HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

Company Reviews

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Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 laptops from the HP Online Store. First time and certainly it is the last time I do this. Supposedly the laptops have been delivered but not the me. Signed for by a person that has a different name to name on a £1,800 delivery - how does this even happen. Then emailed HP, no reply. Called and after holding on for an age got a rather disinterested agent who said they would conduct an investigation and get back to me when they are done. What a mess and I suspect it is going to get worse as this unfolds.”

Helpful Report

Posted 5 years ago

“Just bought a HP envy printer. When setting it up a fatal error message appeared. I contacted 02081337717 a number from their website. Spoke to Justin he then transferred me to Jennifer to help me. I then realised they had accessed my computer, I ended up having to put a stop to my bank account. When I went to asda to complain about the fraud they were aware that there was a problem but seemed totally unconcerned. I informed they have a duty of care to me. Feeling very upset as I am getting nowhere in trying to solve this problem. The least they should do is offer a decent anti-vius service to me. I am living in fear of what has been hacked on my computer,”

Helpful Report

Posted 5 years ago

“By far the worst company I've ever dealt with. No customer support - you have to follow suggestions on the community board or ask a question there which may or may not be answered. If you want actual customer support you can pay £35 subscription to their care package. Spent four hours following suggestions to fix a printer with an unspecified error message and got nowhere. You can download a diagnostic software called 'scan and print doctor' but it fidnt even recognise there was a problem. If you buy hp be prepared to accept zero support if anything goes wrong.”

Helpful Report

Posted 5 years ago

“Well, my laptop arrived when expected today and was very well packed. Documentation inside showed that it had been repaired on 24/09/19 with instructions to return to me on 07/10/19 (when I returned from my holiday) - so HP had got it right all along, except that their CS were totally unaware. They had to email the repair shop to find out the status and I expected them to phone me back, all I got was the standard HP email saying it had been collected for return to me. This state of affairs does nothing to enhance the reputation of HP, in fact it makes them look like a bunch of back street traders. NOTE TO HP:- Make sure your CS staff have access to repair status info.”

Helpful Report

Posted 5 years ago

“Just received an email saying my laptop will be delivered tomorrow, hence an improved 3*. No promised phone call, just their standard email. Good job I have access to another PC otherwise I would still be wondering where it is. Still, at least its done and coming home - if not, I will be leaving another 1* review. Not exactly the level of service from a blue chip company is it?”

Helpful Report

Posted 5 years ago

“Further to my previous 5* review, here is an update:- I now have a broken hinge on my laptop so Ive returned it for a repair, all nice and easy so far, laptop collected when they said and it had arrived with HP on 23/09/19. The warranty documentation tells me that they endeavour to repair & return within 7 working days, Its now 11 working days and Ive already made 2 phone calls to them trying to find out what the hold up is - Im sorry to report I am still waiting to find out. I will leave a further review when something definite happens, but at this stage I doubt if I would buy HP again. CS leaves an awful lot to be desired.”

Helpful Report

Posted 5 years ago

“Disgusting Customer Service Disgusting Customer Service! I ordered a laptop with a delivery estimate of 48 hours, that changed to 5-10 working days on order completion. I received an email saying the product would be with me on the 8th October. Then when I checked the website the estimated deliver was changed to the 24th October? On the 7th October I called HP only to find that the 24th is another estimate and I may not receive the product for months as they cannot guarantee delivery? They took full payment on the date I ordered, and I think it is disgusting that they are still advertising a time of 5-10 days on the product I ordered, when they have none in stock and admitted they do not know when they will be back in stock? The person I spoke to sounded monotone and did not care a hoot about the delay, they offered to cancel the order, and that was their solution. Disgraceful way to run a business - avoid!”

Helpful Report

Posted 5 years ago

“HP's customer service is the worst I have experienced my PC was not working properly and needed to go in the workshop. first they said they could not find anything wrong, several email later they told me it needed parts. After a few days they I rang them asking what going on, only to be told it will take a couple of months and possibly longer to get the parts. After complaining they agree to replace my pc(which was only 8 months old).Then started weeks of me chasing them up to find out what was going on. The dept that deals with complaints has no telephone number and is in Portugal”

Helpful Report

Posted 5 years ago

“one of the worst companies in printers. Never ever recommend HP printers, They expire after one year when warranty expires. I called customer services of HP and he stated warranty is expired. I paid nearly £300 pounds for the printer and it is not switching on. HP saying i should go to local shop and fix it.”

Helpful Report

Posted 5 years ago

“Rang up the day my laptop was delivered and I reported to the HP tech department it was faulty they said they would call me back...they never did. I had to get back in contact with them, I was told to update it and it would resolve the issue... it didn’t. I rang every day for nearly a week and was getting nowhere was basically dismissed by every tech agent I spoke to. I send video evidence to one of the tech team members showing them evidence that it was faulty and nothing came from it. After days of calling I was finally was promised an exchange if after the final update it didn’t work, and when it didn’t work I got back intouch AGAIN and was finally told I could have an exchange and then received an email saying that my item had been refunded once it was collected when I wanted an exchange!!!!! Yet again I rang up and the tech team said they had resolved the issue and will send out a replacement when they didn’t and I got the refund and no replacement laptop was sent out. I rang again about the issue and was told that the item was discontinued, even though I could go online and buy it again right now!!!!! Spent hours on the phone and hours on hold for absolutely nothing to come from this and now I start uni on Monday with no laptop because of the shocking service. Truly so disappointed and frustrated. Went around in circles for days and days which was so stressful as it was an expensive laptop that I spent a lot of my own money on and nobody took it seriously. Would never order from here again. Shame there isn’t a 0 star rating!”

Helpful Report

Posted 5 years ago

“I have owned a Photosmart C8180 for many years and as a result bought a 17" HP laptop last year everything works as it should, the ordering process was simple and smooth. Ive bought the odd ink as and when but have now decided to use compatible inks because they are cheaper and work just as well. Overall Im happy to have bought from HP.”

Helpful Report

Posted 5 years ago

“AVOID ! Fraud company. Please do not use hp instantink service. Im closed my account and after 1year im paid 96pound for 6cartriges ( week ago installed 4new but they blocked this cartriges after acount cancellation) I'm had plan to buy by me self cartriges to hp printer but now im just change printer for other company. Thievs from hp do not earn even 1p from me. BTw im need buy another new cartiges if want use this printer. No Way HP SHAME.”

Helpful Report

Posted 5 years ago

“I ordered a £2000 system . The order was processed twice (Two different dates for two slightly differing amounts- they couldn't even get that right ) so it meant the funds were removed from my bank account twice and wasn't returned for five days. HP admitted their mistake but not interested in compensation for loss of use of funds for my business. Very poor indeed- Buy from someone else. Not only this the box looked like it had been thrown around and the box had a damaged corner.”

Helpful Report

Posted 5 years ago

“AVOID! Bought a so called "premium" laptop (Envy x360) direct from HP. After 3 weeks wireless connection started dropping every 2 -3 minutes. Support line is only open Mon-Fri (when you're at work). Otherwise you need to report the fault online (great if you have a laptop that can connect to the internet). By the time I was able to finish work early (on a Friday) and call them, I was put in a queue and then told that the waiting time was so long (over 40 minutes) that the service will close before my call was answered (which turned out to be true). Called them the following Monday morning to be told that the return window closed 3 days ago!!! I now have to wait for a repair. When asked to be put through to their complaints/customer service department I was told that I cannot have a repair open at the same time as a complaint. So, 2 choices: complain and further delay access to my £1000 computer or don't complain and get this virtually brand new computer repaired. A very clever way of avoiding complaints. Please avoid this company. The poor experience of this laptop is exacerbated by even worse support.”

Helpful Report

Posted 5 years ago

“Extremely difficult to find printer cartridges. The dealers sell most of those printers on offer where after few days you won't get the cartridges. One such model is 6960. White UAE shops are out of 903. All sat that HP is short of stock.”

Helpful Report

Posted 5 years ago

“On the 24th of December I purchased a HP Spectre 360 laptop for £1709 and it arrived at 10:30 a.m. this morning (27th). The laptop does not start. There are no lights, or any response from the laptop, although the power unit does hum slightly. At 11am, I spoke to Alex at tech support, and she agreed that the unit is faulty and said it would be replaced quickly. She said that as I had bought a premium laptop with a care plan I would get priority and would shortly receive a text or an email with details of when the replacement would arrive and explained that the faulty machine would be collected at the same time. But I heard nothing. So I phoned tech support again at 1:50pm and spoke to Chris who put me through to a different department that deals with replacements. They told me they could not send out a replacement laptop until they had collected the non-working one and they could not do this before the 3rd of January. They didn't give any indication of when I would actually receive a working one. I explained that tech support had promised to replace the machine quickly as it was a premium purchase, that it had cost £1709, I need it for work and that I am going away on a business trip for a week starting tomorrow evening - and was relying on having this computer for that trip. The person I spoke to had a very couldn't care less attitude and said there was nothing she could do. The care plan didn't come into effect for thirty days, so no, Tech Support was wrong, I didn't have any kind of 'priority' and would have to wait. So I phoned tech support again and spoke to Ben who gave me the HP post sales email address but couldn't give me a phone number. So I've emailed the UK site post sales department, but have not had a reply and having now seen the reviews on this site i am really worried, that was a very large sum of money that I invested in this computer :-( I believed I was buying a premium laptop with a 3-year care plan, instead I received a non working item with useless support and I'm now being given a run-around to try and get it replaced and am extremely unimpressed and disappointed by this.”

Helpful Report

Posted 5 years ago

“This has to be one of the worse companies I have to deal with. Ordered the wrong item and tried to cancel straight away. The website said that it was being dispatched I could not even though the order was placed on late Saturday afternoon. Raised a query online as there is no phone number to contact them. Received an email that they would collect 4 days after delivery. I emailed back to say that was fine. Nobody turned up and no response to further emails. This is truly appalling service in this day and age. There is no phone number to contact them on and they do not respond to emails. Do not buy from this HP official website. AWFUL AWFUL AWFUL.”

Helpful Report

Posted 6 years ago

“I can't begin to describe HP Stores customer service, primarily because they don't appear to have a customer service department, you can't contact them by phone instead you have to contact them by web form (14 days and still waiting for a response) or email (12 days and still waiting for a response). They have my monitor that I returned, they have my money and the only way I can get my money back is through Paypal as HP are ignoring all my efforts to contact them to get this sorted. If you are reading this thinking about buying from them just don't even if they are cheaper it's not worth the hassle if something goes wrong.”

Helpful Report

Posted 6 years ago

“I order a laptop on 20th of November which should be delivered on 21st November. Still, I am waiting for this laptop which I needed 5 days ago, and if I ordered it on Black Friday o 23rd November I could get it at least with £50 cheaper. This morning again no one knows what's going on with my order.'' The online system doesn't work today'' was the answer to me from the girl over the phone!!!”

Helpful Report

Posted 6 years ago

“I ordered a laptop on HP's website and cancelled the order about an hour later because I changed my mind and because I knew Black Friday was coming up and this was on the 28th of October, they said they would cancel it and never did, they still delivered the laptop on the Tuesday of that week. Then on the same day I filed a return, they said that they would collect it but on the day that we arranged, I stayed home all day and took a day off my school work to listen and wait for someone to pick it up but no one turned up. I complained again and they said I should drop it off, the packaged was received on Tuesday 13th of November, they have yet to process it, black friday is next week and because I paid on Paypal they said that it will take 8 days after they process it. I am absolutely raging because I cancelled it and now I can't buy the laptop that I wanted a month after I have cancelled the expensive item. I honestly feel like filing a lawsuit against this s*** company.”

Helpful Report

Posted 6 years ago

HP is rated 1.3 based on 293 reviews