“I called Best Buy the minute they opened in North Fayette Township PA was put on hold all six times that I called 15 minutes 10 minutes the last time was 20 minutes I finally hung up I cannot believe what poor customer service Best Best Buy has I had one question and did not want to drive 20 miles in case it was not available even though it showed online as this is what's been happening lately and I was ready to purchase it online to pick it up but could never get anyone to answer the phone to confirm it was really there again just incredibly poor customer service”
“Delivery guy was rude, accused me of assault. And best buy did not even call me AND ASK?
WOW
COME TO SOMEONES HOUSE, BE RUDE AND COMPLAIN TO EMPLOYER.
WHAT HAPPEN TO CUSTOMER SERVICE.”
“Beware DO NOT buy home theatre from them. We bought a Sony TV 6 months ago that's already gone out. They made us wait 5 days for Geek Squad to come out, then they couldn't fix it, referred us to Sony and we have to wait another week to get the parts and repair. We even chatted with Geek Squad as well and told them to bring the parts as we'd researched and they're having the same problem with this tv from other buyers. They didn't listen. Totally ignored us.
They will not let us return the tv even though we bought it from them and they sold us a "lemon". We are really good customers but they just lost us. Terrible customer service and worse is the guy in Magnolia had an I don't care attitude, you're lucky you have extended warranty or you'd have to buy another tv? What? It had a warranty and we bought the extended warranty. Yeah, we're real lucky. Wow, terrible customer service. Fry Road Best Buy is the worse. Deserve 0 stars!”
“I ordered Le Creuset skillet for my wife for Christmas and was told it would arrive by 12/21/2020. On 12/23/2020, 2 days after the expected delivery date, I finally got a notice telling me it was delayed - obviously - and notifying me they would have have it ready to ship in a few days. I never received another update on my order status except to tell me I couldn't cancel it. A week after I was told the order would finally be shipped in a few days I contacted BestBuy via Chat. The BestBuy rep confirmed I couldn't cancel the order ($209.99) but he assured me the order was being prepared and that I would receive on 01/04/2021. I asked him if he could guarantee it would be delivered on the 4th and he said yes. I finally filed a complaint through PayPal. The 4th came around and still no delivery and not a word from BestBuy. PayPal got my money refunded yet my BestBuy account still shows the order pending. If anyone at BestBuy doubts I ordered the item here is my order number: BBY01-806383458809. What a mistake I made trusting BestBuy to come through. Their customer service is very poor and the person I chatted with deceived me. Never again.”
“The store at Bee Cave Texas won't take phone calls to enquire about availability of a laptop battery. No clear indication from their website they even can supply the right battery. I checked the Walmart website and BINGO. Ordered from them, instead.”
“BESTBUY PUTS CUSTOMERS AT RISK- ELITE PLUS IS A LIE
Best buy shipped out a USED Zagg tablet screen protector. Box was opened with the tab ripped off, protector was missing its shield, cleaning contents and even they left the NAME of the previous customer’s pickup information on the box! Who in their right mind ships out a USED screen protector during a pandemic!!!!! So, the agent I spoke to "made it right" by providing a UPS return label and set up a replacement order to be delivered the same day. 4 days later, NO ORDER and NOT SHIPPED. I wound up changing to in store pickup. Three more days later, I check the status on my return that I have not been refunded for, and it doesn't even appear as returned!!!! I returned it AGAINST my better judgement because I didn't want it shipped out again to another unassuming Best Buy customer. The agent literally blew smoke up my rear with concern and getting "management involved" to investigate how this could possibly happen. Even though I received a return UPS label from Best Buy and was shipped back the very same day, the order return wasn't even started!!! The agent I was speaking to said he would have to start the process over again and there was no indication the return was previously started, never mind shipped back. When I asked for a manager, the agent flat out refused insisting he had to process this. I finally hung up after he was belligerent about not escalating this up to a manager as requested. This was after already getting hung up on by another agent after 10 minutes on hold so he can "look up the account details". I called back, got another agent who processed the escalation request and said I would receive a callback. I'm still waiting for that call. Next step is reporting FRAUD with my credit card company since Best Buy doesn’t want to correct their mistake. Yes, I paid for the 2nd Zagg tablet protector, still out the money for the first USED one and these are expensive items!
As an elite member, you are supposed to receive benefits with your membership. I have been with the program since its inception in the early 2000's all the way through its various evolutions to what the program is today. I have been a regular Elite Plus member for almost 10 years and it used to be a really good program with a great dedicated customer service hotline. I saw absolutely NO benefits this season. Black Friday Elite and Elite Plus early access was a joke this year. Shipping was sent USPS at a snail's pace and still have outstanding orders to date. The customer service provided by this specialized "Elite and Elite Plus" hotline is abysmal. You’re better off calling the regular Best Buy hotline. Picking up in store, fuhgeddaboudit!! Even if it's "ready for pickup", it's not ready for pickup. We waited for 3 hours on Christmas Eve to pick up a "ready to pick up" item which was a Christmas present. The manager wound up cancelling and reprocessing the order at the checkout counter just so we could go home because the store was closing. Why he couldn't just hand over the already paid for order was beyond me.
It simply doesn't pay to spend big bucks at Best Buy anymore. It makes me yearn for the old days of Circuit City, The Wiz and other electronic retailers when Best Buy actually had to compete for their business.”
“DO NOT SHOP AT BEST BUY AND DO NOT PURCHASE ANY PLANS WITH THEM. THEY ARE VERY UNPROFESSIONAL, THEY DO NOT RESPOND OR REPAIR IN A TIMELY MANNER. I HAVE BEEN WITHOUT A REFRIGERATOR FOR OVER A MONTH WAITING FOR REPAIRS $3000 dollar REFRIGERATOR. THERE PLANS ARE GARBAGE. BEWARE,, BUY YOUR ELECTRONICS AND APPLIANCES ELSEWHERE.”
“If I could give them less than 1 star, I would. Canceled a dishwasher and 3 weeks later, it is still marked as "in transit" so they can't issue a refund. I'm still waiting for my $800 back after having 4 case numbers signed to it and waiting 25 minutes to speak to a supervisor who never answered the phone. I've been told over and over that it will be fixed within 24hrs and 3 weeks later, it isn't. Don't buy from them?!”
“This review is for Best Buy and it's customer service. I am very disappointed. I submitted my order #BBY01-806397795982 back on 12/17/20 to purchase an Arlo doorbell camera for $99.00, the deal included a smart clock. After a few days, I was told my order would be delayed which I am ok with and was willing to wait. However, what I am not ok with is after the new year I was notified by Best Buy that my order was automatically canceled. After checking the website and finding that the Arlo doorbell I was seeking was in stock but at a higher price, I decided to call Best Buy Customer service for an explanation. The agent had no legitimate explanation and offered no solution to my problem only to say that both he and his supervisor could not reinstate the order. In the past, I have never had a bad experience with Best Buy. I always received what I ordered and this was what I was seeking when I made the call. In my opinion, this is bait and switch at its best. It's very unfortunate because as a customer trying to buy from local businesses, I am being snubbed from a legitimate purchase at the expense of a company seeking to beef up it's bottom line vs. customer satisfaction. Well, this dissatisfied customer will not be making purchases from Best Buy anytime soon.”
“I purchased a warranty for my Whirlpool dryer several years ago. The warranty is still good for several more months and just this winter, my dryer stopped drying clothes. It no longer offered the warmness to dry clothes, leaving them wet. I called on Dec 6th about my dryer and customer service stated that the Geek Squad would be at my house on the 9th. They showed up and stated they could not do anything because they had to order a part, which is understandable. They rescheduled for the 14th but they never showed up. The parts were delivered to my house but the Geek Squad were no where to be found. The next day I called and they said they had to rescheduled for the 23rd. At this point I was upset and in disbelieve because one, I have no dryer and this pandemic just took my uncles life away and I did not want to risk going to the washers to dry clothes. I have two kids that live with me and my mother who is a bit older who is at risk of getting covid due to her immune system. On the 15th I requested to speak with a supervisor and that supervisor was no used at all. Honestly I have no idea how he became a supervisor, his name is Shawn Orlando, and he showed no compassion. He was really off with his communication skills and the whole time we talked about my situation, he had no empathy. He must have been talking to me from home or outside his home because there was a rooster in the background making noise. I got no where with him and he gave me a case number that I requested. The 23rd came around and I received a call indicating that they have to reschedule for January 6th because they were too busy. I was really upset with Best Buy, the store who I looked at as my favorite store was no longer the store that I looked up to for service. I begged for them to help me and told them my situation with work and how I do not have the time to devote time to go to the washing machines with the kids and the pandemic. My schedule does not allow it and again they stated that they would call me if someone cancels but the reality they never do. They just tell you that to make you feel like they are helping you in some way. I requested to speak with another supervisor and she stated that unfortunately they cannot make me a priority and I would need to go to the back of the line although Ive been asking for assistance before other customers. Long story short, I called a different company to fix my dryer and they came within 2 days. No waiting, no asking, no accommodations, they came and fixed it really quick. Today Best Buy called to reschedule my appointment and I advised them that I won't be shopping there anymore. I just don't understand how they rescheduled on me 4 times. I understand that there is a pandemic, but why do they keep filling in appointments when they don't take care of the active tickets that are open and just keep pushing them back. If I could give Best Buy customer care a zero, I would. I paid out of pocket for a different company to fix my dryer when I purchased a 6 year warranty through Best Buy when they just gave me the run around.”
“We ordered a LG fridge that came with a separate water line for ice maker. Was told it would be delivered 12/29/20 and the delivery window was 7am-1pm. No show, no call, nothing? Called customer service who tried to call distribution and was told they didn’t answer. She said to reorder but would not be delivered until after date of delivery for fridge. The refrigerator was due to deliver 1/2/21 , got call that they would not be there and to call customer service. They told us it would be another two weeks now to get fridge. Never explanation or sorry, they just don’t know why? We finally canceled order and going with Lowe’s for same fridge. Horrible customer service at Best Buy!! Never will return to that company. I see why they are in financial trouble.”
“Bought the extended warranty. Big mistake spent all day trying to set up an appointment. All I got was a computer taking me thru a lot of hoops to jump thru then connected me to an answering machine telling me they are busy call back later. I got the same result with a service number. They played music while I was on hold for 10min. I called many times with the same results.”
“Curbside pickup is the worst. I ordered an Apple watch and went to pick it up, parked in the appropriate parking space for curbside pickup, notified the store via website that I had arrived. waited 20 minutes before going into the store only to wait in line to get my watch. Best Buy should revise the curbside pickup services before offering the service.”
““Worst and rude customer service, hard to believe.”
Order a treadmill with installation service ($1300) online, and my ordeal began.
They will fix the appointment with a window of 12 pm-8 pm and never shows up.
When my wife calls them for the update, their answer was we did not feel like delivering it today. Can you believe that??? When my wife says, we wasted a day of work waiting for the day as we need it urgently. The BestBuy customer representative response was. “Why you fix an appointment on your working day/!!!!!!!!” Can you believe this????? I would accept the statement if they delivered the item. Here I am after more than a month still waiting for the item, and today is the third time they have not shown up; probably they didn’t feel like it. The customer representative was rude each time you call them; it takes forever to get the right person. Then the person will promise a lot and deliver nothing. I promise to stay away from this company, and this one is honest promise will never advise my friend to order anything from this company. I suffer from not listening to my friend due to a couple of average experiences in the past. The treadmill installation service available locally for $90; we paid $200 to best buy in the hope of better service and looked at their service.”
“This is the worst company when it comes to customer experience. We bought all new kitchen appliances from Best Buy. This was a purchase well over $4k and yet they failed to get it delivered. Our first scheduled deliver just never showed up. If it wasn’t for my husband who texted the delivery drivers asking for an ETA we would have never known they even cancelled. We got it rescheduled with a guarantee that all 4 appliances would be delivered between 12-4. On the day of the scheduled delivery they called at 7am and said they are coming at 8am with only two appliances. We would have to schedule again to have the rest delivered. This is absolute BS and no customer should have to go through all this. We ended up cancelling our order and demanding a full refund. NEVER ORDER FROM BEST BUY!!!! THEY ARE THE WORST COMPANY!!!!”
“Cannot stress how terrible the phone system is at not letting you through. This is every day at all times. You just can’t get help there. Local or national numbers had no one available. Never again”
“Worst experience ever! I bought a phone for pickup. Then I called was left on hold for 45 mins. Then told phone is in store. Then 45 mins later it is magically not available. Then I am told we can't tell you when it will be available. We will let you know. So best buy sold my phone to someone else and doesn't even have one at another store to sell me. They expect me to just wait indefinitely for whenever they find one. Which is an unknown amount of time. I mean I have never been so flabbergasted in my life. I honestly think best buy has violated the dtpa and should be sued.”
“We called to get information about ordering a new desk top computer. We were put on hold for 45 minutes and never spoke to anyone. Your customer service completely sucks. We got tired of hearing Christmas music. I can see why Best Buy has such a low rating, We have decided to take our business elsewhere and will let friends and family know about our experience.”
“I have tried for several months to get a hold of ANYONE at any of the 5 best buys in my area. Nobody has ever picked up. Prices are awful, the customer service is some of the worst I have ever experienced, and it's clear that I am not the only one with this experience. In the last 3 months I was ready and willing to give best buy over $2,000 of my hard earned money but I couldn't even spend it because no one ever answered me. It would be great to have something local that I could rely on but it's clear that from now on my best bet is to just order off of Amazon or B&H. I feel incredibly sorry for the underpaid kids that work in these stores and I hope the executives running this company lose every penny they've ever made. I will never shop at best buy again unless I am held at gunpoint.”
