“on the 12 November 2021 I ordered two power recliner Vinson settees i was told it would be a twelve week delivery. After about 30 phone calls and as many lies i have been told 27th July 2022, they are the biggest liars i have ever come across if it does indeed arrive on the date now they suggest 27/7/2022 that will be 9 1/2 months totally unexceptable”
“Maybe this company are too big and customers are only like a cow to be milked
I had a 14 weeks delivery date for a sofa
Passed that date i called in the store to see what was happening…soon after a got a delivery date of the sofa to the store 10/05/22
I waited one day..meantime i have disposed of half of my corner sofa(thinking that the replacement would arrive shortly)
I called in to the store on the 12/05/22
They checked my order and it was supposed to be in their warehouse..but it wasn’t
The salesman said they would contact the main office and let me know the following day
The following day after 4.00pm I didn’t expect anyone to call me I went out for some shopping
Go back home and on my phone where a few missed calls..i go on the tracking of my order and it said the sofa was still in production
Later on the evening i was given an option to select a delivery date
I have chosen the 17/05/22 and it did specify that the balance had to be paid before delivery ..so i was thinking to go and settle it on Sunday the 15/05/22
The day before around 11.00am I received a phone call asking for settlement within onr hour or else they would cancel the delivery slot…because I’m not a gentleman I told the agent where to go😡😡and hung up the phone
Today I called in the store to pay the balance and check if the delivery was still scheduled for tomorrow..the salesman said there was nothing booked and it would be a few days before they could arrange one
I just told him to cancel the order and he seemed to be the happiest man on land..not a single question why I wanted to cancel it..not to least bit of an effort to find out if there was a way they could made up with their failure on the bad service given to me
But I’m glad to get ready of them
Bad company to deal with”
“We order a sofa month ago they change the delivery date two times when the delivery man arrived was so quick he didn’t do a good job and left me with a broken sofa!
They damaged my wall when they bring the sofa in!!
The customer service is useless!!
They don’t help you i had to take days off for delivery and then for someone to come to fix the sofa!!
Never buy for them!!!”
“Ordered a footstool in January.Due to be delivered end of April.First booked delivery,the day before they notified us it had been sent to the wrong warehouse.Today took the afternoon off for delivery between 2 and 4pm.Nothing rang at 4.30pm to be told it's on its way.Nothing.Rang again at 5.30 to be told delivery had been rejected,by what or who.We don't want the footstool anymore as we will just look at it and think of the stress it has caused,so let's hope we get a refund,otherwise there will be more on this site and anywhere else I can complain to.”
“So disappointed with the sofa I bought! Customer service are a disgrace too! Do not buy from this company. I will never look their way again!!!! Sofa leg broke after day two, stitching on the arm is fraying after day 3 the sofa itself looks like it is a few years old, quality of leather is appauling, it's sagging all over. Had this sofa for a week and it took them two weeks to address my problem and spike to me Asia I were a fool. Just keep trying to fob me off. It will not work DFS as I am not letting this go! I paid £1700 in total for a piece of rubbish!!!!”
“I feel sad because I purchased a sofa bed for a few year ago and now sofa bed arm is broken and bed frames and metal snap and damage done !!! I can’t remember if I have insurance cover ?”
“Absolutely disgraceful customer care and the worst experience ever. Purchased a sofa 8 months ago. Delivered 4 months ago with a faulty motor for the recliner and have been waiting for over 4 months for a new motor with no sign of anything. Trouble customer service with false promises and total lies. Zero help, zero truth and zero customer service. Never ever will even visit any DFS Stores in my life.”
“I don’t normally do this but this company is a disgrace. My order is now 3 months overdue (been waiting since beginning of August) and there’s still no sign of delivery🧐 Shocking customer service and lies.. Such an awful experience.”
“Had sofa’s less than a year when the seat went and we were nearly sitting on the floor. They came and repaired one side but now other side now gone have contacted them twice and said they would put me on to the right department but still nothing after three months . Their customer service is useless and their furniture rubbish quality. Do not waste your money and buy anything from them. Wish I hadn’t !!”
“6 months later & still no sign of delivery for the settee ordered for my mom.. 4 delays and counting.
Quick enough to take the £1200 off an 86 year old lady with no apology just excuse after excuse of supply chain issues.
Avoid.. do not give them your hard earned money”
“What a scheming scammers dfs are will not even abide by their own t/c find loopholes to get out of abiding to them. It would apoear your right to cancel only applies to stire display models and any deviation from this and yoy forfeit any rights don't ever buy from them”
“The DFS Sofa insurance cover is full of lies! DO NOT BUY! especially pet owners. I was sold "Any" damage caused by animals is covered! All of our pets behaved properly and didn't cause any damage! Beware!!! dfs & guardsman are not to be trusted. BEWARE!”
“The worst experience I have ever had with any company!!
I purchased a sofa from them which I received 12 months ago. Within two day the sofa started showing signs of faults - the leather was stretching on all of the seats and in parts on the body.
I contacted them straight away and they said they would send someone round to have a look, that took months and when the independant inspector came he said the quality was dreadful.
After tens of phone calls, DFS agreed to exchange at which point we decided to go for a different sofa which we ordered in the October so this process took six months!
We received the new sofa three weeks ago and this process also took six months!
Twelve months to replace a faulty sofa and now they won't give me a refund for the faulty one they took away!!
After several phone calls with promises that someone will contact us no one has!
I will be reporting them to trading standards and possibly reporting there theft to the police if I don't hear back very soon!!!!!”
“100% regret my large expensive purchase with DFS - delivered end of Feb 2022 - 4 scatter back cushions were missing - informed customer service and said the will chase and re-order, been waiting 7 weeks and chased 19/4 to be told they are with the distribution centre awaiting arrangement of delivery, to be then told only 2 cushions have been ordered, absolutely diabolical after sales service all round, currently do not have a complete purchase after 7/8 weeks, please think about your purchase and the lack of all round service before you commit !!!”
“I bought a cuddle chair and it's only me that sits on it, the fake leather has peeled and I was accused of maybe its my kids (no kids) or animals (no animals) it's probably me putting my feet on the chairs with my shoes on (what??) I wear slippers and if I put my feet on the chairs I take my slippers off,
Then I got told I must be putting my feet on the chairs and I'm rubbing my feet on the chairs for it to peel that way ??? Again what ???
My chair also has peeled at the back of them too and got told that I've caught it with my shopping bags (what ?) So I walk pass my kitchen to put my food in my sitting room?, it was any excuse to stop me getting a claim on the guarantee DO NOT USE DFS, definitely q manufacturers fault NOT mine
So annoying”
“Awful. Stay away, changed my delivery date 3 times, refusing refund and asking for 20% fee for trying to cancel order, even though sofa not made.. stay away”
“Do not use this company if u dont wanna get stress.i ordered my sofa 8 th january stil bot got it so when i went to store in liverpool aintree store manager vas very rude and said i wont get my money back and just walk of...i reported her but i dont think they do anyting about it..do not trust this company”
