“KNOW BEFORE U BUY if you purchase a t v here and don"t buy a GEEK SQUAD Warranty after 2 weeks it will not be warrantied by Best Buy u will have to go through manifacture warranty .Besy Buy want help u at all. Worst customer service of any where....Im a big customer here to buy many TV s here 100s they still would not help! No More Business here.....”
“I’ve never been treated so poorly in any store in all my life then Best Buy !Never do Business with them again ! When they give you a gift card ... what a joke they put it on your account. Customers beware !”
“Best Buy is the worst ever they sold my husband a tv and told him the only thing was wrong with it was the brackets was missing but , when he had the TV set up it has a red line going thru it.”
“Do not order online from Best Buy! I placed an order for some peripheral items (cables, etc.). Right after that my work went into meltdown and I am just coming out the other side now and realizing I never received the items. Their website says the package shipping status is still "Awaiting UPS pickup" which means they never sent the items and they freely admit this. However it has been 7 months now so they will not refund or reship the order. First I spent half an hour on the online chat. That rep seemed perfectly happy to "re"ship the order. Until she found out it was more that 6 months. Then she told me I had to call in as well. After going through the recorded phone tree, I got someone I couldn't understand telling me no refund or reship. It had been too long. I said that if I was complaining about a received product I would totally understand, but their own website says it was never delivered! 7 months was all I kept getting again and again, even from a supervisor. When asked "so you never shipped the product and now you are keeping my money, is that OK with you?" He started the standard script and I stopped him and asked again with the emphasis on YOU. He hesitated a long time and then went into the script. Keep in mind that all of the customer service reps are in the middle east and can barely be understood. I recommend you all go to Best Buy and shop until you find what you want, then go home and order it elsewhere.”
“So, I am writing to you today to talk about my experience with Best Buy. I bought the total tech support because I thought that it would be worth the investment, was I wrong. So here is what happened to me today and why I will not be renewing my total support membership.
At 11:21 this morning I called the Millbury Ma store to tell them that a Turtle Beach headset that I purchased or my son was less than a year ago was not working, They told me that they could not deal with that item because it was not part of the support policy and I would have to contact Turtle Beach.
At 12:09 PM I called the 1-800-433-5778 number to verify if this was true or not and they told me to make a appointment and the store should take care of everything. I tried to relay the information that I was told by the store personel earlier but they assured me that it would be taken care of. So I made a 6:40 PM appointment to bring it to the store.
At 3:40 PM I called the number again to verify that I would not be driving to the store and find out that they would not except the item. The woman again assured me that if they could not fix it at the store, that they would send it to the manufacturer for me.
At 6:40 PM I arrived at the store and was told that they could not help me with the item and I need to contact the manufacturer.
At 7:00 PM, I called the 1-800 number again and explained everything that happened to me and they told me that the store did the right thing. I was extremely irritated because I was told by 2 different representatives that things would be taken care of. I insisted to talk to a supervisor and they told me that there would be a 1 hour wait time. They told me that the supervisor would call me in one hour or so . It is now 9:10 PM and no phone call yet.
I am not happy and I will not be renewing my total tech support membership.”
“Please stay away if buying appliances or large items ..they use 3rd party delivery and installation company to cheap out. Home Depot..PC Richards use in house delivery and installation people that know what they are doing. This 3rd party company best buy uses carry their own liability and won't as much as use a different pipe or screw then they want to because of their own bogus fear factor.
Summary; best buy will say free delivery and installation ....nothing is free. It's $130 more if a GAS dryer is purchased . The washer has to have a PVC drain in the home for them to connect it. Mine does not. They told me to call a plumber and left washer in the middle of my room. Plumber wanted $150 to walk in the door . I explained situation and plumber said bogus...he connects washers to black rubber hose pipes all the time. No problems . Thank goodness he was honest and gave me info on phone. He said best buy should be held accountable . Well they wouldn't . I asked for a return whereas they would have to sell 2asher and dryer as an open box item and lose money . This doesn't make sense . They cheap out by hiring 3rd party delivery service so they don't have to pay insurances yet get returns due to.thismproblem taking a loss on open box items . I want no part of best buy. Their customer service is horrible and they don't care!”
“Seems I’m not the only one. Cancelled my order without telling me and now my mattress that was supposed to be delivered today is missing. Never again will I deal with Best Buy. Horrible”
“Never will deal with them again. I waited all day for a delivery that didn’t come. No call! No voicemail! They claim I gave wrong address which is total BS! I have lived here 40 years. Now I have to start all over tomorrow. Don’t use BestBuy!!!!”
“Don't put people who don't understand what they are doing in customer support. A complete waste of time. Talked to 3 different live agents and none of them were even the least bit useful. I gave them all the same problem and they responded in 3 different ways. So its pretty clear they don't know what they are doing. Will not be contacting them again. Rather go in store and get help there, even with the drive would still be faster.”
“The best buy in-store customer support is amazing as always. However the customer support phone line is awful. This lady completely disregarded my issue and just kept repeating the same line over and over. I ended up ending the phone call and trying to speak to another agent. Don't bother with the support line, just go into the store its not worth the time and the frustration.”
“Trying for three days to get in contact with someone who can understand that the antivirus I got from Total tech support misro trend is crappy but all I do is get transferred around even was on chat and having one person just disconnect me cuz he couldn't answer me I guarantee you I won't be getting tech support again from Best buy”
“September 20,2019 I went to Best Buy…
September 20,2019 I went to Best Buy Costa Mesa to buy IPhone 11 and take it with me to Egypt after 2 weeks. I asked the salesman if I can use it over there with no problem? He said: you just insert the SIM card it’s unlocked. I bought also a cover for it. On October 3, I arrived Cairo and guess what. The phone is locked and can’t be used. My cousin in the California called the manager Mrs Laurie after long discussion she said if you ship it back within 10 days the will give us full refund. So we shipped it it costs $84. On October 11 my sister in law delivered it, they refund but charged us restocking fees $36.00
So for an untrained employee it costs me $120.00 and end up without a phone.”
“What I want with this comment is to alert all appliance buyers who use Best Buy to do so.
They may think that they are buying at Best Buy but it is not so, the seller is “Pacific Sales” inside the Best Buy store. Pacific Sales proposes that you buy a “guarantee” of three or five years with Warrantech, a company that sells is not a “guarantee” is a service plan, very different things when it comes to legal problems that arise in the, more than expensive, appliance you bought. For what I alert you to inform yourself well before buying, and good luck !!!!”
“Wish I had checked reviews before making purchase. Would give no stars if that were an option. Had extenuating circumstances concerning a return of a stereo system ordered online in May to replace one destroyed by a flood in our basement. The basement reconstruction had been estimated to be completed by end of May but actually not completed until end of September. I didn't open the stereo box until early October only to find I couldn't get the unit to switch from one radio station to another. The sound was inferior, too. I had shared this info with Best Buy via Chat and they instructed me since I had not used the stereo to visit the store to return or exchange the item. An exchange was satisfactory to me but the store told me they couldn't do anything for me since the return was past the alloted return period. They said the "store" could not give me a gift card for an exchange but led me to believe "corporate" would. They said to contact corporate to pursue the return and get a shipping label. When I called Customer Service they refused to help me. Even upon escalating the issue they still refused to help. Fortunately other replacement items I had also purchased from Best Buy in May were functional. I am totally disappointed in Best Buy and it's representatives. Under the extenuating circumstances I beleieve they should have allowed an exchange at a minimum, if for no other reason than as a good faith gesture to a long time customer.”
“Three times is not a charm and four is too much .......
Four weeks ago we bought a whirlpool refrigerator from Best Buy. After delivery and installation, my husband noticed that the doors and handles were not adjusted or leveled, so we called Best Buy and asked for a technician to come adjust it. The service guy could not correct the problem and said that it was a manufacturing defect and that we should exchange the fridge. The second fridge came with a non functioning humid control button and accordingly also needed to be exchanged. The third fridge came with a big dent in the back and the delivery people did not bring it into the house. Amazingly enough, they said that they noticed the dent earlier, but had to attempt delivery anyway. The fourth fridge came with 5 dents in the back and this time the delivery people themselves took pictures of the fridge and shared them with my husband. By now we were into our fourth week of waiting for the fridge to be delivered. Today, we were contacted and told that the scheduled delivery for yet another fridge was cancelled because we were refusing delivery. We were blamed for everything and were really surprised that no one mentioned the defects. We were also told that the bumps in the back were standard to all these whirlpool fridges. We were given the option to keep the defective fridge we have now with the non-functioning humid control or return the unit. No brainer we are returning the unit. Too bad we wasted a whole month on them. Definitely the worst customer service. Nobody knows what they are doing and nobody cares. NO MORE BEST BUY!”
“I received very poor Customer Service from Best Buy. They offered me compensation. That was in June 2019. I still have seen a gift certificate or even an apology. Terrible Customer Service.”
“My refrigerator was delivered damaged. The delivery company noted that the refrigerator was damaged when they picked up but were told the buyer had to reject it (they had a photo). I took an afternoon off work to be home for the delivery and reject it. Not cool, Best Buy!”
“Worst Customer Service
I spent hours waiting online for Customer Service. I was transferred, hung up on, and transferred again. The only way to contact Customer Service is by phone and that doesn't work.”
“I wanted a new TV. I went to Best Buy because I enjoy seeing the different selections on display. I picked out the one I wanted. Asked the saleswoman how to get it and she ordered it from the back. I go stand in line to recieve my TV and a clerk from the back is dragging my TV across the floor and when he gets to me, he flat out drops it at my feet and says..."here dog".The manager walked by a few minutes later and I told him what his associate said and he acted like it was my problem and I should just be quiet about it. I was flabbergasted to say the least. I leaned the TV Against the counter and told the cashier......"later dog".
That was 2 years ago, and I swore I would never return. I caught myself looking at telescopes online a few minutes ago and remembered my experience.........not one chance in hell Best Buys will ever get one dollar of my money again. I will pay 1000 dollars more for an object before i return there..........CN”
