“I called the Lady Lake, Fl store to inquire if the Geek Squad had any appointment cancellations Sunday. After 18 minutes +- on hold my call was finally answered. Dorian was the associate who took my call. I told him we had an emergency the phone would not turn on at all and the phone in question was a work phone. I explained that Saturday the phone was brought into the store with only one customer at the Geek Squad counter and we were turned away because THE RULE IS APPOINTMENTS
ONLY ON WEEKENDS. He said the availability of an appointment was March 3rd we were scheduled for March 2nd but I explained the situation and I asked to speak to a manager because of the circumstances. He refused and said he would help me. He was the associate and I could speak to him. He was rude, loud, arrogant, snarky and very offensive. I became very upset with him since he absolutely refused to allow me to speak with a manager. He badgered me and said I threatened him. I did not, I stated if I came to the store he and I will speak with the manager! His behavior is absolutely unacceptable and I hope Best Buy stops this behavior to their loyal customers. Our company and our family have bought all our business and personal electronics, televisions, computers, dozens of phones and protection plans from Best Buy/Geek Squad. Until Sunday I have never been treated by anyone at this store in this manner. To make it even worse he would not let me speak and talked loudly over me and he hung up on me! I told him he was on speaker and there were people listening to him. He said he had people listening to me to. Hopefully they recorded this call, I am sure I am not the only customer Dorian treated this way. I am very very upset. Dorian is ABUSIVE to customers (a lot are elderly retirees in this area ) and he is a Bully. He should not be on the phone ever! This review is also going to be sent to
Geek Squad
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
- [ ]”
“If I could give zero stars I would. I have never dealt with a bigger group of idiots in my life than when calling Best Buy customer service. I order something, it never shows up and it takes them an hour on the phone to unsuccessfully solve the problem. If you buy from them online and it shows up at your door great. If you need to call them for any reason consider your day ruined and over. They are the absolute worst.”
“Our niece bought us a LEXON OBLIO wireless phone charger with a built in sanitizer from Best Buy as a Christmas gift. Due to co-vid issues, we didn't receive the gift until Feb.17. We aren't able to fit our phones in the device. We both have i phone 8 plus with otter cases. I took the device in to our Best Buy store along with the invoice my neice gave us. I wouldn't mind an exchange for a similar product that works with our phone. The clerk at the store return desk told me that the last date I could have exchanged it was Jan 16 and he couldn't do anything. When I asked to see his manager he just told me that it wouldn't do any good the store policy is firm. I went home and called Best Buy customer service and after going through two people on the phone I was put on hold waiting to speak to a supervisor. I hung up after an hour and twenty minutes. During my time on hold I also started a live chat with Best Buy customer service and got the same run around. I tried one more time on the phone and on the third request I made to speak to a supervisor and being told that they were all busy with other calls I gave the peson on the line my phone number and asked that the supervisor call me when finished with the other calls. So far, it's been two and a half days and I haven't been called.
The way they handle difficult customer service calls is to simply put you on hold and forget about you.
Best Buy and Best Buy customer service are by far the worst experience I've ever had. I'll be cancelling my service with Geek Squad and I will never darken their doors at Best Buy again.”
“wish i could give less than 1 star. it is impossible to call the store. 1 hour on hold and no human voice. they are worse than the IRS at service. pick up the phone. 5 min - 10 min ok to be on hold without a human voice. over 30 min without a human voice......completely unacceptable. you will not be getting my business.”
“TERRIBLE!!!! Extremely poor customer service. In fact they don't have a department like that. It is a scam where people attend your call and says "sorry, this is all we could do". Never reaches the right place where you can log a formal complaint.
Our dishwasher broke 2 months back and there is no service yet, in spite of having a protection plan from Geek squad. After the long wait, I demanded an exchange and they don't have the product. They don't refund us full either. What they do is a partial store credit. No way to file a complain with their corporate. No email, No responsible corporate service to escalate. Geek squad sends to corporate, corporate sends to store and store tells it's online.
Store managers are literally rude as we did not purchase item from store, instead bought it online. REALLY? Rusty from Eldorado, Frisco, TX? Next time I will buy from your store sir, if you ever had the courtesy to listen to a paid customer's problem and try something from your end (at least pretend), instead of rushing to be rude, without listening and trying for a resolution.
NEVER BUY from WORST BUY. It was a mistake.”
“Got in today to buy an EVGA - NVIDIA GeForce RTX 3060 card. Was able to hit “Add to Cart” and got a message “This item is not in your cart yet. Due to high demand , we’re having everyone go through one more step before it is added. Please try again”. Waited until the “ads to cart”. Button came back and kept hitting it for an hour. Ot never said it was sold out. I tried n another computer and saw it was sold out. Went back and refreshed the first screen and then it showed sold out. What terrible, terrible, terrible programming...and I know since I am in the field. Totally poor customer service. So many other ways to deal with the issue of high demand without sacrificing customer service.”
“Don't buy from them . We purchased a Sony TV and work well for over 4 years . Wife was watching one night when she heard a noise and couldn't figure out where it came from . After searching house came back to finish watching show and noticed lines in the screen . Next day called to have it looked at under the Geek Squad warranty and they told us that it was physical damage and it's not cover . Tried to explain to customer service that nobody was not within 10 feet around this TV that something else must have happened and they would not even listen to us . Asked for them to open TV and inspect inside and they refused saying they don't cover physical damage . No matter what I told them they would not listen to me and were very rude . Called Sony to have them look at TV and they don't have anyone authorized in the state of Maryland and told me that I could take it on a 5 hour journey to another state to have it looked at at my cost . Looks like Best Buy just lost a very loyal customer and Sony too , since I also purchased 2 other TV'S that were also Sony .”
“I had to order a tv...that I was not told was not in stock...until after I paid over 2k for it. Then when the tv never came in after an hour of fighting with people lying to me...one finally admitted to the TV being on back order. So I paid for a product that best buy did not even have...and can not get in. The store I paid in refuses to answer the phone. So now I have to drive to a store and request a refund. Worst customer service ever!”
“Can I give 0 stars? I will never ever buy from this company again. I bought a washing and dryer machine, with installation and haul away services included and the deliver have been rescheduled 3 times. Today when they finally came to deliver it, I found out that the drivers were only gonna deliver the machines and somehow the installation and haul away of my old machines were taken off from the order. Result: I have a washer and a dryer left in the middle of my living room. After calling to resolve the situation, being transferred to 3 different agents and staying on the phone for 1 hour, I found out I gotta call back tomorrow to reschedule yet again the service, since the order was not opened for editions. Worst service ever. When these companies are going to start to be punished for misleading the customer?”
“I have to add my HORRIBLE CUSTOMER SERVICE experience I had with Best Buy. My computer crashed on Sunday morning so I requested a Geek Squad appointment to bring in my laptop computer. I asked for the expected turn around time and told it is usually 3-5 days. The earliest appointment was at 6:10 pm - the fact that this was the earliest appointment for something as crucial as a computer fix says a lot about Best Buy's customer service. Anyway, I went ahead and purchased a back-up computer and planned to get it up and running right away. So, I called customer service and asked if there was anyway I could drop off my laptop when I picked up my back-up desk computer. After talking to a customer service representative who displayed no empathy, I convinced him to at least the possibility of the Service Desk where I would pick up my back-up would also agree to deliver my laptop to the Geek Squad at my appointment time. He said he would send the appropriate e-mails and get back to me. My appointment time neared and I never heard back from anyone. I was still somewhat hopeful due to the 3-5 days turnaround time is was told. I went to the the Geek squad desk and was told the laptop for hardware issues needed to be sent out and the turn around time was 30 days. Who could go without their computer for 30 days in this day and age? So, I wound up bring my laptop and back-up desk top home with me. BEST BUY IS A JOKE WHEN IT COMES TO CUSTOMER SERVICE.
In the end, I found a local computer repair shop, delivered my laptop on Monday morning, and had my fully repaired computer back to me on Tuesday.
MORAL of the story - don't use the Geek Squad.”
“The day of delivery I received a call from the delivery person regarding my washing machine to tell me that the machine had a large dent in the back so did I want the machine with dent or a new one? I told the person that what I wanted was what I bought, a new washing machine? I asked them when they would have a new undented one? They told me that they did not know that I would have to talk to the "office". The "office" told me that if I accepted the dented machine I would get a rebate of $100. I took the dented machine and surprise surprise, no rebate! I have tried to contact with them with no success so the conclusion is that this company is a ripoff. There are plenty of other places with better prices to buy so my advice is "buyer beware" this is not a good company!!”
“Being a Best But Elite member for many years I will drive to Covington La to avoid having to go to Best Buy in Hammond La. The people are unhelpful if you can get one to help you. Of course the 4 people playing on their cell phones in the phone and accessories department will page someone for you who never shows up! Trying to speak to a manager was impossible! In a day and time when I can get anything Best Buy has from Amazon for cheaper I believe I will finally give up on Best Buy!!!!!!! Horrible Horrible service and no longer the Best Buy!”
“Buyer beware! Best Buy has only a 14 day return policy and if you actually open the box to try out your purchase (ours was a $40 otterbox) you can't return it at all. I've spent thousands of dollars at their stores (phones, computers, tv's) but after this they won't get another dime of my hard earned money.”
“I purchased a Samsung S20 phone from Best Buy through Sprint. I spent hours on the phone with Sprint complete and they determined it was a defective device. It was looping the same update for over 12 hours, apps weren't copied correctly, etc. I returned the phone via mail the following day and they received it 2 days later. I was notified via email AND via chat that I would receive a full refund within 5 to 7 business days. I just found out yesterday that I was charged a $45 restocking fee which is ILLEGAL because it was a defective device. I spent HOURS on the phone with incompetent people who kept transferring me and finally called corporate. The switchboard operator refused to help me and kept putting me in the cue. I finally spoke to a man who promised me this was a mistake and everything would be refunded back to my card. He told me it was a system error. After almost an hour he informed me that it was done by the store who handled my return. He told me I would have to go into the store and ask them for a refund. First of all, I am DISABLED. I CAN'T WALK or drive. Secondly, there is a WORLDWIDE PANDEMIC. And lastly, I live in LOS ANGELES where the hospitals or overflowing with cases. HOW WOULD I GO TO A BEST BUY STORE??? WHY WOULD I OR SHOULD I HAVE TO DO THAT???? THIS IS BEST BUY'S ERROR and I was promised a FULL REFUND. Charging me a restocking fee for a defective device is AGAINST BEST BUY'S OWN POLICY, yet I am supposed to drive to a store and get a refund?? When I called corporate back to get the name of the store that charged me, the operator refused to help me and would not answer my calls. This is DISCRIMINATION. I am a disabled person in the COVID hotspot of the world. I can't drive to the store and to ask me to do that in response to a mistake YOU made is UNACCEPTABLE. Having an operator laugh at me and refuse to answer my calls is discriminatory in nature and I will not stand for it. I want a FULL REFUND and an APOLOGY.”
“Worst experience ever!! Will never order from Best Buy online again for our business. Ordered a dryer for a rental property in January and the site showed it was in stock and available. The day of delivery after email confirmation of our appointment, it never shows. I call Lynn to be told it will be delivered on the seventh. It was supposed to be here between 7 AM and 1 PM. At 11:40 AM I get a call that they won’t be delivering it. At this point the residents that live at this rental have taken two different days off to be home for this delivery. And now no dryer. On calling in after a very long amount of time on the phone I was told that they contacted the warehouse and assured me that it would be in town on February 11 and would be delivered for sure on Friday, February 12. Guess what. I got an email today, the 11th, that my item was no longer in stock. I called and was given multiple different excuses hung up on after what was supposedly a bad connection though they confirmed my number and never called me back, and was told that they could get me the dryer I ordered March 18. A dryer that showed online it was available when I ordered it, and then promised delivery three different times and never showed. Absolutely unacceptable business practices.
The resolution, next time I order something from Best Buy they will compensate me for my troubles. Are you kidding me. Why would I ever order from you again? Thank you Lowe’s. I called they had one in stock as their website showed and they are delivering it for me tomorrow”
“Never ordering from this company again. They sold me a stackable washer and dryer, shipped it to my house without any mounts to stack the units. When the shippers notified me, they called Best Buy to see what the info was on the brackets and the customer service agent said I should have known about them, searched for them on their webpage and purchased them myself. I don’t understand why they wouldn’t have offered me these pieces when I was checking out.. or said hey, suggestion; this is what other people bought that you might need. It is Tuesday. They are telling me no one can help me until Saturday. I now have a washer and dryer unit sitting in my kitchen, not hooked up. I have Airbnb tenants checking in on Friday. Not to mention, the customer service guy got frustrated with the shipping guy and hung up on him. Was super unprofessional. I am now looking for a local handyman in my small town to help me install these units- after I drive 150 miles to go pick up the $40 bracket. Makes no sense. I have forever black listed Best Buy. I am hopeful they will go out of business because this level of inefficiency is a thing of the past. Good riddance.”
“Best Buy is definitely the worst store to buy. They should go bankruptcy. Not only more expensive on anything but also the worst return policy and reward point policy and bad customer services. I will never deal with Best Buy in my life and will tell all my children and neighbor the same.
I even do not want to give them one star but it looks like there is no zero start option.”
“Worst experience. Bought a cell phone on boxing day. They never delivered it. 4 weeks of asking them why. It showed on web as available at the regular price both at the store and online the entire 4 weeks. After 4 weeks they credited my credit card. I did not ask for my money-back. I wanted the phone I bought at a discount on Boxing day. Buyer beware.”
“I purchased a Logitec mouse. It didn't work. I attempted to return it and was told that I purchased it 16 days ago, and that their return policy only extended 14 days. I live in a small town 50 miles from the nearest Best Buy store. WTF! Not like I can get there every day.
They need to get a clue from Menards, Home Depot, and other retailers. I will buy from Amazon next time - no BS returns. They DO NOT stand behind the products they sell! I, my family and friends will no longer be customers of Worst Buy stores.”
