“Waiting for a collection via XDP. Pick up was due yesterday to collect an extra sofa bed that was sent in error! Waited in all day. No answer on the customer service line and when it goes to the answer machine it cuts you off. When you do get a chance to leave a message they do not return your call. Today's slot is supposed to be from 3:00 - 6:00 am, obviously an error but cannot receive any confirmation from the company so I don't have to wait in another day. This is all very frustrating and not the way I wanted to spend my few days off!! This company needs to get its act together on the customer services side of things.”
“Simply awful. I was expecting a delivery yesterday. They advised in a txt of a 3hour delivery window which conveniently was till 7pm. No sign of delivery, no call, no text , no email. And of course no answer on their customer service line. In fact it tells you to leave a message but before you could leave one it cuts you off.
Needless to say no reply to my email, no update on the tracker and well of course no one answers the customer service phone and in any case they will close in 2 hours as it is Saturday. AVOID XDP unless you can afford to be messed around.”
“There is almost nothing good I can say about this moving company other than they delivered quickly. Too quickly, they were more than 3 days ahead of their estimated delivery time and the online tracking was mostly left non-updated and then were angry we were not home to receive the package when they arrived. They were unreachable or didn't respond at several phone numbers and when they finally did respond by email it was short and uninformative. The driver was extremely difficult (we spoke on the phone several times), yelled at me several times and hung up on my twice (this all took place over a roughly 2 day period). I have bought countless items online, using various shipping companies and this was far and away my worst experience. If anything I am ever buying online is to be shipped with them I will not make the purchase, they were that bad. I would happily pay more for another shipping company that not only does their job well but also does not treat their customer like garbage. You know how you can go to a market and buy black market shoes for a fraction of the cost? You know they're not the best quality, how could they be when they cost 10% of what the authentic ones do? So you're not surprised when they fall apart after one month. XPD is that pair of shoes but masquerading as the real deal. They look like a real shipping company (e.g. website, vans, delivery people, etc) but like the shoes, seem to only be designed to separate a consumer from their money with no intention of fulfilling their end of the bargain with any measure of decency. Don't buy the shoes, and if you do, don't ship them to with XPD.”
“DRIVER DELIVERED TO WRONG ADDRESS IF I HAD NOT CALLED TO SEE WHY MY ITEMS HAD NOT BEEN DELIVERED MY 2 SONS WOULD HAVE BEEN LEFT WITH NO BEDS TO SLEEP ON THAT EVENING ALSO MY HUSBAND HAD TO CANCEL HIS SHIFT AT WORK TO WAIT FOR THE DRIVER TO REDELIVER TO THE CORECT ADDRESS”
“Appalling company. Three separate days waited in for item to be collected. Once again today not collected. This company is a joke. Their emails with a time are generic and sometimes they do not even though that they have been sent! Even when I have dealt with them on the phone they do not do what they say they will do! I would advise no one to use this company, especially if you are a business yourself. Last week I became ill with the stress. Will be seeking legal advice.”
“I have had two wardrobes delivered by this company the first one the delivery drivers told my mother that the wardrobe was heavy and didn't want to take it up the stairs, on unpacking it the mirror was smashed, second one arrived today where the drivers refused to take it inside the house never mind up the stairs they were aggressive and intimidating towards my mother who was at home at the time, they unpacked the wardrobe on the drive leaving all packaging over the drive, threw litter out of their van window. We refused delivery, the drivers were horrid I would not recommend this company to deliver a letter never mind anything else.”
“After ordering a bed online.The company which i ordered it off was top notch and sent it out almost immediately.Its a pity your delivery wasn't up to scratch.On arriving home to find 2 large boxes leaning against my front door.I then set to dismantling my old bed so had enough space to make up my new bed.After unpacking the 2 boxes i was unable to find any instructions or fixing kit e.g. screws.After contacting the supplier who got onto yourselves directly only to find you had separated the consignment for some reason leaving me sleeping on the floor all weekend.I would seriously suggest a bit better organisation at your depot.”
“Service was not what was expected.The delivery dates never matured and after numerous phone calls we were told one part of the consignment was sent to another depot.Finally a week later the items arrived.One package had feet marks all over it the wife commented,but driver made a comment not really understandeable.On assembly our staff found the sides in the marked package were damaged and basically broke in half.Meaning we could not assemble the items.Another week we finally had parts as your customer had replaced them.They said they would pass our complaints to your company as it was your transport companies fault.Our supplier said all problems were down to your company.As of today there has been no contact from your company to apologise and only this feedback form received today.
Sorry,but that is the facts.
Les Swann.”
“Lovely item but package had clearly been re-sealed with sellotape. I didn't know why - until I found the big scratch on the glossy top of unit. But as I'd already arranged for friends to come and assemble it (being a widow Me and my 12 year old struggle to do these things), I just thought "pot it, it'll have to do!" Everything else, delivery etc very efficient. But if you look like you have a re-sealed package, beware!”
“Terrible, package didn't even arrive and had to be resent by the supplier! Was fobbed off several times with excuses of misplaced shipping orders and unprocessed paper work. Only saving grace was my delivery charge was refunded. Would not use again! That said, the staff on the phone were very polite.”
“Dear Sir/madam,
I received a text message saying the bed would be delivered on Friday of last week, between 1-4. My husband had to cancel plans to wait for the delivery. It did not turn up by 3:30, I rang the helpline, and they said to call back again at 4, which I did, but no one seemed to be there. I then tried again a bit later, it was engaged, indicating someone was there, yet when I rang less than a minute later, no answer again.
I consider it poor customer service that we have received no updated ETA, nor can we contact anyone about this.
I then come home Monday to find a note saying they tried to deliver it, but we were not in. I received no message that they were delivering today. Again, ringing the helpline, it's engaged and then no one picks up. It is not acceptable, and I intend to take this further. I now have to go through the seller, as the delivery company won't answer emails or phone.”
“My TV was left in a WOODEN i.e. not weatherproof, UNLOCKED shed in the front garden, and a note left through the door - even though there was someone in.
This is totally unacceptable - if anyone had seen them leaving the TV in the shed it would have been stolen and I would have been liable.”
“Our TV unit was dumped in the front garden as we were out when the delivery was made. Thankfully it wasn't damaged or stolen. We also weren't able to select a delivery date until a failed delivery had been made, which seemed pretty daft to me.”
“Supplier gave wrong address and despite numerous calls to supplier and XPD and promises from the manager Ian at XPD that item would delivered to the correct address it was then left at the wrong depot. Item was just left in warehouse all weekend. This wasted two days of my time waiting for a delivery that never arrived despite the courier promising it would be. Absolutely terrible company I will never use you by choice. A delivery company that can't get an item 30 miles down the ride to their other depot else spite having 3 days to do it is just unacceptable”
