Asurion Reviews

Name: Asurion
Rating: 1.13

1.1 Rating 255 Reviews

3 %

of reviewers recommend Asurion

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Metrics

1.1

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Asurion 1 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent my phone to the wrong address. Then told me it was fraud and my fault and would not send another. I spent hours on the phone over multiple days being transferred and given the runaround. I found out on my own that phone they sent to the wrong place was returned to them. They didn’t inform me of this. They promised communication multiple times for multiple reasons and never delivered. Horrible company. Zero stars”

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Posted 2 months ago

“If I could give them zero stars I would. Had to get a replacement phone. Sent the old phone back and they still charged me. Called customer service and got different answers from different CSRs... now I have to go thru hurdles to get a refund.”

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Posted 2 months ago

“Need the front screen/glass replaced. Was told by several reps is was covered and with no copay. Then the runaround. Wouldn't schedule a tech to come to the house to replace. Claimed can't get part, but businesses in this area who work on phones can. They said that was a third party and may not be up to their standards. They insist on replacement. Offered compromise. Told them same make and model and waive copay. They refused. During this time, was repeatedly told to call back to check on part availability and schedule appontment, but then said didn't qualify to be repaired. On last call, was transferred twice, including to someone claiming to be in the CEO office. Don't need new phone. Need this one repaired. It is obviously covered, but they want me to buy a top of the line model. No way. Would not recommend asurion.”

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Posted 2 months ago

“I needed a basic screen replacement, I drove 200 miles round trip to Asurions "You break I fix" store to find out they don't fix in 2 hours or less they keep it 48 hrs. I contact Asurion and they then tell me a rep can come to my house, things I would have needed to know prior to driving 200 miles for nothing. They set up the appointment and on that day no one shows up, I check my email and txt confirmation from Asurion I had the right date and time, they tell me it's the 9th and they have no idea how it got changed but assured me the repair person would be here. The 9th comes and still no one is here I call to verify my claim and it was moved again a third time to the 15th. I have spent hours on the phone with the reps that are trying but limited with what they can and cannot do. They keep saying call us if this doesn't work, it should not even be legal to do this, when you pay for insurance it should not be this difficult to use it. I will likely be paying out of pocket because my mental health cannot continue this with this company.”

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Posted 2 months ago

“HORRIBLE!!!!!! Charge a high monthly fee and then so not follow through. I had multiple appointments for repairs, took of work, and waited the hours for the tech to arrive. They kept cancelling. I ended up taking my phone to a repair place and paying out of pocket to get it repaired as I could not miss anymore work waiting for them to no show.”

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Posted 2 months ago

“Bro!!!!!!!!”

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Posted 2 months ago

“Had to call 3 times for return envelope. Still waiting. Miserable easte of time. l”

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Posted 2 months ago

“THE WORST CUSTOMER SERVICES. PROFESSIONALS AT PROVIDE A COMPLETE RUN AROUND.”

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Posted 2 months ago

“Total scam, they say will send NEW, but far from new.. fraud, fraud, fraud!!!”

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Posted 2 months ago

“If I could give this company zero stars I would. Unprofessional rude and refuses to communicate with Verizon when I pay Verizon for their insurance. Canceled immediately and went with Apple Pay”

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Posted 2 months ago

“Scam they send me 2 replacement broken phones and the have my original one in the end they told me they can’t give money or replacement and call att to search for the original one”

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Posted 2 months ago

“Verizon and Asurion do not disclose you have to have the service for a month before they it starts covering all devices. What a waste. DON’T USE THEIR SERVICE. It’s not worth the time. Asurion reps will insist on selling more coverage for all your products, even during the call where you’re trying to set up your claim. But in the end, they will give you the runaround before denying any service. I had an iPhone 15 pro that was damaged the very next day I signed up for it for the service. No one took the time to go over any details that specify the amount of time you have to wait for the service to kick in. Now I’m out a brand new phone.”

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Posted 2 months ago

“Horrible! I would give zero stars if possible. Sent my laptop for repair of a hinge, they returned it back stating it passed all their quality controls but I could not access Windows as there was an error message that the security key no longer worked. I had to send it for additional repair of this, and now 2 weeks later I still do not have it back and had to call to find out they are replacing the motherboard! There was nothing wrong with the motherboard the first time I sent it. In total, Asurion has had my laptop for over a month!! The supervisor "Brent" would not provide his whole name nor provide more information or how/why the motherboard was damaged when it worked perfectly well when I sent it for repair of the hinge. I It took over 30 minutes to get to this supervisor after the first representative was beyond rude and made me explain why I even sent it in the first place. Worst customer service and I have no confidence in the technicians.”

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Posted 2 months ago

“This company takes the liberty to charge there customers different amounts, without notifying you!! and when you want to cancel!! you need to talk 6 representatives, if you get to the gold! to cancel the will sent you a email in 24 Hours and your refund ????/ extremely disappointed. NOT RECOMENDED.”

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Posted 2 months ago

“HORRIBLE. Verizon/Asurion advertises in the plan I pay extra for: SAME DAY repair for cracked screen/glass. That's a lie. There was not anyone within 100 miles that could do same day. So Asurion sent the little box to send my phone in on 9/11/24. on 9/13/24 I sent my phone in. Prior to sending in, I DOUBLE confirmed I could leave my information on my phone, considering it was only the front glass being replaced. Fast-forward to 9/17/24. called to check on my phone. I was told it was received, assigned to a tech. Allow another 3-5 days. - ok. called again on 9/23/24. Was assigned to a tech. no other info. 9/30/24 STILL no phone. I had to call corporate to get a good enough answer from someone as to where the fu** my phone was. The 1st service rep I spoke to, wanted to just brush me off.. I sent my phone to you over 2 WEEKS ago, and it was supposed to be a 3-5 day turn around. After I spoke with corporate, my phone was overnighted-I received this morning 10/1. I wasn't made aware it would be on the way, although happy. EVERYTHING has been reset on my phone. over 17,000 pictures - gone. Everything - gone. Another downside, everyone I spoke with besides corp was foreign. difficult to understand. I WILL BE DROPPING THIS CRAPPY HORENDOUS INSURANCE PROVIDER.”

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Posted 2 months ago

“My phone screen broke almost amonth ago, with the o my opinion to get it replaced with my insurance being through Asurion, I scheduled my appointment, the closest one being a week out, and the day if the appointment I get notified they cannot fix it because the part was not in stock. We rescheduled for 2 weeks away and the day of my appointment it gets rescheduled without contacting me, after being on the phone for over an hour I had to cancel the claim all together. I was given reasons from "we overbooked our timeslots" to "the technician should have reached out to you" and finally being told they still did not have the part. Needless to say this company is a joke and if you can get your needs taken care of anywhere else I would suggest doing so. But I was offered the option to mail my phone off for it to be fixed, I've been u able to use anything in my phone that requires a thumbprint due to the broken screen, so yeah, 0 stars if possible.”

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Posted 2 months ago

“Just had a representative call me with a bribe! She offered me a $75 Amazon gift card to remove my negative review!!!! Really?? I don’t need your money…”

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Posted 2 months ago

“I filed a claim to get a new phone through their insurance for Verizon. I paid my deductible, and was promised a replacement phone next day. When saw I did not receive a replacement phone, I called. I was told carriers were over booked and could deliver. I use my phone for work everyday all day, now I trail behind because of a promise of service. I am very displeased with company for it has affected my lively hood. When I called I was told the earliest would be the following Monday. I will no longer sign up with this company for I have been lied to, and have made several calls to get a device I pay for and it insurance to be left on hold.”

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Posted 2 months ago

“I turned in a gaming computer to be repaired. Parts were ordered then several days later they said it couldn't be repaired. I didn't understand this until it was returned. The tech had just ripped the pc apart destroying the internal case GPU and cable the pc was returned with out the solid state drive and no explanation. Its just gone.”

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Posted 2 months ago

“complete was on my time and money.. was told my first phone replacement was free.. which was not true. they charges 350+taxes. was not helpful at all kept telling me to go contact my provider. when logging in online they already had all the information on the phone. they wouldnt complete warranty because i didnt know if it was a 132 or 256gb phone yet they knew and wouldnt tell me.. after dealing with for 2 weeks they told me they cant help me bc my moms name is also on the accoutn. she has not dealt with account in 20 years. never again use this comapnt.”

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Posted 2 months ago

Asurion is rated 1.1 based on 255 reviews