“I ordered 21 prints of various sizes. These were family photos taken by a professional photographer. I had a wall on which I planned to do a collage of the photos.
The good:
- Photos were excellent quality, cropped and canvas wrapped exactly as ordered.
- Packaging was excellent. Recieved the photos in perfect condition.
- Time from placing order and receiving was about two weeks.
The bad:
- All of the canvases were not the sizes I ordered. For example 8x8s varied from 7 1/2 x 7 1/2 to 7 3/4 x 7 3/4. They were also NOT SQUARE. This rendered my collage plans impossible as the photos would not look aligned with eachother, side by side or top to bottom.
I tried calling customer service and, after waiting 15 minutes on hold, a recording asked me to leave my number and they would return my call. No call back recieved so two days later, did the same. Still no call back. I called my credit card company who took my information and filed a dispute. They provided me with an immediate credit for the total amount, stating the charge may be reinstated if CC provided substantiating information. Canvas Champ never responded to the dispute.
I still have all of the photos but have to come up with another collage plan and I don't have many walls for options. In their fine print, which I only found after the fact, it states the measurements may vary +/- 1 inch. That's ridiculous! You can order a 5x7 and get either 4x6 or 6x8?? I do NOT recommend Canvas Champ.”
“I’ve never had such an infuriating experience with a company in my life. I placed multiple orders with CanvasChamp on September 12th, and they have been stuck in "Payment Review" ever since. After providing proof of payment, not once but TWICE, they still claim they haven’t received the payment. How is it possible to place an order if the payment wasn’t processed? Absolute nonsense.
Their communication is a complete joke. Instead of resolving the issue, I get the same generic, copy-paste responses asking for payment proof again. Do I need to hold their hand through their own processes? It feels like they’re making ME do the work to track down their own internal incompetence.
The level of incompetence is astonishing. Save yourself the headache and avoid CanvasChamp at all costs—they don’t value their customers and certainly don’t know how to run a business properly. Expect delays, excuses, and poor service if you choose to deal with them.”
“I wrote a review last week that I was told would be rectified but so far the company has not followed up, nor is their Canadian number operating. I ordered 12 beer mugs, all defective, and even though their customer service rep assured me (in response to the review) that they would re-ship the order, I've yet to hear back. Another product (a magic mug) was also defective and I've yet to hear back about that. When their products are good, they are very good, but the lack of communication of follow through will make it impossible to hire them as a supplier for my business, which is indeed a pity. Their shipping costs are terrific but they lack quality control and the capacity (or willingness) to respond when products are defective. I'm still waiting for official confirmation that the problem is solved and a new shipment is on the way, but given the lack of response, I don't believe it is going to happen.”
“There service is HORRIBLE. No one answers their US phones and their live chats are useless. They don't respond or they close so fast without ever answering my questions. I uploaded my photos and then couldn't finish the transaction.
Just TERRIBLE.”
“First order about a year ago of smaller canvas prints on wood frame were great! Decided t use them again for 6 larger prints 12x24. The prints came back with wrinkly edges almost all around where the wood was underneath. Emailed them photos of the defect about 2 weeks ago still no response. No quality control and bad customer service.”
“I ordered a woven blanket on July 16th. The site estimated it would be delivered on July 25th which is in line with their standard 7 to 10 business day shipping.
I got an email from FedEx telling me there was a clearance delay because the shipper of my printed blanket didn't submit correct paperwork and they wouldn't release it from customs. I emailed customer support at canvas champ and mentioned the clearance delay and how they needed updated information. Their response was telling me that there was a clearance delay and this was FedEx's fault that cleared after a few days.
I called FedEx and they again told me there was improper paperwork done with the custom forms & they had been trying to get a hold of the shipper but hadn't heard anything. So I emailed canvas champ again. I've actually emailed canvas champ eight or nine times and each time they Echo back what I say pretend to apologize and lie and say they're doing everything they can to fix it.
My niece's birthday was on July 31st. She just turned 16. It is now August 13th. Canvas champ still has no idea what's going on but assures me they're in constant contact with FedEx and the problem will be resolved.
I don't know how many of their products are printed overseas and shipped but I'm never going to trust them with anything ever again. I doubt they live up to well anything they say on their website now because when you get a hold of customer service they will literally not help you, tell you they're working on it when they're not and then tell you they'll contact you again and they won't. I wish I could give less than one star.
Horrific experience. Abysmal customer service”
“Horrible customer service no product was ever made nothing was ever shipped and who ever runs their Instagram is so dumb they keep writing fake reviews with the official Canvas Champ account. As promised I will be writing one star reviews everyday until I get my refund.”
“Canvas Schamp was over a month late and never delivered the product. I reached out to customer service multiple times. Each time they said it would be expedited and I would receive it. Do not buy anything from them”
“They used to do a good job with shipping! But not anymore! Now, July 2024, their shipping is delayed for over 4 weeks!
They are outsourcing to India!
It is sad! They were a great company in the past years!”
“The canvas was stretched to the wrong size making it unusable for my purposes. Their website says they offer hassle free returns or exchanges but they refuse to refund my money.”
“Do NOT order prints from this company. My 8x10 and 12x18 photos came rolled up in a tube, meaning they were completely ruined. I spoke to customer service and they said they'd send new ones that were shipped flat. However, they came the same way, rolled up in a tube. When I asked why, they said that's the only way they can ship it. I do not have a clear answer why they didn't say that in the first place. Complete waste of money. Buy elsewhere.”
“I ordered a picture print with express delivery which cost me extra but I received the print after two weeks and also canvas ripped due to bad packaging.
Unfortunately, they didn't even refund the fee for the print.”
“They have messed with my order several times. This time it was really too much they would crop the prints and then upon complaining they would offer the prints when I confirm through email to send me the print they were stop responding. I contacted them many times, but none of them would reply at all every time I get to hear the same stupid question that I should receive the confirmation within 24 to 48 hours and this is totally, annoying. If this is happening to anybody, I would recommend to keep secure all the chat transcripts and emails and then file a claim against them to your bank or credit card company, so that you can receive your money back”
“The canvases had bad canvas and bad wood. The wood showed through. There were wrinkles in the canvases. They were trash. They refused to give me a refund and just gave me hours and hours of grief.”
“In two orders in March I spent, $491.99 first and then $ 236.04. The first order was good, reason because I placed a second one. In this order, the big canvas was printed with a wrong temperature, too warm. In addition, another two canvas were built bad, mixing the color border with the edges of the pictures. I contacted customer service a week ago and they asked me a pic of the wrong canvas. I sent it, and then, customer service asked me a "picture" of the wrong canvas in JPG to upload and reprint it. After that, I replied with my concern to decrease the quality of my canvas using a picture of the canvas instead a new file in high quality to avoid the problem again. After that, they the stop to respond, ignoring totally my request. We receive what we pay. Low quality finish and lack of customer service. Do not waiste your time and money if you want a quality job. I DO NOT RECOMMEND THIS WEBSITE.”
“Ordered a couple blankets through them. One was fleece instead of fleece sherpa. Customer support literally zero help through email. Called them. Said already printed, even though it had been less than 24 hours, it wouldn't get to me for two weeks and I had already emailed immediately about it. Told me I only had to pay $6 shipping to upgrade to fleece sherpa. They sent me a fleece. Literally stole $6 from me and my time for absolutely no reason. So I'm taking my business back to Shutter Fly. You should too”
