Asurion Reviews

Name: Asurion
Rating: 1.13

1.1 Rating 255 Reviews

3 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.1

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Asurion 1 star review on 23rd November 2024

Anonymous // 01/01/2019

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“Assurion is a scam! Don't waste your $ and time. I have spent over 3 hours on phone calls in the past 2 weeks, only to discover my laptop cannot be repaired by U Break I Fix.”

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Posted 6 months ago

“Do not purchase Asurian home plus. It is a total rip off. People are nice but support is aweful. We had this for $25 per month. Our 26 inch tv sparked and blew out. We processed our claim 3 times once because their rep put 25” on the form not 26 even though all the documentation showed 26. The delete all info each time. Next they said model# pic was unclear even though our copy wax very clear . At last all paperwork was cleared and they informed us there was a $99 fee…..seriously on a $120 tv???? Oh and would we like to purchase home insurance. We discontinued our coverage.”

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Posted 7 months ago

“Terrible company. Employee who made my order lied to me saying it was free. Then laughed at me when i could not buy the extra stuff for his commission. Then I paid the 100 dollar deductible to order a new phone replacement. then put my phone on back order. terrible reliability. DONT TRUST THESE THIRD PARTY COMPANYS!”

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Posted 7 months ago

“Don't waste your money with this company, horrible service. Not worth it!”

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Posted 7 months ago

“Terrible company!! I bought a extended warranty on washer and dryer from home Depot through them and have all the receipts and paper work and they say I don't have a matching phone number Wtf!!! I have my receipt!!?! Terrible”

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Posted 7 months ago

“BEWARE!!! I had a damaged phone on my account with metro. I've been paying insurance on asurion for years, I do not recommend this, It is a scam. back & fourth asked the same questions over & over to discourage you. I just dropped the coverage. I said forget it. Very unprofessional and they are out to scam you out your money. BEWARE.”

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Posted 7 months ago

“I am an 19 year old college student. Ausurion is an awful company, disconnected phone calls multiple times, charged me twice for 250 dollars when i was told id be charged one time. I was on the phone for a total of 10 hours between three days of trying to get my problem solved and it still wasn’t fixed. Terrible terrible business do not go to them. Also when waiting replacement phone the phone they sent me had damage on it when i received it.”

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Posted 7 months ago

“They SUCK!!! Not worth it AT ALL!!! Deductible amounts are RIDICULOUS and their customer service is a JOKE”

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Posted 7 months ago

“Absolutely hounds you to keep the account no matter what reasons you cite for canceling an account.”

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Posted 7 months ago

“Worst service ever. 1st replacement phone was defective. 2nd went to wrong address which I luckily found nearby. Tech coaches did not call back as promised. At one point I had no phone and had to drive 25 minutes each way to Verizon so they could turn it on. Coaches only wanted to sell me more insurance and kept selling no matter how many times I said no. First transfer was unsuccessful. Finally, on day 4, found a coach who helped me complete the process.”

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Posted 7 months ago

“Bought an electronic drumset from guitar center with a protection warranty. It stopped working so I had to deal with Asurion, unfortunately. Had to buy $50 worth of boxes tape and bubble wrap, and take down the whole drumset, and box it. Then I had to maneuver the 200 pound plus box out of my house, into my car, drive 10 miles down the road and shipped it off to the repair center. After waiting a few weeks I then had to maneuver the giant box back into my car, then back into my home. The drumset was deconstructed down to the last nut and bolt, completely, without a manuel. Took me 4 hours to put back together.. and guess what.. it still doesn’t work! Rather than giving me my money back or any compensation they rather I repeat the entire process! Absolutely ridiculous. They want me to go through all that again for what? I don’t even know if my set will be repaired, they already proved they are capable of not fixing it and sending it back. I told them no deal, Il take the loss. Never dealing with asurion again, THE WORST COMPANY EVER. Don’t ever do business with them. And as a life long drummer I will NEVER shop at guitar center ever again. Negative 5 stars out of 5 stars”

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Posted 7 months ago

“My lost phone was a Samsung galaxy Z FOLD 4 1Tb unlocked, bought on Samsung online shop. after filled a claim on 4/14/2024, I received my replacement on 5/4/2024 and I had to paid $275 and I received the same make and model, but locked and only 512 GB of storage. I called Asurion, they ask me to call AT&T, what I did and the disrespectful agent on the line told me that I have to wait for 60 days and be sure to use the phone with AT&T during that time before I could be able to unlocked the phone. So I have to be stock here with them before move to an other carrier. I will never recommend Asurion to a friend or any one else. Asurion is the worst insurance company. I recommend the Samsung Care+, Apple Care BestBuy Insurance or any other insurance company but please, avoid Asurion.”

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Posted 7 months ago

“Have been working with these people for 3 months now, trying to get a repair/replacement for a TV that quit working after 1 year. I've made 7 phone calls and sent all requested paperwork trying to resolve this issue. Got an email on 4-18-24 saying the check will be mailed within 10 business days. It's now May 7, 2024 and still no check. Contacted them this morning and the request is still being processed. Never again will I buy a warranty from this company.”

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Posted 7 months ago

“Have Home+ and have paid for it since 2020. Sent a laptop in for repair and I thought it didn't turn on. I tripped over the cord and it fell to the floor. I couldn't see the screen was broken, which was fixed under the Home+ and the laptop was sent back to me. Upon return, the laptop keyboard didn't work, so I called and they emailed a tag to send it back. This is where the problem occurs. I received the laptop back saying, "Unauthorized Repair Attempted." I call and they say there was an attempted repair on the keyboard where there was some tape or something. I was so furious, I have forgotten what they said. But, the only people to open this laptop was THEM. They seem to insinuate that I got the machine back, opened the laptop and did something to the keyboard in a total of a couple hours. I ask, WHY would I do this if I just got done paying $100 to have it fixed and I could get any issue resolved under that. What really occurred is that THEIR initial technician broke it and tried to cover up the problem. Odd that the FIRST technician didn't find this "repair attempt" AND he replaced the screen! So he was inside the laptop and should have noticed this issue if it existed a that time. Talk about poor service. I pay for a service, send in a machine that was clearly dropped and fits the scenario for this repair. Tech 1 fixes the screen and breaks something and now the claim is denied by Tech 2. I spoke to a Supervisor named Shawn (Sean) and he didn't even consider anything other than they said, the second technician said it was me. I would have had to do it between repair #1 and repair #2, which was a max of ONE DAY. Plus, again, WHY would I do this? It makes no sense. Anyway, my claim was denied because their staff broke a $2000 laptop and didn't want to get in to trouble, so he doctored some repair and it failed. Now, I'm blamed for his lack of knowledge on the repair.”

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Posted 7 months ago

“Asurion with ATT I'd horrible service I put a claim in and they sent me an email will be delivered by a tech between 5-7pm.sameday then it changed to 7-9pm they never showed and I called at 845pm and they said tech was on his way to drop off replacement phone. Never showed up I'm on the phone with asusion now with Nicholas and Bianca care solutions seeing it they assist me better because I am very upset and end results couldn't help with situation Horrible experience”

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Posted 7 months ago

“I walked into a uBreakiFix store at Dublin, CA to get my tablet and printer repaired. The store agent told me to take an Asurion plan, wait for 30 days, and then submit a claim for them to get fixed, and that it would cost me only $99 per device when claims are approved. In return, I should have a $25/month subscription. It sounded reasonable as the devices would have cost me much more to repaie otherwise, and I did just that: I signed up on Mar 3rd with Asurion, waited until April, and then filed my claims. For the past 2 weeks, I have had numerous responses from claims team asking me to put pictures in one way or another, resubmit forms with different corrections, reopen different claims for the same, etc. I have had to call Customer service multiple times to understand what exactly is needed so I can do it exactly as they need instead of the constant run around. couple days ago, I requested for an escalation and a supervisor then worked with me to ensure everything checked out well and it got submitted. I was assured the tablet claim would be approved this time, only to find out a day later it was asking for documentation to be resubmitted yet again. I had enough of this and called customer service yesterday to put me in touch with the claims department directly, and the claims person now says, "Well, you had devices that were already broken BEFORE you signed up for the Asurion plan, and so per policy, the claims will be rejected.". While I totally understand the rationale, did I have to go through this hell for almost 2 months with 2 store visits, 4 customer calls (each 50+ mins longer), hours of taking photos, downloading pics, forms, digitally signing it, making copies, and 2 months of premium deduction before I was told this. I mean, I didn't go to the store for an insurance plan, even just to get my devices fixed. In the process, I learned Asurion doesn't fix printers but only reimburses them and my printer is still sitting at the local store since they asked me to leave it there and come after the claim is approved. I cannot believe how bad this whole setup is—local store, agent knowledge, poor communication from claim notification, poor triage of issues, etc. The only positive thing in the whole experience is that the Customer representatives I spoke to at Asurion, including the supervisor and Claim agent, were all extremely sympathetic and friendly and treated me with respect. But sadly, they don't deserve my business, so I requested for my plan to be canceled, and I am told I will be refunded whatever has been charged—how much I get, time will tell. I am grateful; I did not fall for the upsell to purchase their next level plan that included all home appliances, etc.”

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Posted 7 months ago

“I did a claim on a galaxy phone that had a cracked screen. I paid the deductible and they sent me a replacement phone. I sent the damaged phone back in the packaging they sent the day after I received the replacement. The next week I got a letter from Asurion saying they had not received my phone and if they didn't receive it I would have to pay 300.00. The return packaging was through the USPS and they didn't allow enough time to receive it, so I ignored that letter. I got another letter saying the same thing,so I decided to call. Elizabeth told me that she found the phone and the letter and the phone past in the mail. Later on that month Asurion took 300.00 out of my checking account and will not return it. I have talked to several people there and also Verizon and they still have my money. I've been with Verizon for almost 6 years.”

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Posted 7 months ago

“They are a joke if you have absolutely nothing else better to do then to sit and get jerked around then these are your people”

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Posted 7 months ago

“ASURION IS TERRIBLE. BE VERY CAREFUL”

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Posted 7 months ago

“Ridiculous, my phone is supposed to come today but the guy's car broke down, no problem I guess but now I'll have to wait two days? What happened to tomorrow? Can no one bring it then? Why do I have to wait till the 3rd? And the operator will try to singe you up for something after you tell them no you pretty much have to yell so it will be on the recoding if you don't want it”

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Posted 7 months ago

Asurion is rated 1.1 based on 255 reviews