EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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Metrics

1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“Just had a smart meter fitted yesterday evening, excellent service and a friendly and knowledgeable guy didn't catch his name, can you track him down and thank him.”

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Posted 2 years ago

“I managed to get through on the phone. Lengthy wait but my problem was answered eventually by a very helpful young lady. The new charges are frightening but I’ve no reason to think they’re any more than other companies.”

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Posted 2 years ago

“Lovely northern lady sorted out my problem in minutes very efficient and kind. thanks”

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Posted 2 years ago

“Doesn't matter when you call... 8 am on hold for 40mins + to get cut off. its happen 4 times in 2 weeks. No one bothers to cal you back either. I'll be moving away asap.”

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Posted 2 years ago

“Don't get a smart meter from them the home display never works properly after only a few months of installation it doesn't work the reason being !!! My meter is not now compatable for the home display unit”

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Posted 2 years ago

“Have been trying to set up dd for 2 weeks. Have texted phoned for hours and no 1 will speak to me. Recovering from cancer and dont need this. JUST WANT TO SPEAK TO SOMEONE.”

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Posted 3 years ago

“Beware ex UP customers, UP final bill was mostly made up of EDF higher prices, then 1st EDF bill was from the same period . So paid twice for same enegy.”

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Posted 3 years ago

“The Ceo of the Company Mr Simone Rossi please read the reviews Absolutely disgusting company. Robbing and torturing the customers.”

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Posted 3 years ago

“35 minutes on hold and cut off within the first 30 seconds of speaking for someone. Pretty atrocious!”

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Posted 3 years ago

“Disgusting customer services who cut you off after 40 mins on hold, for a gas emergency. Whatsapp, text and online chat pointless, emergency line that doesnt answer and closes at 8pm. Never have i come across a worse company. Will be switching suppliers.”

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Posted 3 years ago

“DISGUSTING I thought SSE was the worst electric supplier. But I was wrong. It's definitely EDF. I've been with them just less than 24 hours. And my smart meter reading is telling me bill so far this period is £12:97. I live alone in a one bedroom flat. EDF is sure on the fiddle. I will be leaving them ASAP”

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Posted 3 years ago

“Been waiting a month now for an appointment for an engineer to come out and fit an isolation switch to enable me to have a car charger installed. Every time I call customer services to find out if they have a date for me, all I get is , “the appointments team will be in touch”! This doesn’t help as the ev charger installers need a date the switch will be installed so they can book me in to have my charger installed. Very very poor customer service”

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Posted 3 years ago

“Atrocious company. On a fixed tariff. Use the same gas and electricity per month bill is alway 50 pound direct debit per month. Now trying to take £162 out. Because they've overestimated.. Gave readings confirmed it's still should be 50 pound a month.tried again taking 162 pound out. Useless call centre no help whatsoever. Avoid this company got your gas and electricity”

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Posted 3 years ago

“After settling an £250 bill marked “final” on leaving my flat in July for 1 month of outstanding electricity I received £600 bill without warning 6 months after, in my junk email, 1 week before Christmas! They state it is a recalculation! This company are committing extortion.”

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Posted 3 years ago

“My monthly dd suddenly jumped from £80 per month to £350. There was no warning. I live in a small 2 bedroom House as a single person and they are saying my electricity usage is £350 a month! I have a smart meter installed which I don’t think it reading properly. Have tried to contact customer services and it’s impossible.”

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Posted 3 years ago

“12 Months on and they still can't resolve a simple gas meter issue. Constant chasing, constant not replying, constant ping pong between teams. Non existent customer voce support. Rubbish chat help because of rights to do things. I am a SME business and it was never this bad even as a retail customer. Can't wait to leave.”

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Posted 3 years ago

“Oh my god this company has got to be the worse I've ever used...you can only contact them via WhatsApp...and no one sorts the problem thry just dont answer....the change payments ever month from £315 to £900!! Had to stop DD for fear of what they would take...now I received a random letter saying I owe £38 or going to bailiffs....??? I actually feel someone is filming me for joke with this company...!!!!! Oh and put in regular meter readings and they still send estimated bills...spare yourself a very stressful time and go Anywhere else.....”

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Posted 3 years ago

“EDF have been taking huge amount of money via the standing charge roll over contract, it beggars belief, contacted them and they claimed it was practically the same amount as previous months prior, I was stunned and the customer service clerk just stopped short of saying it might be cheaper!!!!!!!!”

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Posted 3 years ago

“JUST AVOID THEM!!!!!!!!!!!!!!! Hit me with a £600 bill after not setting up my direct debit correctly. ABSOLUTE SCUM!!!!!!!!”

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Posted 3 years ago

“I COULD WRITE A VERY LONG LIST HOW RUDE THEY ARE, LIE AS EASY AS FART AND REPEATEDLY, DISRESPECTFUL, STEAL MONEY REPEATEDLY (YOU HAVE TO CONTROL AND ASK BACK, WASTE YOUR UNPAID TIME), SO CALLED 'LIVE CHAT' IS NIGHTMARE. THEY ARE COMFORTED ON CUSTOMERS' MONEY AND DON'T CARE AT ALL ABOUT YOUR UNPAID TIME WASTING, WHICH CAN BE EVEN OVER AN HOUR AND STILL WITHOUT ANSWER. ETC, ETC, ETC. ENDLESSLY. RIGHT NOW I AM ON 'LIVE CHAT' FOR SOON OVER AN HOUR AND CAN'T GET A DEADLOCK REF. NB. FOR OMBUDSMAN TO LEAVE THEM, WHICH WERE PROMISED ABOUT TWO MONTHS AGO. I GOT EVEN TEXT MSG THEY HAVE THIS NB, BUT I HAVE NOT. EDF IS NOTHING, BUT A CURSE OF CIVILISED SOCIETY.”

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Posted 3 years ago

EDF Energy is rated 1.2 based on 686 reviews