Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“Warranty(Inspiron) apparently started 2 years before Amazon purchase. "Plugged in but not charging message. Customer support insisted it was the LAPTOP and to send it to them after paying $159 and wait at least 10 days. Brought it to Best Buy, they found a bent pin on CHARGER and fixed it for free with a paper clip.”

Helpful Report

Posted 7 years ago

“Owner of Alienwar 18x R3 laptop for 2 years. The laptop was $6000 when new. First issue should have been covered by warranty. Dell refused to come to the party we ended up in court. The issue took over twelve months to be resolved. My brand new laptop was not working over this period. Second issue replacement laptop battery. Dell is so hard to deal with I have been waiting for over a week for a reply. I have rang and e-mailed Dell several times. Solution, If you want to get any service with your laptop DO NOT BUY DELL!!!!! If you have complaints email Michael Dell himself (founder of Dell), he wont reply but it should p#ss him off michael_dell@dell.com F##k you Dell!”

Helpful Report

Posted 7 years ago

“Bought a notebook from Dell, had a year subscription to Office. When it expired I purchased an office licence and went to reinstall however computer says there is not enough memory. I do not have any apps installed, only use the computer for school and email so no reason there's shouldnt be enough memory for Office to be installed. Called for assistance and was told to go purchase more memory....doesnt make any sense, wasted my money buying from Dell. Bought a Dell computer 10 yrs ago, customer service excellent, now it sucks. Will never buy another Dell product.”

Helpful Report

Posted 7 years ago

“Everything. Our hard drive failed onour three months old inspiron. Several hours on the phone to diagnose. New hard drive sent. Could not resolve. Multiple e mails to obtain shipping label. Confusion about what was to be sentered back with computer. When they returned computer it came without powercord. More time on phone to convince them to send power cord. Total time without computer 4weeks and counting.”

Helpful Report

Posted 7 years ago

“Offshore customer support is horrible. I have had Dell computers for over 20 years. I will never purchase another one. I returened an XPS 13 laptop for lack of support and am still waiting for payment. At first, "Offshore Support" insistst that I have already been reimbursed. When I tell them that I havn't, they then "escalate" it for further investigation. This has been going on for over a week. Never buy a Dell if you think you might need customer support. There is none.”

Helpful Report

Posted 7 years ago

“My Dell printer stopped printing after I changed the ink, I called Dell Customer service to see if they could help me, they told me that I would have to do my own searching online to figure it out or pay $60 for them to "help" me. I also have a Canon printer and had to take my computer to BestBuy and when they were working on my computer, they accidentally deleted my printer driver for my Canon, I called Canon customer service and they helped me over the phone to figure it out and reinstall my driver software fore FREE and were very helpful. Bottom line, Dell customer service is pointless, no help whatsoever and I'm not really sure what they are even being paid for on a daily basis. Seems like pure laziness and a rip off.”

Helpful Report

Posted 7 years ago

“Do not buy Dell computers! I bought a Dell XPS 13 and this is the worst computer that I have ever used. I went for the highest specs and I paid almost 2,000EUR for it and it was faulty since the very beginning. My touch screen was going crazy, the keyboard was getting blocked and for the most of the time I cannot use this computer. I have been in contact with Dell CS / Tech support for over a year now (!) and they are still not able to fix my issue. This computer was simply to expensive to be this faulty and useless! I cannot believe how badly they treat their clients and ignore such a huge problem. I didnt pay so much just to have problems all they long! NEVER EVER BUY DELL COMPUTERS. Save yourself trouble and go for Apple or whatever else has good reviews and good technical support.”

Helpful Report

Posted 7 years ago

“I purchased a new Dell 2-in-1 Insprion 7378. Unfortunately, within a month, I had an accident and spilled liquid into the keyboard. Crashed the PC. I started calling Customer Service starting 1/2/2017. I was honest and accepted that a repair would be out of warranty. I was told the could replace the Motherboard for $250 and if that did not fix the PC, then I would be told what additional costs were required, or be allowed to just cancel the entire process. This sounded reasonable, but when they checked, they told me the part was not currently available. But they would let me know when it was available. OK, time passes and I hear nothing from them. 2 months later (3/3/17) I call again. Same story, but this time they tell me the part "might" be available on 3.16/17. OK, time passes again and I still hear nothing from them. On 3/15/17, I call again! Same story, not available now, but "might" be available on 3/26/17. Recognize this is a current PC model, still being produced and sold at multiple retail stores - not some unique part, but current production model! I tell them this is taking entirely too long. I get to talk to a supervisor. She tells me they just don't have the part, but she will give me the part number and I can try to find it on the internet and then arrange for my own service. I am very disappointed in this service and attitude. I expected more from Dell. I know it was my error, but what it comes down to is they just want me to have to buy a new replacement PC and leave me out to dry with the broken one I just purchased.”

Helpful Report

Posted 7 years ago

“1st Call April 10th 2017: I ordered 3 computers for a small business. I was promised some parts by the sales guy. The computers came in and did not have the parts I was promised. I called and it took over 30 minutes for them to decide that they did owe me 1/2 the parts. The other half was a different department..... I was transferred the wrong department; who transferred me to another wrong department; who transferred me to the operator! And the Operator transferred me to another wrong department. I’d spent over an hour and still had not resolved the issue. I had to get PISSED for the first person to correct the first 1/2 of the issues. I was missing DP to DVI adapters, and the recovery media. They wanted me to buy the DP to DVI adapters that I was told comes with the system (glad they figured out they owe it to me). Now NOBODY seams to know who can help me with the recovery media. Oh and 1 of the computers came in with corrupt OS. So I cant even use it yet because I DON'T have what I ordered, so I can't just reload it myself!!! I was on the phone 2 days before (Saturday) and Tech support didn't even have the computers in the system yet, So they couldn't verify warranty.... #$%@#$% Three day old computers are under warranty! Especially with a 3 year warranty purchased. I still have to call back to get the recovery media.... They did take care of the non booting computer. they are supposed to send me a new hard drive (though recovery media would have done the same thing).... Just pissed. I shouldn't have to get pissed to get what I was promised. It shouldn't take an hour to get what you are promised. 2nd Call (same day): Over an 1.5 hours... (over 2hr 45min for both calls). I have lost track of how many transfers after the 13th transfer. After my 2nd over 1hour call I was finally was able to get ahold of a Manager who helped (after arguing they couldn't help). I did have to wait over 24hours for them to approve it. The parts came in April 11th & 13th (nice quick shipping): The DP to DVI they sent weren’t the adapters that come with every other Dell I've ordered, they were a full 6’ cable, not a big deal, but did cause me to have to rerun cables through a desk. In addition, they sent me only 1 of the recovery media. I only need one, due to all the systems being the same, but all three of them were supposed to come with it according to the sales guy. I am fine with one so I am not going to argue with them over two of something I do not need. Overall: I’ve been doing IT support for over 17 years, have purchased countless Dells through different contracts over the years, and have always recommended DELL. (1 of my contracts was over 300/year for over 5 years). However, NOT ANY MORE!!!!!! Now I have to go through the trouble of finding another company to recommend to my customers. I cannot have this type of issue when working with customers in the future. Just because I'm a small business, and many of my customers are too. Dell's standard support has NEVER been as bad as it is now. They do have good large business support, but will not recommend someone that doesn’t give the small business the same respect as a large business. I can’t imagine it being worse for a home customer, but probably is…. It is hard to get ahold of a manager, and they absolutely DO NOT care about the regular customer any more. In business, you deliver what you promise, no arguments…. even if it cost you more than your profit. You should always deliver above and beyond customer expectations. If you promise it, you do it!”

Helpful Report

Posted 7 years ago

“I purchased Inspiron 17 5000 Series (Intel(R)) - 5758 on 7/31/15. Within a month it needed repair. I was under warranty so, Dell repaired it. They use Tech's from India. I had a very difficult time understanding him. We got thru it but it was not ideal. He almost begged me not to ask for a new Tech. It was excruciating and I shouldn't have had to go thru that. I got the feeling it would hurt his job if I had said I wanted someone else. I paid $685.00 for the laptop on sale, it originally sold for over $900.00 for this laptop, I expected better from their Techs. *More on the Indian Techs later. Dell only gives a 1 yr warranty. My Power button broke a short time after the warranty. Dell wanted $150 to fix the button which is the flimsiest cheap button and it was no surprise it broke early in my ownership. OR they wanted $250 for only1 yr's year's warranty & to fix the button. I took the laptop to a local Tech. He looked at the button and said it was extremely shoddy considering how much I paid for the laptop. I paid him $120.00 to have the power button rigged so, I could use and not lose the use of the laptop after only 1 yr. It was not possible to have it replaced with a new button. For that, it would have to go back to Dell and they'd replace it but it takes 5 weeks. So, now I have a rigged power button which demands more useage due to Windows 10. Windows 10 is not a great program. Every time it Updates, there's a problem and it turns programs off on my laptop.I can't turn them back on, there's something in the W-10 that prevents it. I'm forced to use the rigged power button more often because shutting off or restarting this laptop does not work by clicking 'power' . The program gets stuck in the restarting position and 'shutting down' postion and in order to get the laptop to turn off I have to hold down (the rigged) button! I'm waiting for it to break from overuse. We have owned 2 Dell Vostro laptops and 3 Dell PC's and now 1 Dell Inspiron 17 5000 Series (Intel(R)). I do feel the company has gone downhill. After this Inspiron purchase, we will not be buying anymore Dells in the future. After the Tech from India fixed the Inspiron, I started getting calls from a man with an Indian accent saying that something was wrong with my laptop and he needed to fix it. This went on for a year and I kept just hanging up on him. It was some kind of scam and he obviously wanted to get into my laptop. I finally lied to him and told him, I sold the laptop and the calls seem to have stopped. I believe the Tech Service in India keeps our telephone numbers and then uses them to scare Dell Customers by telling them something is wrong with our computers and they need to fix it. Since I never let him get into my computer, I have no idea what he had planned to do once he did. We American's must look like prey to the Indian techs. I did contact Dell about these scare calls and they were not helpful in stopping it or took any interest in it at all.”

Helpful Report

Posted 7 years ago

“Loyal Dell customer - never had a problem in the past. My husband bought me my 5th laptop from them; held it for a few weeks before giving it to me. once I got it we realized it wasn't what I needed for work and tried to return it. I was outside of the 30 day return policy by 2 weeks (only because my husband had ordered ahead of time and didn't give it directly to me). Despite my years of purchasing from them, they would not budge on the return policy. Called x3, emailed x1 - I don't think I ever spoke to anyone with any level of authority. Passed around. Very frustrated. Will never purchase from Dell again. They are not loyal to their customers at all!”

Helpful Report

Posted 7 years ago

“i bought a dell inspiron lap top paid £700!!!! i receive a wet box ,called dell straight away first they were very polite and said that problem would be solve in 24 h 3 days after and nothing ,then called again they said max 48 hours ,one week later called again and they said one week , then a week after called again and they said that they gonna investigate,then they called me and said that they will raplace it ,than didnt replace ,then said that they could not replace ,it took almost a whole month for them to decide that i wouldnt get a replacement ,then after another week they said that they would refund me then didnt and i had to call another 4 times and finally in the end they refund me it was a massive hustle to get my money back and the customer service is horrible!!!!!”

Helpful Report

Posted 7 years ago

“i bought a dell inspiron lap top paid £700!!!! i receive a wet box ,called dell straight away first they were very polite and said that problem would be solve in 24 h 3 days after and nothing ,then called again they said max 48 hours ,one week later called again and they said one week , then a week after called again and they said that they gonna investigate,then they called me and said that they will raplace it ,than didnt replace ,then said that they could not replace ,it took almost a whole month for them to decide that i wouldnt get a replacement ,then after another week they said that they would refund me then didnt and i had to call another 4 times and finally in the end they refund me it was a massive hustle to get my money back and the customer service is horrible”

Helpful Report

Posted 7 years ago

“Total waste of time and I mean at all levels from account managers to the call centre staff and customer services. They just pass you from pillar to post and hope you will just disappear.”

Helpful Report

Posted 7 years ago

“From the first time I turned on the Inspiron, it was slow. When it automatically 'upgraded' to Windows 10, it actually got worse. The browser routinely locks up and says the website is not responding, but the real problem is the browser. The entire computer locks up every few minutes and all I can do is wait for it to decide to work again. This is absolutely the worst computer I have ever owned. I have tried updates from Dell and Microsoft with no effect. Everything tells me the computer is working as intended. I will not return to the Dell product line.”

Helpful Report

Posted 7 years ago

“I bought a Dell Inspiron 5200 series and within days of the warranty expiring the motherboard died. After a lot of hassle they agreed to replace it at no cost. Finally got it fixed after multiple service visits only to have the EXACT same issue arise 3 months later. Again the motherboard is dead and the computer is useless. Costs more to replace the board than buy a new one. All this within 15 months of buying a new crazy - so disappointing! Never again will I buy a Dell.”

Helpful Report

Posted 7 years ago

“Bought an XPS 13. The connector between the motherboard and monitor went bad after only 2 years. Customer service initially diagnosed this as a bad motherboard. Once they got it right, they still wanted over $200 to repair. I was told I was NOT allowed to speak to anyone in the US to help with my problem... only India. Not even allowed. How crazy is that? And the customer service rep, specifically told me I was just another number to him and it was irrelevant that I'd been a long-time customer. I am done with Dell. Never buying a Dell again. I hope you will join me.”

Helpful Report

Posted 7 years ago

“I bought a Dell laptop from Fry’s right after the Independence Day 2016. In mid-November, the cursor of the laptop moved to the top and was sporadically clicked by itself after turned on from sleep mode. I tried to fix it over the phone several times. By performing some kinds of software update with remote assistant, the problem was fixed for a few days but showed the problem again. I called the again, the problem was fixed again, but the same problem showed again a few days later, too. The problem was fixed over the phone at least 3 times but every single time the problem showed up again. After asking several times I was able to send it to a service center to fix it. After I received it, the problem got bigger. The screen was not showing anything after it turned on from the sleep mode. I called Dell again, they fixed the screen problem but the cursor problem showed again. I sent it again to the service center. This time cursor disappeared a few days later. Finally, the escalated team joined and I needed to send my laptop to the service center again. When I received the laptop, it seems the laptop was fixed. The escalated team member who was very rude and aggressive from the very beginning called me. I told him “It seems OK. But can I contact you if I see the problem again?” He told me that I could not and I needed to contact the basic support again. It doesn’t make sense. If the problem showed again, it means the repair the escalated team didn’t work. I think the problem should go to the even higher level of service not the lower level. Also, It’s been 2 months now from seeing the problem for the first time. The cursor DISAPPEARED AGAIN after 1 week. I sent email to the basic support team and cc-ed to the escalated team. I got reply that I should contact basic support with phone. It means I need to verify myself and explain what is the problem again. After 30-minute conversation I was able to convince him to ask the escalated team to contact me. I got phone call from the escalated team 8 days later though I was supposed to get a phone call within 24-48 hours. Last two representatives even didn’t know what was the problem. Now, the problem is disappeared cursor but they are mentioning the first problem. I don’t know how they keep records but it seems so wrong. The escalated team only working during 9-5 as I worked at the same time. I cannot bring my personal laptop to work so I need to talk to basic technical support again. I don’t understand why they cannot replace my laptop. I have been using 3 Dell desktops and 3 Dell laptops for last 7-8 years. I am so disappointed of their service and this laptop would be the last Dell product for me.”

Helpful Report

Posted 7 years ago

“The problems never fixed”

Helpful Report

Posted 7 years ago

“Customer service is terrible. Nobody can help you and they never contact you. If you buy a dell, you are on your own. Buyers beware”

Helpful Report

Posted 7 years ago

Dell Reviews