Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“I recently got a brand new Dell laptop. Within a couple of months - it started giving problems while starting. Every time I sat for an important meeting it failed to start. I had to have a back up laptop everytime. The dell team claimed to fix this but this problem still arises. Then yesterday- the speakers of my laptop crashed. And stopped working. They now need to replace the speakers. Inspite of multiple requests to replace the laptop as it is only a few months old - DELL refused to do so. What is the point in selling such rubbish pieces and not even agreeing to replace them! Never ever buying dell products ever again!”

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Posted 2 years ago

“They cancelled my order without sending me an email or anything type of notification. When I called to ask why, I was told it was cancelled due to suspicion of me being a reseller because of my zip code. I live in a city and there are thousands of people with my zip code. I have also never resold any electronic in my life. A complete waste of time that caused unneeded frustration. Don’t bother with them.”

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Posted 2 years ago

“What a joke of a company! Ordered a G15 gaming laptop for my daughter's birthday because they were offering presidents day sales with one day shipping. It's been a week since I placed my order and no laptop but I have gotten annoying emails everyday telling me the order is delayed. Not only is the email annoying but you have to accept the delay each time or they'll just cancel your order! How do company's stay in business like this? Why even offer the sales if you can't fulfill them!?”

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Posted 2 years ago

“Terrible customer service. The representative hung up on me because I was asking him a question.”

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Posted 2 years ago

“Got a huge dead pixel on my screen. However, this is no the reason why I gave a one-star review. I wish there is a ZERO Star option. The main reason is the utterly frustrating & humiliating process of getting customer support to request a replacement. Get ready for the long story. First frustration: searching for the right contact details in Singapore (where I bought the product). It took me a while to realise I can only contact the support via WhatsApp , no email and local phone line. This is where the story started. Second frustration: communication in different time zones. The WhatsApp support is based in the USA (CST) when I am in Singapore (SGT). Hence, they can only talk to me via text in my late evening. This is totally out of my expectation as I am expecting a local support, at least in South East Asia region, to assist me. Third frustration: multiple late nights to acknowledge the defect I am facing and create a case which I can’t track, ridiculous isn’t it? I sent my first text on 4th Feb (the day I received the monitor ) asking for support, talked to someone without a name, followed the diagnostic instructions to confirm the defect and sent my invoice to prove my purchase. No response at all until 7th Feb (3 days later) when I asked in WhatsApp for update. Guess what.. This time I am chatting with a human - Chaitanya (not Chatbot , I guess…) and repeated the same diagnostic process , sent a video and result of troubleshooting, and submitted my invoice again….did you guys check the history of the chat ?the next day, 8th Feb, another support -Anita acknowledge the info I sent and promised to get an update to me within 1-2 days. On 9th Feb, this time Chaitanya replied with the exact same questions she/he/it/they asked me on 7th Feb (am I talking to a chatbot?!). With great patience, I answered all over again….this time my case ID was created. As usual, 1-2 days was promised to get back to me. Fourth frustration: multiple failed promises… continued the story from third frustration. On 11th Feb, somehow I found the phone line that I can call and talk to Parveen to request for replacement. As per his instructions,I uploaded the troubleshooting video and photos to the support case portal. I sent him the copy via email as well. Due to my busy schedule, it slipped my mind that I was still waiting for the promise to be fulfilled. On 14th Feb (yes, Happy Valentine’s Day, Dell), this time one of the managers from Dell Social Media team (err?? Can Michael Dell respond to my request next time? that will be perfect!) said she/he/it/they noticed my issue was not resolved yet and asking for my acknowledgment so that they can work toward a resolution. Behaving like a chatbot this time, I sent the detail of my issue (service tag, case number , service request…) to the person.I didn’t even bother to ask for how many days I should expect to get a reply now. This showed how frustrated and helpless I was. Miraculously, I received a call from Dell Technical Support from Malaysia, trying to understand my issue and to create a case. Wait…. Didn’t I just talk to Parveen three days ago …what’s the meaning of the call?! Fifth frustration: Are you really paying attention to your customer, Dell? On 16th Feb, I received an automated message saying that my case was still in progress and please reply to the message so that they can keep me posted….of course I replied with a big ‘YES PLEASE’ . Do I have other options? On 18th Feb, I REACHED MY TIPPING POINT! I received a message saying they haven’t heard from me in the past 24 hours and asking me to write back with details as discussed in previous interactions, so that they can take this further. AND if they do not receive a response from me, they will archive the case.. EXCUSE ME?! This time, I asked for email address from the one, whoever replied to me in WhatsApp , so that I can forwarded my previous interaction. Guess what, now this technical support , be it human or chatbot, asked me to provide pictures of monitor, front and back with (FOR FXXK SAKE) paper with written today date and time along with case number, and photo of service tag sticker with visible details… I only took the photo of service tag because this is what they insist to see..so I did that and additionally confirmed my home address and phone number. On 19th Feb, I received a message saying service request for the monitor replacement with dispatch number is created. I have never felt so helpless, frustrating and humiliating with customer support!!! I only ask for a replacement now, please get it done for me ASAP. AND Please review your customer support process. I appreciate your time and patience reading my review. My apologies for any grammatical mistakes, too sick and tired to edit after typing it out.”

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Posted 2 years ago

“On Feb 2nd I bought a laptop from Dell’s website for my training classes. On their website, there was a 2-day express delivery deal for free. My laptop was supposed to be delivered on Feb 4th. However, on Feb 3rd I received an email from Dell informing me that my order has been delayed and the delivery date has been updated to Feb 11th. I had to go on a trip from Feb 10th to Feb 14th, so I was not able to pick up my laptop and my laptop would have been placed in front of my door. So, I called Dell customer service on Feb 4th asking if I can put a hold on my order so it can be delivered sometime after Feb 14th, and I was told that is not possible but they can change the shipping address for me if I want to. I requested a change of address so I can pick up the laptop while I was on my trip. I gave the new shipping address, and I was told that I need to call them again on Feb 10th (the shipping day) so they can verify the change of address. On Feb 10th I called the customer service again and I was told everything is fine and my request is in their system, and I do not need to do anything and I should receive my laptop at the new address I provided them with. After a few hours, I received another email from Dell that my order has been delayed again, and now the new delivery date is Feb 14th! Also on Feb 11th in the morning, I received an email from FedEx that my package is picked up and scheduled for delivery on Feb 14th. I checked the address, and it was not updated! So I called customer service again asking why the address is not updated. They told me my package is not shipped yet so there is no need to be worried about and the address is updated on the system. However, after 2 hours I received another email from FedEx that my package has been shipped. I checked the shipping address, and it was not updated again and the package was going to my home address. I called customer service again asking why the address is not updated. I am not home, and no one can pick up my laptop. Who is responsible if something happens to the laptop while I am out of town? Again they try to get rid of me by saying no worries! Your address is updated! There is a case specialist assigned to your case. Everything has been taken care of and so on. I was also told it will take some time for FedEx to show the changes made. Since they told me that for sure I will get my laptop by Feb 14th I changed my ticket to Feb 15th to make sure I have my laptop with me and I had to buy a more expensive flight because of this change. On Feb 13th I checked the status of my package and the delivery date was 14th however the address was still my home address. I tried to contact customer service but it was Sunday and no one pick up the phone! I was not even able to hold my package in a FedEx location. I was too distressed that my package will be left in front of my door while I am gone. The laptop could have been stolen or damaged because of the bad weather. I called them on 14th and I told them what was going on!!! I asked why my laptop has shipped to my home address after all these headaches you guys gave me during these past days. And interestingly after a few hours, someone called me saying she is calling me to verify my new address so they can ship it to the new address today (they want to ship it on 14th saying you get the laptop on 15th). I was like are you joking with me right now? I am going home on Feb 15th and you want to change the address now? I did everything I was asked to do by the agents so there is no excuse for you guys to make. She told me she is not responsible of what happened to this case and she can connect me to an agent. Of course, the call was cut off for two times and no one followed up after that. This was my first and last experience with Dell. I had to be on phone with them for several hours, had to buy a more expensive ticket because of them, had to postpone my training classes because of all these delays and more importantly be distressed during the whole trip. I had to ask my colleague to drive for 40 miles to pick up my laptop during working hours!!! I was not compensated at all by the company, and they did not even apologize properly or follow up with my case after putting me in this situation. Do not waste your time and money on Dell products.”

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Posted 2 years ago

“I wish I could attach all the customer service records to this review... Honestly, one of the worst companies I've ever had to deal with and probably the worst experience I've ever had ordering products online. Billing periods start at shipping date/invoice, which means you're paying for a product you probably don't have, and, as we know in this day and age, shipping can take forever. They offer to rectify issues by removing minimal $ amounts from original purchase, but then "forget" to add the discounts afterwards. Right now, I've had the back cover of a computer for over 4 weeks, but they can't tell me where the actual computer is or when it will arrive. Am I still paying for it though? Has the billing period already started? You bet! Was flat-out lied to by multiple agents that either give you incorrect information or blame others, because obviously it's the shipping companies fault that a shipping label was created without the product even being in Canada.. They've missed so many deadlines it's unbelievable and they don't "investigate" or update the info until contacted by the customer. Then they forget to contact the customer after saying they'll open an "investigation" and that it's been upgraded to "priority", so you end up calling them about missed customer service calls too. My shipments estimated arrival is still in 2021 as far their call service is concerned and when I heard that I literally laughed out loud. Not in a good way. When you do contact them, good luck getting a helpful response, as they just give you the run around. Unreal that this is a billion $ company and shame on them for treating their clients this way. Although, looking at the review scores I guess buying from them essentially means you're an idiot. Word of advice, when buying anything from Dell, make sure you keep all records and correspondence in writing. Also, if you order something on Black Friday, just expect it by next Black Friday. That way you won't be disappointed. That said, go buy a computer at an in-person store and get anything but a Dell product. I'm sure your life will be better for it.”

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Posted 2 years ago

“My experiences with Dell over the last couple months have lead me to decide to ween myself off Dell for good. I know this for sure….it definitely seems like Dell has become a little underhanded with their tactics and processes. And it’s extremely disappointing. I will elaborate on this: Just recently, I ordered a new Alienware X15 laptop from their website and customized it to my specifications. It was supposed to be shipped on January 25th, with a delivery date of January 28th, 2022. I saw that it was not shipped on January 25th, so I called Dell customer service. I was told by a lady that rest assured, it will be delivered on the 28th as promised. She kept saying, “Don’t worry, Ma’am, it will be there on the 28th”. On January 27th, I got an email from Dell that my order was delayed and it will now arrive around February 11th, instead. This email came a few hours after I had called Dell Cust Serv, and was told don’t worry, it will arrive by the 28th. I called Dell again and they said there was a delay in getting some of the parts for my laptop and that is what caused the delay. I asked them why they didn’t just tell me that the first time I called. Why did they lie to me and say it was STILL going to arrive on January 28th. You see, this is why I’m having a huge problem with Dell right now. They didn’t used to be this way! They are telling their reps to tell people dishonest things to get them off the phone. And BTW, they would NOT let me cancel the order. I wanted to cancel it and just go to Best Buy and buy a laptop there at that point. They said they could not cancel my order. They said I would have to just refuse delivery when the laptop came. Seriously! You can’t just cancel my order? Again….deceptive!! that’s not even the entire account, buy I need to move on to the other issue. Dell advertises that they do “Trade-Ins” on your used laptops. So I decided to trade in my Alienware R15 M3 that I was replacing with the new X15 that I had just ordered. I went through the Trade-In process and was told it would take about a week to get the credit. It took almost a MONTH, people!!! Not only that, but I was told I would get $397 for my trade in. That was ok; I could have sold it on eBay or Craigslist for around $500 to $600, but that’s ok. I didn’t have to worry about having to meet people for the transaction, etc…. When they FINALLY issued me the trade-in credit, it was more than $100 less than what I was supposed to get. Their reason? The laptop had scratches on it and it lowered the value of my trade-in. What??? My laptop had not seen more than 15 hours of time on it, PLUS it was covered in a vinyl skin ALL AROUND it, the entire time I had it. The girl and guy at the Fed Ex place when I shipped it thought it was a brand new laptop. They commented on how there was NOT ONE scratch on it and it looked perfect. So, Dell found a way to give me less that what I was quoted, even though my R15 was in the most immaculate condition. If I knew they were going to do this, I would have kept the laptop and a back-up or sold it for $500 or $600. AGAIN… UNDERHANDED! I am so furious with Dell right now. People have to know what they are doing. Have you tried leaving a review on Dell.com? Do you wonder why you CAN’T leave a review? Now you know…they do not want new customers knowing how terrible they’ve become. Shame on you, Dell! Shame on you!”

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Posted 2 years ago

“I purchased a Dell XPS 13 March of 2019 and have had nothing but issues with my computer ever since. Originally I found the computer that I wanted to purchase (on Dells website), while laying in bed, but my credit card was in my wallet across the room, so I added the item to my cart and went to purchase it first thing the next morning. Well of course when I woke up and checked my cart, the item was no longer available at the price it was listed at when I added it to my cart. Now 6.5 hours later the price had increased $250. There were no signs of this being a sale and no timers showing that the price would change in x amount of time. Purely a bait and switch play by Dell. Second it took several weeks before the computer was actually shipped and arrived. Third issue was that the charger broke two weeks after I started using the computer, while having absolutely zero trauma, zero bends, zero force placed upon the charger. The USB C connector head was not soldered properly and while unplugging the charger, the connector stayed in the laptops charging port, while the wires came unplugged. It took many calls and several weeks of waiting for me to get a new charger cord from Dell. The computer itself worked fine, it was not nearly as snappy as I had expected but it was fine. Of course weeks before the warranty was to expire, I started to receive hundreds of emails from Dell about purchasing a new extended warranty. It got so bad that I had to create an email folder specifically for Dell emails and had to turn off notifications. Of course within weeks of the warranty ending, my laptop battery went. The computer was 13 months old and the battery could not hold a charge (without being plugged in) for more than 15 minutes. The entire reason I upgraded my previous laptop was due to the sub par battery life (which is still about 60 minutes (on a 6 year old laptop). My new 13 month old XPS could hold a charge for a quarter of the horrible battery length of my 6 year old Asus. The laptop does not have any useful ports and Dell did not/does not have an adapter/dock in stock that works with the XPS 13 (6 month wait). I had to purchase a third party usb c adapter to attach an external hard drive (as the hard drive space is terribly limited on the XPS 13), to add a monitor or any peripheral devices. Of course when I attach the 3rd party adapter my XPS 13 says there is a power surge and the devices are malfunctioning. All of those issue made me truly regret my purchase but fast forward to today and I have upgraded to Windows 11. Now the barely snappy enough XPS 13 is very sluggish. Add to the misery, I attempted to use several new Windows 11 features only for a pop-up to say that my XPS does not meet the minimum system requirements. Primarily the 4gigs of ram on the XPS 13 cannot support the new windows 11 functions. Again this wouldn't be a huge issue as upgrading the ram is not too cumbersome or expensive, but of course, Dell solders the ram to the motherboard, thus making it impossible to upgrade. 4gigs of ram is more than enough ram for my computing needs as this is primarily a work, web browsing and a school (hw) computer, but for it to not meet the minimum system requirements for Windows 11 is absolutely ridiculous. I generally keep my electronic devices for as long as possible and maybe I'm the strange one, but I'd expect a $1,000+ laptop to not be obsolete in two years, and I'd expect the battery to last/hold a charge for more than 15 mins, for more than one year. The shoddy quality, terrible customer service, annoying marketing and the long shipping wait times, have ensured that I will never purchase another Dell product.”

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Posted 2 years ago

“Let's call this a "Zero Stars" Review. Bought a Dell Inspiron 3511 laptop last July (2021) and right out of the box I had nothing but trouble with it. On/Off switch refused to work - I had to push it 50-100 times to start it. Tech Support cheerfully tried to help me on a number of occasions. They took command of my laptop and ran every imaginable test - Hardware, Software, clean & complete Reinstall of Windows, everything. Never could fix it. 7 months of nearly full-time efforts with Tech Support (again - fruitless) is plenty. No more. I feel like a sucker. Demanded a complete refund and was refused. I have to send it to the Shop for repairs, and I don't even want the f***ing thing any more. I have a BAD taste in my mouth for it. Watch out! Dell has some serious Issues with their products these days. I have Canceled my credit account with Dell, and I will NEVER buy another Dell product - ever.”

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Posted 2 years ago

“Dell is a very bad dishonest company, received my return brand new laptop and never issued me refunds. Dell is a robbery, they keep my refund and my new laptop. Where is my refund? US$1596.60. Order Number: 994520947 Return Authorization Number: 743762738 Never buy from DELL. I hate Dell. Liar.”

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Posted 2 years ago

“Worst company I ever dealt with, purchased a refurbished AIO computer, shipping was fast it arrived in 3 days a day late but not bad. When I unpacked it the and set it up the display screen had dead pixels, looked like it was dropped on the corner. I contacted customer service short version of this story is 4 weeks later after contacting customer service 4 times I still don't have a replacement AIO, and the replacement is still in the processing phase since 1-27-22. Of course after the last communication with Dell to arrange for the damaged AIO to be returned since they didn't bother to send information how to return it. I ask the rep when I could expect the replacement they gave their patented response of "8 business days" when I told him the order had been in the processing phase for the past week are you sure about the 8 days, his response was "lets hope". That was 2-4-2022 the replacement as of 1:28pm 2-14-2022 is still in the processing phase, I don't think its going to make it here by the 16th I attempted to make 4 purchases with Dell over the last year a webcam that I was given a 3 month delivery date after ordering, a monitor that was delayed the day before delivery and the date was pushed back a month, but I could reorder an have it in 3 days, just went to Amazon and had one in a day. and this AIO that I could have purchased new from Amazon for $300 more and had it in 2 days. Done with DELL no communications and no timely resolutions and no satisfaction.”

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Posted 2 years ago

“I only wish I read these reviews before I ordered a Dell. They suck. False advertising, can't get a hold of anyone and IF you do they put you on hold for hours. I ordered the computer because it was supposed to be here the next day. 3 days later I got an email saying my order was cancelled and when I opened the email it said my order was not cancelled. A week later I find out through FedX tracking, they sent the computer, it arrived in my city then Dell recalled it. Dell Customer Service will not tell me anything about why they recalled it or when I can expect to receive a computer. All I got was the proverbial run around. In the mean time they have my funds tied up on my credit card and won't let me cancel the order. DON'T BUY A DELL.”

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Posted 2 years ago

“Bad customer support. warranty claim however technician will not accept warranty claim and all of the pictures shown do not correlate to problem the technician said.”

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Posted 2 years ago

“Dell is a shittty company and they have shitty techincal support. The problem i called for to be reviewed wasnt fixed and was even worsened and i had to be the one to pay for the consequence of their lack of sense. SHITTY COMPANY”

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Posted 2 years ago

“It taking a long time for my gaming pc to be here it does not take 3 weeks for my stuff to get here especially if I pay a lot of money for it the worst company ever they have lost my business and everything at this point they need to shut down already”

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Posted 2 years ago

“Purchased TurboTax download. Terrible time trying to understand where to go for download. Customer service would not help, told me to go to TurboTax fur help. Found product key went to download from TurboTax but would not work. Contacted Dell again they said there was nothing they could do.”

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Posted 2 years ago

“My new Alienware M17 R4 has a defective trim piece and am told it is not covered under warranty. I have purchased 30 laptops and never had this happen. Why not covered after spending $2,500 on a premium PC. Now I have been calling trying to get the part and have wasted three hours over two weeks.”

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Posted 2 years ago

“Customer service is terrible, they cannot even solve a tiny issue that a three year old can solve, billing department is sleeping all the time, they charge the repair service that is never provided to you and refuse to refund. I had to call my credit card company to file a dispute. Shipping dept is a joke, they keeps delaying our custom built desktop, now you have to wait for 2 months to get your order. This is what Dell looks like these days. So Disappointed!”

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Posted 2 years ago

“Their customer service is bad enough that I will never consider buying anything Dell again. AVOID IF POSSIBLE.”

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Posted 2 years ago

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