“Never will deal with them again. I waited all day for a delivery that didn’t come. No call! No voicemail! They claim I gave wrong address which is total BS! I have lived here 40 years. Now I have to start all over tomorrow. Don’t use BestBuy!!!!”
“Don't put people who don't understand what they are doing in customer support. A complete waste of time. Talked to 3 different live agents and none of them were even the least bit useful. I gave them all the same problem and they responded in 3 different ways. So its pretty clear they don't know what they are doing. Will not be contacting them again. Rather go in store and get help there, even with the drive would still be faster.”
“The best buy in-store customer support is amazing as always. However the customer support phone line is awful. This lady completely disregarded my issue and just kept repeating the same line over and over. I ended up ending the phone call and trying to speak to another agent. Don't bother with the support line, just go into the store its not worth the time and the frustration.”
“Trying for three days to get in contact with someone who can understand that the antivirus I got from Total tech support misro trend is crappy but all I do is get transferred around even was on chat and having one person just disconnect me cuz he couldn't answer me I guarantee you I won't be getting tech support again from Best buy”
“September 20,2019 I went to Best Buy…
September 20,2019 I went to Best Buy Costa Mesa to buy IPhone 11 and take it with me to Egypt after 2 weeks. I asked the salesman if I can use it over there with no problem? He said: you just insert the SIM card it’s unlocked. I bought also a cover for it. On October 3, I arrived Cairo and guess what. The phone is locked and can’t be used. My cousin in the California called the manager Mrs Laurie after long discussion she said if you ship it back within 10 days the will give us full refund. So we shipped it it costs $84. On October 11 my sister in law delivered it, they refund but charged us restocking fees $36.00
So for an untrained employee it costs me $120.00 and end up without a phone.”
“What I want with this comment is to alert all appliance buyers who use Best Buy to do so.
They may think that they are buying at Best Buy but it is not so, the seller is “Pacific Sales” inside the Best Buy store. Pacific Sales proposes that you buy a “guarantee” of three or five years with Warrantech, a company that sells is not a “guarantee” is a service plan, very different things when it comes to legal problems that arise in the, more than expensive, appliance you bought. For what I alert you to inform yourself well before buying, and good luck !!!!”
“Wish I had checked reviews before making purchase. Would give no stars if that were an option. Had extenuating circumstances concerning a return of a stereo system ordered online in May to replace one destroyed by a flood in our basement. The basement reconstruction had been estimated to be completed by end of May but actually not completed until end of September. I didn't open the stereo box until early October only to find I couldn't get the unit to switch from one radio station to another. The sound was inferior, too. I had shared this info with Best Buy via Chat and they instructed me since I had not used the stereo to visit the store to return or exchange the item. An exchange was satisfactory to me but the store told me they couldn't do anything for me since the return was past the alloted return period. They said the "store" could not give me a gift card for an exchange but led me to believe "corporate" would. They said to contact corporate to pursue the return and get a shipping label. When I called Customer Service they refused to help me. Even upon escalating the issue they still refused to help. Fortunately other replacement items I had also purchased from Best Buy in May were functional. I am totally disappointed in Best Buy and it's representatives. Under the extenuating circumstances I beleieve they should have allowed an exchange at a minimum, if for no other reason than as a good faith gesture to a long time customer.”
“Three times is not a charm and four is too much .......
Four weeks ago we bought a whirlpool refrigerator from Best Buy. After delivery and installation, my husband noticed that the doors and handles were not adjusted or leveled, so we called Best Buy and asked for a technician to come adjust it. The service guy could not correct the problem and said that it was a manufacturing defect and that we should exchange the fridge. The second fridge came with a non functioning humid control button and accordingly also needed to be exchanged. The third fridge came with a big dent in the back and the delivery people did not bring it into the house. Amazingly enough, they said that they noticed the dent earlier, but had to attempt delivery anyway. The fourth fridge came with 5 dents in the back and this time the delivery people themselves took pictures of the fridge and shared them with my husband. By now we were into our fourth week of waiting for the fridge to be delivered. Today, we were contacted and told that the scheduled delivery for yet another fridge was cancelled because we were refusing delivery. We were blamed for everything and were really surprised that no one mentioned the defects. We were also told that the bumps in the back were standard to all these whirlpool fridges. We were given the option to keep the defective fridge we have now with the non-functioning humid control or return the unit. No brainer we are returning the unit. Too bad we wasted a whole month on them. Definitely the worst customer service. Nobody knows what they are doing and nobody cares. NO MORE BEST BUY!”
“I received very poor Customer Service from Best Buy. They offered me compensation. That was in June 2019. I still have seen a gift certificate or even an apology. Terrible Customer Service.”
“My refrigerator was delivered damaged. The delivery company noted that the refrigerator was damaged when they picked up but were told the buyer had to reject it (they had a photo). I took an afternoon off work to be home for the delivery and reject it. Not cool, Best Buy!”
“Worst Customer Service
I spent hours waiting online for Customer Service. I was transferred, hung up on, and transferred again. The only way to contact Customer Service is by phone and that doesn't work.”
“I wanted a new TV. I went to Best Buy because I enjoy seeing the different selections on display. I picked out the one I wanted. Asked the saleswoman how to get it and she ordered it from the back. I go stand in line to recieve my TV and a clerk from the back is dragging my TV across the floor and when he gets to me, he flat out drops it at my feet and says..."here dog".The manager walked by a few minutes later and I told him what his associate said and he acted like it was my problem and I should just be quiet about it. I was flabbergasted to say the least. I leaned the TV Against the counter and told the cashier......"later dog".
That was 2 years ago, and I swore I would never return. I caught myself looking at telescopes online a few minutes ago and remembered my experience.........not one chance in hell Best Buys will ever get one dollar of my money again. I will pay 1000 dollars more for an object before i return there..........CN”
“I purchased a set of PLT BBFIT500 and paid over $100.00 thinking that if I paid more for a head set I would get a product that would last. I have purchased head sets in the past and was very disappointed ☹️. When I purchased any of these products they asked me if I wanted to purchase insurance, thinking that I’m spending over $100.00 I’m getting a good product. Well that’s not the case after 3 strikes Best Buy your out. All of these product’s only lasted 2 to 3 months. I guess I need to take my hard earned cash 💰 and give it to someone who cares. Too bad I gave you a long chance but you took advantage of me, what are you willing to do for me now???????”
“Hi everyone, I just wanted to let everyone know about my experience at buying online at Best Buy so this doesn’t happen to you!!
So on sept 15 I ordered an apple laptop, with two day shipping. It was supposed to arrive at my house on September 17th. The payment hit my credit card on September 17th, which was when the shipping label was created. UPS never received the package. On September 18th I called Best Buy support and the woman I spoke with said it would be arriving either the 17th or 18th. Okay not a big deal!
By the end of the 18th there was still no laptop. So I called Best Buy again. This time I was told that my package was stuck in Texas due to bad weather and that there would be a delay. She said in 7 days they will know the status of my package. Okay now I’m starting to get frustrated.
7 days later I call again. Except this time, my package wasn’t stuck in Texas... this time, my package was nonexistent! There were no laptops in stock at best buy. According to the gentleman I spoke with, they had to contact Apple to see if they can get more of the laptop I ordered, and that I should call back in 5-7 days to check in. Well at this point, it was sept 29th. I wanted my money back at this point. He told me he won’t be able to request my money back for an additional 3 to 5 business days until one full billing cycle was complete. Meanwhile, the laptop that was charged to my credit card is accumulating interest. Now I am very upset. I ask to speak with a manager to see what is really going on. Being a Sunday, not many managers were available so I decided to hang up after being on the phone for over a half hour.
I gave it a rest for a week and a half because I did not want to get anymore upset than I already was. I called this morning, finding a third person to give me a third different reason why I haven’t received my laptop. This woman told me that my package was lost in transit. Well UPS still did not receive the package so how was it lost in transit? She offered to give me my money back and I accepted. But I also wanted the additional interest that was charged to my credit card. After 4 phone calls I finally get offered my money back. So I ask to speak with the manager. Her name was Amanda. She was very nice, however she said she understood that I wanted the interest on my purchase as well but she would not do that. She said she could not do that, even if I provide proof from my credit card company what interest that purchase accumulated.
So, by any means I do not recommend using Best Buy. Now I understand why those stores are going out of business. They advertise items that they do not have in stock (according to one person I spoke with). They charge your credit card before the item even ships, letting that interest accumulate. I understand that sometimes things do happen. Sometimes people do make mistakes. But with 4 phone calls to Best Buy, over 2 hours of my time wasted, 3 different reasons as to where my package is... come on Best Buy, get your stuff together. So unorganized, I can’t trust anything I’m being told, and false advertising on items that aren’t available! And all I got out of this was my daughter being without a laptop to do her school work, and and interest charge. And still no laptop. Goodbye Best Buy, now I see why so many stores are shutting down.”
“I highly recommend please do not buy anything over here, customer service is very bad, we bought our refrigerator 2.5 years ago with 4 year warranty, the whole unit stop working 10 days ago, every time l call there is over a 60 minutes wait. They tried to contact some services to fix it. I took of from work and stayed home, no body showed up, it is been 10 days and they haven’t send anyone yet and we paid for warranty. Do not waist your money please.”
“Best Buy has always been great to me. I love their customer service and how the workers always check on you. Rarely ever have any problems checking items out.”
