“It was so difficult to get a person on the phone. Best Buy is by far the most complicated ineffective phone system I have encountered. In order to be connected with a human, one must do so through one's computer. This is an unnecessary additional step in the already arduous process. It made me furious and adversely effects my future buying decisions. The young lady who I finally talked to was difficult to understand but she was helpful and managed to schedule me for service. Can you imagine approximately 15 minutes to simply schedule an appointmet?”
“Purchase of refrigerator on April 4, 2022 schedule delivery date for April 7, 2022 between 12 and 6 PM however I never received item contact with the one 800 number that’s provided it was told that the item was delivered which it was delivered to the wrong address then go to the store to be told by the store that the item wasn’t delivered that the driver knew they did they ran into bed weather conditionsThen still having a problem try to get a delivery date they try to move the delivery date to the 12th this is unacceptable or all levels for Best Buy if this point we would like a refund and I read the shop somewhere else”
“ON 2/16/2022, BEST BUY'S GEEK SQUAD/JOKE SQUAD INSTALLED A TV ON THE WALL THAT WAS PURCHASED 2/13/2022. I REQUESTED PLACEMENT IN THE MIDDLE OF THE TV WALL MOUNT, HE SAID A BETTER PLACEMENT WOULD BE OUTSIDE OF THE MOUNT. THE INSTALLER ASSSURED US WE WOULD NOT SEE THE WALL MOUNT BOX OR THE WIRES. HE WAS IN ERROR. I INFORMED HIM IT WAS NOT ACCEPTABLE AND TO INSTALL IT WHERE I ORIGINALLY WANTED. EVENTUALLY, HE DID. I CONTACTED BEST BUY'S INSURANCE COMPANY AFTER I FINALLY RECEIVED THE CORRECT PHONE NUMBER...TOOK APPROXIMATELY 10 CALLS. THEY SET UP A CLAIM NUMBER AND AN AGENT CALLED AND SENT AN EMAIL ON 2/25/2022. SHE REQUESTED I SEND HER PHOTOS AND AN ESTIMATE OF THE REPAIR COST. I SENT HER THE REQUESTED PHOTOS AND REPAIR COST ON 2/25/2022. ON 2/28/2022 I SENT HER AN EMAIL ASKING IF SHE NEEDED ANY MORE INFO. NO RESPONSE. ON 3/3/2022 SHE LEFT ME A VOICE MESSAGE AND SENT AN EMAIL. ON 3/3/2022 I REPLIED TO HER EMAIL. NO RESPONSE. ON 3/4/2022 I FOLLOWED UP WITH ANOTHER EMAIL. NO RESPONSE. I LEFT MULTIPLE PHONE MESSAGES ON 3/3,4,7 AND 8/2022, NO RESPONSE. ON 3/8, I ATTEMPTED TO REGISTER ONLINE WITH THE INSURANCE COMPANY TO VIEW THE PROGRESS OF MY CLAIM. I COULD NOT REGISTER. THE IT/CHAT PERSON INFORMED ME THAT THE CLAIM NEEDED MY LAST 4 SSN's AND MY DOB TO REGISTER. ON 3/8/2022, I CALLED THE INSURANCE COMPANY HQ. THEY INFORMED ME AGENT WAS STILL EMPLOYED AND WORKING. THEY SENT THE AGENT AND HER SUPERVISOR, A MESSAGE TO CONTACT ME. NO RESPONSE. ON 3/8/2022 I SENT THE SUPERVISOR AN EMAIL INFORMING HIM OF THE INFORMATION NEEDED ON MY CLAIM AND THE UNRESPONSIVENESS OF HIS EMPLOYEE. NO RESPONSE. ON 3/9/2022, I SENT AN EMAIL TO BOTH SUPERVISOR AND AGENT, COPIED THE IT/CHAT PERSON AND BLIND COPIED THE FOLLOWING INSURANCE COMPANY EXECUTIVE LEADERSHIP: CEO, COO, CFO, HR MANAGER. AFTER FILING A COMPLAINT TO THE STATE’S INSURANCE DEPARTMENT, I RECEIVED A LETTER FROM THE INSURANCE COMPANY DATED MARCH 29, 2022 DENYING THE CLAIM. I WILL NEVER BUY ANOTHER PRODUCT FROM BEST BUY AGAIN.”
“Best Buy was supposed to delivery three appliances today and made us wait two weeks, then schedule for a time period of 7 am to 1 pm, then reschedule 11-2 and then never showed up and when I called and was placed on hold for over an hour they hung up on me after stating the truck broke down and I need to reschedule. It’s a joke- called and spoke to a supervisor who rescheduled me for an additional 10 more days wait period for a window of time again from 7-1 pm.
So basically I am waiting a month for three items Best Buy states are in stock but they can’t seem to find delivery people who are respectful or responsible for my time and energy.”
“Just left Best Buy Outlet at Farmer’s Branch in Texas. The young girl working there who said her name was Shelly acted like she did not want to be there at all. Extremely rude and unhelpful. She knew nothing, told me to get information about Best Buy warrant on the internet, and got on her personal cell phone in the middle of my transaction. She argued with me about what I saw on the screen when checking out and didn’t bother to apologize when she saw she was wrong. Immediately after the transaction concluded, she turned her back to me with no further instructions or thanks for spending hundreds of dollars there. Incorrigible.”
“Called a dozen times, am currently on an hour and a half call. Transferred 4 times now going back around to the same circle jerk departments. Trying to get a refund for cancelled product for TWO years.”
“Bought a total tech support plan, only to find out what I needed they didn't do, after being told they did. Then they just refunded it without even trying to help. Called the number 'for the store', to get transferred to some call center. Was transferred by one person from the call center to the store, and talked to an employee who seemed helpful, but when I asked for her name, she hung up. Tried to call back and now was told, they could not transfer to the store. So Best Buy is so untechy that they cannot even transfer a call. You cannot call your local store. They tell you that their total tech does all this stuff until after you buy, then says it doesn't. Don't bother with Best Buy. They are the Worst Buy, and don't even have enough sense to know it.”
“I will NEVER shop with Best Buy again! I purchased a washer and dryer and paid for installation. I scheduled my delivery online. A day or two later, I received an automated call saying I had to call the number that had just auto-called me to reschedule because they did not have a delivery person available to install on the date I selected. It had to be a full week later. On the day of the delivery (today) the dryer was delivered BROKEN. The installer left it, called in the issue, and said we would receive a call very soon about scheduling a replacement. I noticed I received a call from Best Buy but could not pick it up on time, so I called the number back, only to be put on hold for 40 minutes to speak to a manager and be told I had to wait until the driver returned to the warehouse to log the damaged merchandise before we could reschedule a new delivery (this made no sense- it's 2022 and everything should be electronic, right?). So now, I have a broken dryer sitting in my home which I cannot use and have no idea when anyone will call to schedule a replacement. The "manager" could not tell me when I would be called, in what timeframe I'd receive a replacement, or what, if any, compensation I would receive. Terrible customer service!!!”
“Horrible attempts to reach a living person not a bot for account help online. Big deal w vision and severe hearing loss n Zero help during Covid. Worst part bots come up fine on trying to help but are never apparently passed onto Real People. Cannot get anything in writing and any person. Appalled esp after months inpatient and In recovery. Their lack of assistance for a physical issue disability has hurt my credit. No other company has been so obstinate and unhelpful. I’m about to take all my purchases and dump them and tell my family whose 3 business uses them.”
“Assistant store manager refused to be of any assistance as she did not want to get out of her chair. Used every excuse in the book to shift responsibility to other people and told me to “go call corporate”. Whatever that means!
I could not believe she told me she was “done” with me and then started openly complaining about me to her staff as I was STANDING RIGHT NEXT TO HER!
The store seemed clean and fine and I would not have minded shopping here if not for being treated worst than dirt. If you stop here, don’t bother to ask help from the assistant store manager. Just grab your things and run fast as you can.”
“The worse customer service experience I have encountered EVER. Best Buy keeps pushing back delivery dates on appliances ordered in November. Some 2 appliances we ordered to customers in store. Delay and reschedule almost every 3 weeks. Absolute nightmare. Go straight to the manufacturer and buy, even if it cost more!!”
“Only at this website can we see so many true reviews, but so many low ratings within a short period of past months also explain why Best Buy is such a bad company --- They don't care at all !
I purchased a gas dryer plus installation kits at this store in December 2021. The sales guy was very arrogant, so I called the female manager to help; but she was even more arrogant than the staff. However, I still paid and bought it anyway.
Upon delivery and installation on 12/15/2021, the Best Buy young man unloaded the new dryer to my garage and asked me, a handicapped 70+ old man, to move away the old dryer all by myself without offering any assistance. Then, he glanced around and said that I should've installed a gas exhaust outlet first for them to hook up with the new dryer. He left in a hurry leaving me absolutely stunned and totally confused being unable to put my finger on what he said. So, I deemed this Best Buy installer to be very arrogant as well.
Later I hired a plumber to come over checking what's really needed by Best Buy for installing a new dryer. The plumber spent less than half an hour not only checking the gas line and exhaust access/exit, but also moving away my old dryer and installing the new dryer in place. He told me that everything in my laundry room was in perfect condition, and he could not figure out what the Best Buy person meant. Most likely he said that they brought 8" installation kits, which won't fit my 4" exhaust hole. Another reason he guessed that because it was holiday season, the Best Buy installer was very busy so he didn't want to spend much time on one case and found a quick excuse for him to depart. The plumber was evidently much much more professional and polite than Best Buy employees.
I thereby wrote a letter on to Best Buy’s Chief Customer Officer telling her the whole story and requested a reply. Unfortunately I didn't receive any response from her over the past three months. I think this high-ranking officer is irresponsible and also very arrogant.
Finally, a young man from Best Buy Home Delivery called me in response to my above letter to their management. Without any apology or feeling sorry for my case, he bluntly said that the installer was practicing Best Buy's installation policy; and it's the customer's responsibility to change their pre-existing facility to comply with Best Buy's requirements. When I asked him why it was not reminded or clearly communicated to me when I was at the store purchasing the product. He replied in a mocking tone: "Should we go through everything in such detail at the store?" Besides being extremely arrogant, I couldn't find another word to describe his attitude.
Shall we still call them "Best Buy"? Will "Worst Buy" be a more veritable name for doing business and treating customers like this?”
“Worst experience I’ve ever had! The worst customer service in history. Took over 6 hrs in multiple days to purchase multiple TV’s, soundbars, wall mounts etc to never get things correct. Ended up canceling the entire order and they refused to give us the entire amount back and would refund totaltexh added purchase. Horrible business.”
“I can give zero if i can. horrible service. Just transfer the customer to other technician/representative. would be surprised if they dont go bankrupt in the long term”
“Terrible !!! It takes 4 times to get your appliances delivered. We had second time delivery scheduled , day before the delivery we find out that our freezer got sold to someone else , so they decided to cancel our delivery for other 2 items without even telling us.”
“First tv was to be home delivery and installed. Took 3 tvs and 4 tech teams to get it right.
They lost my iPad.
Recently another Tv promised for same day delivery never happened. They don’t know where it is nor will the refund for another 3 weeks.”
“Horrible experience with Best Buy on-line open-box purchase. Bought Large screen 4k TV that was labeled as "excellent", which mean "looks brand new and includes all original parts/accessories". But when I open box, it was dirty and did not include remote control and TV stand. TV was already installed at a remote location so returning it would have been a huge hassle, so I talked to customer service at multiple Best Buy store to see if they can either include remote and TV stand but they all said no even though it was an "excellent buy". I finally went back to store where I picked up the TV and begged for help, but store manager told me I purchase TV is "satisfactory" condition which means not all parts are included. I showed them that it was an "excellent" purchase and showed them proof but they say no. WTF? Then they say an "excellent" buy means not all parts are included which is clearly not true. At which point I got really angry and lost my cool a bit. I was just simply trying to get a credit or at least a partial credit or any gesture that they made a mistake, but they were so smug telling me that I'm the one at fault. I'm an elite plus customer and make many purchases with Best Buy and they treat me like an child.
Bottom line to all Best Buy consumers is that don't believe what they labeled product quality for open-box purchase. Be wary and save your trouble.”
“One mess up and disappointment after another, and no one cares. Wrong stove delivered, no help or customer service, cannot call the local store. Wrong stove delivered for 2nd time. We kept that one even though it was late being delivered and did not have the air fry feature we paid for. Your customer service is HORRIBLE. The new policy of not having any phone contact with the local store is ruining your reputation and business. I tried to get help, and the hired help that answers the help line do not know anything and don't care. They hang up, the chat screen on the website is worse. I had 4 different people and NONE could or would help. I wasted an hour trying to get them to do something. I asked for my purchase history be emailed because it shows that I have not purchased anything in 3 years. I never got any help in the numerous times i called or chatted. DON'T buy from Best Buy online and if you go to the store, tread carefully because they never get any feedback from you unless you trek back to the store.”
“I returned 2 batteries that were unopened on 01/18/2022. Best Buy return center in Kentucky received the items on 01/24/2022. Since then, I called customer service three times to find out why I never received a credit. I got nowhere the first two times. On the third time, 6 weeks later, I was told the batteries are not returnable, and they will ship them back to me. Their return policy on https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 clearly states “opened consumable items including health supplements, health test kits, batteries…” are not returnable. The batteries I returned were UNOPENED! It didn’t matter to “customer service”. I will never buy another product from Best Buy. There are too many other options available.”
