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Easirent Reviews

1.3 Rating 1,123 Reviews
7 %
of reviewers recommend Easirent
1.3
Based on 1,123 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Easirent 1 star review on 6th January 2025
Grant What
Easirent 1 star review on 15th December 2024
Judy Freeman
Easirent 1 star review on 21st January 2022
Anonymous
Easirent 1 star review on 27th October 2021
Anonymous
Easirent 1 star review on 8th August 2021
Ben McF
Easirent 1 star review on 16th July 2021
Anonymous
Easirent 1 star review on 22nd May 2021
Scott Gibson
17
Anonymous
Anonymous  // 01/01/2019
Having hired from Easirent at Heathrow, I was already nervous about the company. While I waited a number of people were either walking out or getting into huge arguments with the staff about hidden charges, and various extras. But, I got my car and the car was ok. When I returned it, more of the same....but, the man who took the car checked it over and checked the fuel gauge and everything was fine. Then I checked my credit card statement a week later and they had kept 75 pounds from my fuel deposit, implying that I had left it empty, even though the man from the place confirmed it was full. And they didn't even tell me they did it...hoping I wouldn't notice. Still fighting to try and get the money back...shocking service.
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Posted 7 years ago
This started when they would not accept my driving licence as proof of address! despite it being a legal requirement to have the current address on your licence. Then they would not accept my details from the hotel in which they are positioned as proof of address. Then they wanted me to email them a copy of 2 utility bills from different companies. 3 problems: we use the same company for both gas and electricity, we are in the middle of a switch, one company account closed and the other no bill yet - plus the public computer which they insisted that I use could not email web pages and could not print. Their in house address checking service closed 30 minutes before the booked start time so I consider that they should not accept bookings after that closure. Finally, they took a photo of the address page of the closed account. Then they took £95 deposit for fuel (over twice what the car can hold) and took £1250 when I wouldn't pay their exorbitant insurance fee, AVOID THEM AT CARDIFF AIRPORT
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Posted 7 years ago
Stay away from Easirent - they're really not so easy at all - you get what you pay for Booked via Expedia. Upon arrival at Machester, Piccadilly branch with my dog I was told that dogs were not allowed in the car I had booked. This was not stated in the reservation details nor was it mentioned in the terms and conditions. Not ideal when the car had been booked to be picked up at 17h00 when most car rental companies close... Expedia said that when the rental details did not mention whether Easirent accepted or didn't accept dogs then they could not be held responsible. How lame is that?? So Expedia didn't even agree to pay the cost difference between my Easirent booked car at 47 pounds and the car I ended up having to get as a walk up customer at Avis round the corner 135 pounds. According to Easirent they did not allow dogs so that they could guarantee allergen-free cars. How ridiculous! Unless they have onboard CCTV or their own Easirent drivers they can't guarantee that their cars are dog or allergen-free! If I had just rented the car then stuck my dog in it all would have been fine and the next renter would have an Easirent car that had had a dog in it even though Easirent somehow like to think they GUARANTEE that their cars are dog allergen-free. In short, Easirent really doesn't make it easy to rent from them. I suppose the other thought is that you get what you pay for - cheap = problems. I'd suggest staying away from Easirent. _____ Update: Following my review elsewhere, they responded "we encourage you to contact our Customer Services Department so that we can find a resolution for you." so I called them. They admitted that their staff had made a mistake and had been wrong to tell me that dogs were not allowed in their cars. They apparently ARE allowed you just have to get the car valeted... Their compensation was 10% off a future booking. I told them that 10% off would not cover the 80 pounds their mistake cost me nor the 1.5 hours they made me waste trying to find another rental car company. I told them that 10% off a future booking doesn't pay my mortgage...They could do no better than that. How lame! Stay well away because their client service is as useless and incompetent as their client facing branch staff.
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Posted 7 years ago
Total scumbags. These dirtbags lied to me when I got the the Dublin rental location to pick up my car and said the car that I booked was going to cost me more money and instead showed me a smaller car and said that is what I paid for. They also proceeded to tack on hidden fees and expenses and didn't communicate this to me when I paid for my car. These guys are the scum of the earth and shouldn't be allowed to do business.
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Posted 7 years ago
Easirent Gatwick staff are ABSOLUTE CAR RENTAL SHARKS to say least. I rented a car via Ryanair website and clicked on the insurance AXA and when I showed them that I had insurance 2 staff members insisted that it didn't cover me at all and Only their Insurance did. In haste I bought it and then was let to the car. I was told that I didn't have to check the car as I had bought the maximum cover and given the paper to sign. On further inspection, I realised that the mileage indicated on the form (I'd signed) was not the same as displayed on the car nor was the petrol on full. It was between full and the first quarter but yet it was indicated as full on the form I'd just signed. So I guess my fault for not checking everything as I was concentrating on the bumps and scratches. This to my mind is deception and lying to the client. SHOCKING customer service. Insist on WARNING!!!!!CHECK EVERYTHING BEFORE YOU TAKE POSSESSION OF THE VEHICLE.
Easirent 1 star review on 10th July 2017
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Posted 7 years ago
I'm renting a car these days, so I don't know how it will end. However I know how it started: a plain robbery! Exactly like the other reviews explain it... Many unexpected charges. AVOID this company!!!!
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Posted 7 years ago
already had insurance from AXA that i paid 150 gbp for. When i got to rental office at leeds/bradford airort i knew i was going to get scammed. From the moment we got picked up the driver started talking about how people had damaged cars and not had their insurance and ended up paying hundreds and thousands, complete scam set up, got to the office then was told the insurance i have was not good and i needed theirs. i ended up paying over 340 extra for their insurance as we had crying baby and just wanted to get going. If you stand your ground and dont pay the extra insurance, which you get no paper work for, just a receipt so it probally is off books, they will fleece you when you take the car back and you will end up paying more. AVOID these scammers at all costs. DO NOT HIRE A CAR WITH EASIRENT.
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Posted 7 years ago
Dramatic experience. I hired a car with them. I forgot the license at their office and they did not even warn me when I returned the car. Arrived in Italy I called them to retrieve the license with an expedition with a courier and after 1 month they still have not shipped. shameful
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Posted 7 years ago
This was the worst car rental experience I have ever had. Added fees and costs made the price I paid more than double what I was quoted. It felt like one big scam. AVOID EASIRENT AT ALL COSTS!!!!!!
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Posted 7 years ago
Completely ripped me off. Firstly they charged me £22 per day for insurance as I didn't have in excess of £1500 on my credit card and then I had to return to car without filling up as I couldn't find a garage within their specified 5 miles and charged me £159 to fill a ford focus from 3/4 of tank. Apparently all of this is in T&C's but this was never pointed out - knew it would be a bit more expensive but £3 a litre!!!!!
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Posted 7 years ago
If you are reading this review the chances are you have already rented a car from Easirent and are checking to see if anyone else shared your terrible experience. Unfortunately your are not alone and disregarding the fake 5 star reviews on here, the bad reviews show the majority of people experience very similar issues of unexpected costs and aggressive staff. Hopefully you haven;t rented a car yet and you have the opportunity to avoid this terrible outfit. It started when our flight was delayed and we were late to pick up our car, we were told that they can only hold a car for so long and had to release it leaving us with a bill as unfortunately there was nothing available even remotely close to what we had reserved. Whilst I appreciate this is policy, the fact they expected us to believe that in the 2 hours we were late someone had ordered and collected the only car in our category from a field 15mins from Belfast airport - it appeared this was a tactic to charge more as apposed to an actual problem. When we pointed out the number of similar cars in the car park we were conveniently told that it was a shared car park with another rental firm. We argued as best we could but we were told that we had to either: agree to pay double what we were expecting or be returned to the airport - in addition we had to make a decision immediately as a large group of new customers were en route and it would take 1h30 to process us. We reluctantly accepted the charge. When checking out the car we looked round the vehicle and pointed out a couple of chips, we were told not to worry about them as it was wear and tear and that they 'do not even check the cars when they come in'. Considering our experience so far this is when the alarm bells should have gone off. We signed the form and off we went. Upon returning the car the next day the manager personally checked out the car and immediately went to the back of the car where he pointed out 3/4 scratches that were invisible from more that 50cm, I'd like to think he has amazing eye sight over anything more sinister. As a result we would have to pay £150 as per their damage claim. We explained our experience checking out the car and we were told that person should not have even been checking out the car but it was our responsibility to check thoroughly. We pointed out at least 5 other similar scratch but were told they were 'brush marks', apparently £150 was sufficient this time. Trying to argue the point this is where the 'jobs worth' manager descriptions in the other negative reviews struck a chord. I've been back and forward with customer services and their T&Cs are tight and there is nothing I can do. However there is a difference between legal and ethical. You hear of stories like this in Thailand but to have an experience like this in the UK in 2017 is unbelievable. Hopefully people avoid this company and they forced to either change their business model to focus on customer service instead of charging exorbitant fees or go out of business. Happy with either of these outcomes.
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Posted 7 years ago
The worst rental company ever. The experience is like a hell. Completely agreed with other one star reviews here. We have experienced the same from hidden charges, being forced to buy their expensive CDW insurance, being asked to present a letter from my credit company if I want to use my card to cover this stupid CDW, being forced to leave deposit up to 1250 pounds. Worst of all, when we returned the car, they spotted a few tiny scratch at one wheel cover and claimed it's a damage. They charged 250 pounds for those almost unnoticeable scratches. I have rented cars internationally for many times, such kind of things never happened. This is a real bad company. Their business model seems to be: lure the customers with low price, then set up traps for you to fall in and eventually charge you much higher than regular car rental. This is the worst rental company I ever experienced all over the world during my over 20 years driving experience. Such kind of scam-based company should not exist. A completely shameless business.
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Posted 7 years ago
Really poor service took £95 for fuel despite me returning it full terms state will only take this if don't return it full, 4days later havent returned my money. Then faulty boot catch on car boot opening on motorway and second car faulty tyre sensor. Cars filthy and a general couldn't give a damn attitude
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Posted 7 years ago
They are awful and I felt like I had been cheated. My car rental was £32 for 26 hours which was fine. There was a big green tick next to insurance included. When I arrived to pick up the car, the guy tells me I need to pay a deposit for the insurance and said I can "RISK £1020 deposit or pay £52 extra for a damage waiver". During the booking process on expedia there was no mention of a deposit or £52. I even checked when I go back to the hotel later that day. Easirent were quick to blame expedia however their website was no better... it's hidden. Imagine I did not have £1020 (not that I'd risk that money with them after this). Shocking company, I will never use again. Avoid avoid avoid!
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Posted 7 years ago
Totally inefficient company. Hired a car from Dublin airport and had to wait over half an hour for pick up (I called 3x having been told it would take 10 minutes). On returning car I was told I hadn't filled the car up with petrol - I disputed this and waved the receipt at the operative. I won't use them again.
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Posted 7 years ago
Please heed the reviews about this company! Their car hire prices really are too good to be true. We were suckers, taken in by the online price, but on arrival to collect the car it jumped up with hidden costs to much more than what we would have paid with reputable companies such as Avis, Europcar and Hertz. After 40minutes of my partner stuck faffing about in their portable cabin office with payment issues I started googling the company for reviews - to have my growing concerns confirmed by others. Our dealings were playing out the same way. We made the brave decision to walk away, travelling back to Luton airport (a good 15-20minute journey by transfer bus). Despite losing our online booking deposit to Easirent it still worked out cheaper to go with Europcar (booked through easyJet's website) and we got a bigger-class car! We also had peace of mind that we weren't going to have to deal with the false damages claims that regularly crop up in reviews. They really are not a trustworthy company, please don't give them the benefit of the doubt.
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Posted 7 years ago
What went wrong?... EVERYTHING! Worst experience ever so any one looking for a hassle free car rental, avoid Easirent!
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Posted 7 years ago
This was by far the least professional car rental company I have ever dealt with. I booked the car on Obitz.com and when I arrived at my scheduled pickup time, the line was out the door. We waited nearly 3 hours to finally get a car that was far smaller than the one we reserved. In addition to this, there were up-charges and hidden fees everywhere. All told, we paid 5x what Orbitz.com said the cost would be. This includes a 95£ deposit for gas that was only partially refunded. Once we finally got on the road we got a flat tire only to find that the spare was flat as well and needed to be replaced. Due to this, my 5 member family was stranded for the night on a country road late in the evening. It took over 24 hours to get this fixed and back on the road. What a nightmare! Others may report a good experience with this company, but if you choose to rent from them you will likely be very disappointed.
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Posted 7 years ago
Very haphazard process of car rental at Heathrow branch. Too many request concerning rental , proof of address, Boarding pass, passport and payment receipt. I spent 1 hour trying to get a car after a long flight. I thought Autoeurope would have sent all these details to Easirent. They now by stealth take fuel deposit of £95 pounds after you have almost completed the rental agreement. Even though I chose the option to refuel the car. At this stage , you have no option to back out because your initial rental price has been taken upfront by Autoeurope. Car had so many scratches I had to reject it because I would have been stung for £1250. Car deposit for a class B car is £1250. Fuel deposit is not refunded until 5 days after you have returned car. Spokesman said it's banking process. What a lie! Overall, a very bad experience. I'll stick to the big names. Easirent is a lot of hassle. Do not bother.
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Posted 7 years ago
I had two types of full coverage auto insurance, Easirent staffers said. We're not good enough, charged me an extra $205 inc tax for triplicate unnecessary coverage, a real scam
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Posted 7 years ago
Easirent is rated 1.3 based on 1,123 reviews