“I ordered a new boiler from a company in Manchester. Their couriers (XDP) phoned up on Tuesday to say would someone be in on Wed so they could deliver it. My wife had plans but cancelled them so as to be in fro the delivery. Wed came, nothing all day , then i came home from work and looked on their tracking site , est time of delivery was 2.16-516pm , as it was half five i left itin case they had had a bad day . By 7 pm i was annoyed that nothing had come and checked the website again, Allegedly they had tried to deliver the boilert and had 'Carded ' us. No card was found and no attempt was ever made to deliver it. I emailed the company i bought the boiler from and expressed my annoyuance of the no show and demanded to know what was happening. They phoned my wife up and said, Sorry our couriers do that sometimes , and it was agreed to be delivered yesterday. As my wife was going out for a few hours it was agreed that the boiler could be left with a neighbour . My wife was having a cup of tea and heard the letterbox go , upon investigation it was a card from XDP saying it was next door. She opened the door and asked if he could bring the boiler to us as we were clearly in and he made no attempt to deliver it to our house. To this he replied he was told we would ot be in !!. when asked again to move it she received a lot of mumbling and grumbling. The boiler was moved and put into our porch across the door so we could not shut it. My wife asked him to move it over so the door could be shut, More mumbling and grumbling. When she said to him if it had been delivered yesterday when it supposed to then there would not have been a problem then she recieved one parting shot from the ignorant driver and was told to F*** Off !!!!! I couldnt believe how arrogant and unpleasant he had been. Will never order anything from a company who use XDP ever again. The worst courier company i have ever had the mispleasure to run across in my life .”
“Would Never Use this company again Liars - XDP
As with most people here - i would rather give them Zero Stars (but that option is not available) - Firstly, like many other of the reviewers I received the email saying Carded on the delivery date. Lucky for me I have CCTV recorded 24hrs and also live down a private road, where every vehicle that drives down is recorded on the CCTV. Email to company to ask them what was going on? As with other customers, the email was never answered. I then got the local despatch depot (by the sounds of it, a lock up in Wymondham, Norfolk) let the phone ring for 1 hour on speaker phone but never answered. Then contacted the company i had ordered goods from to complain - was told they would chase it up and call me back - true to their word they called back and said they had been unable to get in touch with Wymondham Depot, but had contacted the manager at Head office of XDP and had text and emailed him asking for goods to be delivered the next day. The Booking system at Wymondham is obviously someones personal computer as it gets updated with generic messages at about 0645hrs in the morning and 1930hrs at night and told me nothing new except they would try and deliver today.
at about 1230hrs a white unmarked van arrived and a scruffy unshaved elderly man shouted my name. I said "yes" and then he messed around in the back of the van for a while, probably hoping i would come out and help carry the heavy box (sorry mate, thats what you get paid for). he finally came to my door with the box carrying it on his own (the box was clearly marked "Two persons must carry this box at all times" (breach of health and safety by the company) he then said to me "how do i get out of here?" This aroused my suspicions as to if he was the phantom card deliverer?
He then asked me to sign, I told him that the company had a strict policy in the event of damage to the packaging, the box in fact was bashed and scraped in several places, with a few puncture marks. I told the man that I wished to sign for it with "Damaged Box" as per the company instructions (to protect myself in case the goods were damaged) he kept saying "Just sign for it unchecked" - i informed him that if i signed for it "Unchecked" I would sign away my rights if the goods were damaged and that this was clearly explained by the company email that i received. He still kept saying "Just sign Unchecked" I wrote right across the signature box "DAMAGED BOX" and returned it to him. Now to find out what this company was all about. I asked him if he had called yesterday and left a card? He replied "Yes i called Yesterday" I pointed to my CCTV camera and said to him "That is a CCTV recording Camera, I have checked yesterdays footage and you Never came down my road & also there was someone in all day" Would you like to try again, did you try to deliver to my house yesterday. At this the man scuttled off up my path towards his van at great speed muttering "I dont Know, I dont Know, I dont Know" - Obviously this man had the audacity to come to my door and Lie to my face and basically when caught out ran away like the lying rat that he was. I did manage to shout after him that i would Never be buying from a company that Used XDP as the delivery company ever again. He just got in his vehicle and sped off.
On the bright side after photographing the damaged box for evidence (should i need it) the goods were undamaged for their experience with XDP. So after waiting in for 3 days solid for the delivery wasting my time - i have learnt from this never to use a company that wants to deliver by XPD. And the Driver? Well he has learnt that if you are going to lie about attempts to deliver a parcel, Make sure that you are not being watched and recorded by CCTV (PS My premises is clearly marked as CCTV recording Equipt in use signs) OR Better still DO YOUR JOB PROPERLY AND STOP TREATING CUSTOMERS LIKE IDIOTS - Liars always get found out in the end.
Customer Service Rating MINUS 100 - XDP should perhaps not rely on cheapskate franchise cowboys as their company name is just being dragged into the mud with shoddy workers and any reputation that they have shredded by these people.
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“Extremely shocking service, 3 times now they have not come at all, were meant to be collecting an item from me, i had to reschedule 3 times but this was through a company where i bought the item from (it was damaged) so xdp were meant to collect it. They did not turn up, i tried ringing them/emailing them, they didnt even ring or email me to say they were not bothering to come even though on 3 seperate days they were meant to come but failed. Worldstores - ebay were the company who sent them and even they said that they are socking and very unreliable but unfortunately thry can not change there courier! 3 days ive waited in all day for nothing!”
“The delivery itself was quick and on time, but my problem is with the delivery driver who dumped a heavy parcel at the entrance gate and refused to bring it up, so my mum had to carry it herself up the stairs to her flat on the first floor. Very poor customer service in my books”
“This company are basically committing fraud as far as I am concerned. It seems that once they have an item in their possession they will only deliver it if they can be bothered. There is no customer service what so ever. They will not answer their phones, they will not reply to emails. I have waited in for 4 days in the hope that my item will be delivered, but this seems to be hopeless.
DO NOT USE THIS COMPANY!!
Retailers, this company will cost you customers. They are cheap for good reason.”
“Waited everyday for a collection pick up for a week and still waiting for them to answer my calls. World stores I would definitely change your courier if you still want to be in business. NEVER USE THIS COURIER UNLESS YOU DONT WANT ITEM OR ITEM DAMAGED OR NOT WHAT YOU ORDERED AS THEY DO NOT PICK UP”
“This company should not be in business as they have no idea about doing good business. How are they allowed to continue? Waited for my delivery all day. No answer to calls and cannot believe that my order is not even on their website tracking service!! Have advised Worldstores to stop using such a useless and unprofessional company...makes one think how a company such as this exists in the UK. A total waste of time...”
“Delivery failed to turn up called the seller and was told that items were not at XPD depot yet , XPD will not answer phones ,asked to leave message and they will call back but they don't. never use this firm they are absolute rubbish ,don't put business there way they don't care about customers , fancy web site no substance”
“This is the second time I have had a potential delivery from this company, the first one I cancelled as they said once the order was placed and had been dispatched they could not meet the date for delivery which extra was paid for. As it stands I'm am waiting for delivery for another item which was supposed to be delivered today between 11:31 and 2:31. It is now 18:10 and still no delivery, after I took the afternoon of work to be here for the time they said it would be delivered. All in all no a good company after emails and left messages I have still not had any response from them. Compared to other companies like DPD etc they are the worst. Avoid if at all possible.”
“We pay this company for delivering goods to our customers. We take great care in ensuring all items are packaged with the utmost care! Packaged far more than any other companies because we believe xdp have been taking goods -and or mysteriously damaging large goods!
We have reason to believe that xdp are taking goods or handling them with such shoddy care that you wouldn't believe the amount of complaints we are receiving. Today we meet with a new company that can keep to their word and deliver in a timely cared for manner. Using xdp has in fact cost us far more than a shipping fee, as we have replaced countless items, countless times. No takes accountability for anything and you are passed to pillar to post to get any answers. We will be taking this further and contacting the relevant authorities to investigate where all our goods are. Good luck to xdp I say as the amount of evidence continues to pile up against you.”
“Ordered a new mattress online for next day delivery. Great product, excellent service ... Then XDP got involved. In a word .... Shocking.
Got an email on a Monday informing me item picked up and in the system. Email address given to arrange collection day.
I emailed on the Monday saying I was out in London all day Tue & Wed but home on Thur & Fri.
No response but assumed all ok.
Then in London on the Wednesday I get a text saying item out for delivery today between 15:09 and 18:09 (bit precise?). So clearly they did not read my email saying not to deliver on Wednesday.
The text message gave a local number to call if you are unlikely to be home and wish to rearrange delivery.
So I call number ... Rings for 2 mins then an automated message says subscriber unable to answer call and cuts out.
I try again to contact them 10 more times on Wednesday with no luck.
I get home very late on Wednesday (23:30). No sign of mattress, no delivery note or any indication they have been.
So Thursday morning I try the local number again. I have it on redial and try it every 10 mins from 8:00 until 13:00. No reply.
I then look up head office. Try that number. It goes to voicemail.
I ring that number and the local number every 15 mins from 13:00 to 18:00. No reply.
I also send emails to every address listed on company website. No reply.
On the Friday I try all the above again from 8:00 until 11:00. No reply.
I then contact the company I bought the mattress from, they answer straightaway, they are very worried by what I say, they also try contacting using their own contacts - they manage to speak to someone but they can't get hold of anyone either.
All the while - the online tracking system stops dead ton the wednesday after the text is sent, no updates after that.
So in the end I cancelled the order. I have purchased from a local store yesterday afternoon with their own van. It arrived this morning with no fuss, no drama and without having to wait indoors for days on end.
XDP are dreadful. Impossible to contact. Guaranteed to make your life a misery and ruin your week.
I'm still half expecting to come home one day in the next few weeks to find a big mattress dumped on my drive. If it does, I'm going to drag it down the local alleyway and leave it for the tramps to sleep on! Not my problem.
Do not use XDP. Check who is going to deliver your parcel and insist on a different courier!”
“This is a company that pretends to be a delivery company
They are ill mannered and inconsiderate and have poor business practices.
Like many other clients of branch 600 I have waited in for ten hours with a tracking number and reassurance from WEDOBEDs that the delivery is on its way.
At 6.45 the tracking read fail.
Needed bed for the weekend and have no idea when it will appear.
Paid with paypal so will get money back from them if it doesnt appear. It is a pity there is not a minus star score. They cut you off if you telephone and ignore emails.
Make Yodel Hermes etc seem professional
Avoid at all costs
Wont buy from any company that uses their services again”
“Rather dissapointed with service.Was told twice to expect delivery & twice it didn't arrive!!No contact was made by the company to explain why it didn't arrive!Then eventually I was contacted by a man to say it would be delivered on Sat.A lovely young man named Josh rang for directions as I had told them to do.He had noticed it had been in the van for a while!Full marks to Josh,delivery sorted!!I was told other driver couldn't find it,had he been as consciencous as Josh I would have had delivery two weeks before!How difficult is it to follow a simple instruction 'ring when you are 5mins away'”
“I have been waiting 19 days for my parcel to be delivered, I ordered a bed off of groupon and it's coming as 3 separate items, all on 3 separate delivery dates. I have received 2 out of 3 but It says on the online tracker that it's all been delivered which is hasn't. I have phoned depot 600 11 times with no response and emailed them 4 times also without any response. I have contacted groupon directly and they also can't get hold of the depot. Even the delivery driver who came last time said there was one more part in the depot to come! I move house tomorrow, 4 hour drive away from my current home. I need a bed or I will be sleeping on the floor. Absolute disgrace. Would send it back for a refund but I bet even that would take months! DO NOT USE!!!”
“Do not use this company under any circumstances.. My item was never delivered, nor even attempted to, I stayed in for 2 days, the tracking service and phone numbers are a complete joke...”
“0 stars... 48 hour delivery took 240 hours to be told it was on way.. eventually sent back and got a refund as the "delivery company" could not deliver for some reason”
“XDP were suppose to collect my parcel (furniture, so its big) since THURSDAY 23rd April. since then EVERDAY they reschedule saying they will come 'today'. TODAY is MONDAY, my parcel isnt picked up yet. and its already wayyyyy past their collection timing. NOBODY can reach them. I AM SOOOO PISSED OFF!!!!! worst thing, I PAID THEM ALREADY!!!!!”
“Just had dealings with this company through products ordered via Argos. Delivery was for Wednesday 15th April 2015. My son took the day off as it was furniture. He was home all day then came downstairs to a card through the front door. Tried ringing it all day and for the next 2 days. Had to contact Argos who also couldn't contact them. Argos contacted the furniture company who also couldn't contact them. Finally, I emailed them and received a response. I was then advised that my items would be delivered on Friday 24th April 2015. Rang them this morning to arrange a time as my husband took the day off work only to be told it wasn't on the delivery for today. Obviously, I had some choice words so advised that I was putting in a formal complaint and low and behold, just had a call back and said they will get the delivery driver back to delivery today after 3.30pm. Disgusting service is all I can say and Argos need to re-think about the delivery company they use.”
“The problem with this company is contacting them, they do not reply to
emails and when telephoning you will be VERY lucky to speak to anyone
and asked to leave a message which they do not reply to.”
“arrived unannounced = failed delivery. rebooked through their fantastic automated service (sarcasm) for re-delivery Monday...................arrived today UNANNOUNCED!!!!....ohh its Wednesday...that worked..............luckily someone was in. Spoke to a guy on the phone from number delivery guy gave...WOW they really care about their customers (sorry more sarcasm)....... no their delivered to clients!!!. Their customers, the companies they are employed to deliver for (in my case) had no idea of the shocking service being provided. AVOID THIS COWBOY OUTFIT. Where is Matt Allwright when you need him......hopefully after my email to watchdog, he will not be far away and this shambolic outfit can be shut down.”
