DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,105 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,105 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dpd driver a liar as sent photo of road with little snow on?? What a excuse for not delivering, I’ve had half a day off work, to sought out other deliveries today which I’ve received from Amazon and also my shopping delivery from Tesco and Iceland drivers who managed to deliver to me,, i have ring doorbell evidence of these deliveries, but yet your dpd driver is a liar, jobsworth, that cuts corners and cannot do his job, why not employ someone that can do the job, will be putting full complaint in to dpd and also putting it on the internet and going to local press”

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Posted 1 year ago

“They said they “tried” to deliver my package. Been home all day and my doorbell has NOT rung. Asked for assistance on online chat- waste of time!”

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Posted 1 year ago

“Rubbish Rubbish Rubbish, horrible customer service, in case you are lucky and find someone, unprofessional drivers, prefer to send my parcel with the pigeon.”

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Posted 1 year ago

“I have been waiting for a parcel that was already delayed by a week. I wasnt at home but spoke to the driver on my Ring doorbell and asked him to leave it in my ‘safe place’ and i told him where my safe place was. He would not leave the parcel even though i said on camera that I took responsibility and would be home in 5 minutes. He still didnt leave the parcel. I phoned customer services and told them, they told me that it has to be logged on the system for the safe place and told me that the driver wouldnt return even though he would still be in the area. Not impressed with dpd on this occasion!”

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Posted 1 year ago

“What a disaster! Delivered to the WRONG TOWN!!!! After my first notification, I called them, spoke to them, explained they had the wrong address. No problem, they said, we'll fix it. And today, I get notified it has now been delivered - to the earlier wrong town. Each time I expect a parcel from DPD, it is a disaster.”

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Posted 1 year ago

“The worst delivery service available. A shame for the name. This is how they drivers show that "they've missed you" when all the family was at home and he didn't even rang the door bell. Disgusting”

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Posted 1 year ago

“The rating should be in the minus not plus for this company! Here I am waiting for my Smart TV to arrive and get a text to say address query problem with the courier! Will probably never see my parcel this side of the new year if ever from DPD! Got the first parcel from them on time in the Summer okay when I had a parcel delivered first but,the second time was a nightmare! Near on four times they said the driver had turned up and I wasn't there and I was outside on the driveway the whole time they said he had passed by in the van!?!? They are beyond a joke of a company! When the driver did eventually near on two weeks after I ordered my parcel online later show up with my parcel he remained in the van didn't even get out! And to say he had manners would be a understatement! I never want to have a parcel delivered by them EVER again! Never again after my experience with them,and if your reading this take my advice... Avoid big time!”

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Posted 1 year ago

“My Samsung phone is still no where to be found after their driver reported delivered to a neighbour. He put a photo of 2 legs of man standing against white door frame on what looks like a terraced house. He put a first name Mark, no face , no address for me to go and get my parcel. None of my neighbours have a white door frame, non ars called Mark, our houses are detached. 5 days gone and DPD Cant even get their driver to go and retrieve my phone. Driver knew my parcel was a phone. Totally unacceptable and left without my phone up to now. Beware of DPD.”

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Posted 1 year ago

“Delivery schedule between 16.15 to 17.15. Sat in my dining room at the front of the house , curtains open, lights on, nobody came to deliver. email says driver missed you. total lie.”

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Posted 1 year ago

“About 4 months ago a driver out of the Liverpool Stonebridge depot, called Stephen, delivered a 4 kilo parcel to a wrong address, took a signature from them, and photographed the delivery. Wrong people, wrong address, wrong signature, unknown photo. I caught the mistake, midday, rang within 30 minutes, and was told not to worry, they’d send him back to get it. £27.79 lost. The seller was a TikTok private seller. I was furious, so lodged a complaint. That was the start. To date, nineteen deliveries by DPD driver Stephen have been ‘lost’ , ‘ refused’ , ‘ undeliverable’ or ‘ no one home’ …. That’s a joke, I’m housebound disabled…where was I at the time? Paragliding? Mountaineering? Latest batch was 5 items from George Asda. 4 items were Black Friday deals. They’ve been returned to Asda, and if I want them again? They’ll cost me 40% more. I looked for an ombudsman to intervene. There isn’t one. This terrible company are employing thieves, malcontents, lazy dilatory scumbags , and we have only ONE recourse….. to sue them in the small claims court. But we can’t even do that. You can’t sue for terrible service, it has to be for financial loss. For now, where possible, check if the seller you buy from uses DPD. I now email every company I’m thinking of buying from before I order. No more Amazon I’m afraid. Terrible, terrible company.”

Helpful Report

Posted 1 year ago

“Shocking delivery service , don't ring back , ignore directions , dump parcels anywhere , AVOID!!!!!!”

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Posted 1 year ago

“My parcel should have been delivered to my home address but your company took it upon yourselves to have it delivered to the Post Office in the next village. The item in question was bulky and due to my having mobility issues the whole idea was for it to be delivered to my home. This is the second time this has happened to me. I tried using your app to chat to a customer service personnel but when it came to my turn to chat the app wouldn't allow me to. Kept saying DPD was not responding. An absolute shambles. Before I order anything from a company on line I shall check if its with your selves. If it is I will not order the goods.”

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Posted 1 year ago

“Their deliverymen consistently dumps the packages in public areas without ringing doorbells. 2 of my 3 orders I found at the entrance of apartment block by sheer luck, but the 1st one is definitely stolen. I have been in contact with them for over 10 days now. They sent me a "your parcel was delivered!" email even though there was neither a note nor a parcel delivered to me (I was at home the whole day). There was even a fake delivery note with my name written incorrectly and fake signature, a few days later the fake delivery note disappeared from system.. A few days later they claimed the parcel was delivered to a neighbour and gave an address on another street. I went to the address and unsurpsiringly the resident had not received anything in my name. Finally they just sent me an email advising me to tell the seller to open an investigation... The seller is ColumbiaSportswear, which will probably take another few weeks to process. It was a Black Friday item for winter and even if i get a refund (probably in about 2 months) i will have lost a lot of money. From now on i will NOT shop online from companies using DPD, so columbia sportswear is off the list too.”

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Posted 1 year ago

“Paid for next day nothing shows up customer service haven't got a clue I spent a lot on amazon never again the same trouble with them on ebay still waiting for a lot of my money back the time I've wasted using amazon and ebay is not worth it.”

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Posted 1 year ago

“I waited all day to receive my parcel. The driver been my area but he didn't my parcel. I got worst experience ever. I lost my time.”

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Posted 1 year ago

“The worst delivery company ever”

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Posted 1 year ago

“I have had to report DPD to the police I have had to report DPD to the police. It is a potential LGBTQ issue of discrimination against me by drivers. Two of their drivers, Daniel and Leigh operating from the Roche Depot in Cornwall are deliberately not delivering to my address. They are lying to me, the seller and their employer saying they did and providing photographs that are not of my house. They are not delivering to the pick up point either, deliberately with-holding my delivery. The pick up point is an off license with a very rude and nasty proprieter that is two miles away and that I don't use. They have messed up many transactions for me and sellers, in the thousands of £ now. I have no option but to report them to the police for this. That has now beeen done today.”

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Posted 1 year ago

“I expected a delivery today, was home waiting for the driver when out of the blue I got a "Sorry we missed you" text. The guy didn't even attempt to deliver my parcel. From now on I will always check when I buy stuff and if they use DPD I won't shop there for sure.”

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Posted 1 year ago

“I reluctantly have to give one star as 0 stars is not an option. My delivery was due and I was tracking it on the website. It was showing as being with me in the next half hour. And then the status suddenly changed to 'Item refused'? Really? The delivery was not attempted so how can it have been refused? The driver is not telling the truth. Very disappointing that the company employs dishonest staff. I tehn called the support line who advised that they have asked the local depot to redeliver the following morning as priority. Nothing arrives and when I check with the support line no delivery has been arranged. Incompetence and dishonesty. I will always check when I buy good from now on, and if they use DPD I will shop elsewhere.”

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Posted 1 year ago

“I receive a parcel from DPD I missed the doorbell twice as I didn’t hear it and the kind DPD driver came back again half an hour later to triple check I wasn’t in - he saved me having to drive to the local shop the next day. Thank you! I cannot find his name unfortunately!”

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Posted 1 year ago

DPD is rated 1.2 based on 5,105 reviews