“ I purchased an open item Apple Watch Series 4 (GPS + Cellular) 40mm Gold Aluminum Case with Pink Sand Sport Loop Unlocked from bestbuy.com. My girlfriend didn't like the color so I went to the store (Austin Tx South park meadows) to return the item but they said they have to charge me a $45 restocking fee b.c the item is open. I told them I bought it this way b.c it was already an open item. The Store manager said there is nothing he can do (or willing to do) (pretty disinterested in helping) and said it states on the website if cellular items are open and returned there is a fee. I reinforced that the it was sold to me as an open item and I never used it. In addition, the policy he was referring to is for new and unopened. I told him it doesn't say anything about an item that was sold as an open item. I called the bestbuy helpline to assist and they basically said yes you are right but they couldn't make the store manager override the fee. I asked to speak to her manager and have a copy of the phone recording transcript emailed to me, then the bestbuy rep said there is no one else for me to talk to.... but I reinforced that I want to speak to her supervisor then she said she will get her manager and to hold on the phone. I was on hold for over 1 hr and then the bestbuy rep just hung up the phone on me. Worst customer service ever and I will no longer be taking my business to bestbuy. ”
“Take items OFF the shelves when they are out of stock, the warehouse is out of them, and you can not even order them!! I wasted over two hours today in line twice. Once, I just wanted help and the other was to purchase something I did not even want. I decided not to purchase at all. Such a waste of gasoline and time!”
“I chatted with a representative Alexis Scott, who was horrible and couldn’t help me resolve my issue nor put me in touch with someone who could. She ended the chat with I should just wait for the item or cancel.”
“This is the worst store. First, I was lied to about a product sales price. 2nd the staff is rude. You are constantly lied to. I will not buy from them again. Shop somewhere else”
“I bought a $3,000.00 TV that the salesman assured me would not be going on sale any time soon because it was new technology. "I guaranty you!", he said. Well, 3 months later it went on sale for $2,000.00! That is over 30% reduction! It took me a month to get a hold of someone with some authority & of course they did nothing. I will never buy from there again. They stand by their written 15 day price guaranty. DO NOT BELIEVE THE SALESMEN IF THEY TELL YOU DIFFERENT. Costco told me that they would make a price adjustment and guaranty their prices for much longer!”
“This company mistreats and uses their most valued employees just to make a dollar. I used to work there over 5 years ago. I still know people that work there. Not the sales people. However the talented installers and repair people. These are the people that make them who they are. However they treat them with the most disrespect I have ever seen doing what I do for for 20 years now. They treat their sales people who actually rob customers better than the ones that try to give great service. This company is a crappy example of how to treat employees that matter. I left 5 years ago. After hearing what they go through today I am so glad I dont work there anymore. Just order from Amazon.”
“Terrible customer service. I ordered a TV bracket on early Black Friday price to be delivered at home, and then a few days later I’m sent an email stating I refused the parcel and it’s being sent back. I had no one come to the house all day, and was repeatedly told by Best Buy customer service that UPS came to my house and I refused it which is a lie or computer glitch on their system. Best Buy refuses to reapply that price for me, instead offering other discounts that don’t match what I originally paid. Find it hard to understand how they can’t reapply the offer for a mistake by their delivery, and have now lost a customer for life. Best Buy support have no customer service and seemed to take the side of UPS and blame me for refusing the parcel!, HOW COULD I WHEN THE PARCEL NEVER CAME? Never had to fight a company like this for a problem, can only imagine what it would be like on bigger purchases.”
“Best Buy has a 15 day return policy which means on day 16 you do not get a refund or in store credit. I purchased a $300 Canon camera for my sister's birthday. I paid cash. She wanted a camera with a higher zoom. Never used. I returned with my receipt and was told I had to keep the item. I will never buy there again and am warning others of their return policy. Had I known that was their return policy I would have never purchased the camera
Buyer Beware! Best Buy cares NOTHING about the consumer.”
“So I guess you have decided to make business purchases separate. No one made this clear my first three times calling. Then I get stuck with a Lynn Eyler who tells me no managers are available and she can only give me maybes. This is by far the worst experience I have had with your store. Not to mention I do not need one of your employees telling me how to do my job. I left the call with no results, no real answers accept it may take up to 7-10 business days or 4-7 with paid express shipping.. No idea when they can get installed.. All maybes and not sure about getting two TV's installed. Absolutely insane!”
“Horrible experience. Had a refrigerator delivered, I watched in horror the delivery men get it off the truck, dragging it across the pavement and then bringing it into my kitchen. They set it down and I asked how they were going to get it in place as it was a brand house and I didn’t want my expensive hardwood floors to get scratched. I watched in even more horror as they dragged it across the wood and pushed it in place. No surprise there was a big long gash across the wood. I was upset so they called the geek squad and filed a claim, who knows what will come of that. I was reeling from the damaged floor when I noticed scratches and dents on the chrome handles. I called geek squad back and they offered me a Best Buy gift card and refused a partial refund. Unbelievable. I am beyond disgusted with Best Buy, this is the worse customer service experience ever. DO NOT BUY FROM THEM IF ANYTHING GOES WRONG YOU’RE SCREWED!!!”
“I went in looking for a certain refrigerator and had the nicest man help me it only took me not even a half hour and I had my order placed and paid for and it was delivered 2days later and the gentlemen that delivered it was as nice as could be i was very happy with Best Buy and I just love my new refrigerator !!!!”
“I ordered a fairly expensive laptop from Best Buy online and it arrived with a missing accessory (specifically chose this item for its stylus pen!). I have a time constraint due to an upcoming trip, and need the laptop! The supervisor Dina and rep before her both tried to not take responsibility, never once admitting they made the mistake, saying an investigation would have to take place, etc...They offered no compensation and now I have to go through the hassle of returning it and buying the laptop elsewhere. I'll never buy from "Best" (Worst) Buy again!!”
“I recently had an online purchase delivery fiasco that cost me a days work and great frustration. I drove over to my local Best Buy and had an amazing problem solving experience from the manager Corey M and an appliance employee Eugenio. They not only resolved the issue but were super friendly and empathetic which meant allot after the stress and waste of time I underwent earlier in the day . Way to go guys amazing service I will be back for in person shopping but never again online . The delivery service needs to be re contracted to people who take pride in their work and are in the solutions business not the looking for problems business.”
“Not a problem with Best Buy per se. I bought a Samsung dryer from Best Buy 2 years ago. It has broken for the 3rd time. Samsung appliances are poorly designed and break frequently. Consumers should be prepared to buy a double extended warranty....they’ll need it.”
“I bought Samsung laundry pair from bestbuy last week. They supposed to install them today. I called the bestbuy and talked with an agent at 5.30p today and have been told they are delaying. Dispatcher will be at my home around 30 min. I called again at 7.30 and another agent told me they need to reschedule it 5 days later from today. Agents does not much helpful he said he cannot help about dirty clothes, he cannot do rather than reschedule delivery. Is this BestBuy? Is this how you guys take care of your customers satisfaction? Welldone!”
“I needed service done with my 5 month old washer since it's not working right. I called Best Buy in Canton Ohio Geek Squad to make an appointment. This employee yelled at me for not checking to make sure its balance, but I was trying to explain that it was and only having 2 sheets in there shouldn't come off balance. Then it didn't matter bc it did it several times when my boyfriend was down there and took 3 hours to wash one load because it wouldn't spin to get all the water out. He yelled at me that I might not balancing it right and I dont need anyone to come out. Finally I said, just make my appointment. It was 10 mins of him trying not to make the appointment so he was trying to avoid making the appointment. He did but I figured I'll call the store today and talk to the manager of how I was treated by the employee. I talked to the assistant manager and was treated the same way. Then he asked me who I've talked to and I wasn't sure. I know it was a man but didn't get his name. It shouldn't be hard to see who worked last night in the Geek Squad. Then when I said I think he was a black man, he jumped down my throat saying like I was accusing that he was black. Hell no!! Geez he asked me who I talked to and I didn't say it at first because I thought it shouldn't be hard to see who worked that department last night just check the schedule and be done. Sometimes you can distinguish what race your speaking with. I dont need to be accused of something I'm not. He wanted me to tell him of I spoke with. That shouldn't be hard to check who worked and made the appointment, but he wanted more so I just said I think it was a black man..so is that so wrong. Or would it been different if I thought the man was Asian or maybe a heavy accent like Spanish or even German??? Would that make a difference. Or even he still had an English accent does that matter??? No it wouldn't be looked at that way, I said maybe a.back man it changes it. Really?? I'm not racist this is ridiculous that you can't say Anything or its offended. Then I called corporate to tell them how I got treated from both and didn't even get to the point about the man I talked to. This lady hung up on me.
DON'T EVER SHOP AT BEST BUY.
IF SOMETHING HAPPENS TO YOUR EQUIPMENT THEY RATHER YOU TRY TO FIX IT YOURSELF BEFORE THEY MAKE A TRIP BECAUSE IT MAY BE WASTING THEIR TIME.”
“I had my refrigerator delivery today and no one showed but I received a text reminder. When I called the customer service they said it didn’t get processed to be deliver and no one called. This is very upsetting since I went with Bestbuy because they said they can deliver it on time. I just cancelled my order and went to Lowe’s. Very disappointing. Bad customer service.”
“I bought a headphone system in anticipation of our network system being upgraded. I bought it in September thinking it would enhance watching TV. I was told by a system administrator that it is not designed to what I needed, so tried to return it in the original packaging, with a receipt. I was denied the request, without any option for a store credit or partial refund. That is not good business.”
