RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,861 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an appalling service! Having been with RAC for years I had my renewal quote that was nearly double the previous year even though I had not called them out. After ringing and speaking to a very nice Lady I thought it was all sorted and I was happy to continue using them. New policy details arrive, all fine except I pay monthly and the paper work showed 1 payment not monthly direct debit. After being passed around to 4 different people I speak to another Lady who assures me No its definitely X amount each month I ask for it in writing. This confirmation did not arrive before payment date and low and behold the whole amount came out of my account!! Rang RAC as soon as I noticed to yet again be passed from pillar to post then after nearly an hour on the phone they arrange a refund but have to set up a new policy in order to get all my money back in one go. I was happy to do this but.....another 30 mins later and they cant set it up saying my card details are being declined. So I ring my bank ( Another long call due to them being busy) Everything is fine with my card no blocks on account. RAC call back another 15mins and still can not set up the policy unless I use someone elses account. Now that would not be an issue if I didnt mind someone else knowing my business or IF there was someone else in my household who could pay over the phone. So that was that, Oh they could call their IT team but that would mean more time on hold and probably be the same outcome as they dont seem to know what they are doing. I am now looking for a different company to get my breakdown cover from as CAN NOT TRUST RAC to do what they say. Definitely wouldn not recommend to my worst enemy.”

Helpful Report

Posted 8 years ago

“RAC - Key Lost Please note that NOT all RAC services included within your package are actually provided. It did happen with me when I lost my remote key for Vauxhall Corsa during afternoon walk in our neighbourhood in Colchester and unfortunately I did not have any spare copy for this key. Following this incident, I immediately phoned the RAC service and requested them to provide a new key. For my biggest surprise, they had turned my request down based on if I don't have an "RAC Orange key tag, along with Membership number", then I am not eligible to claim for this service. This was the most absurd excuse I ever heard in my whole life and I was so frustrated that I ought to cancel their Direct-Debit with immediate effect, after four consecutive years with RAC (my membership No.: 200110001923843, monthly payment: £10.20). However, I managed to find an alternative key-supplier to make a new key and did cost me (£130). For sincerity, RAC helped me twice when the battery of my car was dead and they revive it and when one of the tyres was flatted and they pumped it with some air. This is just to notify everyone that not everything mentioned in your contract with a recovery company is truly going to be serviced; as when it comes to the high-cost service, some recovery companies will try to evade it. Please be vigilant. Kind regards, Noah”

Helpful Report

Posted 8 years ago

“I was paying just over £27 a month and asked to put business class on my insurance and now have to pay over £40 a month ???? I am a carer and on minimum wage and only drive to and from my place of work and you have nearly doubled my premiums. I saw your advert saying RAC EVERYBODY NEEDS A HERO ?? Not knowing RAC stands for Rip A Carer off. I will be looking elsewhere now I think.”

Helpful Report

Posted 8 years ago

“My policy is expiring in July so I called them in April just to make it clear I dont want to auto renew. My conversation with RAC rep went like this - I dont want the renew to automatically kick in, can you tick the box on your system and send me confirmation email please. - OK but we have to charge you 4.16 for this - WHAT?! I am simply informing you that I will not be signing the new contract... - Yes but there was big sign on the website when you signed up and now you must pay... - Can I get confirmation email that there is no auto-renew and also showing this payment? - Of course! - Ok , charge my c.card and send me email. I received email notification stating that my documents were updated on RAC portal so I logged on to see what basically is an invoice document for £4.16 stating that: 'You have selected to pay for your cover by automatic yearly renewal by credit card' I got pretty angry at that time! Called them immediately demanding explanation - got assurance there will be no auto-renew. Today (11/06/2016) they sent an email: 'We're pleased to provide your renewal documents for continued cover and service. We've stored them securely and you can now view them online.' WHAAATTT! You inform me that you are going to take almost £200 in July for a service I already told you I dont require?! Called them again, their rep stated that what I received in the first time was a price quote not invoice! Well, I dont think it was a price quote because I can see this on my bank statement - no reply to that. Then he confirmed to make sure I dont have auto-renewal and paraphrased - sth sth ... and I am cancelling your policy! WHAT?! I didnt ask you to cancel my policy! I want the policy to run out and I dont want to auto sign to the new one! Can you send me confirmation email please? You will get confirmation email in 48 hr. Lets see.”

Helpful Report

Posted 8 years ago

“fab rac in all ways”

Helpful Report

Posted 8 years ago

“I switched from Audi break down cover to rac ... Emphasised how I was a widow and needed to be assured it was like for like with Audi however tyre went and called breakdown to find not covered near house ...really annoyed spoke with manager told him must be gap in needs analysis ... It was all about his needs not mine Words like Unfortunately I need to check your story listen to calls???( value and trust) Told them I was driving to business and self employed , I appreciate this but..... I asked if someone can call me Oh yes definitely by today !!!! No call back ,failed promise ... Shocking service ,,, never gave I dealt with company so unprofessional ... Still waiting ?!! How long does it take to listen to a twenty minute call... Still waiting . I hope there complaint process is quicker I will soon be speaking with ceo I hope to let him know how customers are feeling about this service Please contact me on Bovill.elaine@yahoo.com”

Helpful Report

Posted 8 years ago

“Be aware of RAC's very dubious business practices - they will auto-enrol you to be able to repeatedly take money from your credit card. I moved house and they managed to get over £250 from me before I realised what was happening. Despite not having used their services ( or even realising I was a member!) they have a very standard refusal to provide any refunds which is clearly designed to protect their income. Avoid joining the RAC and if you are a member check they haven't tied you in to their auto-renewal scam.”

Helpful Report

Posted 9 years ago

“Just found out that the RAC have been taking money from my account for breakdown cover for the last three years despite, my no longer having the car, not having lived at that address for the last three years and having paid another provider for this cover for the last three years Sacked the RAC three years ago when they left me stranded ( lone female on my way to the port at Portsmouth ) When I spoke to their customer service man ( Darrell ) he stated that despite not having lived at the address for the last three years not owning the car registered for the last three years " there was no way that I would get my money back ) BEWARE the RAC is rubbish with its service and customer service would not touch it again with a barge pole plan to take my complaint further,,,,,”

Helpful Report

Posted 9 years ago

“A really nice man helped me and Rita get home last week. It was cold and my car wouldn't start after we came out of Tesco. He was with us quickly and it turns out the battery had stopped working while we were shopping (l think Rita had left the light on in the car, but l won't say anything to her). p.s. Thank you to my Grandson for helping me add this.”

Helpful Report

Posted 9 years ago

“Outstanding service from my first call about my car breaking down on my way to drop off kids at school, to man arriving and getting our car going again. Thank you RAC.”

Helpful Report

Posted 9 years ago

“I tried to start my car this morning and nothing happened. I assumed I needed a new battery and almost went to buy one but just thought I'd call the RAC out first. The Patrol guy was there within half an hour and identified that a lead had disconnected in the electrics somewhere. He re-connected it and got my engine started, saving me around £80 on a new battery. Credit where credits due!”

Helpful Report

Posted 9 years ago

“Had a tyre problem this morning. The RAC man was with me in about 30 minutes and had the tyre off, quickly, took me to get another and then fitted it. Really nice man, very polite and a good service. Thank you, it was really appreciated.”

Helpful Report

Posted 9 years ago

“At around 10.30am on 16/10/2014 my we called the RAC as our luton van's wheel bearing failed. The patrol man arrived about an hour later, confirming the fault. He booked a recovery, a contractor from C&S Motors, who took over 2 hours to arrive. Despite being clear the van was a twin wheel and partially loaded, the driver announced the van was too big for his 7.5 ton truck. Four hours later (18.30) I called the RAC to find the job had been closed due to a truck attending. So we waited for a second truck to arrive, at 22.00, twelve houurs after the first call. from then things got MUCH worse. Despite what happened with the first truck, the second truck was the same make and model. The driver started loading our van, and the truck's body twisted, tipping the van sideways, spilling it's petrol over the road and pavement. I had to call the fire brigade. They took 2 hours to right the truck's body, to a point that the van could be removed from the truck. When it was off it was clear the van had suffered damage and was leaning badly. Another truck was called, this time a 16 tonner. When loaded, the van overhung the pavement, to the extent a patrolman had to escort the truck. By this time it was 01.00. We eventually got to bed at 04.00. Over the following days, I was passed from one dept to another, left on hold and cut off, all on an 0800 number which is not free from a mobile! I even emailed the CEO of the RAC, and didn't even get a reply from his secretary. An engineer's report revealed damage to the suspension, chassis and wheel hub, to the tune of £1,200. After a week, I recieved an email denying responsibility from the RAC, and I am in the process of resorting to legal action to recover the cost of repairs. Recovery industry standard practise is, if a casualty vehicle is loaded, it's safety and security rests with the owner and/or Operator of the recovery vehicle, which contractually is the RAC. DO NOT TRUST THE RAC!”

Helpful Report

Posted 9 years ago

“I expected to be charged an extra premium for changing my car yearly mileage from 4,000 to 8,000 miles, this being £26.95 but I did not expect them to charge an extra £25 for the privilege of paying them this extra money for them to just press a button. This after 30 years of loyal membership. I have complained to them via email, but, have not had any response. All their customer service numbers are premium rate i.e. 0844 and as I am a retired person I cannot afford to pay these expensive telephone charges just to complain. I thought companies' customer service departments were no longer allowed to use premium rate numbers.”

Helpful Report

Posted 10 years ago

“may I just compliment John your Patrolman from Pencoed Wales on his excellent customer service levels greatjob”

Helpful Report

Posted 11 years ago

“RAC are a terrible company with awful customer service, last time i used them was two years ago, they still owe me a refund.”

Helpful Report

Posted 11 years ago

“I have to say very very impressed with RAC just now. So refreshing to be able to celebrate excellent customer service.”

Helpful Report

Posted 11 years ago

“RAC has perhaps the most appalling customer service ever!”

Helpful Report

Posted 11 years ago

“RAC is a company that needs to learn a serious lesson in what is meant by customer service, They're clueless”

Helpful Report

Posted 11 years ago

“None fitness related post! sorry Thanks to RAC Breakdown for top customer service and a top mechanic. TopGuy 10/10”

Helpful Report

Posted 11 years ago

RAC is rated 1.4 based on 2,861 reviews