“Downtown location you have a Prince that like he said he the bost and does what he want. 3times i travel back m worth n got everything he wanted n he still said no. Just to prove it I left after 3 attempts n went Brandon location m was able to rent very quickly with no problem. Employees like that should be fired it happened the day after the storm hit Florida I needed to get to my family and they left me stranded but it's okay me and my family and all friends will never rent a car from there again”
“I have rented with Enterprise in the past and had no issues but this time was an absolute nightmare and enterprise was beyond unhelpful. The car they gave me was a 2021 with 62k miles which wouldn’t have been an issue in and of itself but I quickly learned the tire tread was on the line of “acceptable”. The front tread was lower than the back tread and it was a FWD vehicle. My first issue was when it was raining and the front tires lost traction, causing the car the spin out and go into the ditch. I am in nursing school so I had to be at the hospital from 7a-7p every day and couldn’t go to an Enterprise location to switch the car out. Enterprise refused to bring a vehicle to me to switch out. So I drove it all week. Then on my drive home, the back tire blew while on the freeway. It was 11pm at night, enterprise took 2.5 hours to tell me they couldn’t find anyone to come out and help swap the tire out so I had to call a third party tow company to come help me. 3 hours later I was able to drive to the next big thing own, I had to get a hotel for the night because I couldn’t drive more than 50 miles on the spare and still had 170 to go. The next morning, I called Enterprise and they once again refused to meet me at the hotel to swap the vehicle out. They sent me to an Enterprise location 3 miles away and when I got there they said they only had dirty cars so I had to go to a different location. It took 2 hours at this next location to get a vehicle because they made me file a claim before they’d swap the vehicle out, even though their car was the issue. I am pregnant, traveling alone, and enterprise was beyond terrible to deal with. Offering absolutely no assistance for any of the issues I encountered along the way. This is the last time I will be using Enterprise and I highly advise others to consider what they will do if they encounter issues with their rental because Enterprise will leave you to fend for yourself.
*I tried to add pictures but every time there was an error that wouldn’t allow them to upload.”
“My insurance company arranged a car rental for me using Enterprise Car rental. Thay were to pick me up @ 830am, they showed up at 915am and took me to their rental office where I got to wait for 75 minutes for the car. Then the car was not what I reserved. I reserved a premium model but got a small suv. I told them that won't work but that is all they had take it or leave it. I could come back and wait for a premium might come in. I asked for them to call when one was available but that was too much to ask. I will never opt to rent from Enterprise again. Called customer service that was no help either.”
“I’m trying to pay for the damages to a car that was damaged by Hurricane Beryl and am getting nothing but a runaround!!! Screw it. When you are ready to get paid, YOU CALL ME!!!”
“Reserved SUV got to enterprise Belle Chasse and vehicle not there! Rep said someone called and left a message. No message or call on phone log. The rep then said I could sit with him for the next 5 hours and maybe someone would return a car for me to take.”
“Went to Key West for my 65th birthday. Rented a Jeep Grand Wagoneer from the Miami airport with 16,000 miles on it. On the third day, the check engine light came on and the car had trouble accelerating from a stop. Went to both Enterprise offices in Key West and they could not help me. No large cars available. They kept tell sorry there is nothing they could do. I decided to go to the Jeep dealer in Key West for them to look at car. Lost the use of the car for 2 days and many hours dealing with this while on vacation. Rented a golf cart just to have a way to get around. I tried to call the company many times only to be told a supervisor will contact me within 48 hours. They are very good at telling that they will get someone to help but in my case it never happened. Not a big fan of Enterprise moving forward.”
“this trash company is full of scammers. do not rent a car from them. they keep your card on file for 6 months and you charge you randomly without telling you or sending you a bill of what it is for. my partner has gotten THREE different charges from them since she’s dropped off the rental (that her insurance is paying for bc someone hit her car). this company should be bankrupt and not trusted with anyone’s credit card information.”
“The one star is for the road side assist had a rental car on a ferry and the parking brake would not disengage and had to be towed off which cost $350 out of my pocket then I was told they would tow the car and replace it with another vehicle after waiting all day and several calls and being reassured another vehicle was on its way I called at the end of the day and was told that there was miscommunication and the vehicle was never picked up so I went a day in a half with no vehicle and stranded on vacation poor communication on there part”
“First off,I got there,they gave me a car thts was all messed up,they then gave me a big box van,when I asked for a car.They said they had nothing else,give the a few days,they would get me into something else.
I needed the car for two weeks,the first week is over,been trying to call them everyday,no answer, got a hold of corporate corporate said they would get a hold of Aberdeen Maryland and said they would have them Contact me immediately. That was 2 days ago.i hate this van...never will I every go back to this place,I will call a cab or a Uber West.”
“DO NOT RENT FROM THE LIT LOCATION! When I booked my car online I requested a hand-held navigation system. When I arrived to pick up my vehicle I was told that they didn't have any in stock; however, the agent at the desk at the LIT location failed to remove it from my reservation. When I arrived at my drop-off destination I shared with the agent the discrepancy, and he indicated that he could not correct the problem. Since then I have tried MULTIPLE times to get this fixed - even going through my credit card - and nothing. One of the times I was transferred and disconnected multiple times, and had to keep getting back into the queue. The last person I spoke to said that they would correct it and I'd receive a refund. NOTHING! Fortunately, I have screen shots, and will be going to corporate. SAVE YOURSELF THE HEADACHE AND SELECT A DIFFERENT COMPANY. These folks do not deserve your business.”
“I had an accident and ended up on tue side of the highway. The company did nothing.
Be careful—they will not come get you. They’ll literally leave you on the side of the road. Rent from literally anyone else.”
“So as a disabled person who you have my a faulty car and I reported to you that it was faulty yo were meant to change the car in the last Sunday as it needed a service and had doggy tyre and you sent the car back with me I had to them continue to use a fault car and on Thursday the tyre went flat I can’t after your Hamilton branch as I needed a new car as this one was indictable and I have had to leave my house at 6 this morning to walk to my hospital appointment as I called you all day yesterday to get the problem fuaxes before my appointment you knew about this problem last Sunday and know at five in the morning a disabled person has to walk from Hamilton to east killing because you did not help get my tyre fixes for my appointment and av been up all night taking panic attacks and they can lead to suicide thought witch was always explained to your stuff am so disdapoonyed that a tyre on a car has taken a full week to repair to a point were the car is undrivablr and you have not been able to get me to the hospital sadly because of this matter you then said I need to wait till 8 and 11 today but I told you my appointment was for 8 this morning and am having to walk I don’t understand why the as can’t fixed a tyre or a staff member could not come out and change the tyre if there was a spare I could have changed it myself it’s am absolute joke they did not sent someone for a tyre change please please do not use this company very bad experience anytime I have felt with them through materiality they offered my a taxi but because of my adhd and other mental health issues I take panic attack with stranger and this was not an option for me and still no one was helping me get to my hospital so av had to walk from Hamilton to East Kilbride in unsafe circumstances all because this company would not fix a ture on time the have had a full week to get this sorted now yesterday or Wednesday the tyre burst is been lying outside my house yesterday and today day with a burst tyre but they have been fault for a full week”
“I picked up a car in Colorado at the FBO. The car only had 3/4 of a tank. They told me to just fill it up to 3/4. However, I was not going to leave the car running while I filled up the tank. THAT IS VERY DANGEROUS!! When I returned the car to the FBO, the manager stated that they will give me a credit for the extra gas that I put in the tank. However, that didn't happen and no one answers the phone at the branch that rented me the car. I still haven't been contacted by anyone at Enterprise. It's very disappointing that they would not give a customer a car with a full tank of gas. Can you please rectify?”
“If icould leave negative stars I would. Rented a truck online ,called day before no trucks available. Needed a truck. Customer service on phone is a joke. Hung up on 6 times could never get same person. Greenfield Mass. Well no words for him I cannot believe he is a manager. Finally no motorcycle had to rent a car. Has a guard hanging down underneath and scraping. Just does the speed limit. This is the first time we have rented from them. Never again
Vacation has started out very bad.”
“DO NOT RENT FROM ENTERPRISE AT PWM. They are late with the cars, if they deliver them at all. Even corporate customers have a hard time with this location. YES, the brand has a good name and reputation, but this location specifically can't get it together. Let this be your warning.”
“Tried calling the local Angola, IN location all day yesterday. Each time it went directly to a hold line. I put my phone on speaker and would hold the 15 minutes it allowed before disconnecting. I was probably on hold for over 3 hours total all day. My car is going in the shop and I needed to set up a car pickup with an insurance claim that had already been filed. It was imperative to talk to a live person. Tried Enterprise customer service and that was a joke. I've always used Enterprise but I'm not sure that will be the case in the future. It shouldn't be this hard to do business with a company.”
“My experience with Enterprise car rental was awful. I have used many car rentals and the customer service was by far and the worse I have experienced.
I picked up a hire car from Enterprise car rentals depot at Stansted airport. When I opened the compartment between driver and front passenger seat it was full of rubbish - an entry fruit juice carton, an empty coffee throw-away cup, scraps of paper and general rubbish. It was disgusting.
The car tank was only a quarter full so I had to fill up the tank which was not convenient.
The length of time I needed the hire car changed so when I rang Enterprise office to communicate this, no one answered the phone. I left messages to be called back but no one called me back.
When I returned the car with a full tank of petrol they refused to reimburse me the £37 petrol I had put in the tank.
I would never recommend this company for car rentals, their customer service is terrible.”
“I work for an insurance agency and we represent several carriers that use enterprise. It is my life’s mission to let every single marketing rep I work with know how horrible this rental company is. I was involved in a hit and run, and as per usual, my insurance carrier uses enterprise. Left my car at the repair center after my insurance carrier scheduled a pick up at enterprise for me. This rental company left me stranded with no vehicle all bc of a scratched barcode on a drivers license. Would not make any exceptions. I get procedures but they need to let people know ahead of time that the scan the barcode on your license to confirm it’s validity. My husband is a plumber and his license has been through it all. Their solution? Go to dmv to get a new one. WITH WHAT CAR?? And to get a new license, our local dmv requires an appt and they are booked months out. We went next door to HERTZ and they worked with us and got us handled. I would never recommend this place and I think the reviews from all over the United States should be enough to deter anyone from ever using them. Put them out of business!!!!!”
