for 3 year cover. Its garbage. I made a claim as my car went into limp mode and message had check engine. Went online and found a garage for diagnostic they suggested on their website. The garage did the diagnostic and said we cant do the work as its to do with turbo. Advised to go back to RAC. Called RAC and they told me to go to one of 3 recommended approved repairers. They were all over 10 miles away and I live in Warrington so plenty of garages here. So I took it to their approved recommended garage. The garage calls and says RAC will only approve £108 of the bill as they deem the repair will only last 0.3hrs according to the website they check. They will also only pay £32 for a part as they found it on Euro Car Parts. Its the cheapest piece of plastic. Garage said they wouldn't use that part as its rubbish and not worth installing. The part they wanted to fit cost £118 and when I checked online, that was about right for a decent turbo air flow sensor. Anyway, RAC argue that they will only pay for the 0.3hr labour and the cheap part and the rest is up to me. They say its in the T&C and its tough. My anger is that they told me to take it to their approved garage which is out of my way only for them then to dispute the charges and refuse to pay. Why would they recommend an approved garage if they don't agree with their rates and parts costs. If they told me in advance that this might happen, I would have taken it to Audi or a local garage and paid the difference. Appalling customer service and treatment. I have since made complaints to Assurant and the responses I have received are awful. In summary, the message is tough, its in your T&C's. This whole incident has left me with no car for over a week, stress and worry, and massive inconvenience and time. I have not got the money to cover the rest of the bill, and have been left without a car and with a £1000 warranty that is not worth the paper its written on. I am unable to get any refund. I believe I have been mis sold the warranty at point of sale in FOW, as they claimed it was piece of mind and very easy should something go wrong. They never discussed policy limitations of T&C's. I would have never bought this policy if I was made aware of the way in which RAC treat customers and refuse to pay when something goes wrong.”

Helpful Report

Posted 7 months ago

“I have been expecting RAC Mobile Mechanics to carry out a FULL SERVICE today Tuesday 21/05/2024. I received an email this morning at 10:23 telling me they only have my postcode and it stated that I need to 'confirm the first line of address or else the booking will be cancelled', which I have replied straightaway. But I have provided my full address when booking the service and from the CONFIRMATION BOOKING, my full address is clearly stated. I tried to call their number 03330702784 many times, NO ONE ANSWERS !!!!!! I was hoping somebody is going to show up today to carry the service, I was sat at home hoping for the best but fearing for the worst!!! That is they are going to cancel my booking charging me £25 and no service!!!! At 5pm, NO REPLY, NO ANSWERS ON CALL, NO SHOW!!! WASTED MY TIME WAITED A WHOLE DAY!! I strongly question the authenticity of the positive reviews on TRUSTPILOT!!!”

Helpful Report

Posted 7 months ago

“Abysmal service, useless automated telephone service - do the RAC employ anyone? exorbitant charges and membership. Needed them once in 7 years - gave up and called a local garage - quicker, cheaper and personal service. I will never use the RAC and my advice is avoid them at all costs, save your money and use it for a local garage if the need arises.”

Helpful Report

Posted 7 months ago

RAC is rated 1.4 based on 2,770 reviews